DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,064 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 2,064 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how DX made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Kelly Grazier

John Evans

FrancisOlivia 771 At Gmail. Com

Gaz

Anonymous

115

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've had 3 different items delivered by this company - 1st time 3 boxes should have been delivered, only 1 arrived and had to wait a week for other 2 despite them all being received from supplier at same time - didn't respond to complaint. Then last week and the week before they delivered our items to a completely different address to the one on the paperwork and labels. Again no response to complaint. The basic requirement of a courier company is to be able to read an address and physically find it! They can't get that right - why are they still in business???”

Helpful Report

Posted 5 years ago

“I have been told my delivery would be delivered on 3 separate occasions. The first the driver did not knock on the door! and drove away. Tue second time my item was due to delivered but was not located on the warehouse! The third occasion the delivery has not arrived again! no phone call no explanation.”

Helpful Report

Posted 5 years ago

“No delivery card no reply via email or live chat and unable to contact any one on the phone to resolve”

Helpful Report

Posted 5 years ago

“DISGUSTING SCAM COMPANY”

Helpful Report

Posted 5 years ago

“Arghhhhhh, purchased 5 rolls of insulation 4th May from Homebase, paid for delivery - assured its 5 days. Hmmm. Got a text on the 14th saying its in DX depot please wait for a delivery slot..emailed, web messaged and even tried to phone. NOTHING. Now here is the crazy thing, Screwfix can deliver next day, I really wish I had bought my stuff from them. I would Avoid this tin pot company, even i these strange times they have all the signs of a fly by night operator.”

Helpful Report

Posted 5 years ago

“Package arrived the box was crushed, contents also smashed. I would never use them.”

Helpful Report

Posted 5 years ago

“WARNING do not use this company, weeks and weeks of lies after lies. Delivery slots texted to me and never turn up, last text my item was at their warehouse delivery slot to follow, I called and they gave my a story of item has to be scanned twice before out for delivery, we will investigate and be in touch,10 days later not heard, so I called them AGAIN, the answer was your item has not arrived UNBELIEVABLE this company is a pile of poo and someone should investigate them. Pity can’t give them less than 1 star just like their service.”

Helpful Report

Posted 5 years ago

“They did not recognise the tracking number and deny all knowledge of the package, even though it was supposed to be a next day delivery.”

Helpful Report

Posted 5 years ago

“We used DX as one of our couriers. We knew of them due to all the high-brow passport/visa/jewellery deliveries they do and thought they would be reliable and trustworthy. The set-up was easy and quick. We arranged for a fast, 24-hour delivery service within the UK. However, soon, the problems started. If we were able to reach our dedicated customer service agent Beverley, we would still get extremely slow replies to our inquiries. And most of these inquiries were "where is the parcel, why is the tracking showing nothing or hasn't been updated at all in days?". Which is a question you hope you would get a quick reply to as you are dealing with frustrated customers on your end who are slowly losing faith in your brand. Both our account manager and dedicated customer service agent in our local depot provided horrible service. They were, of course, nice people but at the end of the day, the job didn't get done. Very recently, they claimed to have lost a parcel we sent, that was large enough for a grown man to lie in. We inquired for several days before getting the "lost" reply, but how does one lose such a huge parcel, not even in transit, but in the warehouse, we couldn't understand. And the final drop was this. We saw that they had made a direct debit that bounced over the weekend. Usually, companies wait a couple of days, try it again, and if that doesn't work, they try to reach you. However, they proceeded immediately shut our account, which resulted in us not being able to book anything on a Monday, which is when we have to prepare and ship all the orders from late Friday, Saturday, Sunday and all day Monday. It is our busiest day, and the most crucial day for our business. When we called the depot, they said if the account had been stopped, they would know. But there was no order to stop collection. Then we called Mark, our account manager, who said he will check this asap. At this point, we still had time to book if we got things sorted out. He said someone would call, they didn't so we asked him again. Then in 10 minutes, someone called and they admitted Mark had just reached out to them 10 minutes ago. After which we learnt that it was stopped due to the direct debit and we were told we were informed of the bounce and of the temporary closure of our account. Around an hour later we received an email from their accounts informing us of this. Clearly, this was a blatant lie and the saddest part was, when we noticed the bounce, we immediately made sure there was enough money in the account they withdraw from, for when they try again. And yet, their customer of years, we were shut out of our account for a one time direct debit bounce of under £1000. We will cancel our account and move forward with better companies. I do not mean any harm to the hardworking individuals of the company, however, the service we received and the shameful treatment is not something our company can accept. Thank you for reading our review.”

