“They cancelled my booking as I arrive one hour late and pushed to upgrade to take extra money !!
Read others reviews carefully !!
The car door had a scratch; this was marked at check out.
Upon returning the car they tried to charge me for a new door !!!!!!!!!!!! claiming another new scratch. When I refused to pay for a new door, they charged me >£300 for repair (of an old scratch) !!!!!!!!!!!!!!!!!!!!! .
As others wrote
They will find one excuse after another to either downgrade your service/car, increase the cost of your rental by forcing insurance or claim you have damaged the car. This seems to be standard practice and they should really be reported to trading standards. Their low rates are a real scam to trick. Hard to believe here we are in 2018 and companies like this are allowed to continue.”
“I too wish I had read these reviews before renting a car from Easirent. What a scam! Firstly when I arrived at their Office near Dublin airport it was a one man show. I waited for over 90 minutes just to get served. Then he requested 2 proof of address - as per their terms and conditions I had my drivers licence and passport but they refused to give me a car with a utility bill. Who travels around with a utility bill in their luggage? Luckily after some searching through my emails I found one.
I had to pay a deposit of €95 for petrol and despite assurance that it would automatically refunded I am still waiting two weeks later and three phone calls.
I would not rent with them again... fraudsters!!!”
“They will find one excuse after another to either downgrade your service/car, increase the cost of your rental by forcing insurance or claim you have damaged the car. This seems to be standard practice and they should really be reported to trading standards. Their low rates are a real scam to trick. Hard to believe here we are in 2018 and companies like this are allowed to continue.”
“Absolute RIP OFF COMPANY!!
No one should ever rent from this company.
1. I have booked a luton van with tail lift and they gave me a normal van eventhough I have confirmed when booked online!
2. No one mentioned about 150 miles allowance a day!
3. I used van 240 miles as I had to do extra rounds just because they gave me a wrong van and been charged 81 pounds extra on top of van rental which is rediculous!!!
Never ever going to use that company again and would also just recommend everyone never go for this company!!!”
“Stay away from Easirent! Unfortunately, I read the bad reviews after booking with them. They refused to give me the car I had reserved because I didn't have with me 2 proofs of address. Even if I ignore the absurdity of this request (no other rental company needs this), their own Terms and Conditions state that only UK citizens need to provide this and I am NOT a UK citizen. Waste of money and time. They had refused to give a car to 3 other clients while I was in their office. We all went to Edinburgh Airport and found reputable companies to rent from.”
“Worst car rental company I have dealt with, living in Australia I generally have to rent vehicles in several countries. Avoid this company at all cost, my experience was the heavy sell of extras on pick up,no details of extras or charges to my credit card ( not just holding charge full debits) each time I queried was blatantly lied to. Note they are not a 24hr rental even if you phone as I did to verify same.Still waiting for monies back to my card.Also I rented through airline Ryanair so thought they would be reptable company,my advice read reviews for this company.”
“Hired a car at Belfast International, 27/3 to 5/4.
Confirmed over the internet but when I arrived to pick up the vehicle, I was told none were available Unless I took out their insurance(I have a separate excess insurance policy as I am a frequent traveler) at an extra £25 per day!
I was held over a Barrel as they wouldn't give me a car unless it was with their insurance and said I would be dropped back at the airport terminal.
If this had happened I would still be charged for a car that they refused to me as I would be classed as a No show!
They are a total rip-off unit.”
“It would appear that they have this rental game down pat. Cheapest online, then MASSIVELY over inflated insurance, holds on cards, petrol prices. Rented from two locations this term break, both filthy with complaining customers at both terminals. I heard one sales agent say and i quote, "if you don't purchase this cover you'll be liable for the cost of the replacement vehicle". I should have walked away then. I plan on making it my 2018 goal to spread the word far and wide that this company are by far the worst operators in an already dodgy industry.”
“Seriously do not rent off these people. Really surprised that they are allowed to trade.
Trading standards, credit card companies, third-party brokers should be investigating this company. Total rip off.”
“Believe every bad review, truly didn't know companies still dealt with customers so appallingly these days.
Added and paid the Zero excess to car rental rather than leave such a large deposit prior to landing in Dublin.
At Dublin held to ransom for over an hour because the premium should have been more according to the reservation agent. Particularly unpleasant man named Gintaus. Eventually as it was going nowhere paid the extra £40 for 2 days cover so I could just get on with the weekend.
