duales-com Reviews

Name: duales-com
Rating: 4.34

4.3 Rating 2,186 Reviews

82 %

of reviewers recommend duales-com

Company Reviews

Metrics

4.3

Based on 2,186 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.3 out of 5

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Phone:

4169924932

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duales-com 5 star review on 12th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very happy with the service. When I send money, my friends receive it within 1 to 2 days hand delivered.”

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Posted 4 years ago

“Fine service. Instead of e-mail asking for a review how about an e-mail telling if, when and to whom money was delivered?”

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Posted 4 years ago

“Servicio muy bueno, lo que falta es un aviso de la confirmación de la entrega”

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Posted 4 years ago

“Unfortunately my experience was bad today.”

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Posted 4 years ago

“Excellent service. The team at Duales are fast, reliable and professional. The customer service is of a very high standard for both the giving and the receiving parties. Thank you Duales!”

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Posted 4 years ago

“Always on time and always there to answer any questions for you”

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Posted 4 years ago

“very satisfied with the service , thank you”

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Posted 4 years ago

“It is very easy to do. All the information is easy to read.”

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Posted 4 years ago

“good service and fast delivery”

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Posted 4 years ago

“Great service!!”

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Posted 4 years ago

“Service is great and on time”

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Posted 4 years ago

“Unkomplizierte, günstige, schnelle Überweisung”

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Posted 4 years ago

“I have made several transactions with Duales, and always they have accomplished them on time, with good quality and customer services. Thank you, very much.”

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Posted 4 years ago

“I began using this service in 2018 for cash deliveries to Havana. Duales was able to assist with delivering cash in less than 3 days from the online transfer date, which is pretty remarkable for service to Cuba. Since then the primary currency has been phased out (CUC), and Duales is now able to assist with deliveries of the national currency (CUP) as well as US Funds card transfers. This service has been enormously helpful to me, especially since Western Union is not operable from Canada or even when I am in the US trying to send funds to Cuba. The added bonus of being able to arrange an actual cash delivery rather than a bank card credit just makes the whole process stress free. I have been able to deliver timely aid to family and friends for the last few years with no issues. Also, I have noticed that the delivery timeline has improved to approximately 2 days from the date of the online transfer. I cannot recommend this company highly enough. They have been a life saver for me & my family, especially since the pandemic started last year. Thank you for all of your help! Don Gershman / Vancouver Canada”

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Posted 4 years ago

“I hope the last order goes to San Luis/el Corojo Pinar del rio and NOT San Luis, Santiago de cuba which took six weeks to recover.”

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Posted 4 years ago

“It doesn't work for me - verification of neither of my visa credit cards didn't go further. Also, the program didn't accept the numbers of the cards on the Cuban side, though I know they a valid cards and numbers .”

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Posted 4 years ago

“You are the best guys”

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Posted 4 years ago

“I’m very disappointed with the changes to Duales. I used to send money to Cuba no issues. Now to send in US funds i have to provide so much of my personal information that I will no longer use Duales. I used to send often the other way and was happy with your service but not anymore.”

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Posted 4 years ago

“Gente seria e puntuale mi trovo bene nel trasferire il danaro a cuba”

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Posted 4 years ago

“Wish you could send USD rather than CUP.”

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Posted 4 years ago

duales-com is rated 4.3 based on 2,186 reviews