DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,064 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 2,064 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The worst ever ever company I have dealt with. The customer service advisor sound like their 15 years old and don't know what their talking about. I am very very surprised that trading standards have not dealt with this company after seeing all the bad reviews. The company lie to you and say that the delivery driver tried to call you when you haven't received any calls what so ever. Also they seem to employ individuals who speak little English as you cannot communicate with the driver without having to repeat yourself 10 times. It is the most disgusting company I have dealt with and I will never ever use that company again. I ordered an item from ernest jones, a very well known jewelry company and I would've thought that they would use more efficient type of delivery service, bearing in mind it was a birthday present and very expensive indeed. So if anyone from trading standards is reading this, I hope you take immediate action!!!!!”

Helpful Report

Posted 4 years ago

“It is Friday so they did not bother to come with the excuse address is not correct. I had lots really a lot of deliveries since the lockdown, and had no problems with the address, so either they don't have the brightest people there and don't know how to use the new technologies (GPS) or just plain lazy he could not bother, it's Friday after all, they need to finish early.”

Helpful Report

Posted 4 years ago

“This is total joke received txt message day before informing me about my delivery next day between 8 am and 6 pm.I lost all day waiting for delivery ,when 2h later I was try contact where is my delivery by phone and mail I had zero CONTACT OFFICE CLOSED!!!! Never again .”

Helpful Report

Posted 4 years ago

“This shower of a Company would be better called ‘Delivered Vaguely’. Sat waiting for two days now on a delivery. Advice to anyone in a similar position, don’t bother ringing them (08448261178 by the way) the customer support (if you can call it that) staff take your consignment number, put you on hold and you get an automated ’no ETA’ response. Thanks you may as well have just told me to ‘get lost’!”

Helpful Report

Posted 4 years ago

“Do not follow COVID-19 government guidelines! I’m in shielding! Dr said I will die if I get Covid. Delivery driver wore no mask, no gloves, did not social distance, made me sign his delivery PAPER! How many health and safety guidelines can one delivery driver break. He spoke barely any English. I asked him to leave the parcel outside my flat door, he could not understand me through the intercom. I put my mask on and open the door to tell him and he was stood right in my face, talking loud and spit flying everywhere. I have not had anybody that close in over 4 1/2 months. I was shouting for him to step back and I was moving backwards into my flat, and he was getting closer! How do you communicate if the delivery driver does not speak English?! If I catch COVID-19 it will be from him & I will sue you! I sent an email via your contact form and got no reply. Absolutely the worst courier company I have ever come across. All businesses need to avoid or your customers will shop elsewhere!!”

Helpful Report

Posted 4 years ago

“I have to give one star but none are deserved. Ordered an outdoor dinning set, table chairs and parasol from Homebase was told 14 days for delivery contacted Dx 3 weeks after the said they had received my package and would send me a delivery slot to be to told they were sorry and would have it delivered 2 days later. On the day in question no contact from Dx and no delivery. Contacted them by email the next working day no reply. Contacted Homebase who said they would look into it and get back to me again no reply. Called them a week after the supposed delivery date to be told they had no trace of my package and hadn't had so since the week before I contacted them so would need to get a replacement from Homebase. The product is now out of stock so cannot be reordered what a farce. No apology from Dx or contact to say they can't deliver just an email from homebase informing me they are refunding me 6 weeks after I bought the item. The customer service and lack of complete lack of service is disgusting. Dx said the barcode must have come off the package, what a joke. Hope who ever has my dinning set enjoys it. I hope I never have the misfortune of having anything delivered or not delivered to be accurate by DX again.”

Helpful Report

Posted 4 years ago

“Terrible customer service. Ordered a table and chair set from Homebase. Table turned up on the Friday as arranged chairs and cushions were missing. After waiting forever for customer service was told the missing items were scanned and would be delivered on Monday with no explanation as to why they hadn't all been delivered together (as ordered together) and given no opportunity to confirm whether Monday would be convenient. I shall be requesting my delivery charge back!”

Helpful Report

Posted 4 years ago

“Have put one star only because I have to, would rather put nothing!! Parcel just delivered at 5.15p.m after three different delivery dates. The excuse being that they could not find the address which is a load of rubbish as every other delivery company doesn’t have a problem. Will never use this company again. Would never recommend.”

Helpful Report

Posted 4 years ago

“I would give zero stars if it was an option! My Item was supposed to be delivered last Wednesday 1st July, waited in all day , only to be e-mailed/texted to say they couldn’t deliver (No reason) and it will be tomorrow! This has been the same story for the last 9 DAYS! I was promised delivery today and guess what? It’s still not here! You would think if it wasn’t delivered one day it would be first in the list the next day! Now it is promised for tomorrow. I get the feeling that because our address is for a farm (even though we are not rural or hard to find) it has put drivers off! Regardless, it should have been delivered by now! We have other companies delivering here easily all the time!”