Helpful Report

Posted 5 years ago

“I’ve been at home all day waiting for my delivery. At 6pm I checked the tracking app and it had apparently been signed for by ‘MM’ at 3.39pm. My initials aren’t MM and I’ve been in the house all day. I’ve just checked the reviews on this website and see that they are nearly all 1 star reviews, so I’ve already given up all hope. I’ll report this to the company I ordered the item from, it’s not their fault but hopefully they’ll not use this ‘delivery’ company again.”

Helpful Report

Posted 5 years ago

“One star is far too high, absolutely useless. My next day delivery never made it and a replacement had to be sent out. Two attempts where made the first apparently left with someone else and the second being left in a barn despite delivery instructions saying “leave in front of garage door behind glider trailer. When the replacement arrived it turned out that DX have been using the covid 19 situation to to furlough drivers despite this being an incredibly busy time for them. Not only are they useless at delivery but are taking advantage of the situation to furlough drivers and take money off the government.”

Helpful Report

Posted 5 years ago

“Booked a next day delivery and they didnt deliver. Excuse was they "encountered difficulties" but wouldnt elaborate. Destination is easy to find and people were at home all day. Won't be using again”

Helpful Report

Posted 5 years ago

“AVOID AVOID AVOID. Been waiting 3 weeks now for a delivery with 3 failed delivery times. Have just given up now so I’m requesting a full refund from the company I purchased the items from. This delivery company is beyond pathetic. STAY AWAY at all costs.”

Helpful Report

Posted 5 years ago

“If I could give no stars I would. Next day collection, still not been collected 10 days on, re-booked several times promised collection,still nothing, have been told the driver came to my hose twice to collect - absolutely not. I am housebound and have 3 dogs that bark like mad if anyone comes to the house. Excuse after excuse, will never use again, would never recommend.”

Helpful Report

Posted 5 years ago

“DX seem to be either very good or the worst possible. I had a next day delivery parcel booked for collection yesterday, nobody collected, rebooked for today with another parcel and now have two parcels not collected.”

Helpful Report

Posted 5 years ago

“If you want a reliable courier service don't use these guys, recently booked thirteen different collections only eight were collected never bothered collecting the other five, had to rebook using a more reputable courier service, very poor, not use again!!”

Helpful Report

Posted 5 years ago

“Still waiting for next day delivery that should of been here a week ago, they just keep changing the date and telling bare face lies. They actually tried to blame me and say i changed the delivery date, when the business who is sending me the item contacted them to find out what is going on. Still not recieved my parcel DO NOT USE THIS COMPANY UNLESS YOU WANT YOUR BUSINESS REPUTATION DESTROYED. THESE PEOPLE ARE LIARS.”

Helpful Report

Posted 5 years ago

“This is the worst delivery company i have ever used. next day deliver has taken over a week and is still not here. And they are bare faced liars on the phone. DO NOT USE THESE PEOPLE, THEY WILL RUIN YOUR BUSINESS REPUTATION.”

Helpful Report

Posted 5 years ago

“Awaiting a delivery since 30/04. Obviously home all day to get a message “Driver attempted delivery but couldn’t gain access to property”. Which is rubbish because the door bell wasn’t rang and no calling card was left either. So at the inconvenience of DX I’m now awaiting another delivery that probably once again won’t arrive, after clear instruction left with an advisor and delivery instruction. Appalling service.”

Helpful Report

Posted 5 years ago

“My parcel was meant to be deliver two days ago, had a text saying unable to deliver rearrange so i rearranged for today only to have a rearrange card at the bottom of the stair well of the flat which another resident delivered to me. They can’t be arsed to walk up the stairs so decide not to deliver the parcel two days in a row!!!”

Helpful Report

Posted 5 years ago

DX is rated 1.2 based on 2,064 reviews