DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,373 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

Anonymous

370

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid at all cost Avoid at all cost. horrible company that doesn't deserve to be called neither company, nor logistics. their kind of operation is a huge scam. 3 weeks for a delivery from London to Athens for a parcel that doesnt require any special attention. There is no response to request, there is no customer service, just an automatic chat saying that "your delivery is on its way, you cant talk with someone". Again, by calling them a company, it is an insult to all other companies. Trying to get in touch with them for a week now and i cant. Unfortunately the amount i paid for the parcel i am waiting for doesnt worth to take any legal action against them.”

Helpful Report

Posted 5 years ago

“Driver did not ring the bell i was in he may have pressed the wrong flat number”

Helpful Report

Posted 5 years ago

“This is not the 1st time I've been disappointed with DPD.....Last time I had a delivery I had to chase up the delivery as the live tracking said my parcel had been attempted delivery after me spending all day indoors waiting for it. This time I had no update on delivery via email or text so I wasn't expecting my parcel to arrive and long and behold not only was it delivered but it was left in my communal hallway in plain sight of anyone passing by and to top it all off i was away. Thankfully my father keeps an eye on my post and he found the parcel at the front door and took it in. What the hell is a matter with people!!!!!!!!!!!”

Helpful Report

Posted 5 years ago

“I paid for next day delivery and got an email with a 1 hour time slot then a couple of hours before it was due I got another email saying they were returning it to CurrysPCW. No phone and now no money to buy another one from a reliable dealer. I’ve complained to Paypal so hopefully they’ll sort CurrysPCW out. There taking money from people when they haven’t got the goods to send.”

Helpful Report

Posted 5 years ago

“Was supposed to have next day delivery and got told that the driver had missed me despite him not showing up and not receiving a phone call off of him to ask for directions. Was then told he would come the next day and never showed up. Disgusting service.”

Helpful Report

Posted 5 years ago

“paid for next day delivery & waited 4 days..”

Helpful Report

Posted 5 years ago

“Almost 2 months now and only 1 delivery attempt was made. Won't change delivery address after seller instructed them to. Customer service replies with conflicting answers. Then they decide to return the item to the sender. How do these companies stay in business. Avoid Avoid!”

Helpful Report

Posted 5 years ago

“Leaving cert should be minimal requirement because their current crop of delivery drivers are morons.”

Helpful Report

Posted 5 years ago

“Driver said that part of address was missing and it was not useless and lazy”

Helpful Report

Posted 5 years ago

“This company is absolutely horrible, instead of giving a reason to why they couldn’t deliver my package they claimed they “missed my package” completely horrible company, absolutely disgraceful on the quality of timing I do not recommend this company”

Helpful Report

Posted 5 years ago

“They employ useless drivers that do not attenpt delivery and claim they missed you.”

Helpful Report

Posted 5 years ago

“Waiting all day for delivery. No update on tracking. 3rd delivery that has gone missing from dpd in the last month. Can’t contact anybody at dpd. Won’t answer phones. Shocking service.”

Helpful Report

Posted 5 years ago

“I watched the Van pull up to my house, he didn't get out. I received a text with 'Sorry we missed you' and he drove off! Literally watched him the whole time not move. I'm avoiding all businesses that send parcels with DPD from now on.”

Helpful Report

Posted 5 years ago

“After waiting longer than usual for my parcel to arrive, I received the parcel today. However the item that was delivered was broken in the post! Not happy at all”

Helpful Report

Posted 5 years ago

“You fail to deliver without giving an explanation as to why. No attempt made to contact customer by phone to offer alternative drop off ...parcel in Glasgow Eurocental Depot at 10.30 then being returned to supplier at 12.26.....what kind of service is this??”

Helpful Report

Posted 5 years ago

“similar to the previous review, I live in a flat , the driver did not ring the bell , I was in the flat all day having taken a day off as a key worker to receive this important package, I suspect he photographed the door from his car as the camera is obviously some distance from the door . This is by no means the first time I have had trouble with DPD , staff on the phone were utterly helpless to do anything. It you can choose an alternative delivery method and avoid these muppets I suggest you do so”

Helpful Report

Posted 5 years ago

“Driver didn't even knock or ring the bell as written on the door. I live in a flat but was actually downstairs waiting he just took a photo from the pavement/ roadside and drove off absolutely appalling.”

Helpful Report

Posted 5 years ago

“Said that the package was out for delivery on Thursday and still hasn't arrived (on Monday). There was no card left to say that they've tried to deliver if that's what's happened, no phone call to ask for information, nothing. The online tracking says that it is out for delivery, giving no information to its whereabouts. At this moment in time there is no way of me getting my package as there is no number to call. I called DPD and they said that as this delivery is in Italy they can't help me”

Helpful Report

Posted 5 years ago

“(Covid-19) I ordered something that should have been delivered within 1 week max. I got an email it would get delivered today (2 and a half weeks after order) but it didn't show up. Next day the same thing. Got an email, didn't show up. Now it's day 3. Still no package. Why send an email at all if they can't deliver.”

Helpful Report

Posted 5 years ago

“The first time I couldn’t receive the delivery because apparently the driver didn’t have the right address even though I gave our eir code. So after this I arranged a pick up point, in Oscar Traynor Road to make sure the address wont be missed this time. They again tried to deliver to my address which failed. I got an email on Tuesday saying that my delivery is ready for collection at my Pick up Pont. And now its not in the pick up point either because it says the PIN or Phone number is incorrect. In the tracking history the last update says it was signed by Catherine. No one from my family or none of our neighbours signed for it. Asked everyone. Can I please get an accurate update on this parcel? It was meant to be a birthday gift which is now weeks late. I understand the delay due to Covid-19 crisis but at this stage the delay has nothing to do with it. Can you please rectify as soon as possible?”

Helpful Report

Posted 5 years ago

DPD is rated 1.1 based on 5,373 reviews