DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,079 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 2,079 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolute joke of a company ! Waited in for my passport to be delivered from them, apparently they couldn’t gain access to my property even though both doors were open , so rescheduled for today with a note on their system to say please call if you can’t get in as it’s an apartment block , both doors were open once again , and I got another text saying they attempted delivery but was unsuccessful again . NoBody called to say they were at my door with my delivery , that’s because no one even attempted to knock the door ! Spoke to their online chat team who weren't really bothered and told me to call HMPO which i did and they put me through to DX delivery who weren't bothered and said they would reschedule and get the courier to call , I explained I already requested a call but no one called . Absolute joke ! I am dreading the delivery of my children’s passports as they will be sent by the same company. Never ever will I use anyone who delivers using this courier !”

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Posted 5 years ago

“I would like to give 0 stars on this one if I can. The second time trying to get a package from them and PAID to get it deliver specially 9am-1pm. Like last time its late and when I called up the line is too busy so I hv to email and wait 24 hours whats the point to pay extra to get it delivered? As a delivery company, you have only one job!!”

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Posted 5 years ago

“I am baffled by you Customer Service! I am waiting for multiple parcels and letters, so I have no idea what comes through your company as not many businesses communicate the tracking code and company they use. I received yesterday a card notification with a Card Number, DX Secure on it, that need to be signed for. On the website, the system doesn't recognise me based on Surname, Postcode, Card Number. I emailed you, no answer, not even an automatic email like "we've got your request, we will come back to you in "X" amount fo time"). I call you Customer Service who is calling me rude for not wanting to disclose personal information that is none of your business ("are you waiting for Home Office documents, and what type of documents are you waiting for?" -- if Home Office is sending me documents, that I paid for thousands of pounds, that is none of your business what is inside the parcel, ok?! So that Customer Service guys calls me rude (?!) and then he sends me to call another line that I am waiting for over 20 minutes. Where is my parcel? Why can't you find me in the system? I complained to the sender of the parcel not to do business with you anymore as you ruin their customer service and perception of their business as well!”

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Posted 5 years ago

“Very bad experience. They tried to deliver my order at wrong time for me, because some people are working. I called the driver and the service center Watford every day for rearrange the delivery. Every day at 8:30 a. m. i get the same message saying delivery between 7:00 a. m. - 6:00p.m. I asked them to deliver at 7:00, 8:00, 4:00 p. m. or 6:00 p. m. Their answers were impossible. Yesterday i asked the driver why not and he sayd that i need to pay and nobody else was telling me before. So, today i went in Watford at the service centre and guess what....my item do not have anymore a box and have missing parts.This was caused by drivers who don't care and manage properly customers goods. And when i speak in Watford service centre with the same man, he was in a big rush and i was disturbing him.... Very bad experience, i never heard about this delivery company until this days and this was happening because i buyed from Ebay and i didn't choose for this company. For sure i don't recommend this company to anyone.”

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Posted 5 years ago

“Customer service is rubbish. Received email says the delivery person has been to the address, but it’s unable to deliver the item. We were at home during that time and nobody has come . Ask you to book redelivery date. I have called them more then 10 times . The phone line was automatically cut off. How could this kind of company still exists.”

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Posted 5 years ago

“Waited in for delivery all day. Tracking says it's out. No contact telling us there is a problem. Very unprofessional. Ancient technology where they give a whole day as their delivery slot. So you can do nothing. Wouldn't be so bad if they actually delivered. Avoid.”

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Posted 5 years ago

“Avoid at all costs. All they are good at is lying! Breached delivery times. Track and trace last 3 days says "out for delivery today" BUT still no delivery. Contacted them, every day different excuses. Eventually after contacting them 3 times they have delivered my goods today.”

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Posted 5 years ago

“This company is a joke! It doesn’t really match the name DX secure as parcel is not at all secure! Delivered a random passport to my door, as concern citizen I contacted them to report the incident. customer service is unbelievably horrendous. I hate to say this but they are absolutely stupid who don’t know what they’re doing. I communicated with them for a week just for the passport to be collected but it didn’t go anywhere until I told them “I gave up” and just wait for a complaint from the passport owner. I pity the owner of the passport I bet she was worried. We are talking about a passport here a very important and sensitive document. I should’ve surrendered the passport to the police for security. I DO NOT RECOMMEND THIS COMPANY AT ALL. PLEASE AVOID AT ALL COST!”

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Posted 5 years ago

“Having been told twice that my parcel couldn't be delivered as no one was home (they were) and they left their calling card (they didn't) I am reluctant to spend another day waiting in for nothing. Currently still awaiting my parcel.........”

