DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,079 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 2,079 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had a text saying my parcel would be delivered tomorrow then had a text saying it was out for delivery so I waited in all day yet they couldn't even be bothered to text me that I wont get my parcel that is bad practice, i had been tracking it all day and at 18:00 its scanned back in with no one to answer my calls.”

Helpful Report

Posted 5 years ago

“We waited a week for a delivery which should have been next-day, only to then receive a letter informing us that DX had attempted to deliver... but as an office building, we are open all day, and clearly nobody had attempted delivery!! This is equivalent to a child with a paper round who dumps their bundle of papers in the woods, and then lies about it! And then they are impossible to contact to re-arrange delivery, having to call to be given an email address, which then doesn't work, and there's no-one on the website live chat either. To sum up in one word - inept!”

Helpful Report

Posted 5 years ago

“Awful service. They clearly hadn't even attempted to make a delivery but then sent a letter to re-arrange. However, don't expect them to pick up the phone, answer emails or be available on their 'online' chat to arrange a delivery time. Don't deserve to be in business. Infact I'm not sure how they still are looking at these reviews.”

Helpful Report

Posted 5 years ago

“I wish I could give this company a minus 10 stars. I waited the whole day for my delivery (passport) at home but I didn't receive my delivery, later on I received a text message saying that delivery attempted but couldn't get access to the property, which is a false information. Firstly we have a door bell which the driver did not attempt to ring so. Secondly I was waiting outside as I was in rush to receive my delivery and leave to work. We have have security cameras which I don't see anyone attempting to deliver. I don't know how home office dealing with such a fraud company.”

Helpful Report

Posted 5 years ago

“Really should be zero stars. Horrendously annoying experience obtaining my new passport. Messed about like you would not believe. I do wish this company would cease to exist. They take incompetence to a new level. Failure to deliver. Poor communication. Made a pig's ear of it. Sorry to all pigs!”

Helpful Report

Posted 5 years ago

“This courier company must not allowed to operate any further due to lack of unprofessional behaviour and mistrust in people mind about their service”

Helpful Report

Posted 5 years ago

“Home Office uses them, they shouldn't. Delivered my first UK passport after naturalisation to a different address without signature... potential identity theft issue (2018) Tracking 141711604. Proof provided to HMPO indicated wrong door! I am still wondering why I did not report DX to Police for complicity to identity theft. Failed to find the address and deliver my wife's ILR BRP card and had to make 3 calls and come out to the street, they wouldn't know how to ring a bell (2018). Failed to ring the bell in another important identity document delivery (2019) and had to dial them back for re-delivery. 0/3... can we give 0 stars please... The deliveries were in 3 different addresses in the UK, 3 different failures due to gross incompetence. Can the Home Office please stop using them as they compromise people's identities and show high chances of losing their documents?”

Helpful Report

Posted 5 years ago

“At first I thought great company; was told I'd receive a text between 18.00hrs-19.00hrs evening before delivery to give 2-hour delivery time. At 18.05hrs I received text confirming between 14.18-16.18hrs the following day. This moved back by half an hour, which I didn't mind as appreciate delays with other customers/traffic. At 17.05 hrs I called to find out where they were; they were stuck in traffic. They turned up c17.35hrs. Reversed up access road and the younger delivery guy was great; the older one - I have never, ever come across such a miserable, grumpy man. He was so rude; I'd paid the extra delivery cost to have the 'white glove' service which meant they would take my goods up no more than one flight of stairs and to room of choice and I could have them stay for 15 minutes whilst I unpacked and checked goods were intact. The grumpy older man stomped off, down my stairs saying 'we're not hanging around' - I said I'd paid for this service. EXTREMELY RUDE - if he doesn't like delivering work then he should find something else. Thankfully I am not an elderly, vulnerable person but if I was, that would have left me shaken and upset. I would not choose to use this company - I had no choice as the contract with the delivery company was between DX and Victorian Plumbing; my contract was with Victorian Plumbing - to whom I have expressed my views. Think some of these companies need to re-tender their delivery companies contract as DX are giving companies a bad name.”

