DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,064 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 2,064 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked and paid for the delivery of an important package with DX which had to be delivered on time. They stated they would collect it on a specific day from my address. The DX courier did not turn up on the day specified. After waiting from 9am to 5.30pm I contacted them and got no apology or explanation. Abysmal Service. Had to re book delivery with a reliable Courier.”

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Posted 5 years ago

“Worst delivery company on the plant. Not only do they send you false texts about when the goods will arrive they lie and try and blame the company who have sold you the goods. Avoid DX like the CoronaVirus.”

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Posted 5 years ago

“AVOID AT ALL COST. GOT A MESSAGE THAT MY DELIVERY WAS COMING TODAY. WAITED AT HOME ALL DAY ONLY TO BE TOLD, THEY DIDNY SEND ME A TEXT MESSAGE. FORWARDED THE MESSAGE TO THEM AND NOW, THEY ARE SORRY. I AM GUTTED. CALLING ME A LIAR???? HOW DID THE TEXT MESSAGE FROM YOUR COMPANY GET ON MY PHONE EVEN TELLING ME MY ORDER NUMBER AND MY ADDRESS AND SURNAME WHEM I TRACKED ON YOUR WEBSITE? A V O I D!!!!!!”

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Posted 5 years ago

“I have now had 2 deliveries each with frustrating problems. After being notified of the delivery date, the first arrived 24 hrs early and the second didn’t arrive until the following day, and still outside the stated delivery window. Having taken time from work to ensure I was available to receive the deliveries, I ended up having to wait for twice the time at great inconvenience. Despite no delivery, I received no explanation; just a new text message at 0900 hrs the following day stating that the delivery would be between 0700 and 1200....and it arrived at after 2pm! Contacting DX was a nightmare and it seems pretty poor service when competitors can provide up to the hour tracking info and follow through their promises! This is pretty unprofessional and needs sorting out!”

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Posted 5 years ago

“Driver said delivered but have been told still at depot liars”

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Posted 5 years ago

“Very unreliable ,fobbed off by online chat as thay know thay go home at 5pm ,I'll never use this company again worst company anyone could ever use avoid if possible,I read online thay were going to sack a driver for not delivering a parcel at a closed down address but thay can't even deliver a parcel to a active known address”

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Posted 5 years ago

“never use it , most worst company, Every time driver will come to your door and will slip a card through without ringing door. This happened to us multiple times. I believe they get paid for each delivery rounds so trying to make people arrange re deliveries”

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Posted 5 years ago

“DX failed me and failed my Customer and I am Livid over it, I ordered a parcel for collection on Sunday night and the collection was due to be picked up Tuesday, finally the thing went on Tuesday afternoon and since then ......nothing, its now Thursday evening and no sign of it. Thanks DX for your wonderful 24 hour service (not). Still no parcel and still no real human contact ......never again!! When will these companies realise that talking to machines just makes people go elsewhere, like I am about to do.”

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Posted 5 years ago

“three attempted delivery but no card saying they had called took a day off work because they only deliver in work hours and they never turned up been emailing them for days now all I get told his they don't have this problem with other customers but the reviews speak for themselves hm passport need to use a different career why should I spend all this money getting a passport to have to wait months to receive it”

Helpful Report

Posted 5 years ago

“Scheduled for delivery 3 March between 12 and 4pm but not delivered. DX Tracker says now scheduled for first delivery this morning. Morning is over and still no delivery. Called customer service (automated) and told it would be delivered tomorrow. After a very long wait eventually spoke to a person who could barely speak English (call-centre in far-east) who said it would be "this morning". I pointed out morning was gone and was told it would be between 12 and 4pm. I think they make it up to fob you off. Very poor customer service.”

