DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,079 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,079 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“"Trying to get my mother’s passport delivered without success. Absolutely disgusting service and non existent customer services. You can never get to speak to anyone at customer services. Couriers lie saying they have “attempted delivery” when my mother was in the house at the time (why did they just not post it through the letter box as the Passport Office say there is no need for a signature and dx say they only require a signature if it is a redelivery) LIES!!! Why is the Passport Office still using them? The 1 star on the review is too much, this is not a good company and have dishonest people who work for them!! DO NOT USE DX DELIVERY.”

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Posted 5 years ago

“Waited in all day for a scheduled delivery. Delivery was between 8am and 6pm. DX could not deliver within 10 hour window. Unable to speak to customer services. An appalling experience. Unbelievable that Government departments are using this company.”

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Posted 5 years ago

“Horrendous company. They lost part of my delivery and damaged the other part. Then didn't turn up to collect the damaged items, wasting a whole day. Then didn't show up again when they rearranged for next day collection. Really dodgy company.”

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Posted 5 years ago

“Arranged with dx for a certain date. They deliverd 1 of 4 items on a diff day and the 3 others came the day after the arranged date. And never apolgised and went to the house nxt door which is bizzarre when they knew the correct house number. Dont recommend dx .”

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Posted 5 years ago

“Failed delivery with horrible customer service. I had a delivery that needed to be signed for, the first day of delivery they never came in the 8am-6pm window and had only automated option if you called to inquire. They called the following day to rearranged and sent a confirmation email....apparently the person on the phone and the confirmation email had the wrong date. So now I am waiting at home for the 3rd days seeing if a miracle happens and I receive my delivery.....”

Helpful Report

Posted 5 years ago

“Reason for non-delivery was provided via the telephone number provided. Apparently there was no way for the driver to "buzz" to let me know he was there. Even though to the right of the door is a giant panel of number door bells. Plus, my phone number is on file so he could have called. Really poor form.”

Helpful Report

Posted 5 years ago

“Trying to get my daughter's passport delivered without success. Terrible service and non existent customer services communications options. Why is the Passport Office still using them? The 1 star reviews on this website say it as it is. Avoid DX at all costs.”

Helpful Report

Posted 5 years ago

“Awful!!! Sat in waiting for delivery coming from b&q. Due between 12 and 3.30pm. I watched driver, on tracker app, drive further away from my address. I finally called only to be held waiting on a premium line to then be told driver would turn around and deliver to me by 5.45pm. I called again at 8pm only to find office now closed. I still haven't received my item, I called b&q who told me DX delivery had miss loaded my item and they would try to find out when it would finally be delivered to me.”

Helpful Report

Posted 5 years ago

Helpful Report

Posted 5 years ago

“Abysmal attitude towards customers and unwillingness to rectify their mistakes. Following a delivery rescheduling to my work address, they failed to offer the next working day as advertised despite the fact that it was still the morning. Then they failed to deliver the package as they sent it to the wrong depot and with a complete failure to notify me. Of course these people don’t want to face all of their disgruntled customers, therefore try their best to divert you away from the telephone. After a lengthy discussion over their online chat facility, they finally refused to do absolutely nothing to get my passport to me sooner. In addition to this their tracking system is confusing and next to useless, therefore I must now blindly hope that their next attempt at delivery will be successful. I was so frustrated by this company that I decided to do some further digging online, which uncovered a plethora of horrifying information about their complete disregard towards customers, drivers being paid less than minimum wage through a loophole where they are declared as self employed, articles discussing financial recovery plans for a company haemorrhaging millions and Glassdoor reviews exposing a pitiful attitude towards their staff. This is a company that will not even consider lifting a finger to rectify a mistake caused by their own incompetence for the benefit of the customer, yet finds it perfectly acceptable to fine a member of staff an entire weeks wage for making a mistake. Its scandalous and damn right unacceptable behaviour, I am amazed that they are still in business.”