Helpful Report

Posted 5 years ago

“The worst delivery company in the UK The worst delivery company in the country. I have no idea why companies use them, it must be terrible for business. 8 items from B&Q due to be delivered last Friday 13th September. Of course, nobody turned up all day, nobody phoned, nobody emailed, nothing. Made two enquries the next day, not heard a single word from them. Monday now, and apparently my items are out for delivery...well 7 of them are, and the delivery date on the tracking page still says last Friday. A joke of a company, and I am continuously perplexed as to how they remain in business.”

Helpful Report

Posted 5 years ago

“By far, this is the worst company I have ever had the misfortune of dealing with, constant delivery failures on their 24 hour service, managers fobbing you off, failed collections, high turnover of staff. I want to give a zero star.”

Helpful Report

Posted 5 years ago

“Last year my new passport was "delivered" to the wrong address about 50 miles away but of course I was not in to receive it. A card was left, which of course I never got. I only found this out by contacting the Passport office. A second attempt to deliver almost failed. I walked in to my kitchen and saw the driver writing out another delivery card and about to post it through my door. He hadn't even knocked. A couple of days ago an overnight delivery didn't make it as promised because they "left my parcel at the depot". They were sorry about this though, which makes it all better. Tracking through Parcel Monkey doesn't work. If you have another courier option then take it.”

Helpful Report

Posted 5 years ago

“I give a 1 star only because there is no option for 0. This is the shittiest courier service I have ever had the painful displeasure of dealing with. The delivery drivers lied about missing me and sent a letter 3 days later when I had been waiting all week for an URGENT parcel from UKBA. I have no clue why UKBA still chooses to use this incompetent company. Horror! Stay away if you can!”

Helpful Report

Posted 5 years ago

“Hopeless. Don't offer tracking, so wasted a day out of my weekend. No interest in customer needs.”

Helpful Report

Posted 5 years ago

“A bunch of incompetent staff I supposed to receive a parcel today and I was waiting at home for it When I have checked the tracking number they have left my a card without ringing the door below or my phone number What's the point leaving a phone number if the lazy bastards are not using it ???? And then I was ringing them to find out what happened for over 40 mins they were putting me through every body under the sun as nobody were able to help Just incompentents DO NOT USE THEM”

Helpful Report

Posted 5 years ago

“Never showed up for scheduled re delivery. How on earth the home office let DX to deliver all important documents such as passports? Corrupt”

Helpful Report

Posted 5 years ago

“How can this be 5 stars, I spent all day trying to call them, nobody would respond, and I have no idea where are my documents?! Nothing was reported email or left at my adress! I would better choose Royal Mail. This service is horrible, plus I paid for premium delivery!”

Helpful Report

Posted 5 years ago

“Only if i could give a 0 or a negative number!!! DX said they will deliver today and i took an off just for this delivery . no one turned up till 6pm and i called the customer care only to know that the driver said that i wasnt home. he didnt even give me a call!!! this is the worst delivery service by far i hav encountered.”

Helpful Report

Posted 5 years ago

“This company should be closed down! They should not be allowed to do the things they do to people. Never ever use this company! They are liars and the delivery drivers are the laziest, workshy shoddy gang of clowns you will ever have the misfortune to deal with. They have wasted days and days of my time and never even showed up.”

Helpful Report

Posted 5 years ago

“Absolute shambles of a service. Does DX stand for 'don't expect?' 4 Passports in 3 deliveries, all failed in one way or another - attempted deliveries that never happened, redelivery that came up as attempted, failed and arrived an hour later... Text to say arrange redelivery online. Web page that then tells you to call them. Recorded message to say we are busy, email us and cuts you off. DX are playing the game and so are their staff. The only explanation for HMPO using them is public money seeming to grow on trees!”

Helpful Report

Posted 5 years ago

“I would give a 0 if i could. By far the worst delivery service i have had experience with. its been 5 days and i still havent received my 'Next day delivery'. So so dissapointed”

Helpful Report

Posted 5 years ago

DX is rated 1.2 based on 2,079 reviews