DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,612 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,612 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Parcel never arrived, DPD driver did not find the address. Regularly order, all the other couriers had 0 problem, DPD is the only one who did not manage to find us...”

Helpful Report

Posted 1 year ago

“Absolutely rubbish. I was in the back garden checking the app periodically. The next thing I get an email saying I missed the delivery. Yet the app said he was 7 stops away. Don't waste your time downloading it. I now have to wait a day and pick the parcel up myself from the shop. Even after calling them it was there fault and they wouldn't sen the driver back”

Helpful Report

Posted 1 year ago

“Worst delivery company. Customer service is horrible, they just lying out their teeth without a shame. Driver Stuart and Aaron may didn't even bother to find the address , Instead took pictures of a thumb, a door, a box and some flats.”

Helpful Report

Posted 1 year ago

“I was expecting a delivery from DPD today that was sent via Amazon. I received a text message at 06:10am saying my parcel will be late due to a delay in transit. The parcel arrived at the DPD sortation depot at 03:33 according to the tracking activity it is now waiting to be sent to the Holytown depot and my parcel should arrive tomorrow. I have tried to cancel it through amazon but they won't cancel it nor will DPD. I am totally peeved off with this and DPD it happens every time with them.”

Helpful Report

Posted 1 year ago

“My god!! Don’t know if they do it in purpose or what!!! Either the drivers are stupid or lazy!!! Twice I didn’t get my parcel, first they didn’t go up the stairs! Second they went to wrong adress, what useless company!!!!!!”

Helpful Report

Posted 1 year ago

“Was expecting an internet box to arrive waited in was opening my front door from 9am-1pm to see if they left it at my front door. The driver never buzzed my intercom or knocked on my front door, but instead took a picture of front door and walked off! Now have to wait 72 hours for my next delivery support won't even change it to next day for the mess up! They really don't care! They also hope you to and fro from chat advisor to another making you repeat everything you said. Absolute joke!.”

Helpful Report

Posted 1 year ago

“Worse company!Worse services if you have a company use dpd to send your parcels use other delivery company .You will have a big stress with dpd support!!”

Helpful Report

Posted 1 year ago

“Driver didn’t even bother to attempt delivery despite me being home all day. Called customer service and their advice was most drivers don’t bother to knock so for the re-arranged delivery add instructions to knock!! Seriously! The customer service lady then stopped talking to me mid sentence and started a conversation with her colleagues ignoring me completely, I could hear everything she was saying including complaining that she doesn’t want to be there dealing with this and just wants to go home! Worst customer service and delivery service ever!”

Helpful Report

Posted 1 year ago

“Would like DPD to know that it’s unacceptable to open someone’s front door to put a parcel in. Beyond shocking. What happened to knocking??”

Helpful Report

Posted 1 year ago

“I was at home waiting for a parcel and driver just took a photo of my door and left! He was to lazy to bring my parcel from van because it was heavy! Noone from this company was able to help with this situation. Not on live chat or on phone call. All they can do is " sorry for bad experience but we can't help " Ridiculous. Very disappointed”

Helpful Report

Posted 1 year ago

“Here I am living in Groundhog Day second time in six weeks. My parcel was supposed to be delivered with a one hour time slot between 1229 and 1.29. At 12:29 I went into my kitchen where there is a window that I can see the road and the gate from and started watching. At 12:35 I get a message to say sorry we missed you. The driver was never at my address. The exact same thing happened six weeks ago. In that situation I was outside cutting my grass when apparently I was not in and he missed me. I recently sent a parcel to the other end of the country. The exact same thing happened there. The recipient received a message to say sorry we missed you whilst the whole time being in the house with dogs that bark at the slightest noise at the door! It would appear that DPD drivers don’t do what they’re paid to. They just say you’re not in Six weeks ago It resulted in my parcel being sent back to where it came from which is why I’ve re-ordered it now. I’m appalled at the same thing is happening again. I would advise you to pay a bit extra and use a different delivery service. DPD just aren’t up to the job. If he was at my address why is the pic just black? It’s daytime!”

Helpful Report

Posted 1 year ago

“Absolutely outrageous service from DPD. I was waiting for over an hour at my front door, yet the driver never showed up. To make matters worse, he took a photo of the building from the road and claimed that I missed the delivery. This is completely unacceptable and dishonest. I can't believe companies are still using such a terrible service. Avoid at all costs.”

Helpful Report

Posted 1 year ago

“Absolutely useless people including customer service. My address is correct I was at home they have my number. The driver delivered at rong place left out side door I went to the address the owner of the house showed me the cameras the driver leaves the parcel by the door takes a picture goes back pick up the parcel mark as delivered and drive off .me call customer service and they tried to blame me useless disgusting people”

Helpful Report

Posted 1 year ago

“Absolutely shocking - lies, ignorance of the area, laziness, what is going on? They're supposed to be delivering a phone on behalf of GiffGaff and I trust Giffgaff will cancel any agreement they have with DPD. I was in - looking out the window every few minutes, watching the progress on the DPD website and lo and behold sorry we missed you and a photo that I can only imagine was taken from the driver's seat across the road from a block of apartments that is down the road from me. And I cannot get through to a human being to resolve it. I thought DPD were pretty good but that idea has been shot to pieces.”

Helpful Report

Posted 1 year ago

“Paid for next day delivery. Order was picked up early by DPD from vendor, returned home from work the following day to find out the order hasn't arrived, called DPD to make sure it was coming and was assured by a customer service agent that contacted the local depot it would definitely arrive.... It absolutely didn't! Don't use DPD if you need something on time, or an honest answer from a customer service rep. 0 ☆”

Helpful Report

Posted 1 year ago

“Driver saw me,I waved at him and still he decided to deliver my package to a different floor. He wasn’t gentle at all. He threw the boxes on the floor.”

Helpful Report

Posted 1 year ago

“Worst delivery company in UK! Delivery driver couldn’t find my address and nobody contacted me. One lady confirmed my address and told me that someone will call me within 60mins. Nobody called. Another lady closed the conversation without any explanation because didn’t want to responded me. They told me to wait and wait again until they will be closed. I needed deliver my parcel today and everybody are pissing me off and trying get to rid of me. Worst company!!! Nobody never treated me as a client like that.”

Helpful Report

Posted 1 year ago

“Awful service and the online chat doesn't help. I have tried to have a parcel delivered 4 times, each time during the day when I am at work, I am given no warning or window for when the delivery will be made. Apparently they are unable to leave in a safe place, or with a neighbour or at a time that would actually suit me. If I had the choice I would never use this company as I dont understand how it can be so hard to deliver a parcel.”

Helpful Report

Posted 1 year ago

“everytime a DPD delivery is involved, they never show up at the door in Belgium, they only pretend they do, and afterwards deliver the pack to some shop for the customer to pick up. Worst service ever! to be avoided at all costs!!!!!”

Helpful Report

Posted 1 year ago

“Eurocentral Glasgow - driver Murray DPD sort your driver Murray out for the muirhead area of Glasgow. Over the last year for what ever reason Murray drives through my street and does not stop at my address (or take a picture of my door), he clicks I am not home (which I am. Captured on my cctv), then takes my parcel back to your base. Which I then have to wait on which can take several days to arrive. I have complained umpteen times/made complaints/spoke to eurocentral managers to be advised this will be dealt with. I can assure you this clearly hasn't been resolved the man still gets assigned my parcels and still does not deliver or attempt to deliver. Your services are shocking!! Sort this out.”

Helpful Report

Posted 1 year ago

DPD is rated 1.1 based on 5,612 reviews