DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,744 Reviews

3 %

of reviewers recommend DPD

Company Reviews

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Metrics

1.1

Based on 5,744 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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372

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely shocking company. Waited in all day for parcel. Then got tracking update, saying driver could not find my address. My house is 15 minute drive to depot.”

Helpful Report

Posted 3 years ago

“Driver did not follow instructions of where to leave it if no one home”

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Posted 3 years ago

“will never use this again in the future. The delivery driver lied and said that he attempted a delivery which was not attempted and then after that delivered my item to a shop away from my home which was never agree to. When I called to make a complaint I was told that they do not have a complete line which is absolutely ridiculous considering that they are holding personal items of people. I was in my home all day waiting for a delivery that I had ordered for a home delivery and then I received a message to say that my delivery was not delivered because nobody was home although I’ve been home the whole time and my door did not ring at any point. when I then explain this to customer service they told me that the driver was in fact in the area however when I ask for proof that he was at my door they could not provide me with this. The driver also failed to leave a missed parcel card as proof that he attempted delivery which also tells me everything I need to know about this company. If you value items and want to receive them at the time you were supposed to receive them I would highly suggest using another company Date of experience: 12 October 2022”

Helpful Report

Posted 3 years ago

“Useless company!!! I took day off to receive important parcel by DPD… Received message saying Sorry we missed you with photo of plain black background… Just to say we have CCTV all the way around the house and no DPD driver turns up… Been told after waiting 30 minutes on the phone that the van broken down but they have no clue why I received message that they missed me … Never use DPD again”

Helpful Report

Posted 3 years ago

“DO NOT USE Customer Service is an absolute joke. Ordered a part on 4th October from a company who dropped it off at one of their pick up points, DPD collected it on the 4th and then booked it back into the pick up point on the 6th since then I have made numerous phone calls and been lied to repeatedly, promised dates for collection , promised callbacks which never came 7 days after they initially took parcel they consign it to history as it makes their figures bad. 8 days later they cannot find parcel Absolutely shambolic Service DO NOT USE”

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Posted 3 years ago

“Dpd Time to close the bussines !!! No one care about delivery !!! Lie to people charging for service you are waiting all day and after they send you message sorry we miss you !!! Put the message to your a......”

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Posted 3 years ago

“They haven't been able to find an address for a week. Very frustrating”

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Posted 3 years ago

“This company are an utter disgrace. Sent what is essentially an antique electronics item to Goole,Yorkshire purchased off eBay at significant cost. The item arrived bent in half and utterly ruined. Obviously the driver mistreated it and then delivered it knowing it was likely damaged but didn't invite the receiver to check it was ok. The receiving workshop didn't open the box for several days as the item was in a queue. When he did he photographed the vandalism on display. I contacted DPD local but they were completely unhelpful and told me the period for claims had elapsed. This is around £230 worth of equipment their driver destroyed then didn't own up to it so I could claim back the cost. This is tantamount to outright theft. I suggested a discretionary good will payment but was told in no uncertain terms they would not honour my complaint. DPD has destroyed my item and it can't be replaced either, nevermind the fact they couldn't care less. Avoid this company at all costs. I hope they go down the tubes..”

Helpful Report

Posted 3 years ago

“Yet again, attempted delivery yet I was in the house with a home camera in place and no calling card left, so indeed no delivery attemted at all, despite now two days later having paid next day delivery (company, not DPP, have refunded this now) Why lie, I have now formally complained and want GPS Evidence as it happens all the time, Lies. All this and on the app I have a safe place recorded also!”

Helpful Report

Posted 3 years ago

“Delivery scheduled for Thursday but as proof of age required and I wouldn't be in changed the delivery day to following Monday. Didnt get my 11a.m. text advising delivery time so looked at the tracking to find it had been returned to sender.”

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Posted 3 years ago

“I paid extra for the next-day delivery, and it was delayed twice. What is the point of paying extra!!!”

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Posted 3 years ago

“The worst company! The courier didn't even leave the car to deliver the package to me. I got a photo taken from the car and the message that no courier had found me at home. Yhhhh”

Helpful Report

Posted 3 years ago

“My parcel worth £2000 was missed from inside depot. Strange its more accurately its been stolen by their staff. And they are helping the criminals and and hiding crime. I have been offered their default sum of £50.”

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Posted 3 years ago

“Worst courier company ever!!! Do not recommend.”

Helpful Report

Posted 3 years ago

“Doesn't deserve one star but have to rate! Like many people they say they have delivered but am in all day and no driver been to my property as if they had where is the card???? Then they say they are taking my parcel to my local post office for me to collect! When trying to get this re-delivered apparently this is not possible and have no choice but to collect my parcel BUT their website states you can arrange a re-delivery but told on phone this is not possible. Worse courier company and when I order something and see this company will be delivering I dread it!!! So DPD read all these negative reviews and sort it out or don't you care about your reputation being so bad and companies who sell things please use other couriers like Evri who can do the job properly and avoid these cowboys!”

Helpful Report

Posted 3 years ago

“I’d rather no stars than the one I’ve given.. parcel was due to be delivered on Monday this week, not received by Wednesday so I tried to query it. Tracking say still at depot? Online customer service say it’s on its way back to company. I ask why and they just give a computerise standard response of query with company I ordered from.: inepd never use DPD by choice”

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Posted 3 years ago

“I don't even think it deserves a 1 star waiting for parcel delivery Monday03 its now Wednesday 05 and still its in transit plus when you call customer service well you get a load of lies its not the first time this has happened terrible company”

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Posted 3 years ago

“Very unfriendly company, service from stoneage. I dont reccomend.”

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Posted 3 years ago

“Two errors in 5 days. Delivered to the wrong address. Customer service team agreed a resolution on the phone which has not been carried out. Trying to get back in touch with them to agree a time frame for the mistake to be rectified by them has been impossible. Terrible online service, email form facility is also not working. A simple delivery of an item ordered as a gift is now becoming something I'm going to have to seek legal advice about. Disgusting.”

Helpful Report

Posted 3 years ago

“Worst courier company ever! I have just received a text message to say I am not at home therefore parcel not delivered. I took off today and have been HOME THE WHOLE DAY waiting for my delivery. NO-ONE CONTACTED ME OR RANG THE BUZZER DOWNSTAIRS! It happens every time and ONLY WITH DPD!! They are too LAZY to park their vehicle and deliver in a block of flats, and then LIE saying client not at home. Worst courier company ever! Date of experience: 03 October 2022”

Helpful Report

Posted 3 years ago

DPD is rated 1.1 based on 5,744 reviews