Rang "Customer Services" and spoke to Liam once back in the UK on the following Tuesday, come Friday no reply so rang in again and it was like the film "Finding Dory" so had to tell him the complaint again. His answer? we cant locate the call recording so we cant do anything!!!
Fantastic piece of logic!! In that case obviously there is no complaint and everything's great!! Honestly pay more and go elsewhere, by the time they've stung you it'll end up costing you less anyway.”
“Never use this company. Cheat company! See photos very small damage they count as big damage need replace front bumper, charge me 180+admin Fee 90 GBP, I don't think they will repair or replace it just want your money. They can found those small damages anywhere after you return the car. and a long time to waiting pickup most time let me buy car insurance it more than hire car fee and high excess 1650!!! Nightmare!!!”
“Easirent might be a bit cheaper than other options but they require a plethora of documents and are not at all flexible about this. Although they might be legally required to ask for this (though the reason is not at all clear), they don't take any special circumstance into consideration. This smells a lot like a scam.”
“I booked on line from the USA and paid for the insurance too and when I got to the Gatwick location first I waited two hours to get a vehicle and they wouldn't let me leave until I paid again for the insurance as they said I did not have any even though I showed them the paperwork and the amount that I paid on line. Total scam will stick with my other rental company in future, Battling to try and get my money back.”
“Strangely on arrival the system 'would let them' issue the car without buying additional expensive insurance.
They seemed to have this little scheme down to a fine art and were doing it with every customer.
They appear to me to be crooks.”
“Overcharged by £77 and won't return it. Hired a car and crossed the Runcorn bridge twice. Dropped car off and called Mersey Flow who said that there were 3 crossings outstanding for that vehicle. Chose option to pay for 2 crossings rather than all 3. Immediately called Liverpool Airport office and was told not to worry about it as they had a record of when I had the car and Mersey Flow had a record of when I crossed. 2 weeks later I was charged £22 for non-payment and £55 'admin fee'. Easirent flatly refusing to admit any liability for the wrong advice and point-blank refusing to return money. Save yourself the hassle - use a reputable hire care company. Awful service.”
“this was the most awful car hire experience i have ever had. the meet and greet didn't happen and we had to phone and hunt down the car taking us to the rental place. It was half an hour late and then we found out half my family had to wait at the airport as the car wasn't big enough to take us all. I found this unacceptable and the driver said to me "it is what it is" and gave u no choice if we wanted to pick up our hire car.
i complained at the dept only to be told "its not our fault if the traffic is busy its school kicking out time what do you expect" so don't expect a nice meet and greet just be prepared to waste an hour hunting them down and getting to their depot.
We were also given a car with a massive chunk out of a tyre which wasn't road worthy, then given a second car which was filthy and had the last persons rubbish in.
We took out their insurance and on checking the vehicle before leaving we noted scratches on the alleys. We were told this was not an issue and not to worry. When we returned with the car we were then charged for the scratches on the alloys!!! we had to argue this and eventually they changed thier minds.
My card was charged without my consent for £95 in case i bought the car back without fuel and it took 2 days and a telephone call before it was put back on. I was so concerned about being charged without my consent again i cancelled my credit card.
So if you want an unreliable cowboy company who don't turn up to meet you, give you the run around and make you find them and who give you cars that are unroadworthy or filthy and who treat you like dirt then this is the company for you.
Never ever again”
“Avoid at any cost!!!
I have booked the car online from 10:00 am on the 12th of March 2018 until 7:00 am on the 15th of March 2018. Although the booking was to commence at 10:00 am and although I was waiting with my dad and friend at the point of pickup agreed, I was disappointed to have been stood up for over half an hour. After waiting in the rain for someone to take us to the company’s offices, when we went there we were waiting for some time and we were given the car at 11:30 am. Since I do not have a credit card, the employee there suggested to provide the company with my debit card and to pay £150 insurance to cover any probable damages on the car. Even then I asked about the total cost of the rental and they said 150 while the next day the charged amount was 210. In any case, I convinced my self that it was a misunderstanding. The next day we returned the car and the employee at the office checked the car in front of us and confirmed that everything was fine and that we good to go. After a few days I saw that my debit card was charged with extra £300!! I log in into their account and I saw a damage fee for smoking! I never smoked in my entire life and I cant have others smoking in front of me! I am waiting for them to respond and provide me with evidence of smoking which I am really querious to see what they ll figure out!! In any case I will report them to the police and any available consumer body in U.K. This is the worse experience I had in my life with a company as a costumer!”
