DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,373 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

Anonymous

370

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“now isolating talking to delivery person who insisted I go to him and sign on his pad they then took parcel back .Note on door stated leave insecure porch in which he was standing”

Helpful Report

Posted 5 years ago

“Absolutely disgusting service waited in for two days not even a knock on the door , they posted card , to top it off I was waiting for birthday present for my daughter which she didn’t get on her special day .... specialist in ruining it for birthday girls and single dads”

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Posted 5 years ago

“this company should be out of business as soon as possible. really bad service, i do not understand why other companies such as Apple still trust them with their services. Absolutely rubbish.”

Helpful Report

Posted 5 years ago

“Harassed verbally and wife physically assaulted with a package from Harrods by DPD drive... still no resolution. Their CS people 2x promised a call back from the depot manager (West London), still nothing. Currently holding one parcel hostage, ordered from a company who said they don’t use DPD on their website.”

Helpful Report

Posted 5 years ago

“A total piece of sh/t "company"... Order placed 10 days ago, online retailer stated delivery in 9 days. Initially the DPD tracking site provided an estimated date for this shipment. As it got closer to that date on the calendar, the estimated date disappeared from the DPD website. A chat rep confirmed delivery was to occur yesterday. Did not, surprise. Today the chat says 'driver cannot be contacted' and closes chat. I will never again buy anything from a company that uses these fks to 'deliver'. Will contest charges with the bank. A closer look at DPD explains A LOT.”

Helpful Report

Posted 5 years ago

“OMG. What a company. Waiting for parcel over two weeks now 1000 euro worth goods. I follow every day tracking progress it was slow, but yesterday finally I received SMS on my phone "Your DPD driver will deliver your order ref blablabla today between 08.00 - 9.00" OK.. that's about the time. Waiting, waiting.... half day waiting and no delivery so, i checked DPD tracking system and what a surprise it had been delivered to me and i have accepted it... SHOCK... So i call DPD... waiting and waiting for some one to answer the phone call as their agents are busy for about 20 or so minutes and no answer, finally i run out of phone credit (topped up for 20 euro just day before) 20 euro gone that even more boiled my blood. Next thing.. I'm looking for more contact possibilities on DPD website and i found that Live chat thing.... 3 hours later no connection to their chat agents as the all are busy at this moment.. Absolutely disgusted, don't even know what to do...”

Helpful Report

Posted 5 years ago

“Todays delivery from DPD. Photos attached, these are the real photos taken of parcel as delivered unopened. Customer services tell you one thing then lie about what they said when you call them back. Worst company service ever.”

Helpful Report

Posted 5 years ago

“I have almost never experienced smooth delivery by DPD. The live tracking is a mess. It gives you an expected delivery which have been never met even within error of one hour. I would recommend you to avoid it if you can!”

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Posted 5 years ago

“The most pathetic service three separate days arranged yet not delivered A separate DpD van delivered another package how ridiculous not to have the item on the same van Unable to contact them at all waited on phone for 20 minutes useless useless useless do not use !!!”

Helpful Report

Posted 5 years ago

“We stayed in he didnt try to ring the bell twice he left card outside same with my sons buisness hes waiting for his parcels for his bikes.”

Helpful Report

Posted 5 years ago

“Absolutely pathetic. Even for COVID times. I have used them before, and always had problems. I have now instructed all my vendors never to use them again. 11 bloody days on the ground in Malmo when there are confirmed daily flights to destination! And why Malmo from UK in first place. There are direct flights daily from UK!!! I had a consignment from another vendor that used DHL - 2 days. I am now at 16 bloody days and it still has not arrived! Tried to contact customer service with zero response. Leave a message on web chat to get an automated "offices are closed - try tomorrow" and it is 11:30am on a Monday! Worse than hopeless. Total sxxt show! Would give zero stars if possible. "PATHETIC" in a word!”

Helpful Report

Posted 5 years ago

“Reference/Tracking Number: 15976809327039 cant get through on phone or emails, no one will help me. my parcel was supposed to be collected on the 21st. still not collected, rebooked not collected again. can some one sort this out! awful customer service.”

Helpful Report

Posted 5 years ago

“Parcel was booked for collection 21st May, waited in, it was not collected. re-booked it for collection the next day, waited in, it was not collected. no one is answering the phones or emails.tried customer service, just said we can collect on the 26th, but nothing else, no response,no help or booking confirmation? no offer of a refund, as I have paid for next day delivery. Is it going to ever be collected? absolutely shocking customer service. I was a regular customer but will never use this company again. I risk bad feedback for my company and have now had to offer a full refund to my customer! just what a small business needs in these trying times. still no help from DPD, I still have my parcel! my customer is still waiting! cant get through to anyone. its now the 25th! still no help from DPD, I still have my parcel! my customer is still waiting! cant get through to anyone. its now the 26th!”

Helpful Report

Posted 5 years ago

“Terrible service still waiting on my delivery that should have been delivered on May 4th but it went to wrong address then back to the Inverness depot as it says on my tracking info , when I phoned them to see where my package was got told , we cant do nothing at our end , very disappointed DPD”

Helpful Report

Posted 5 years ago

“17 days later still no delivery”

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Posted 5 years ago

“Everything is wrong with this company”

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Posted 5 years ago

“Disaster parcel provider. Never on time. I got text says parcel in tomorrow śpend next two days at home and nothing. I payed extra for quicker delivery. USELESS!!!!!”

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Posted 5 years ago

“I waited in for 2 days in a row and on their tracking system they say that no one was in. This is absolute rubbish and is not the first time I have experienced this rubbish service. I would never use DPD again for sure. I now have to go to their depot and hopefully I will be able to collect my parcel as they have mislaid items in the past and I had to go back 3 times until they eventually let me into their warehouse to indentify my parcels. During the lockdown I have been buying through Amazon and they use a number of different delivery companies and everything gets to me first time. It is unbelievable that they still get business”

Helpful Report

Posted 5 years ago

“Completely useless they never turn up ! I again have two parcels out for today and no body has come to my property. I have two emails advising I am out when I am in and the driver is now unavailable. As he was earlier! As he has posted a picture of a completely different address as he can't read a map or an address it seems . It is not hard to find our house it is no 1 the first house on the road . Very confusing it must be for these nor drivers .”

Helpful Report

Posted 5 years ago

“Avoid DPD at all costs, this is the second time they were unable to deliver on the correct time or day with little or no communication. What is the point of informing you of a time and date if they cannot deliver the package. Well there won't be a third chance and there are plenty of other companies who will be glad to take the customers off DPD. Avoid this awful company.”

Helpful Report

Posted 5 years ago

DPD is rated 1.1 based on 5,373 reviews