Ebay Reviews

Name: Ebay
Rating: 3.06

3.1 Rating 4,165 Reviews

52 %

of reviewers recommend Ebay

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3.1

Based on 4,165 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email, Telephone

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154

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sellers in China, ship items to a relative in U.S. first and then the relative will ship the item to the buyer to make it look like the product is from U.S. seller. It took me almost 2 weeks to receive the item. When the item arrived missing a piece, eBay decided to protect the seller in China and kept telling me to wait, while the seller has my money. Is eBay as safe place to buy, NO, HECK NO, but if you are a seller from overseas, then yes, you can do whatever you want to do and to whomever you want to do it to... eBay will not step in to protect you! I will not be buying from eBay anymore since it is not a safe place for buyers. You can never tell if you are buying from U.S. or China... Chinese sellers always find a way around the eBay policies and eBay is so pathetic that they can't keep up. Or they are aware and choose to turn a blind eye to it, and if that's the case, then this is not a trustworthy company. Don't buy from eBay, Amazon is by far the best!!!!”

Helpful Report

Posted 5 years ago

“Ebay has a reputation for being hard to get in touch with. You cannot find a number, so you follow all the prompts given under the help icon.. then they say read all the articles and then we will have a recording call you and repeat all the same article information BEFORE finally hanging up on you if the automated service is unable to solve the problem. As a seller on ebay I am incredibly frustrated that after 4 months of selling and 100% positive reviews they have held my funds from the sale that the buyer recieved a month ago!!! Just in case! 21 days I have not had my money nor the idem I sold and ebay continues to send me emails stating, "relax, the buyer has been debted and the money is in your account".... well that means absolutely nothing in this pandemic. I sold and item. Item was recieved promptly, with no issues and I have yet to be compensated on my sale!?!?!?! How is this company still popular? I do not recommend being a seller on ebay.”

Helpful Report

Posted 5 years ago

“teerrible company do not trust ebay”

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Posted 5 years ago

“Useless Buggers, you will be ripped off on ebay as a seller and a buyer”

Helpful Report

Posted 5 years ago

“Terrible customer service, never use ebay and never trust them , policies suit themselves, they allow scammers on there site who will take your money and they will never give it back, Cannot stress enough, go to the shops instead, support you local bussinesses and get what you pay for”

Helpful Report

Posted 5 years ago

“Ebay is PATHETIC.Hidden fees, fraudulent activity with accounts, predatory practices and loathesome customer support that serves ONLY in their own interests. Yes indeed a class action against these crooks is warranted .I will never deal with this maggot infested company again. ZERO stars”

Helpful Report

Posted 5 years ago

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Posted 5 years ago

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Posted 5 years ago

“After returning an item have not received my refund. Can not communicate with ebay. The seller is not responding and ebay either.”

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Posted 5 years ago

“This is a wicked company in my opinion because of the way it treats buyers. Ebay never answer the phone. They are allowing me to be robbed for the second time. Time to close my account with these criminals I think. Scam after scam after scam and Ebay management do nothing about it. They don't even answer the phone. I have lost £108 plus other losses before this and there is nothing I can do because scammer sellers are smarter than Ebay management and know how to rob buyers. Latest scam I have discovered is that the return labels either do not print off on the computer and if you manage to download the label then when you get to the post office the postage on the label is not adequate as the utem being returned is overweight, so you have to pay the postage and get your own tracking reference which as it is different from the reference on the label is not recorded by Ebay. There is no way of telling Ebay what has happened so Ebay close your return thinking that you have not returned the item. You lose the cost of the item, the item and your postage.”

Helpful Report

Posted 5 years ago

“Just another liberal American bigotry company that protects the fraudsters. Not complying with the distance selling act that says, yes you can try the product, but you have to return it in the same state. Even with evidence, they have an automatic system that will approve the buyer, just because he sent it back, gives the buyer all rights for a full refund. There are ways to protect you, but not automatically, you have to opt in for seller protection and that costs money.”

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Posted 5 years ago

“I made several attempts to contact a human-being since Ebay's automated system was of no use in resolving my issue. I had purchased several idems that never arrived and/or was defective, but they were not listed on my purchase history list. Despite my repeated requests to speak with a human-being for help, I was never contacted by anyone. But was only emailed useless automated messages. Nor was anything done to resolve those missing and defective idems. Therefore, I'm done making purchases with Ebay altogether... I also plan to contact another source regarding thievery and fraud. Or, why wouldn't they provide a live-person when their automated system fails???”

