DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,064 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,064 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stayed at home all week waiting for my package which was important that I get it as it was my BRP and needed it for proof of work. All I got was a letter to say that, they attended 4 days ago with tracking number and a request to pay additional funds for specific times. The day the claimed they attended I was sitting almost next to the front door. No one turned up, no missed delivery slip and no knock.”

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Posted 5 years ago

“I received a notification email to say my parcel would be delivered between 8am to 12 this morning. No sign of it after 5pm (their closing time). This has happened on many previous occasions when expecting deliveries from DX. Why do companies persist in using DX for shipping goods, they are a joke!!!”

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Posted 5 years ago

“Parcel never turned up on dedicated time. Said attempted delivery on tracking. Called DX and they said they could not deliver bathroom units but would not say why. I phoned again and asked if we could pick the units up as it our bathroom and we urgently need it, they said no and hung up. Now our tracking number does not exist. Last place our parcel was at was Wolverhampton..What is going on? is this theft?.. Heart less crooks!”

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Posted 5 years ago

“Waited in all day for a delivery that never arrived. Paid a premium to ensure delivery on this date. When I called DX they stated that they weren't the courier, yet had received tracking details from them that didn't work! Phoned the company that I ordered the item from and they confirmed that DX were the couriers, although DX stated that it was Royal Mail. Very poor unprofessional company, needs to be closed down”

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Posted 5 years ago

“Same as everyone else, they said they had attempted a delivery, lies, they never came here at all. Supposed to be “trying again” tomorrow, yeah, right. Passport office need to read all these bad reviews about this company, they are useless and don’t care”

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Posted 5 years ago

“A phone call or a time slot should be available. Having to wait in a full day is ridiculous.”

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Posted 5 years ago

“Useless...waited the whole day...they sent a text saying they tried to deliver..no they didnt..I was in my lounge waiting for them...a neighbour says someone arrived ash him to sign and left when he said no..my doorbell didnt ring..liars!”

Helpful Report

Posted 5 years ago

“They are useless...asked a passerby to sign for my passport...he said no I wont sign..so the driver left..I was sitting in my lounge waiting for him..didnt ring the door...sent a text saying tried to deliver...no they didnt!!...dont think they care what we write here anyway”

Helpful Report

Posted 5 years ago

“I was expecting a package to be signed when received all day at home, and when the driver finally came, he called the intercom only once and left immediately. I was doing something so I didn't catch it first time, he did not even call again or try to call my phone. I asked the customer service support to make the driver come back as he hasn't been in front of the door for even a minute. They have spoken very rudely that it is my fault that I didn't reply immediately, and they refused to redirect the driver even though there was merely 5 minutes passed since he left. Customer service are unhelpful at all, and rude.”

Helpful Report

Posted 5 years ago

“Really bad delivery company. Why the passport office dont just use royal mail is beyond me. Apparently attempted delivery but no knock at the door. Apparently left a card, no card to say they had been. Unreliable drivers obviously stand and wait for 2 seconds before leaving. Cant even get in touch with the company on the phone to discuss. Eventually spoke to someone on live chat who was extremely sarcastic. Wouldn't even give them 1 star if I could.”

Helpful Report

Posted 5 years ago

“very bad delivery, no messages, no email, any information about a parcel, very poor customer service”

Helpful Report

Posted 5 years ago

“very bad delivery, because of any time slots, any messages, any emails and have to stay at home all day :(”

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Posted 5 years ago

“Appalling company that lies to it's customers... Apparently a delivery was attempted - not so. Apparently a card was left... not so. Then I was told the driver couldn't open the gate - a gate that just pushes open. Ridiculous excuses - why don't the Passport Office use a proper company??”

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Posted 5 years ago

“rubbish courier the worst ever they let you wait all day and they don’t turn up”

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Posted 5 years ago

“Waited all day for my wife's passport, did not arrive. When tracked on dx website, they said a calling card was left. Absolute LIES as no calling card and no passport. Telephoned dx only to be told to email them. VFS are you reading.......”

Helpful Report

Posted 5 years ago

“Paid for Saturday morning redelivery between 9-1 at rang the office just after 1 no idea where the driver was. Why is the Passport Office using this courier service when they are hopeless?”

Helpful Report

Posted 5 years ago

“Never turned up even though paid for redelivery at a specific time (afternoon) took time off work too. All I got was an email saying they attempted delivery, lies. DX will be out of business soon due to their terrible reputation and service, the only positive I see.”

Helpful Report

Posted 5 years ago

“Absolutely appalling service. Took time off work, sat at home waiting for the delivery and then I receive an email saying we couldn’t deliver? Yes I was sat at home in my apartment waiting for a knock on the door, a call or something at least? Then when you go online to try and talk to someone it goes straight to voice email saying please email us we will respond in 24hrs. Just terrible DO NOT USE.”

Helpful Report

Posted 5 years ago

“Hopeless. No timeslots given for delivery, no tracking number givem - and all phone numbers for them have a recorded message 'we're too busy' and the line just cuts off. Absolutely no way of getting in touch with them. DISASTER. AVOID.”

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Posted 5 years ago

“Only a 1 star as I could not select zero!! The only five star they Get is for inventive excuses!!! 3 days our new bathroom suite has been sat in the back of their van!!! Should of been delivered Monday. It’s now Wednesday 4pm and our delivery is nowhere to be seen!!! Three days off work and one excuse after the other! The first excuse was, no one home! ( I took the day off work. We also have cctv and delivery was never even attempted!) then bad weather was a reason for no delivery! Then a broken down van! Never arrived Tuesday. We incurred a mobile phone bill for £8 on hold and they never answered! Finally got through and the delivery was rescheduled for between 10am-12pm Today (Wednesday) guess what! ... never arrived. We called them to be told the van had fallen into a ditch! Our delivery would be here for 3pm! It never arrived! It’s been rescheduled 4-5pm! Let’s hope the bathroom suite is in one piece when/If it finally arrives after it’s off road accident!! Don’t ever use this courier service they don’t deserve your business!”

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Posted 5 years ago

DX is rated 1.2 based on 2,064 reviews