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Easirent Reviews

1.3 Rating 1,136 Reviews
7 %
of reviewers recommend Easirent
1.3
Based on 1,136 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
Greater than 21%
Accurate And Undamaged Orders
Greater than 57%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better

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Easirent 2 star review on 27th June 2025
Paradigmrecoveryfirm (AT) Gmail.....com
Easirent 1 star review on 6th January 2025
Grant What
Easirent 1 star review on 15th December 2024
Judy Freeman
Easirent 1 star review on 21st January 2022
Anonymous
Easirent 1 star review on 27th October 2021
Anonymous
Easirent 1 star review on 8th August 2021
Ben McF
Easirent 1 star review on 16th July 2021
Anonymous
18
Anonymous
Anonymous  // 01/01/2019
Great customer service provided by Sirvelle. Thank you!
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Posted 4 months ago
Worst rental company. Car stinks and they have hidden fees and zero customer service. Do not rent from this company
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Posted 4 months ago
They did not have my car available and told me they would upgrade for free. They charged me $115 upgrade fee that I never signed off on. I contacted the manager and was told she would contact corporate and take care of it. Never contacted me or gave me a refund. I have contacted the state attorney and they told me to file a fraud complaint. Monday morning I will do so and encourage anyone else who has negative dealings with this company to do so. The more complaints the better chance of action.
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Posted 4 months ago
RUN!!!! Worst shuttle service. WORST CUSTOMER SERVICE!!!! They scam you on fees. Bully the elderly into paying for insurance they don't need. The three women working at the newish Phoenix Az spot are the worst representation of helpful customer service EVER. There was a poor woman from Italy desperately trying to get her car, manage her family, there is nowhere to sit, and communicate with women that only want to talk to each other and BLAST Videos. There is a sign up log when you walk in but you wouldn't know it because there is nothing to indicate it and no one there will tell you. So you can stand in line as long as you want, and with 2 people helping you, the third left in the middle of a line of people stating "That was my last car", you wont be helped because...you didn't sign the LOG. THEN...there is nowhere to indicate where to stand outside to wait for the Shuttle so when he arrived he pulled 45 feet further forward and YELLED out the door "WELL, if you are going to all stand where I need to park you DESERVE to walk to get on the bus" DIRECT QUOTE I have been renting cars for years...this is the WORST I have ever seen. They need to go back to Miami. That is where this branch flooded in from and imported many of its workers because no one here wanted to work for them, and they wont pay Airport fees so they cannot be onsite. The shuttle drivers own words RUN...JUST RUN
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Posted 5 months ago
Scumbag scammers ! They coerced me in to buying a $124 Florida Sun Pass at the Jacksonville depot, when in reality I could have used my existing E-Z Pass, or just paid for the minimal tolls I would have accrued on a one week rental. I’m inclined to contact the FLORIDA AG about this fraudulent practice.
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Posted 5 months ago
Do yourself a favor- JUST DON'T do business with these lowlife bottom feeders! This company is truly the WORST in every way possible. Part 1- getting our car took 3 hours, it's disorganized, managed by morons. They make you get your declaration page to your insurace (their way of trying to force you to buy their insurance,.) anyone not tech literate was just screwed. You had to sign in online and scan you license in to system. Counter help was ok but toallt divorced from what is happening around them. Thwy give no warning, diection or guidance to the crowd in front of them. Part 2 - the car. It seemed ok, was new chevy trax...untill we tried to gas it up. It would NOT let us put gas in from the pump. We did not have enough gas to get to the airport and car return.
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Posted 5 months ago
Check the dates on your drivers license. It must show that you have had it for a year. I changed my name and the re-issue was less than 12 months so they wanted to charge me extra. Crooks.
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Posted 5 months ago
Horrible - stay away
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Posted 5 months ago
Easirent is the worst car rental business in the world. Flew into West Palm Beach airport, shuttled to Easirent location. they made us jump through hoops. We had to produce our insurance card and a whole other bunch of bull. After all that they told us they did not have any cars. Had to shuttle back to the airport with no transportation. Having being trying to get our refund since the beginning of November. This company is a scam Stay Away. They don't deserve any stars at all
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Posted 5 months ago
This company should be shut down. They are scam artists. I reserved a car via Priceline with a price quote. I waited over an hour in their line to get the car. The doubled the price with a very small quote in fine print “may be a price increase.” The car wad dirty and d reeked of weed when we finally got it. The line was now over 2 hours so we took it hoping it would air out, but it never did. When we needed windshield wipers we found they did not even work, and we were truly endangered. Upon returning the car I waited an hour to speak with someone and she pretty much blew me off regarding my issues. I was basically told “too bad”This is the very worst travel experience I have ever had. Shame on you Easiret..
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Posted 5 months ago
This was the worst experience I've ever had. I would never recommend this company to anyone, even if it were the only rental company left on earth. They operate like scammers, and it's truly unfortunate. Back in June, I rented a vehicle from them and was involved in a collision where the other driver hit me. A few weeks later, I received a call saying I was responsible for the damages because the at-fault party's insurance wouldn’t cover them. I was harassed and threatened to pay the fees. Since when is the victim of a collision held responsible for the damages? Apparently, their contract states that regardless of fault, the renter is liable for damages. That should have been my first red flag. Brandon Martinez from their team relentlessly harassed me daily, demanding payment and threatening to send me to collections if I didn’t comply. It became so stressful that I had to involve a legal team because I refused to pay for something that wasn’t my fault. Thankfully, my legal team won the case, but the company still insists on charging me "administrative fees," whatever that means. This company is greedy, money-hungry, and completely lacks empathy for its customers. Their only concern is lining their pockets. Do yourself a favor and avoid renting from them at all costs
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Posted 5 months ago
Horrible experience renting with this company. They were supposed to pick us up along with two other families that were waiting at the airport in Fort Myers to be brought to get their cars and they never came. Families were stuck getting hotels and the next day when we went to go pick up a car, they did not have any, and the girl who drives the shuttle van called me a liar, and said that she did come by which she never did so we told them to screw off and we were not going to rent a car from them. Our rental was for 8 PM and they close at 8 PM. The manager at the Fort Meyers location sucked too.