Helpful Report

Posted 5 years ago

“Abysmal attitude towards customers and unwillingness to rectify their mistakes. Following a delivery rescheduling to my work address, they failed to offer the next working day as advertised despite the fact that it was still the morning. Then they failed to deliver the package as they sent it to the wrong depot and with a complete failure to notify me. Of course these people don’t want to face all of their disgruntled customers, therefore try their best to divert you away from the telephone. After a lengthy discussion over their online chat facility, they finally refused to do absolutely nothing to get my passport to me sooner. In addition to this their tracking system is confusing and next to useless, therefore I must now blindly hope that their next attempt at delivery will be successful. I was so frustrated by this company I decided to do some further digging online, which uncovered a plethora of horrifying information about their complete disregard towards customers, drivers being paid less than minimum wage through a loophole where they are declared as self employed, articles discussing financial recovery plans for a company haemorrhaging millions and Glassdoor reviews exposing a pitiful attitude towards their staff. This is a company that will not even consider lifting a finger to rectify a mistake caused by their own incompetence for the benefit of the customer, yet finds it perfectly acceptable to fine a member of staff an entire weeks wage for making a mistake. Its scandalous and damn right unacceptable, I am amazed that they are still in business.”

Helpful Report

Posted 5 years ago

“After three "delivery attempts" wherein the delivery driver has not bothered to actually show up, I am now being ignored. The item ordered is of high value and the way in which this company are dealing with this is very concerning.”

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Posted 5 years ago

“They have the contract to return passports. Unfortunately because of this, there is no one else who you can choose to deliver. They send messages announcing delivery and then send other messages saying they attempted to deliver. They have a number, but it is only there to appear professional as no one will answer it. There will be a message telling you to ring back later. These guys are a waste of time. To be honest, I don't know how they've been getting away with it for so long. I'm guessing someone in high places has shares in this business. I'd avoid if I was you. I've wasted two whole days and all I've had is deflection and avoidance of resolving any issues. Social media has my story and similar ones for days. Check out Twitter, Google reviews and other places. The customers are just not happy with their unpredictable service”

Helpful Report

Posted 5 years ago

“I wish to give it 0 score. I'm at home waiting for many times but never get my parcel. Fake 'unsuccessful delivery'. No attemp to delivery. No one answer the call.”

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Posted 5 years ago

“Said failed delivery but no door ring or note. Impossible to speak to anyone on the phone. Why is the Home Office using this appalling service?”

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Posted 5 years ago

“DX lied about delivery attempt yesterday and today, said left a note, there is NO note, NO door bell ringing. Why is this organisation allowed to business? This is F*****g worst ever company and they should be shut down immediately.”

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Posted 5 years ago

“Shocking experience so far, tried to deliver and I missed it by 10 mins so I book a redelivery at my grandparents address. Didn't even attempt to deliver, booked another and I'm just hoping that they will at least try to deliver this time”

Helpful Report

Posted 5 years ago

“DX have informed me they will deliver my parcel (passport) between 9-5 on 2 occasions - on both occasions they failed to show and even had the nerve to send a text saying "delivery had been attempted"!! They attempted to deliver on a day they hadn't informed me they were going to. In frustration I arranged for a 9am-1pm delivery for today and they have, yet again, failed to deliver. If I could give 0 stars I would!”

Helpful Report

Posted 5 years ago

“Took a day off work and waited in until 6 pm for a redelivery. No delivery made. No communication made by DX despite them having my e mail address, landline and mobile tel no. Have tried to contact their so-called customer services desk. All lines are automated despite them saying that they will transfer you to an advisor. Now I am expected to waste more time and e mail them asking where my parcel is. What a terrible delivery service.”

Helpful Report

Posted 5 years ago

“Terrible services. “Attempted” delivery twice, none which they actually attempted. No one rang the bell, no one caller the number provided. I’m genuinely surprised how the government can choose such an unprofessional company to deal with passports delivery. Truly disappointing, in the end I had to loose 2 hrs of my day driving to their depot. If you can - avoid them at all cost!”

Helpful Report

Posted 5 years ago

DX is rated 1.2 based on 2,079 reviews