“Driver tried to deliver to the wrong house yesterday; no way of contacting them other than an automated chat. The delivery initially rearranged for today then they postponed til Tuesday; when I asked the chat app if the driver would deliver to the correct house, I was told they would not guarantee that and they have no capability of adding a note to the delivery order. I mean, what is the point? It's the worst customer service I think I've ever encountered. And this sort of thing happens every single time I have to deal with DPD. Won't use anyone who uses DPD from now on. (My email direct to their socialmedia email address has gone unanswered so far, of course)”
“4 times same parcel not delivered . They sent text "sorry I missed you" and left a picture of a different house. I was at home to receive it every day. I gave detailed description of how to find the property. Got messages that they were running a little late. I Tried calling the depot. Automated answer. It recognises the phone number and tells me the parcel will be delivered at the specified time when that time has been and gone. Absolutely awful service. I'm still waiting for my parcel. Dreadful company. It doesn't even deserve the 1 star”
“Two attempts to deliver to my safe place. Both attempts show different photos of the attempt ( second one was my building at least). Package returned to sender, re sent out driver could not find my address (downtown Bedford). I am now working for DPD and have to collect my package from one of their shops. DPD should employ Amazon delivery drivers as the can always find my house and follow simple “safe place “ instructions. Shame I can’t give zero star review or I would.”
“I had a reschedule delivery booked on Friday the 21st and they never turned up no information from them I had to phone to find out what was going on was not happy at all”
“They might be good in delivery your item, but this is only if you're home. Otherwise you can not collet from their depot nor redirect to pick up point. So parcel is going back to sender. What a waste of time and money.”
“Dpd were due to collect a parcel from my home address. They didn't bother turning up and stated I had told them there was nothing to collect. Funny, considering I hadn't spoke to them. Called customer service who said the driver hadn't followed correct procedure and I would receive a call back from the depot. A lady called me back shortly afterwards, practically calling me a liar, very defensive of the driver telling me he wouldn't just turn up for nothing because he pays his own petrol, so obviously I'm the liar. Even though I've sat waiting for the last 2 hours, no one has knocked the door, the dog hasn't barked which he always does at the door, but I'm the one who has it wrong. Frustrating to say the least. Worst company ever and the follow up call leaves you more put out than ever. Shocking behaviour from a company. Do not use if you value your goods and your sanity!!”
“I had a very frustrating experience with this company. My delivery did not arrive as scheduled, and the driver falsely reported that no PIN was provided, despite never knocking on my door. I arranged for a later delivery, but once again, they failed to show up.
When I called the depot, I encountered rude staff members (Catherine and Beatrice) who were dishonest and unhelpful. There were no managers available to escalate my complaint, and I felt there was no accountability for their actions. If they disagreed with my concerns, they would hang up on me. They even provided a complaints department number that redirected me back to the Crawley depot.
After five days of incompetence and wasted time, I had to cancel my £1900 delivery from Samsung due to the overwhelming frustration. My advice: if you value your time and peace of mind, steer clear of this company.”
“Driver didn't follow delivery instructions and when challenged said he was unaware of any instructions. What's the point of spending time making your delivery instructions clear if they are not passed on to the driver. I looked on their website to complain but wasn't able to figure out how.”
“I ordered a package that DPD were to deliver. I got a message saying “delivery attempted but I was not in and they would deliver to a pick up shop”
I called to complain. DPD confirmed the driver was three miles from my home when he sent the message saying he attempted to deliver. I informed them I could not pick up the parcel from the shop as I am presently housebound due to cancer treatment. They apologised and assured me they would deliver to my home. Four days letter I got a message from them telling me they had delivered to the pick up shop and I could collect it.
DPD are a company that let their drivers not attempt delivery and then expect you to do their job for them. Housebound or not DPD don’t care. It’s your problem not there’s.”
“Very disappointed, I would have not chosen this delivery service but the place I ordered from chose them. Assured next day delivery, cleared the day to make sure no issues with delivery but appears that driver delivered to wrong address. (Not at all my fault) And then DPD local cannot do something about it. (Then I have to be on the receiving end of the inconvenience) Very unacceptable and a very UNRELIABLE service.”
“dpd delivered my parcel to the wrong door. Ive asked them to sort it out and they asked to go looking around with neibours terrible experience.
I just got automatic messages
Now they started ignore when I contact them... Dont trust this company”
“The most shocking service amongst delivery companies! Had parcel since 16/12. Left safeplace and neighbours details as knew I'd be out. Driver couldn't be bothered to read the instructions or maybe just couldn't read. Took parcel back to depot and then lost it. Shambles of a company who last year killed 2 horses on my road driving like lunatics. Would never use out of choice”
“I don't even think this courier company deserves a one-star rating. Delivery is always late, and this is the second time it's happened. They consistently fail to deliver when they say they will. I definitely would not recommend this courier service to anyone. Very disappointing!”
“The worst company ever ! The drivers don't even care to ring the door bell! They just give a very quick knocking on the door and they disappear ! I was at the second floor of my house and I didn't even have the time to go downstairs! We cannot even go to the toilet ffs when we are waiting a parcel from them ! They disappear in seconds ! What if someone has a serious health problem and cannot move quickly? You should tell your drivers to show some respect for a change !!!
Terrible service !!!”
“An employee(delivery driver) of yours was supposed to bring a parcel to my home today and left it at another address, although I did not tell it to be left at another address.The DPD employee who left the package at the wrong address also took a picture of the package and now the picture has disappeared from your application, only that I have proof of that picture. Since I stayed at home to receive the package and it was not brought to me, I called the DPD Customer Services 2 times today and both ladies lied to me saying that I did not write the correct address, they were referring to the number of the house where I live, but it is not true because my address appears in the DPD online application and I think that they did this because they had no explanation and to protect their colleague who delivered my package to another address.
Terrible experience with DPD Customer Services, you are supposed to solve the issues not try to pretend in order to protect your colleagues.
If wants more evidence, I've recorded the phone calls.”
“Rung wrong block of flats and wrong flat number... Contacted customer support who said driver was heading back and would be 20 mins, 2 hours later still nothing...
Avoid DPD where you can”
“Awful. Have not collected my parcel for delivery and now i will lose a £72 refund on return. If dpd charge me for collection it will mean i have lost another £25. I cannot speak to anyone because they have not issued the correct parcel number needed .They are a disgrace.”