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Posted 6 months ago
Actually, I would give this place a negative star. My plane was going to be delayed. I was told I had to arrive before 10 PM . I asked if it would be OK if I picked up the car the next morning the first representative said that would be fine. When I called back to confirm another representative said no there will be no car for you the next morning if you can’t pick it up on time we will not hold the car. We will rent it to someone else. I I was also told that I could not return the car any earlier than 6 AM and my flight was at 7 AM and they’re actually not located at the airport. I would need to get a shuttle to the airport that runs every 20 to 30 minutes hence I would probably miss my flight. I decided to rent a car elsewhere they would not refund any part of my payment. They said I was a no-show when I actually told them my situation.
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Posted 6 months ago
We had an awful experience with Easirent. Reserved an SUV, got a dodge charger instead, was told only $50.0 a day, we had the car for 4 days and was charged almost $150.00 more because of hidden fees. Representatives of this company were extremely rude. I will never use this joke of a company again!! I bought car insurance from them and it cost me 50 dollars per day After I returned the car, the windshield had toothpick nick and they said I had to pay to replace the entire windshield. I did pay to replace it and they did NOT give me a receipt as they said they would. They said the insurance did not cover the windshield. I have to paid 600. Dollars To replace the winshield.This is a very bad company.
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Posted 6 months ago
I couldn’t rent from Hertz, National, Alamo or any other more reputable brand of car rental company as all cars were rented. I called Easirent and told them my plane had been delayed and I wouldn’t arrive before they closed at 10:00 PM at Palm Beach International Airport and would get the car the next day. I showed up at 11:00 the following day and was told they had no cars and couldn’t find notes on my call the prior day. A second person working there looked at my reservation and found the note. They then found a car for me that had a huge dent in the trunk and scratches on side of car which they noted. I have never rented a car in this condition. After 8 days I was driving around with my wife shopping and the car electrical system completely shut down at a light at a busy intersection. I called Easirent and they said I needed to call Chevy service to get the car towed. I couldn’t get through to a human at Chevy and called another towing firm instead. I had the car towed to Easirent and left it it there. I have called several times to speak to a manager and never get a call back. I will never rent from them again and am disputing the charge and asking for reimbursement of the tow. Terrible customer service and renting defective and unsafe cars. I should sue them.
Easirent 1 star review on 6th January 2025
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Posted 6 months ago
I would have to say I would give them zero stars. This was for the Phoenix location. Luckily I booked through Orbitz so Discover Card is disputing it for me and I have a record of what I was expecting to pay. Big scam. They put on the two insurance fees per day which I didn't ask for and specifically didn't ask for. They scam on purpose. That is their business model. DO NOT USE.
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Posted 6 months ago
Change the names from Easirent to Easiripoff! Avoid givinf this business your money by any means necessay. Rates are low, but by the time they are done with you, you will be paying more for the rental than the big name rental companies. They need to be brought before Congress for their shady practices.
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Posted 6 months ago
I would give zero stars if i could. Rude conmen. Did not have car i reserved and said too bad. Take this junker or nothing. Ten minutes out of lot says service due immedietely. Needs oil roght now. Called them and they said. Go change thr oil and we will pay you back. The two guys worming there were rude and horrible everyone in line was angry. I waited one hour for shuttle at doirpprt. I cant say snough awful stuff about this place. Dont rent here!!
Easirent 1 star review on 15th December 2024
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Posted 6 months ago
This was my worse rental experience ever!! Dirty location, rude and very unprofessional staff. This location by the AirPort by the Marriot Courtyard . I had to literally restrain myself from even interacting with them as it just wasn't worth my time and energy.
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Posted 6 months ago
I went to pick up my car, took the tram to the car rental area and could not find them and then I saw a small sign and followed down and around a bit of a walk. Waited over a 1/2 hour for a shuttle. Got there and the money I had paid was not enough. They said I need insurance to rent with Easirent. I have Visa Avion Infinite Privileges. It covers collision, damages, fire, and vandalism up to 80k and 48 days. They said not good enough. I need a certificate of insurance. It took me 2 hours to get it. Never in all the years of car rentals all over the world has this happened to me. I then got it and gave it to them it was not good enough. I would have cancelled as it was free cancellation or so they said, but they already had 181 of my money from booking and they said you will have to ask Expedia for the money. So I talked to Expedia and they could not answer. I thought about it and looked on line at other companies and weighted out my options. At that time cars were a lot more money than when I was looking before. coupled with the fact that I would probably never get my 181 back. I decided it was late. I went ahead with it. I then had to wait for a car. I paid another 336 and then they said no car without a 350 deposit. nothing was said about that until after i paid the 336. I then said where is my contract stating my insurance and receipts for the money I paid they would not give me one. I have now been 4 hours from the time I was dropped at the car rental area. Now I am in the middle of nowhere waiting for a car and a person returning was telling me how bad their experience was. And they argued with them about their deposit and I don't think they got it back. That is by far the biggest rip-off car rental I have ever encountered. Also while I am there I got a hacker alert from google saying that there was a someone trying to hack you, but it was blocked. I am telling everyone that DO NOT RENT FROM THESE PEOPLE.
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Posted 6 months ago
Easirent is rated 1.3 based on 1,136 reviews