Easirent Reviews

Name: Easirent
Rating: 1.29

1.3 Rating 1,162 Reviews

7 %

of reviewers recommend Easirent

Company Reviews

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Metrics

1.3

Based on 1,162 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 55%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Easirent 1 star review on 14th January 2026

Henry Valencia

Easirent 1 star review on 10th September 2025

Came Across WasAp(+4473 88697958.)And Harrylucy977atGmail. Com Help Fight Fraud Case

Easirent 2 star review on 27th June 2025

Paradigmrecoveryfirm (AT) Gmail.....com

Easirent 1 star review on 6th January 2025

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Agree with all the negative statements here. They are scammers they have ripped me off in much the same way and I'm amazed they are able to operate in UK. I have reported them to Action Fraud and encourage others to do the same”

Helpful Report

Posted 9 years ago

“I hire a lots of cars in my travels around the world and this has to be the worse ever .. London Sheraton Hotel Branch , Be careful of this unprofessional Hire company ,Booking was easy on line from New Zealand , Used credit card on line to pay in advance for Rental , Problem started when arrived to collect car in London , Doing the paper work to After completing their PAYMENT AUTHORISATION CREDIT / DEBIT CARD for the additional (if any ) charges .. I then hand over my credit card (as per there on line Contract/instructions the same credit card they have already take the rental payment from , he now says the credit card now needs a pin number so the $1250 refundable Deposite for insurance to cover if any damage to car. I told him it is a CREDIT CARD ONLY and has never had a pin number on it ..He then called me a liar and says then that he can not release the rental car to me ..Called credit card company from there office and handed phone to him and the credit card company confirmed to him that there is no pin number allocated to my card .He then lied and said all car rental company's in UK do this .. So in short the F****** did refund my rental after having to email a request ,but still charged me for 3 days rental as they said i cancelled the contract and failed to show up to collect car. I then went to Euro car in terminal 2 of airport and then 20 minutes later walked out to pick my rental car ,, using the same credit card without a pin number. i Believe that was a scam from your company to force me into paying the non refundable FULL COVER INSURANCE OF GBP 266 which they would have taken payment for with my credit card (without pin number )and if i did you would not need the GBP12500 deposit same card but need pin number .. as such i am going to seek legal advice on this matter and am asking credit card company to seek a charge back for the 3 day hire charges . BE VERY CAREFUL OF THIS SHODDY COMPANY .IT APPEARS THEY MAKE MORE MONEY OUT OF CONNING PEOPLE FOR EXTRAS THAN THEY DO FOR HIRING A CAR ..”

Helpful Report

Posted 9 years ago

“Very poor service. Waited an hour at Manchester Airport to be picked up. When I managed to contact the driver he said no one had told him we were waiting. We'd booked on-line some days earlier. One we arrived at the reception, our Australian credit/debit card was refused and we were told we'd have to pay about 22 pound a day excess on top of the rental costs. This would more than double the cost. We left and asked the driver (a very nice and helpful chap) who suggested he take up to the Airport car rental village. He said we were the third group of people he'd taken there from Easirent that morning (and it was only 11.00 am). The Easirent counter staff just didn't care. Having to rent direct from another company at the airport meant we didn't get the chance to look for deals and probably cost us money. However, our experience there (Europcar was completely different. I'd never use them again and would recommend anyone considering doing so not to do it.”

Helpful Report

Posted 9 years ago

“AVIOD - save the misery. The worst rental experience I've ever had. Understaffed, unhelpful and a con. 1) Manchester Office is not beside the other car rentals. After realising that I needed to call for a minibus to pick me up, the minibus was 30 min late and had to phone again to "remind" them of my earlier call. 2) Staff couldn't handle simple questions and had a "computer says no" attitude to everything. Every other customer in the place had the same experience and there was not one happy customer. It was almost as if they were trying to make everyone miserable. I feel sorry for some international arrivals who had completed the booking but were being turned away because they did not have 2 proof of address documents. No, online documents aren't ok, no you can't change your booking. No you can't pay on another card. 3) After finally figuring out a way to get past their restrictive system, we got going an hour later. 4) Upon return there were about 30 people waiting on a single 8 seater minibus to get to the airport. Everyone looking miserable. We waited 15 minutes in a queue to have the girl hand our details to the guy checking the vehicles. The same guy we'd pulled up to 15 minutes earlier. So unhelpful. Ended up getting a taxi to the airport so that we did not miss our flight. SAVE YOURSELF THE MISERY”

