DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,079 Reviews

5 %

of reviewers recommend DX

Company Reviews

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Metrics

1.2

Based on 2,079 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“DX message saying that they attempted delivery and I sat at my window waiting in anticipation for my passport and NO ONE CAME when they say they did. TERRIBLE SERVICE. If I could I would give them 0.”

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Posted 5 years ago

“We expected a delivery from DX and didn’t turn up on the schedule day. Very disappointing as my wife had a day off because of that delivery.”

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Posted 5 years ago

“Waited in all day for a delivery as they don't give times. Tried to speak to someone, all operators are busy...send an e mail and we will deal with within 24 hours, what good is that for a delivery today. The live chat is not live it is programmed responses yet on their website the company says they are 'customer driven' what rubbish. Still not received delivery and had the day off work to wait in for it as today was given as delivery date.”

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Posted 5 years ago

“ABSOLUTE SHAMBLES AND RUDEST CUSTOMER CARE I HAVE EVER EXPERIENCED. NEVER USE THEM.”

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Posted 5 years ago

“Awful experience My son's passport was due to be delivered last week. Whole family indoors all day due to rain. Dx claimed they attempted and noone in. Rearranged for Monday 19th and no delivery done. Dealing with a recording and chat online with someone who was totally unhelpful. Very annoyed and disappointed .”

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Posted 5 years ago

“Customer service is on Twitter. Promised delivery on Monday. It is 4pm and tracking shows that the parcel has not even been loaded into the delivery van. Utter incompetence, avoid like plague.”

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Posted 5 years ago

“Stayed in all day, didn't turn up😡😡😡, so gad to have more time off work the next day!!! Original delivery was between 10am and 1pm, didn't show, next was before 15.30, still no show, finally had a text saying it would be with me by 18.00..........still no show, SHOCKING.”

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Posted 5 years ago

“I get a mail from DX saying they have an important parcel for me ...I don't recall ordering anything at all. The first time, the delivery guy rings the bell and disappears in 30 seconds even before I open the door. Then I reschedule the anonymous delivery for the 15th..but he apparently delivers it on the 14th(as per the trackin) ..now, I don't know who has collected it..I call the DX customer service and they don't know anything. They say they can't read the signature of who has signed. So basically it's lost and now I don't know who sent the parcel , what was in it or who collected it ..this is the most unreliable service I have seen. tying a parcel to a pigeon might have been better ...there is a reason Amazon is so popular , because they care ..unlike DX ..”

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Posted 5 years ago

“So this is the first time having this courier deliver to me, wow...worst service ever, they send an item on a one man delivery but one man cant actually carry it, tell me multiple times that I do not need to be in, then call me and say are you in and when in reply no they say well I cant lift It on my own. Re arrange for a Saturday (3rd attempt) told me they will definitely call 30 mins before, no phone call and missed the. By 5 minutes, I was one street away! Communication between office and drivers is awful, if I had the opportunity to send something with this company I would sooner drive it to the customer myself. Absolute shocker. Do not use”

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Posted 5 years ago

“1 star is to generous this company are an absolute joke! I waited in all day for an important document to be delivered to receive an email saying they’d attempted delivery which they hadn’t then when I phoned was told all they can do is arrange delivery for another day. The company are a joke I would never use them again out of choice HM Passport Office need to change there delivery company.”

Helpful Report

Posted 5 years ago

“At home all day waiting for passports, text received 20.45 advising attempted delivery and card left. No attempted delivery or card, liars”

Helpful Report

Posted 5 years ago

“Received 2 messages saying you had tried deliver I was at home all day! No one attempted to deliver anything. When I tried calling of course it says to email. To arrange another delivery they will charge you. Absolute con company”

Helpful Report

Posted 5 years ago

“According to HM Passport Office, DX had 48 hours to deliver my new passport. More than 72 hours later and still no sign of the courier. It's misleading for DX to claim that it offers tracking, since it only says that the item is 'out on road' - as it has been for three full days!”

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Posted 5 years ago

“The Homo office must need to change the company delivery DX, they lied 2 times, they said has delivery my documents, but never receive , and no one can helping my in DX customers Serverci. Now need to go to police station to make form about the documents, company and drive complaint, because they are with my document, and said reading delivery, definitely I will find out by court, because it need to stopped by this company.”

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Posted 5 years ago

“I ordered an item from ebay and the seller told me when it was dispatched. The following day I went out at about lunchtime and my parcel was on the drive in the pouring rain absolutely sodden. I checked my tracking information online and it said that the parcel had been left in a suitable location at 7:40am. I was in all morning and no attempt had been made to knock the door or ring the bell. I cannot think of a less suitable place to leave the parcel, in full view from the road and exposed to the elements. No attempt had been made to hide it. If I were not going out I would not have realised the parcel was there.”

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Posted 5 years ago

“Why B&Q use DX for deliveries is beyond me, I was given a three hour delivery window, booked a half day in from work to be sure I was there and they turned up at 3.30 when I had gone back to work. I then rang the Swansea depot and was told they'd be delivered to my workplace the following day, they failed to honour this and two further promised dates. I cancelled the order and escalated the matter with DX and B&Q, neither seem to care and the offer of a £20 B&Q Gift Card as compensation is an insult. If you order goods online and these people are handling the delivery brace yourself for an extremely shoddy service.”

Helpful Report

Posted 5 years ago

“Unable to deliver to neighbours. I arrived home to a calling card despite the other flats in my block of 6 being in all day, and there being plenty of places within the flat block to leave parcels, as used by most other companies (including Amazon Logistics, Royal Mail and MyHermes). When setting up a redelivery, there's no 'leave with neighbour' option and if the delivery is going to anyone other than the addressee, they need ID for both themselves and you. Here's hoping that I'm in rather than my husband when the parcel gets delivered... FYI - this was an Amazon Prime delivery of a Feliway cat calming diffuser.”

Helpful Report

Posted 5 years ago

“An absolute joke of a company waited in all day for my new sofa and then all of a sudden I recheck the tracks ng that I have been all day for them to claim they attempted delivery HOW DARE YOU I would love to say a few things but I can't as it won't get posted if I ever order something in the future and they use you dx I will not be ordering you give the companies that use you a bad name your online chats are definitely robots your phones are engaged or very busy and you are down and out liars stay away from this company of you want your goods on time and not have to make complaints one more this they do not update u by phone as the website states you will be at home with no way of getting through to anyone and no news of your delivery I can't believe people trusy this disgusting company with their passports”

Helpful Report

Posted 5 years ago

“As many before me have said DX it is a horrible company to deal with. Received message on Monday evening saying that my parcel (passports) will be delivered on Tuesday. We supposed to go on holidays next week so my husband stayed at home for the whole day to make sure we won't miss the delivery. In the afternoon we received text message saying they attempted delivery but no one was in (total lie!!!) and we have to rearrange. Tracking link doesn't work and it's impossible to speak to someone as it's always cutting you off. I had same issue with this company before so I guess it is not an isolated case but their regular practice. Stay away if you can!!!!”