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Posted 5 years ago

“The Courier who delivers to RH11 7XG is very abrupt i did not get a note put through my door to say they had called or tried the neighbour who receives on my behalf today (Other Courier services do this) Was not sure which day the delivery would be made (This is something the company should look into and text the customer beforehand to expect delivery on a particular day) I only got a text message from them after explaining that they should have text me to say what time they were delivering when i asked if was possible for them to comeback they abruptly said they were busy DX needs to train couriers about good customer service . This is the same courier over the festive season was dumping parcels outside the Managers door and not ringing the flat number over the festive season last year. Could DX change this courier as we want someone with good customer service qualities”

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Posted 5 years ago

“Took 5 attempts to get delivery. Courier said he rang the bell, I sat in the kitchen and watched him arrive. HE DID NOT RING THE BELL, but said he had. The previous attempt, again he didn't ring the bell, and I was in the house. He doesn't deserve the job, and I told him so. I have never had Couriers deliver like this before. LESS than 1 star”

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Posted 5 years ago

“I was given a delivery slot of between 10am and 2pm on a Saturday. The driver attempted at 9:23, whilst I was in the shower and couldn't get to the intercom in time. He didn't try calling my phone and didn't leave a calling card. Either come at the scheduled time or reattempt at the scheduled time. DON'T COME OUTSIDE OF THE SCHEDULED HOURS, MAKE A 15 SECOND, HALF-ARSED ATTEMPT, THEN SAY IT WAS UNDELIVERABLE!!! ALSO NO ACTUAL HUMANS TO CALL TO RESOLVE THE ISSUE. DESERVE LESS THAN 1 STAR, - 10 STARS! DIDN'T RECEIVE!! WORST DELIVERY COMPANY, AVOID!!”

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Posted 5 years ago

“The worst experience Ever been for the passport long time and I have to takes days off for it and never appeared . HM Passport need to Reconsidering using this kind of courier service company.”

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Posted 5 years ago

“This is the worst courier service I've ever dealt with. Their website never works, or they fail to update it. It's impossible to track a parcel. They don't knock. Do they expect people to stand outside in the road for them? I think they say they have been, but in reality never bothered to show up. Why are they even still in business?”

Helpful Report

Posted 5 years ago

“DX plan delivery of your FCO item ref 1232251372 by 05 Feb 2020 between 14:00 and 18:00. Signature required. Track or rebook at www.dxdelivery.com This delivery should be signed and the company didn’t deliver my document, but they said they did deliver to my address. My document went missing. On 19th February a builder came to my flat with my parcel, which was a very important document. The builder said that he was working in the place that my document was delivered and that nobody leaves there for a long time. He found my document there and kindly hand them to me. DX has not even apologised when I sent a picture of my parcel. Avoid this company if you can.”

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Posted 5 years ago

“Waited in for the whole day and no attempt to deliver my passport. Still waiting for it to arrive. The same thing has happened 3 times now. The post office really needs to think about the contract they have with DX. It really is shambolic”

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Posted 5 years ago

“Claimed company I bought goods from had gone into administration when they hadn’t Claimed they were informed by administrator to keep goods which they weren’t Asked if I could collect bathroom items they said I couldn’t Little more than theft in my opinion”

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Posted 5 years ago

“Ordered 2 riser recliner chairs from furniture online . Was given a delivery day/time and all ok up to that point. Delivery arrived within allocated times but that's where the bad experiences started. Should have been delivering 2 chairs but there was only 1 on the van and driver knew nothing about when second one would be delivered. After confirming I was only signing for 1 chair I allowed them to bring it in only to find the 2 boxes were badly damaged s I asked the driver to open the boxes to inspect chair and as suspected it was badly damaged as well . So I rejected the delivery on that grounds . Contacted the vendor explained to them what had happened and they were great and informed me they would despatch 2 new chairs . A few days later get an email from dx with a delivery slot . Second delivery came 3 hours early and the attitude of the driver was disgusting . He went onto van and I could hear a lot of noise from stuff being thrown around inside . They brought in the first box which was again badly damaged as was the second box , I asked if the second chair boxes were in better condition to be told yet again there was only 1 chair for delivery. On hearing this I refused the delivery again on the grounds of badly damaged boxes and incomplete order . The driver was not at all happy that he had to carry the boxes back out ... I informed the vendor again and requested a refund . My review is based on the terrible experiences I have had with this delivery service”

Helpful Report

Posted 5 years ago

“Returning documents are damaged. I’ve raised the issue and asked for the compensation instead I received the letter of acknowledgment in thick they are saying their courier did not see any damage.... seems like they calling me a lier”

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Posted 5 years ago

DX is rated 1.2 based on 2,064 reviews