Helpful Report

Posted 9 years ago

“Easirent really is a scam. Rented a car online. Tried to get a car at Edinburgh airport, got there late because they are actually not at the airport, but you need a shuttle bus to get there, was charged extra 80GBP for a bigger car, because my car got already rented by someone else ! Had to pay extra 170GBP for insurance. The car they offered had a tire pressure problems, so they offered to change the tire or give me smaller car, even tho i payed extra for a bigger one. After i declined the offer and demanded a transaction void, they kindly explained i wont be able to get the prepaid money back because of the policy. No one was concerned about not being able to go through with the deal. Because they got what they wanted. Avoid the Easirent and report to authorized organizations if you have similar experience.”

Helpful Report

Posted 9 years ago

“Worst experience ever - total scam . We hired a car with these cowboys 3 weeks ago. We were forced to pay an extra £200 for their ripoff insurance even though we had taken out a stand-alone insurance policy. They did this by telling us that our credit card had been declined and so we would have to take their insurance or else no car.However our bank assured us that the card had never been declined but that Easirent had deliberately cancelled the transaction . We complained several times and have been continually passed around . I have written several times to their customer services about this fraud but still no reply after 3 weeks. Avoid these cowboys - it's a total scam !”

Helpful Report

Posted 9 years ago

“Very unprofessional and aggressive staff who use scare tactics to sell extras. Car checked thoroughly upon return to find any fault possible, when none found a statement that a cleaning charge will be applied because there is ash in the back. I'm not a smoker nor was any passenger at any time, argued but to no avail as they have my credit card details already so they deducted regardless. The ash they stated was dried flecks of mud!! Late fee applied also when stuck in traffic for two hours due to car crash despite renting out later than requested time because staff were dropping others off at the airport and not there when I arrived to collect. Never use this company, the list could go on!!”

Helpful Report

Posted 9 years ago

“I can confirm thw reviews that state this is the worst rental experience I ever had. Easirent Heathrow”

Helpful Report

Posted 9 years ago

“Do not use these people, shocking service. Swearing in front of customers including young children. 3 hours to collect a car that was not fuelled or clean. Please do yourself a favour and use a different company”

Helpful Report

Posted 9 years ago

“I specifically book an ESTATE car with EasiRent a few weeks ago when I got to the UK. Fair enough, the website did say Ford Mondeo Estate (or equivilent), however the Peugeot 208 that was given to me is classified as a compact car (by Peugeot themselves), however EasiRent Heathrow were insistant it was a full size estate, which it obviously not. Not only was I waiting for over ONE HOUR after it was my turn at the desk before I was eventually handed the keys (after paying an EXTRA £50 penalty relocation fee, which was clearly indicated on the website as included in the original fee and also putting £1,200 hold on my credit card) the front wheel had damage on it that was not indicated on the handover paper. I pointed this out before we drove away and the paper was subsequently changed. We hit bad weather and was surprised that the window washer tank was completely empty. When I attempted to deliver the car back to the EasiRent drop off point in Gatwick, it turns out the address that they had given me was incorrect. The lady in the hotel said EasiRent had moved several months ago and handed me a poorly duplicated map of the new location. She also added that this happens every single day. Npw I had to drive an additional 25 minutes to drop off the car, something that I had not planned on at all. I wrote to EasiRent when I got back home detailing the unsatisfactory service I had received and heard nothing. I then wrote a second email giving them seven working days to respond to my complaint before I took the matter further. Again, I heard nothing. So I have taken steps to inform BBC Watchdog, The Daily Express, TripAdvisor, this site and a few others about what to expect when dealing with EasiRent. By the way, when filling in the credit card paperwork they expect you to tell them your three figure CVC code that is on the back of your card. DO NOT DO THIS as I have been advised by my lawyer that it is illegal to do this and basically gives permission for EasiRent to take whatever they like from your account. I suggest you stay with the big hitters like Hertz, Avis, Sixt etc, and give the EasiRent cowboys a wide berth.”

