DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,373 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

Anonymous

370

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“VOID INTERNATIONAL SHIPMENTS AT ALL COST Shame there is no zero star as one is too much.... Parcel meant to be delivered within 4 (working) days, now, end of (working) day 5 and still nothing.... Customer service totally useless.... All throughout the day just utomated service repeated "Parcel due to be delivered today" and then disconected me, did not allow me to speak to the agent.... Never again !!”

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Posted 5 years ago

“If I could give them 0 stars I would..I thought hermes was bad but bloody hell!!! They was meant to deliver wednesday didnt come..changed 4 thursday am and before Thursday even came they had changed it to saturday per my request at 6.51am!! Baring in my mind I wasnt even up..customer service r 0 help and I now wont get a parcel I need..absolute joke I will stick to Hermes now!”

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Posted 5 years ago

“I would give 0 star if I could! The worst courier company ever!! I waited for more than three days to have my parcel collected, originally it was supposed to be collected on Monday. No one came, no call from DPD. Then rescheduled to Tuesday, again no one came no call from them, then rescheduled again and again the same thing just repeated endless!!! I called their customer service many times during these days, they only good at apologising and guaranteeing you the item will be collected soon which never come true!! It is hard to image such useless bunch of people are there cheating all the time! Please avoid DPD at all costs!”

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Posted 5 years ago

“I would never recommend using DPD for delivery. I’ve been waiting for a delivery since Friday. Every time I request an update from dpd they continue to change delivery dates. The lastest position as of to today is they have my parcel in their northern highland depot and yet they cannot confirm if and when I can expect delivery. They told me to contact the sender to investigate and cannot discuss with me any further. I’ve waited in three days looking out for this delivery from Apple. Very frustrated.”

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Posted 5 years ago

“The most awful postal company on the planet. After giving them my phone number, being cued up on their complaints messaging 5 times each time for over 20 minutes, being promised that my delivery will be delivered over and over again, yet again today the driver didn't even get out of the van. He took a photo of the beginning of the road and drove on. DO NOT USE! God only knows how this company got a license to deliver items anywhere on the planet. DISGUSTED!”

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Posted 5 years ago

“tell delivery monday wait in all day then they change it to tues total joke not happy”

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Posted 5 years ago

“Parcel sent by Ikea but seemingly badly boxed by DPD. Also parcel sent recently from Sam Turners also badly boxed. Both deliveries had unsealed boxes obviously made up from whatever was available. Very unprofessional.”

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Posted 5 years ago

“Simply the best courier service in the UK”

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Posted 5 years ago

“Delivery attempted without email advice it was going to happen, I was outside on property and only realised when I got email saying delivery failed, then four days later got email saying no room on vehicle for my small parcel and I have to go to depot and collect or it will be returned to sender, it is less than two miles from depot to my address”

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Posted 5 years ago

“3 parcels missing in a week says it all really. as always customer service is beyond awful and i try as much as possible to avoid ordering from companies that use dpd as their courier.”

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Posted 5 years ago

“Lost parcel no attempt to resolve issue Dpd delivered my parcel with 230 euros worth of good to "someone", not me. When I track my parcel it states "delivered". As the parcel has the eircode on it I presumed, incorrect that it would be safely delivered. When I emailed them on the website email, it bounced back, when you do a " live" chat with Barry the bolt all you get after inputting your reference number is "delivered" . After 1 hour 15 minutes on hold to the Athlone brand I got the same "delivered" after this I rang the Roscommon brand and after 45 mintues on hold was again informed my parcel has been delivered. While this is factualy correct, my parcel has indeed been delivered, it has not been delivered to me. Dpd has made no accept to trace where they delivered my parcel, currently it has been missing now for five days. Unprofessional”

Helpful Report

Posted 5 years ago

“Shame that I have to actually rate this one star. I ordered a phone around 4pm on a Friday. Was told DPD would deliver on Saturday, I was stunned! I thought wow, that can’t be right, what an amazing service. Little did I know I was right. At 0245 on Saturday the parcel arrived in their Birmingham hub. No movement on Saturday, no movement on Sunday, no movement on Monday, I decided to contact them on Monday twice, once in the afternoon and once in the evening, and was told to contact the seller, bit weird but ok. Monday night at 2056 it has arrived, guess where... The Netherlands!!! (U.K. customer by the way). It states it will get delivered on Tuesday, fair play so I didn’t bother contacting them and assumed it was an oversight or system glitch. No delivery on Tuesday. Contacted DPD via chat this morning and had to ask three times, how it was in Holland? At first they said it was an overseas parcel. Then finally they said it had been re routed and to wait another 24 hours?? I don’t mind mistakes happen, but there is no accountability from this company, I’ve never liked their service or even the attitude of some of the drivers I’ve seen around the North London area. They could have contacted me and said they made a mistake. Absolute sham of a company”

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Posted 5 years ago

“We have had nothing but a brilliant service from DPD. The driver for our area is great, she goes out of her way to provide a brilliant service. We can even call her to let her know when we are in for her to collect. I am really surprised they get such bat feedback. Maybe people whe get good service don’t leave reviews!”

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Posted 5 years ago

“Great service every time!”

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Posted 5 years ago

“Stay away from anyone using this delivery company , rude, will not deliver, they lie, they cheat, they do everything but deliver to your door.worse experiences ever DHL, GLS, Herms ok, DPD is the worse company ever , they won't even ring your doorbell, leave a note, nothing!!! then they said they did !!!!”

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Posted 5 years ago

“They said they would deliver yesterday obviously theyve delayed it twice even tho i payed for next day delivery this is stupid”

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Posted 5 years ago

“no words explain taking a picture of my house and leave”

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Posted 5 years ago

“Worst Delievery Company ever, Joshua Deleievry guy too lazy to work or call or give it to the porter, he just came to the door took a picture and left”

Helpful Report

Posted 5 years ago

“Update: Be aware people. 870 euro worth Delivery stolen from me June 4th, 08.20 am, DPD South West driver claiming that it was left outside with my "roommate who was smoking cigarette" I was at home with my stepson no one else was there that morning. Total anarchy, And of course no signatures required cause COVID-19.”

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Posted 5 years ago

“now isolating talking to delivery person who insisted I go to him and sign on his pad they then took parcel back .Note on door stated leave insecure porch in which he was standing”

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Posted 5 years ago

DPD is rated 1.1 based on 5,373 reviews