DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,373 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Location:

Roebuck Lane, - United Kingdom
B66 1BY

Write Your review

Tell us how DPD made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

Anonymous

370

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am waiting 4 weeks for 3 parcels they say you have them . I never got then. Very poor service.”

Helpful Report

Posted 5 years ago

“2 attempts for a delivery, have now been sent a photo of a property that isn`t ours. Everyone else can find us, why not DPD?”

Helpful Report

Posted 5 years ago

“Incredibly poor service. Won't answer phones. Dropped packages at my door and left them there when I'm at work stating I signed for them. Their drivers use my driveway as a turning circle. I have one driver on camara cleaning rubble and dirt from his van onto my driveway when I wasn't home. Disgusting company. Automated response email anytime you email them. No one every returns the call or response to the email.”

Helpful Report

Posted 5 years ago

“Ordered to clllect a sink from a private seller ,delivered half way and returned to sender all smashed up,when reported a claim they rejected saying it’s a forbidden item witch is absolutely outrageous! Had a look on their forbidden item list and it absolutely everything you can think of so what do they actually deliver?”

Helpful Report

Posted 5 years ago

“Admittedly my parcel had no house number indicated on it but there was no attempt to contact me either by 'phone or email so it was destroyed. Thanks, DPD.”

Helpful Report

Posted 5 years ago

“Tracked my parcel (a new computer) right to my door and was out talking to a neighbour when DPD turned up, delivered to a neighbour but were about to drive off when I asked the driver if he had a parcel for me too, he looked very sheepish and then his passenger brought my parcel out from beside his seat gave it to the driver who then gave it to me with a look as if he'd been caught out. I'll be watching this lot in future.”

Helpful Report

Posted 5 years ago

“delivered to wrong address and even wrong street most dpd drivers seem to be morons”

Helpful Report

Posted 5 years ago

“Dpd told me they had no record of my phone number or name at address. Called the helpline the automated service knew who I was and my parcel number from the phone number I called on. Wouldn't trust them as they lie and give excuses rather than deliver the items.”

Helpful Report

Posted 5 years ago

“They have theives working for them, and the management do not care at all about their customers. They refuse the accept irrefutable evidence that they have my package, or it was stolen from their custody. Do not send anything with their drop off service, unless you are seriously well insured or willing to lose the item. Never send anything with sentimental value or anything that cant be replaced. seriously, these people will make you regret ever considering them. Do not go near them”

Helpful Report

Posted 5 years ago

“had to go after the driver to get my parcel it was scanned as delivered and he still had it in the van hopeless service no email or text from the office or from the driver to say that they had my parcel”

Helpful Report

Posted 5 years ago

“Diabolical - ordered at 0400 yesterday - paid for next day - company confirmed the item was dispatched and picked up by DPD in the morning - they now say they have not received it - total lies”

Helpful Report

Posted 5 years ago

“Wow, DPD totally mess up everything for the second time in a week. New heights of incompetence are DPD's mjor achievement in business. They can't even answer phones.”

Helpful Report

Posted 5 years ago

“I send a small parcell with medicine to Romania, on website price was£38 to be delivered between 3-5 Days. The parcell arrived after 12 days, but have yo call, chat ecc, because the DPD app is absolutly rubbish. Do not use this company to send parcells aboard, better use turttle and you spend less money.”

Helpful Report

Posted 5 years ago

“If I could Give zero stars I would absolutely terrible to deal with and such bad customer service..AVOID!!”

Helpful Report

Posted 5 years ago

“Tyre I bought on Oponeo was dispatched on the 7th of Apr. on 28 Apr still not delivered and there is absolutely no information update from them.”

Helpful Report

Posted 5 years ago

“Useless! We live in Tenerife and have had successful deliveries by DHL, DeutchePost, Correos, Royal Mail and then there is DPD. We order from Amazon and don’t know the carrier until the order is dispatched. I dread seeing DPD as the carrier. Get your act together! Items have been returned to the seller twice for one order!”

Helpful Report

Posted 5 years ago

“Not a great company to deal with , have been waiting and have been in , but keep getting a photo of a gate and saying I was not in. Now having to pay for upgrade just to receive the parcel . rung and ask why this was happening and they could not even locate the driver .”

Helpful Report

Posted 5 years ago

“Genuinely the worst delivery service there is, my parcel got delivered to a complete wrong name and address even tho my name and address was correct when I placed the order. Delivery was 3 days later than estimated delivery time. Customer service was absolutely shocking spent over 30 minutes on the phone before anyone even picked up and they gave me every excuse possible. Extremely disappointed.”

Helpful Report

Posted 5 years ago

“I have genuinely never had a good experience with Dpd. They always claim to have been at my house and apparently no one answered to them even though I’ve been there all day and no one has rang the door bell or knocked. I have been trying to contact them for 3 days now asking where my parcels actually are and I haven’t received any information.”

Helpful Report

Posted 5 years ago

“Video says it all”

Helpful Report

Posted 5 years ago

DPD is rated 1.1 based on 5,373 reviews