Helpful Report

Posted 9 years ago

“Being a regular customer to Easirent, they refused me to provide the car as they were unable to get the DVLA code. I called the customer services and they promised that they will refund the amount and nothing till now. its been 2 months. When i call customer care now they are saying that it cant be refunded.”

Helpful Report

Posted 9 years ago

“Long story short, booked a car with Easirent, cancelled it because of a death in the family, promised by them full refund, still didn’t receive it after one month. Sent several messages, begged them to start replying to my emails, contacted Online chat service four times, got three promises it will be refunded in “no more than five days”… still nothing! In details: On 14th June booked a car from Easirent for a period from 24th till 26th June. On 17th June cancelled the booking because of death in the family. On 18th June received an email from Easirent saying “I have now cancelled your booking with us and scheduled a full refund to be made, this should be with you in approximately 8 working days.” On 1st July sent an email to customer.service@easirent.com saying “I still do not see any payment from your side on my account. Would you please check it and inform me when can I expect the refund?”. No reply. On 2nd July forwarded that email to cancel@easirent.com. No reply. On 5th July contacted Online chat service, got an email of the Customer service manager. Forwarded the email to her. No reply. On 06th July contacted Online chat service, I was told that "it was processed yesterday", meaning Tuesday 05th, and I will get it until Friday 08th the latest. On Friday 08th July contacted again Online chat service. After speaking with them I received an email saying “I have contacted out financial services in regards to this and this has now been actioned. I would therefore expect the full amount to be back in your account in no more than 5 working days.” On 14th July I sent an email saying “can you please tell me why I still don't see any refund on my account? Do you have any confirmation from your financial services that the refund was processed, and email it to me?”. Got a reply saying “According to our records the payment has been processed, but it can take up to five working days dependent on the bank for the funds to become available.”. I asked them “Can you please tell me whether it was processed by PayPal or a bank transfer?”. No reply. I asked them again “can you please get the confirmation that the refund was processed from your financial services, and email it to me? A simple screenshot would do just fine.” No reply. On 15th July I emailed them “You again stopped replying to my emails after I had asked for an evidence of the refund. It took one day to transfer my money to your account on June 14th, I cannot understand what is different at your side. Since another promised five days passed I am forced to raise a Dispute through PayPal.” No reply. I opened a Dispute. Still no reply. Today is 26th July, still no refund received as officially confirmed by my banker.”

Helpful Report

Posted 9 years ago

“I have written to Easirent to complain about their lack of transparency and predatory pricing practices, demanding a refund of the amounts they overcharged me on two rentals. Until I receive their reply, I will refrain from making further comment other than to say that most of the negative reviews posted here appear to be justified.”

Helpful Report

Posted 9 years ago

“Everything! I have just spent 2 and a half hours and come away with no car from Leeds Bradford Airport in spite of having 3 forms of ID and soft copy utility bills they refused to let me have the car. I explained that all that was required was him to print them as nobody has delivered bank statements and utility bills nowadays so most people would print them off,despite being stranded away from the airport the guy would not help and point blank refused to help. He offered a car at £36 per day but then declined saying a credit check had failed and I couldn't hire a car anywhere! I then had to pay £18 for a taxi and no hire car. Appalling customer service avoid like the plague.”

Helpful Report

Posted 9 years ago

“From the Leeds branch I hired a Ford Focus which was given to me filthy, inside and out! The interior was covered with ash! The suit and tie from behind the desk Who signed the car off said due to high demand a shortage the cars are coming in off hire and straight out! He also insured me it would be OK to bring the vehicle back as it has gone out! As soon I dropped the vehicle off the Same suit and tie billed me £75 and told me I am black listed from using easirent! Buch of Cowboys! When I demanded to see the site manager he told me : you best clear off chief your barking up the wrong tree, I know your address you only live down the road. I will be contacting the police and HMCR! Everyone be careful they are a bunch of thiefs that will con you if your not careful”

