DPD Reviews

1.1 Rating 5,593 Reviews

3 %

of reviewers recommend DPD

Company Reviews

Questions

Metrics

1.1

Based on 5,593 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 8%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does DPD deliver? How long does DPD take to deliver? Does DPD deliver on time? How is accuracy and good condition of items delivered by DPD?

Returns

How is DPD returns process?

Customer Service

How can I contact DPD? How quickly does DPD resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of DPD.

Visit Website

Location:

Roebuck Lane, - United Kingdom
B66 1BY

How is DPD returns process?

Helpful Report

(2 weeks ago)

Greater than 97% of reviewers feedback is DPD returns process could be better.

Helpful Report

(2 weeks ago)

0.00%

Industry Average

“ DPD Covent Garden area driver Yonas. Continually fails to deliver or marks refused and returns to depot. How to lose customers and alienate companies. Wow just wow. ”

- Nick payne

“ The courier makes no effort to try and deliver to a neighbour and just returns the parcel to their depot. ”

- Anonymous

“ As he returns I call out to him to to help me find the email & I tell him I am sight-impaired and needed time to scroll through my emails. ”

- Julie N

DPD Reviews

Location:

Returns - Difficult