Helpful Report

Posted 4 years ago

“My delivery hasn't been deliver on the set date. I haven't been contacted neither informed about delays or cancellation. You can't track your parcel and slot is for whole day without prior phone call from driver. Very poor connection to the office. People who are sending emails can't give any specific reasons or answers. I hope I will never deal with this company again”

Helpful Report

Posted 4 years ago

“I awarded one star as I am unable to leave zero stars. A package was due to be delivered on 30/06/2020. Nothing arrived, so I contacted the seller who contacted DX and said that they attempted delivery on 30/06/2020. This is a straight up lie as I work from home and I was in all day. I then got a tracking number form the seller and I rearranged delivery for today. It's now 8.00pm and no attempted delivery yet again. DX lie to and about their customers. There is no place in the commercial world for companies who lie and treat their customers with such utter disregard. Please if you want a package delivered on time by a reputable company DO NOT USE DX. I honestly cannot believe they had the barefaced cheek to say they attempted delivery and left a card when they didn't. They are a complete shambles of an outfit, so as I said, if you want something delivered on time use someone else, anyone else, but DX. They are an absolute disgrace.”

Helpful Report

Posted 4 years ago

“Have now experienced two consecutive days of waiting for failed pick ups booked through Parcel2Go. There has been no explanation from DX48, they simply have not shown up. And with the pick up window 9-5:30, I literally cannot leave the house. There is no recourse, no make good offer, simply a rebook and try again. Awful, awful, awful service. Avoid this company.”

Helpful Report

Posted 4 years ago

“Ordered two digger buckets on an overnight service. Waited in all the next day, nothing. Contacted the supplier on the second day and DX had told them they couldn't find them. Tracking told me they would be delivered by 6pm. Waited all day to no avail. Checked tracking at 6.30 pm to read " could not deliver, closed ". Liars. Promised delivery Monday between 7am to 6pm, nothing. Supplier was told the driver went home poorly so an am delivery was promised on Tuesday. 12.30 Tuesday my supplier called saying DX driver can't get his 7.5 tonner to my address... I have had 40 tonners here. I ended up driving two miles to meet the driver who was sressed out on his first day after being a coach driver previously. His load looked like it had been loaded with a loading shovel . I had to climb in the back and sort it out to enable us to reach my buckets at the front. Never have I experienced such a useless carrier in all aspects.”

Helpful Report

Posted 4 years ago

“The driver left my delivery in the road .Not even on the pavement. A pallet of 8 boxes of laminate flooring. I'm a 64 year old woman and I had to drag them across the pavement and then lift them up the steps to my front door. I felt like crying with no one to help me . I am writing to Wickes CEO. And will be contacting trading standards.”

Helpful Report

Posted 4 years ago

“What a dreadful company, tracking is a waste of time. 2 parcels were dumped on the street between 2cars had it not been for a neighbour woudn't even known they were there. One box had been opened. Do Not Use . Even signed to say we had received. Lies”

Helpful Report

Posted 4 years ago

“I received a text last night 02/07/2020 stating my delivery would be between 13.57 and 15.57 so i arranged a family member to be at my house for 1.30pm to meet them. I then received a message early this morning 03/07/2020 stating my delivery would arrive between 13.37 and 15.37 so i arranged my family member to arrive at 1pm to meet them. I received a phone call at 12.05 saying they were outside my house and no one was home. i stated to him that he was early and he said it wasn't his fault. It's left me with no option but to have very expensive dining room furniture left at the side of my house with no protection. Not happy with the service received today!”

Helpful Report

Posted 4 years ago

“Ordered items from Wickes due to be delivered 29 June. Driver phones on 27 June to say delivery today. One item missing. Driver says there was only one bundle for collection. Phone Wickes who tell me there were two consignments. They contact DX who say they will deliver the missing item on Tuesday. Waited all day. No item delivered. Phone Wickes on Wednesday. DX now say they will deliver on Thursday. Guess what? No delivery. I would give this company 0 stars.”

Helpful Report

Posted 4 years ago

“Unbelievably terrible service, waited in all day noone showed, messaged them they said courier running late that it would be there that evening noone showed, tried calling cant speak to a person so being told to email, am still waiting on this parcel noone here again, i would rather stick pins in my eyes than ever use this company again”

Helpful Report

Posted 4 years ago

“Picked Tuesday for my delivery to fit in with working schedule. Was told it was arriving on Wednesday. We were given a slot of 1:45-3:45, again we changed our schedule to be in. we got to 3:45 and no sign of the delivery. We had to leave for TEN MINUTES and returned to a note saying they had tried to deliver at 3:45 but I had a missed call from the driver at 3:50. Tried to reschedule the delivery, couldn't get through on the phone. The website wouldn't recognise my tracking number so I couldn't change it on there. Tried live chat on the website but the agent stopped responding after saying he'd look at my enquiry. Overall a most unpleasant experience with this courier service - dreadful. They work with Homebase and it was a £12 delivery charge. Just dreadful.”

Helpful Report

Posted 4 years ago

“If there was the option for 0 I would have given that. Specsavers have sent out a pair of glasses which are urgently needed, DX stated that the driver tried to delivery but couldn't find the address ......everyone else can.......so they rearranged for the next day. The following morning we had a text saying they can't delivery today , contacted the company via FB and they have said they won't discuss it with us but to contact Specsavers. This company don't answer their phone , lie about delivery and go out of their way to NOT resolve the issue. Still waiting for delivery”

Helpful Report

Posted 4 years ago

DX is rated 1.2 based on 2,064 reviews