Helpful Report

Posted 9 years ago

“Having lived out of the UK for the past 25 years but travel back to the UK on average 4 times a year, I agree with the previous reviews, this is the worst car hire company I have ever used anywhere in the world. Arrived at Birmingham airport on 25th June after a long flight, had to wait over an hour for the Easirent shuttle to pick me up because apparently it was "stuck in traffic". The reality is that the shuttle waits for about 3 or 4 flights to land before they bother to come and do a pick up - so if your flight is the only one which lands that hour then you won't be picked up. After waiting for an hour in an offsite hut (they have since moved to Crowne Plaza hotel near NEC) with many complaining customers I was finally showed to my car - with the bumper falling off. Apparently the car had been involved in an accident the previous night and they hadn't had time to get it repaired let alone cleaned! Yet they were quite prepared to send me off on an unchecked (potentially dangerous) car. Being a female driver alone I was absolutely appalled and insisted on another car, which I finally got after a while. All ok until today when back home to Hong Kong and I've just seen on my credit card statement that I've been debited 60 pounds from Easirent but I have no idea for what - this is despite when I returned the car to Birmingham they said all was fine with the car but refused to give me anything written saying that they would email me later despite my insisting on a written sign off. As I needed their shuttle back to the airport otherwise I would have missed my flight back to Hong Kong (as it was a very long 1 hour walk!) I had no other choice than to accept this. Please avoid this car company at all costs - an easy and cheap rent it is most definitely not!”

Helpful Report

Posted 9 years ago

“I arranged through CarDelMar to rent a car from Easirent at Edinburgh Airport. I was emailed to inform me of what documents to bring: passport, credit card, confirmation voucher, driving licence. But on arrival at Easirent at Edinburgh airport, they informed me that as I was a UK resident that I needed to provide a paper copy of 2nd proof of address. Online email bills from Amazon etc weren't acceptable.... I didn't have 2nd proof of address so they would not rent me a car. I had a holiday planned, with numerous accommodations tours activities that would not have been possible without a car. More than this I found their attitude and customer service appalling. Before I even learnt of this need of 2nd proof of address the gentleman behind the desk spoke to me without looking at me, then proceeded to get irate with an abusive customer on the phone, then the second employee who informed me of this policy offered no means of help or sympathy or assistance, despite being very aware of my predicament and the appearance that my holiday was disintegrating very quickly. They also told me that no other car rental company would rent me a car in Edinburgh without this second proof of address. The next car company I went to was Europcar who hired me a car without needing 2nd proof of address and at a much more expensive cost!! I have since re-read all the information I was sent prior to beginning my holiday and can find nowhere where I was told to bring this proof with me.”

Helpful Report

Posted 9 years ago

“This is not a respectable car rental company. They are a scam! If you have booked and prepaid, they will try to avoid giving you a car on the day (for any possible reason) and refuse to refund you, and if you end up taking a car from them they will rip you off upon returning it. Although they may seem cheaper when you search online, when you turn up to collect the car you end up paying for the fuel and authorising £1250 on your credit card or paying for no excess, and things just add up. Employees are rude and seem more of a rough aggressive bunch than "professionals"! I have rented cars many, many times in the UK and around the world, from companies like (Sixt, Enterprise, ...) and I've never had any issues. I made a MISTAKE and decided to try Easirent Edinburgh Airport. Their office was not with the rest in the car rental centre at the airport, it was a shed in a parking lot 10mins bus ride away from the airport. I had my passport, 2 proofs of address, a credit card, a debit card, an international driving license (in English), and a prepaid booking. Despite that, when I got there they refused to give me a car (small automatic) because my license does not detail any "restrictions". This is the same driving license I've always used everywhere else. And when I asked for a refund, he said he cannot guarantee anything and advised me to e-mail customer.services@easirent, which I did 9 days ago and no reply. I was not the only unhappy customer in the office that day, everyone seemed to have a problem. They cost me a lot of time, effort, and money. A total inconvenience. AVOID AT ANY COST”

Helpful Report

Posted 9 years ago

“Worst service provider ever”

Helpful Report

Posted 9 years ago

“Worst service provider”

Helpful Report

Posted 9 years ago

Easirent is rated 1.3 based on 1,162 reviews