DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,264 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,264 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely horrendous company! Deliver £980 iPhone to lock box! Never arrived then I have tried in vain to sort this out and then I get a notification that it will be delivered Friday. Where to I have no idea! Signed by someone I have know idea who this person is and when I ring them with the drop off address they say that doesn’t match the delivery address!! Apple have been so bad as well dealing with this! Delivery supposed Tuesday to a lock box and now it’s Saturday and no information!!”

Helpful Report

Posted 1 year ago

“Do not use DPD online. I paid for a delivery. Item was dropped off on the 08th February destination Barbados. The tracking system does not work only to confirm your parcel was picked up. my count hasn't been updated since 19th February. The lack of care for peoples property and staff are not very aware just like robots. Use DHL or FEDEX where it may be a bit more money but at least you can speak to humans and they know what they are talking about. Don't do it!!!!!!! Waste of money and time!!”

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Posted 1 year ago

“Appalling!!! Why does anyone use this company?? I waited at home for three full days for a promised collection that day after day never happened!”

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Posted 1 year ago

“Annoyed I can’t leave zero. This is a standard experience with DPD. DPD - We’ll deliver your package? Customer - When? DPD - dunno Customer - have you delivered it? DPD - No didn’t fancy it Customer - what next? DPD - come to the depot in a couple of weeks. Could be there could not be there but we’ll be rude and blame you. Customer - any more info? DPD - you need 15 pieces of ID and a witness DPD - how did you rate our service.”

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Posted 1 year ago

“Delivery not done, parcel taken to collection point, very disappointed with the service.”

Helpful Report

Posted 1 year ago

“I had a delivery for my repaired phone coming back yesterday between 10am and 11am. My wife was home all day but they didn't deliver it!! They apparently arrived at 10.01am but my wife was home. Either they knocked on the door and walked off like they usually do. My wife probably looked through the spy hole and saw nobody there and thought it was the usual kids who just knock on the door and run off. I needed this phone yesterday as Samsung are still waiting fir the phone sent in exchange for £295. I sent an email to the CEO but have heard nothing back....surprise surprise!!! The Manager of DPD didn't call as I asked either. Just a pathetic company that doesn't care about their customers!!”

Helpful Report

Posted 1 year ago

“worst delivery service”

Helpful Report

Posted 1 year ago

“If I could give No Star I would have!! Absolutely useless, one of your couriers was sopose to be delivering my parcel today, which I'd changed for today as it had to be handed or placed in my doorway, your courier didn't even drive up my drive to attempt delivery, I was here!! All I got was an email to say sorry we missed you!!! I have full cctv so no excuses from this awful courier company, If I had realised the courier was Dpd I wouldn't have placed an order with them & they have been told this!!!! AVOID THEM IF YOU WANT TO RECIEVE YOUR PARCELS!!!!”

Helpful Report

Posted 1 year ago

“If I could rate 0 stars, I would. Do not trust this company, they go back on their words with deliveries, they ignore any instructions you make on the app and they change delivery times without warning. I've never wanted to see a company burn more to the ground than these garbage, idiotic, unreliable twats. If possible to choose another delivery company, don't hesitate. Even evri is better than them, and that says a lot.”

Helpful Report

Posted 1 year ago

“As said by someone else they don't reserve one star. The website does not allow you to make a complaint. My parcel has been delivered somewhere else but because it has been delivered to the wrong address DPD will not let you make a complaint they just keep insisting it has been delivered. Not acceptable. I have been sat at home waiting. No one has been to my front door instead it appears that the driver has driven into the back garage area of a number of houses not bothered to come to the front of the houses and then looked for any unlocked gate and dumped my parcel there. I am disabled and it is pouring with rain and now I am expected to try any locate my now soaking wet parcel and manover it back to my home, Not acceptable not a first class service by any means.”

Helpful Report

Posted 1 year ago

“They don't even deserve one Star!!! I ordered a pair of boots last Thursday and paid extra for next day delivery. I was advised that my parcel was being sent by DPD. I have previously had experience of them leaving a parcel at another property one quarter of a mile away, but fortunately a neighbour recognised the photo of it. My heart sank!! The next dat DPD advised me that my parcel would arrive in the afternoon, then later that it was delayed but would be there late evening. Coincidentally, my wife had a parcel on the same van and she rang the supplier who told her that the DPD van was in a village 4 miles away, just as DPD told me that the driver couldn't find our property! What a surprise, he was in the wrong village. Then I was advised that the parcel would arrive Saturday. Didn't turn up!! Advised it would come on Sunday. It didn't, but my wifes did from the same depot.....couldn't organise a pee up....etc On Monday, my parcel arrived four days late! To add insult to injury.....the boots were not a matching pair and the supplier arranged a collection by DPD. He did arrive and collected. However, the details of the parcel that he left on the card, are not being recognised by DPDs website, saying that they are incorrect!!! What a dreadful company! I am still searching for the whereabouts of my expensive boots!!”

