DX Reviews

Name: DX
Rating: 1.22

1.2 Rating 2,119 Reviews

5 %

of reviewers recommend DX

Company Reviews

Questions

Metrics

1.2

Based on 2,119 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 7%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

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Kelly Grazier

John Evans

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was expecting a package to be signed when received all day at home, and when the driver finally came, he called the intercom only once and left immediately. I was doing something so I didn't catch it first time, he did not even call again or try to call my phone. I asked the customer service support to make the driver come back as he hasn't been in front of the door for even a minute. They have spoken very rudely that it is my fault that I didn't reply immediately, and they refused to redirect the driver even though there was merely 5 minutes passed since he left. Customer service are unhelpful at all, and rude.”

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Posted 5 years ago

“Really bad delivery company. Why the passport office dont just use royal mail is beyond me. Apparently attempted delivery but no knock at the door. Apparently left a card, no card to say they had been. Unreliable drivers obviously stand and wait for 2 seconds before leaving. Cant even get in touch with the company on the phone to discuss. Eventually spoke to someone on live chat who was extremely sarcastic. Wouldn't even give them 1 star if I could.”

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Posted 5 years ago

“very bad delivery, no messages, no email, any information about a parcel, very poor customer service”

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Posted 5 years ago

“very bad delivery, because of any time slots, any messages, any emails and have to stay at home all day :(”

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Posted 5 years ago

“Appalling company that lies to it's customers... Apparently a delivery was attempted - not so. Apparently a card was left... not so. Then I was told the driver couldn't open the gate - a gate that just pushes open. Ridiculous excuses - why don't the Passport Office use a proper company??”

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Posted 5 years ago

“rubbish courier the worst ever they let you wait all day and they don’t turn up”

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Posted 5 years ago

“Waited all day for my wife's passport, did not arrive. When tracked on dx website, they said a calling card was left. Absolute LIES as no calling card and no passport. Telephoned dx only to be told to email them. VFS are you reading.......”

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Posted 5 years ago

“Paid for Saturday morning redelivery between 9-1 at rang the office just after 1 no idea where the driver was. Why is the Passport Office using this courier service when they are hopeless?”

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Posted 5 years ago

“Never turned up even though paid for redelivery at a specific time (afternoon) took time off work too. All I got was an email saying they attempted delivery, lies. DX will be out of business soon due to their terrible reputation and service, the only positive I see.”

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Posted 5 years ago

“Absolutely appalling service. Took time off work, sat at home waiting for the delivery and then I receive an email saying we couldn’t deliver? Yes I was sat at home in my apartment waiting for a knock on the door, a call or something at least? Then when you go online to try and talk to someone it goes straight to voice email saying please email us we will respond in 24hrs. Just terrible DO NOT USE.”

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Posted 5 years ago

“Hopeless. No timeslots given for delivery, no tracking number givem - and all phone numbers for them have a recorded message 'we're too busy' and the line just cuts off. Absolutely no way of getting in touch with them. DISASTER. AVOID.”

Helpful Report

Posted 5 years ago

“Only a 1 star as I could not select zero!! The only five star they Get is for inventive excuses!!! 3 days our new bathroom suite has been sat in the back of their van!!! Should of been delivered Monday. It’s now Wednesday 4pm and our delivery is nowhere to be seen!!! Three days off work and one excuse after the other! The first excuse was, no one home! ( I took the day off work. We also have cctv and delivery was never even attempted!) then bad weather was a reason for no delivery! Then a broken down van! Never arrived Tuesday. We incurred a mobile phone bill for £8 on hold and they never answered! Finally got through and the delivery was rescheduled for between 10am-12pm Today (Wednesday) guess what! ... never arrived. We called them to be told the van had fallen into a ditch! Our delivery would be here for 3pm! It never arrived! It’s been rescheduled 4-5pm! Let’s hope the bathroom suite is in one piece when/If it finally arrives after it’s off road accident!! Don’t ever use this courier service they don’t deserve your business!”

Helpful Report

Posted 5 years ago

“Absolutely disgusting customer service!!! Our bathroom has been on the back of their van for three days!!! Should of been delivered on Monday it’s now Wednesday and it’s missed three separate dates and times! They’ve completely lied. Stated a failed delivery Monday. No attempt was ever made to deliver! (We have cctv!) I arranged the day off work and waited home all day! (Now 3 days off work!)We called the contact number. No answer! We called the second day. Put on hold for 15 minutes!! Incurred a £8 phone bill through their helpline and never got through! When finally getting through and challenging their excuses for ‘failed delivery’ we were given three different stories! Bad weather, Van broken down, no answer! Never arrived Tuesday! Should of been delivered Wednesday between 10am and 12pm! It’s now 4pm and no sign! We’ve spoken to these jokers twice today given another time for delivery (3pm) We’ve had another time given for delivery at 5pm! Their excuse is the van has now fallen into a ditch!! The only 5 star they get is for inventive excuses!! Let’s hope the bathroom suite arrives in once piece after it’s off road accident! This company does not deserve your business and undoubtedly will get you poor customer reviews!! Avoid at all costs!!! I will never use this courier service ever!!!”

Helpful Report

Posted 5 years ago

“Waited in all day for passport, no one turned up. On the tracking, it said they had attempted delivery which they hadn't. Do not use this courier if you can avoid it.”

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Posted 5 years ago

“I am waiting for an item. Paid the slot fee. Scheduled it. Stayed in. No one showed up. No calls. No nothing. Spent hours on the phone to get my fee back. No apologies. Rescheduled delivery. Again waiting. No show. You call them, they say we're busy and please send an email. You send an email, they say they will reply in 24 hours. This company's service is so incredibly bad that it reads like fiction.”

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Posted 5 years ago

“They repeatedly lie, they don't delivers mail stating "issues with address", "system problem" and so on”

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Posted 5 years ago

“Absolutely horrible service, I don’t know why the passport office works with these incompetent people?? I’ve waited 2 days at home, taking days off work to collect my passport but the driver failed to deliver the item as instructed... Unbelievably professional...”

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Posted 5 years ago

“Worst delivery service I ever found. So irresponsible and disgusting I have no words. This company doesn't deserve a single star. The worst service I have experienced.”

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Posted 5 years ago

“The worst delivery courier they are cheating absolute liars, they say they will deliver our parcel but they are never coming I’m absolutely disgusted. I really don’t know how they manage to operate they are thieves and a scam really. This parcel company shouldn’t even be existed , how? Really don’t recommend this company the Is worst I have ever seen in my life.”

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Posted 5 years ago

“Worst delivery company rescheduled my delivery for 2 days later they came 2 different days I'd not arranged ,no time slot no txt no call service centre 20 miles away gave up will wait for parcel to go back to sender and get a refund”

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Posted 5 years ago

DX is rated 1.2 based on 2,119 reviews