duales-com Reviews

Name: duales-com
Rating: 4.34

4.3 Rating 2,186 Reviews

82 %

of reviewers recommend duales-com

Company Reviews

Metrics

4.3

Based on 2,186 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Phone:

4169924932

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duales-com 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hasta ahora mi familia no recibe el envió generado, ya escribí al soporte pero aún no me dan respuesta sobre esto.”

Helpful Report

Posted 4 years ago

“They did not help me at all. I tried to Register to send money to my husband in Cuba, but was never able to submit the application.Because since I was a new client, I was to Register as New & the application did not allowed me to Register as New. They wanted me to write my user name & password which I had ever before created. I then sent duales an email requesting help & they responded me to Click on a Link that did not work, emailed them again & they never responded. I called the 1-888-888-8908 and a machine kept telling me that extension 151 was busy. Called again & now the machine said that extension 153 was busy. I had never even dial any extension! Playing games & more games with me.”

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Posted 4 years ago

“After frantically searching for a money transfer solution I found Duales and gave them a try. Everything went as planned and advertised and the funds arrived earlier than expected which is always a good thing. I will certainly use this service going forward.”

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Posted 4 years ago

“I never used your service as it is complicated and hard to use”

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Posted 4 years ago

“The customer service was excellent and I am still surprised by the speed of the delivery. I had barely pressed send and then I was notified that delivery was made.”

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Posted 4 years ago

“This is SCAM! Funds were not delivered. I tried to contact Duales several times, but they do not answer the phone, or reply to their customer service e-mail address.”

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Posted 4 years ago

“Agradecida y feliz de usar duales para enviar dinero a mi familia y amigos en Cuba ,es muy Rapido y 100% confiables”

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Posted 4 years ago

“Outstanding, thank you!”

Helpful Report

Posted 4 years ago

“Funds not delivered. Tried to contact Duales in both Canada and Florida, but they do not answer the phone, or reply to their customer service e-mail address.”

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Posted 4 years ago

“I cannot send money in a MLC USD card. Why?”

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Posted 4 years ago

“Why MLC USD card is not available?”

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Posted 4 years ago

“Person I sent money to has not been able to retrieve it. Transaction history does not show it. Then tried home delivery and not enough information, none, on how and when delivery. Feels like blind crapshoot. Would be considered unacceptable in any other country but Cuba”

Helpful Report

Posted 4 years ago

“You just took my money I can’t send the money that I have there and no one answer the phone”

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Posted 4 years ago

“A little better customer service from this company they do a great job delivering the service but when you try to call sometimes you can't leave a message an hangs up in you. Other than that the service and price is great.”

Helpful Report

Posted 4 years ago

“malo, un dia entero para tratar de agregar un destinatario, parece un chiste, pensé que era un sitio serio pero me equivoque.....”

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Posted 4 years ago

“My husband and I both have graduate degrees and we could not get the site to work. We called the help number yesterday but haven't received a reply.”

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Posted 4 years ago

“Non funziona il vostro sito.”

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Posted 4 years ago

“cannot put us dollars on mlc card”

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Posted 4 years ago

“Your sevice is good,I have used many times but,Why the option to send money to MLC USD account is not available anymore ??”

Helpful Report

Posted 4 years ago

“I have been using Duales for money transfer to Cuba and for me it's the best thing that could have happened, safe, fast, easy, from your home to your recipient in Cuba, open an account and you are ready to go, it,s that simple. Thanks again Duales.”

Helpful Report

Posted 4 years ago

duales-com is rated 4.3 based on 2,186 reviews