Helpful Report

Posted 1 year ago

“With my own experience today and then reading other reviews the question is what are DPD up to? I am as certain as can be that the delivery driver did not attempt to deliver my parcel today. The tracking suddenly stopped after delivery 26 (I was supposed to be 29). I was refreshing the tracking often waiting for it to get to 28 then I was going to go downstairs and wait outside. I even kept the windows open so I could hear extra. While that is frustrating, to say the least, and I suspect falsifying records is potentially a crime. (I'd like to see the driving records for my driver today at 9.23 am) and any Google tracking if they had it on their phone, to see if they were anywhere near my house, I suspect not. Hopefully, this was just a driver that needed to be home early and I was one of the unfortunate ones that didn't make the cut, but reading all the other reviews this looks like a company that is in trouble.”

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Posted 1 year ago

“Driver decided to not deliver parcel. I've ben watching from my window if she ( annmaire) will leave the van and come to my property. After couple seconds Ive seen that she decided to drive away and that's all. I contacted dpd through dpd app and they try call her few times but she even not answered them calls. She destroyed my day and someone's wbo been waiting for present which was in one of those two mine parcels located in her van and to be delivered by that person to me:( Unfortunately not delivered...”

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Posted 1 year ago

“lies,lies and more lies”

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Posted 1 year ago

“Horrible no customer service no compassion no flexibility”

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Posted 1 year ago

“Absolutely USELESS, i live in spain, and i had my phone stolen, so i was desperate to get my replacement, i arranged for it to be delivered to a friends address, in the uk, i flew in especially in the morning, paid the VIP time delivery for 12-6pm ... sat around all damn day, checking the dpd website to track it, every 30mins its now 5.35pm i called customer service and they told me i would get a phone call within the next 60 mins... i have a flight back home, at 7.40 such a let down its now 6pm, and nothing”

Helpful Report

Posted 1 year ago

“Mon 19 Feb 2024 What a horrendous experience! I am still in shock. Between DPD and BuyItDirect/LaptopsDirect I have had my afternoon ruined. I ordered a Laptop on Friday worth over £600. Was informed delivery today Mon 19 Feb 2024. DPD driver knocked at the door & I was expecting him to take a photo as usual. However he asks for a PIN number. I had not been informed abour a Pin number. I am now in a panic- I am severely sight-impaired- so I ask the driver to wait while I get my phone. He goes a few doors down to make another delivery. As he returns I call out to him to to help me find the email & I tell him I am sight-impaired and needed time to scroll through my emails. He said if I didn't have a Pin there would be no delivery. This was said as he jogged back to his van. He didn't even have the decency to come back to my door and he just drove off. I couldn't find the Pin and called DPD who said I had to call the seller, ie BuyItDirect. They informed me that it was DPD who would send the Pin but Dpd had already told me to call the seller. In short I do not have my laptop having been at home for the delivery and actually spoken to the rude delivery driver AMIR. I told him I am disabled and needed help but it made no difference. Their customer interaction is shocking to say the least. I have been informed that another delivery date is scheduled for tomorrow & that a Pin will be sent to me today or early tomorrow. I asked what happens if the delivery arrives before the Pin? The reply was to ask the driver to wait while I called either DOD or the seller BuyItDirect!! How on earth am I to get the driver to wait while I make calls to 2 different companies when he couldnt be bothered to wait a couple of minutes while I scrolled through a few emails to try to find the Pin. I am a very disgruntled customer who is one day away from cancelling my order, asking for a refund and taking my business elsewhere. What a joke!”

Helpful Report

Posted 1 year ago

“Worst logistics company ever - automated call number that answers with ridiculous excuse as to why parcel has not been delivered. From now on I will ask the seller if they use DPD before I purchase item and decline if the use DPD.”

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Posted 1 year ago

“I wouldn’t even give DPD one star. Absolutely atrocious, the delivery driver must have the knock of a mouse, didn’t even ring the door bell. I was at home waiting for the parcel, found a card put through the letterbox to say they’d been. Waste of time having a customer service number can’t speak to anyone. I’ve had to cancel my order.”

Helpful Report

Posted 1 year ago

“If I was able to give zero start I would have given that. Worst services ever. They send you message that they missed me, but I can see that the driver was never at my location, how come he could have missed me then? They need to chin up and say that we could not deliver instead of blaming it on us.”

Helpful Report

Posted 1 year ago

DPD is rated 1.1 based on 5,264 reviews