duales-com Reviews

Name: duales-com
Rating: 4.34

4.3 Rating 2,186 Reviews

82 %

of reviewers recommend duales-com

Company Reviews

Metrics

4.3

Based on 2,186 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Phone:

4169924932

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duales-com 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I only signed up. I haven’t tried to send funds yet.”

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Posted 4 years ago

“I am very satisfied with this company . As well the Agent Igor for all his help.I am recommend this company to send money to cuba.”

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Posted 4 years ago

“This site is fantastic and efficient. I recommend it if you need to send money to your family in Cuba.”

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Posted 4 years ago

“Duales has been fantastic! In the beginning I was using their website service through my computer. This was strictly for Home Delivery and provided CUP for the recipient. My Cuban friends received their money in 2 days! Next I tried their phone App which allows more options for sending money. I was a little confused filling the the information and asked for assistance. I received a phone call and an excellent service from the Duales representative. I was then able to send USA funds to my Cuban friends BANDEC card. He received confirmation of funds in 2 days! Thank you Duales and thank your for your excellent customer service!! Alan from Canada”

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Posted 4 years ago

“fast and efficient”

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Posted 4 years ago

“When I send money it is hand delivered to my friends in Cuba. I would like to be able to send to MLC card or Bandec Card so they can get USD I am disappointed that those options have been removed”

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Posted 4 years ago

“Super efficace”

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Posted 4 years ago

“I find it very convenient and trustworthy! It’s hard to transfer money from Canada to Cuba, this seems to be the best and only way! I would like it even better if I could transfer from Can $ to CUP. Thank you so much for the excellent service!”

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Posted 4 years ago

“Very very easy company to work with they try to help you with everything if you need it very quick to deliver it to the person in Cuba.”

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Posted 4 years ago

“Premièrement, quand j'ai essayé de m'enregistrer hier, j'ai tourné en rond durant très longtemps. Je n'ai jamais réussi à envoyer l'argent, on me dit que le numéro de carte n'est pas le bon, alors qu'il l'est. J'ai téléphoné à 2 reprises au 1-888-888-8908 et pas moyen de parler à personne : le message tourne en rond et se répète sans cesse.”

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Posted 4 years ago

“tengan mucho cuidado con quien contratan para llamar a los potenciales clientes, yo era un ciente potencil, teni planeado enviar con su plataforma al rededor de 150 a 200 USD cada 2 semanas pero, la persona que llamo para corroborar mis datos de mi tarjeta me llamo muy agresivo, sin siquiera presentare en nombre de la empresa de duales, o sin siquiera preguntar por mi nombre completo , parecia como una llamada de extorsion, y sin siquiera decir que llamaba por parte de duales este tipo tan nefasto y hasta me colgo la llamada y en automatico rechazo mi solicitud de activarme mi option button de enviar transferenci a traves de pago con mi tarjeta VISA”

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Posted 4 years ago

“werte damen und herren ich wollte geld nach cuba überweisen,leider kam ich schon bei der registrierung nicht weiter.”

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Posted 4 years ago

“It doesn't work”

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Posted 4 years ago

“The website was easy to navigate and the whole process through to receipt of the funds exceeded my expectations. Well done Duales”

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Posted 4 years ago

“I am satisfaid for the services given by Duales; banking transfert to Cuba usually proceed in less than 48 hrs as expected. Therefore, to be better, i wish that the MLC/USD transactions will be back shortly like before into the website system .”

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Posted 4 years ago

“Beyond HORRIBLE!!”

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Posted 4 years ago

“Duales is my go to for assisting my friends I’m Cuba during such a hard time in the world. I’ve always had amazing and prompt customer service! If you’re looking to choose between this and other services- you can rest easy knowing they have the customers best interests at heart ♥️”

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Posted 4 years ago

“Trying to sign up. No instructions regarding what documentation is required. Automatically changing the address inputs is not helping. Take a photo of something for every attempt. Works maybe on out of 100 attempts. No feed back as to when application will be approved. Need to ask many questions to find out what is the process. I am not impressed with the process and now someone has a photo of my drivers license and passport. Documentation does not include the sign up process that the app is using. Take a Photo. Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo Take a Photo. Take a Photo Take a Photo”

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Posted 4 years ago

“had an issue with my credit card, used a different one and went through. my firend got his money today thank you for all your help wonderful service!”

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Posted 4 years ago

“Es una excelente opción, pero como muchos cubanos lamento que no estén utilizando el servicio de envío de MLC , tan importante en estos tiempos .”

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Posted 4 years ago

duales-com is rated 4.3 based on 2,186 reviews