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Posted 5 years ago

“Wish I could give this company 0 stars. Attempted delivery on day 1. Utter rubbish. Rebooked delivery for day 2 and PAID for it to be delivered after 1pm. At 10.45am I receive an email (while I'm still at work) stating that delivery was attempted but no one was there to sign. Called the company. On hold for 40 minutes only to finally be told that no-one can contact the driver. They will call me back in a few minutes... Phoned them again 2 hours later to be left on hold again, and then told that the neither the main office, nor the depot can contact the driver, who has appeared to have switched off his phone! Parcel is valuable and sentimental. I'm considering reporting to police as stolen as, not only has it not been delivered, but no one can contact the driver. All sounds very dodgy to me.”

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Posted 5 years ago

“The driver deliver the damage item and force my worker to sign it as unchecked to cover them side.. very bad and no honest..”

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Posted 5 years ago

“Lied about 'attempting delivery' when i was waiting all day. Couldn't take anymore time off work and i don't have a work address that this can be delivered to, so suggested a family member. They informed me that they cannot do this so i asked what my options were and got a copy/paste response about paying for redelivery between 9am and 5pm (after I stated i cannot be at home for this) or delivery to a work address (again I stated this was not possible). Finally asked them where the depot was so I could collect. I haven't seen such a run down place in a long time. Went to the entrance and it said 'Use other door', got to other door and it said that this door is not always in use so go back to previous door! I rang a bell and waited like a lemon for a good few minutes. Walked back to other door and rang, waited, nothing. Went back to the other door again and rang holding my finger down and finally got a response. I said I was here to pick up my passport and the voice on the intercom just said 'Ok' and went quiet. Another minute (no joke here) a guy emerges from inside and lets me in. Dingy lobby, wet floors cones everywhere, broken tiles on the floor, armchair falling apart that looked like it had been salvaged from the blitz and it smelt of cigarette smoke? Was this why i didn't get a response for so long? Trying to clear the air? Anyway, all in all a very bad and confusing ordeal. Who gave these guys the contract?! Awful customer service and the lobby reminded me of my secondary school bathroom. Hopefully will never have to deal with DX again.”

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Posted 5 years ago

“DX Delivered Exactly? - Don't make me laugh !!! DX - Booked via Parcel2go Couldn't make it up !!! After a 1 month of - Sorry you're having problems... blah blah blah We'll sound as if we're here to help but... blah blah blah Going to string you along till you give up... blah blah blah My Parcel has now been delivered by DX to the neighbour of the pick up address !!! DX & Parcel2go incompetence knows no limit !!! Parcel2go - Harry Phillip Anthony Adams-Mercer (Director) Steven Kramer (Director) Christopher Simpson (Director) Richard Harry Phillip Adams-Mercer (Secretary) James Brett Greenbury (Signifiant Control) Wendy Adams-Mercer (Ex Secetary, Ex Director) James Brett Greenbury (Director)”

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Posted 5 years ago

“Stay away from this company, dishonesty seems to be the company policy, rude staff toped up with careless attitude, they never run out of lines and excuses. Not happy at all.”

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Posted 5 years ago

“I received an e mail to state my parcel had been delivered. It hadn't been. Upon further enquiry it seems like the courier has delivered it to an office address over a mile away. Two days after being told it would be picked up and redelivered, I have yet to hear anything. The worst service I have ever encountered.”

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Posted 5 years ago

“Horrendous rude customer service and couriers were meant to deliver parcel and when I wasn't in all that was there was "put in a appropriate location" learned 3 days later that they put it in a bush! Really a bush? Who even does that do not ever use them thankfully got full refund from the company I bought it from! 0 stars dire exactly!”

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Posted 5 years ago

“I have an urgent need to sort out a delivery but they do not answer the phone. Astonishingly bad service. The worst I have encountered.”

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Posted 5 years ago

“I waited in all day for my son's passport to be delivered, dx messaged me saying it would be delivered between the times of 9am and 5pm. I had no delivery at all, instead I had a text message from them saying they were unable to deliver my passport and had left a card. What a joke the card must have been invisible because I searched everywhere for a card. They are going to attempt delivery again tomorrow, I just hope they actually send someone to my door this time.”

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Posted 5 years ago

“DX delivered my passport to a black door and thought it sufficient to take a photo of the door. No attempt was made to find my cottage as there is no numbering system in the street. After contacting the passport office they informed me about the black door and the photograph but would not send me the photograph due to data protection rules. I paid the extra for secure delivery!!! After a heated exchange with DX they have blocked all calls to my delivery number. The passport office said they would contact me but have so far failed to do so. A friend of mine used to live next door to Theresa May who lives in our village, she will be at a cricket event soon where I will get my friend to have a go at her about DX delivery.”

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Posted 6 years ago

“Absolute joke of a courier company and once more they won't even be bothered that 92% of reviewers have awarded them one star. Does HM Passport Office do any due diligence on their suppliers? I will be making a formal complaint to HM Passport Office about DX. They have no reliable tracking systems. My delivery was due between 8am and 6pm today and it's now gone past 6pm with no updates on when my passport is going to be delivered.”

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Posted 6 years ago

DX is rated 1.2 based on 2,079 reviews