DPD Reviews

Name: DPD
Rating: 1.14

1.1 Rating 5,373 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,373 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Location:

Roebuck Lane, - United Kingdom
B66 1BY

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DPD 1 star review on 11th September 2025

Elina

Rachel

Uniquerecoveryfirm(AT)Gmail....com

Ian

Anonymous

370

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Disgusting service!! I have had no end of issues with them. Countless messages to say they have missed me when I have been home. The call centre are very helpful but the depot never pick up the phone to them and the drivers also never pick up the phone and do not follow instructions when told to complete the delivery that day. I have sent in formal complains numerous times and not received any response as to what will be done to rectify the situation or any compensation. Disgusting!”

Helpful Report

Posted 5 years ago

“I give 1 star because it's the minimum allowed. The last 2 months it has been a pure nightmare every time a parcel has to be delivered by dpd. I'm in Leitrim, Ireland and the courier simply keeps you hostage for days and eventually decided to write that he didn't find me home (even though) I have be n home waiting for him for the last 2 days following for email, and now I have to drive to pick up point...50 on to get my parcel? Last month same story, both me and my husband waited for days for parcels, every day a new e-mail with times scheduled and the same courier just couldn't bother... Never ever ever using for again.I sent back the parcel and asked for refund to Amazon writing the reasons... Terrible terrible experience.”

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Posted 5 years ago

“Very bad service they dont care at all”

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Posted 5 years ago

“Very very very bad costumer service!”

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Posted 5 years ago

“Completely rubbish, i told them twice trough their app to deliver my parcel to a neighbor, they left It out of my Door and It has been stolen, the service was already taking more days than they said, nine instead of five, then the great end, more than 40pounds, my stuff Lost, and they are still saying that It Is ok like this, be aware, the only Word that i can use here Is rubbish!”

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Posted 5 years ago

“1 day delivery turned into 5 days! Still waiting for my parcel. Worst company ever!!!!”

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Posted 5 years ago

“7 deliveries throughout 1 year. 3 of them never rang the buzzer. 1 of them continued shifting the delivery slot until it was 4 hours past. Another 1 where it was being delivered 1 day early when I was not going to be in. When I used the online service I was advised I could get it delivered to a pick-up store that same day. Instead I had to wait 24hrs before I could collect it. 2 of them had issues finding the door apparently. Interesting considering Royal Mail, Deliveroo, and loads of other services never had this issue. DPD are completely and utterly useless. Don't use them unless you are ready for your delivery to be delayed cause of reasons out of your control.”

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Posted 5 years ago

“appalling service - waited in all day, then got text message to say "they tried but we weren't in". Sent us message just after their customer service closed for day! shocking service”

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Posted 5 years ago

“I ordered from Selfridges and i have a membership for an international shipment when they use Aramix or DHL i never faced an issue but this time they used DPD and i never received my 200$ shipments”

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Posted 5 years ago

“Still waiting by the door for the driver who "came for delivery but missed me".”

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Posted 5 years ago

“I'm still waiting by the door by the driver "who came by but couldn't" find me.”

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Posted 5 years ago

“Worst courier ever”

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Posted 5 years ago

“Never listen to delivery instructions! How many people are home during the day? It's no use you coming back tomorrow - I won't be there. Despite having all my settings with safe place and neighbour, my parcel was "attempted" three times and then returned to sender. I now deliverable avoid delivery options if they use DPD.”

Helpful Report

Posted 5 years ago

“Trying to deliver my parcel to the wrong address and telling me I'm not in to receive it. Try to contact them and palmed off with excuses. In the end I had to contacted the originating sender to contact dpd to sort it out. DPD is a useless company best avoided if you actually want to receive your items at the arranged time and correct location.”

Helpful Report

Posted 5 years ago

“They lost my item and pretended it was delivered to my house with a fake receiving signature! Scan scan scam avoid!”

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Posted 5 years ago

“DPD is absolutely useless and has no policy for an exception or does not follow them. I have a very sad issue with parcel shipped with them and it is a disaster. They are delivering parcels for the 3rd day and never even bothered to call to receiver call to find out where is he located. It ends with the phrase: "Your parcel could not be delivered as we don't have the required contact name/number" What?! Their courier cannot read or blind?!”

Helpful Report

Posted 5 years ago

“This is the fourth parcel in a row where they have said “Sorry we missed you, no one was in etc etc”. I work from home and am always here, and they just don't bother knocking or making themselves known. I only receive my parcel on the third or fourth round when they finally decide to knock. Shocking company.”

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Posted 5 years ago

“Said they tried to deliver parcel, yet was home all day, all reviews bad for a reason , I will never have parcel delivered from them again,shocking company.”

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Posted 5 years ago

“Awful service if you own a company there going to effect your trade badly”

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Posted 5 years ago

“I book a courier on 25 February i pay 308£ for package another 16 £for transport today is 09 March and still i don’t have. I spoke with them every day today they are telling me should be waiting another 14 working days for investigation. Don’t recommend!”

Helpful Report

Posted 5 years ago

DPD is rated 1.1 based on 5,373 reviews