Helpful Report

Posted 5 years ago

“Buy on ebay, you are safe people said. I buy NEW item on ebay from a shop! not a reseller and it does not work as it is suppose. Ebay and the shop refuse to help me cos it has been more than 30 days, since when does the consumer rights act have only 30 days? Ebay are the worse and evil people i have met.”

Helpful Report

Posted 5 years ago

“I did not get what I purchased and they are asking me to wait for 10 days before I get a refund or before I start the process of dispute. What kind of a customer service is this? By the way, No one is responding to a live phone call.”

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Posted 5 years ago

“Ebay support doesn't support Sellers.”

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Posted 5 years ago

“I subscribed a business account to sell 350 items or more in a month. Guess what? My selling limit was only 10 items per month!!!!!!!! Chat with customer care guy, he couldn't fix anything...... My question is........ If you limit items for selling for new sellers, then why do you sell subscriptions of 350 items per month?????????? Is this a joke????? Be careful new sellers, they charged me $77 for nothing. Unbelievable. DON'T SELL ON THIS PLATFORM. ZERO OUT OF TEN.”

Helpful Report

Posted 5 years ago

“I can't get a seller to confirm a correction to a shipping address and can't get ebay to cooperate in the cancellation or resolution. All I need is the shipping address to be corrected, but seller isn't communicating. I have a very hard time every time I have ever used ebay for selling or buying. Never again!”

Helpful Report

Posted 5 years ago

“Our brick and mortar fitness equipment retail store has been open for two years now, and started selling on eBay to find a wider range of customers. For reasons eBay will not provide, our business was targeted by their "Trust & Safety" department, to drag us through a mind-numbing bureaucratic process of proving our legitimacy. Even with multiple successful sales and only positive reviews, eBay was convinced we were offering items that did not exist, and so demanded documentation proving ownership of our inventory. To begin this process, they halted all of our account activity, taking down currently listed items and deleting the history of every sale we'd made on the account. This made it difficult to furnish them with the requested documentation because we had no way of knowing what items we had sold on their platform without the account history. I asked them about this difficulty in every single one of the 20+ messages I sent them throughout this process, but they never answered that question. They never even acknowledged it. When I tried to send them random invoices from our vendors on what items I could only guess we sold through eBay, they only replied over and over and over again with requests for that exact same information (all of the requests looked like generic copy/paste scripts giving the impression no one was even reading my replies or reviewing my uploads). I uploaded the same documents 5 times before I finally explained to them I cannot justify spending any more time on the matter, and will seek a more efficient solution myself. Through researching how other sellers deal with the inane harassment of eBay's support staff, I found that thousands of users are abusing the system in hundreds of different ways, and not just to stay off eBay's radar in order to sell legitimately. There are many methods and tactics being used to create an unfair bidding/buying environment, avoid eBay and PayPal selling fees, redirect eBay traffic offsite etc, and those users are happily earning profits right under the noses of these "meticulous" watchdogs. So, while our business is taking care to follow eBay's terms of service, submit to their bureaucratic demands, and do business with eBay in a mutually beneficial partnership, other sellers enjoy a headache free and financially unfettered selling environment because the eBay support staff is so busy copy/pasting scripted requests that aim to crush a person's last nerve. There are many online selling channels to go through, and my advice is not to utilize eBay unless you are ready to be unscrupulous in your dealings.”

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Posted 5 years ago

“I purchased an item from a "trusted" ebay seller. Had gaurantee of receiving date. Item arrived late by days. Ebay did NOTHING. They said gaurantee did not mean anything. Used ebay for 15 yrs. They don't care about purchaser just sellers. Don't stand by their word. Amazon prime is best.”

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Posted 5 years ago

“PEOPLE THIS IS THE WORST PLATFORM, AS THEY SUSPEND YOUR ACCOUNT IN 4 DAYS AFTER OPENING AND PROVIDE NO REASON FOR. THEY ARE ASKING FOR LOT OF SENSITIVE INFORMATION LIKE YOUR PASSPORT AND BANK ACCOUNT STATEMENT AND AFTER THAT JUST SAYING - "we will not able to provide to the specific reason why suspend your account indefinitely" YOU WILL HAVE NO SUCH PROBLEMS WITH ANY OTHER PLATFORM FOR SURE!!”

Helpful Report

Posted 5 years ago

Ebay is rated 3.1 based on 4,165 reviews