DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,078 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 2,078 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“uk passport traked as delivered sid not arrive. called to complain was told someone would contact me no call back however tracking changed saying I had rearrange delivery. Called passport office tracking is now showing that I need to provide more information. . Not sure why when apparently it's been deliverd once .. Can't get through to the call center tried and tried now on the hands of passport office . unbelievable”

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Posted 5 years ago

“Scam company. Will be in trouble soon. DO NOT USE”

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Posted 5 years ago

“I don't understand why the UK Home office and US embassy both use DX Delivery. They are unreliable time wise and do not provide more accurate tracking or information. Their chat support provides is equally vague information. In this on top of false information that they attempted delivery once and no one was home.”

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Posted 5 years ago

“Needed some parts for a job on the 19th so paid for an express courier delivery that was supposed to arrive on the 16th but didn't. DX Then stated they were to going to deliver it on the 17th. Someone was in all day and the doorbell could wake the dead plus no card was left so clearly they hadn't been here. I checked their tracker at 6.00pm and it was still shown as out for delivery. However, It later said they had called but couldn't access the house. - nonsense. Their automated phone system stated they tried to deliver at zero am (?) and the first available re delivery slot would be on the 21st. Pretty appalling service, but judging by the other reviews it seems par for the course.”

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Posted 5 years ago

“Ongoing issue. I run a business that repairs phones etc. First time ordered a battery that needed delivering within 24 hours- driver didn't even come to the building or check in with the neighbouring businesses (there's a few under one rood here). Happened yet again with another order. Tried ringing in several times but there is virtually no way of speaking to a person- the few times I did I got fobbed off. I emailed to complain and got a reply that assured this won't happen again and that they were on the case. Surprise! It's happened again and even today they've failed to deliver making 4 separate orders they just can't seem to be capable of delivering on time. It's unfortunate my supplier relies on DX for their ''next day'' delivery service. Every other delivery service has no problem whatsoever getting items to me- only DX.”

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Posted 5 years ago

“Took fourteen days to collect an item. After saying they would be here on a daily basis... Put my life on hold to await collection. Went to wrong address several times... Denied having my phone number... But had... Absolutely disgraceful service.... Avoid...”

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Posted 5 years ago

“DX are used by HMPO to 'securely deliver' new passports. My new passport was mis-delivered to a similar address with a completely different postcode. By a minor miracle, it has reached me via Royal Mail standard post. In the meantime, a brand new, valid, unsigned passport was unsecurely floating around the postal system for 3 days. I have reported the complaint to HMPO and hope they reconsider their contract with this useless company.”

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Posted 5 years ago

“this is a terrible company the driver never rang my door bell he just put a card in my my letter box we stayed in all day never use this company you cannot phone them and when you email them they do not answer your mail”

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Posted 5 years ago

“payed over 7 quid to post a £50 logitech mouse from yorkshire to london area , no one was home so dx24 decided that leaving a parcel in a block of flats in the centre of london would be very very secure . Also when talking to them on the phone they just try talking like the stuff that vacates the rear end of a bull to you on every question you ask them. So to me i think, the courier has placed the mouse on the floor taken photo of it and subsequently nicked the parcel for his or her own gready bosses who by the way are also organised thieves by the sound of it,then maybe the incentive the bosses give their couriers, is that the couriers take 10 to 20% of the takings from the profits the bosses make selling stolen parcels!”

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Posted 5 years ago

“Wasted day off work waiting for delivery that never arrived. No card left, no one rang the bell, item not left with neighbour as requested if we weren't available. I wish online sellers all gave named delivery options so I can avoid using DX again. I have had a few deliveries from DX and none of them have ever gone smoothly.”

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Posted 5 years ago

“Just left a laptop on my doorstep despite the fact that it should have been signed for. When I contacted their customer services they just fobbed me off and told me to contact the seller.”

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Posted 5 years ago

“Didn’t even ring the bell and just left a calling card for redelivery.”

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Posted 5 years ago

“Terrible service. It says on their website 48hr to deliver a passport. Mine was issued on Thursday and will only be with me on monday. When you phone the number you get a computer. Very unhappy”

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Posted 5 years ago

“Terrible company. I would never use this company if I had choice and I really suggest to no one use. Had rearranged to get my parcel delivered to my work address today and I've been informed on the confirmation email that I would be between 9 and 5PM. After 5pm I called the to HQ and I've been informed to call to the Midlands service. Called to the Midlands service and I've been informed that there was a delay and it would be delivered until 6. My company shuts 5.30 and I sat from 5.30 to 6 PM in front of the company door waiting for the driver. It was 5.40 when I decided to call again and for my surprise the midlands number was saying that they were facing "technical issues" and because of that I called again to the HQ and they tried to transfer and transfer me and no one helped. I called again and from 6PM on the phone from HQ and Midlands give the same message that the office is closed. Bottom line of all this: this company have NO RESPECT for it's customers. They were not even able to set a message saying they have left the office earlier. I don't even received a message/email about not being able to delivery my parcel. Only thing I can think is that company lost it.”

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Posted 5 years ago

“Absolutely useless company. Deliver to my work but require proof of my identity and the identity of the person in the mailroom. No pick up locations. Machine answered telephone line that hang up on you. Are you joking??”

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Posted 5 years ago

“Absolute trash. Make promises to deliver and then just dont. 3rd day now, still no parcel. Took time off work, and had a family member wait in all day for them. Empty promises.”

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Posted 5 years ago

“A delivery company that doesn't deliver! Cannot read a sign stating "is signature is required go to neighbour at" Or simply couldn't be bothered, either way the result was the same. Their call handlers are non-existant, automated response says agent unavailable send email then hangs up. Their live chat agents are rude. Told I should be available 9am-5pm to sign for package, some of us have to work 7am-6pm. EVERY day. Hence the note on the door! I wouldn't trust this company to move thin air.”

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Posted 5 years ago

“WTF! This is some kind of joke right? You crazy people you!!!!”

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Posted 5 years ago

“The worst delievery company. Did not deliver by 5pm. Told me twice to wait first till 6pm, then 8pm. Nothing arrived. The following day instead of rearranging told me to wait till 8pm. Only expensive telephone line 0333... or chat that is not always working. DO NOT USE THEM.”

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Posted 5 years ago

“The parcel delivery was postponed without any notice. Their excuse was "we cannot give exact / estimated time for arrival due to the nature of what we deliver". It is just a ventilator. The tracking number of course is not working on their web. This company is a joke. Do not use them”

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Posted 5 years ago

DX is rated 1.2 based on 2,078 reviews