Name: Ebay
Rating: 3.07

“Ebay has draconian way of doing business they let whom they feel to sell a certain item and block out the others-i have seen sellers with the same item get blocked by ebay they have their chosen- You cannot appeal once they "deem" whatever item according to their outdated guidelines-which you may get restricted for 7 to 30 days even though others are rampant selling the same or worse items-They have no loyalty whatsoever i saw my friend a "top" seller on ebay we're talking over 6 figures get penalized for a pokemon card!!!! They make the dictators of the world look like boy scouts-customer service is useless to call to try to get your account re-instated me i have been on e bay over 17 years over 1400 transactions-100% feedback----same happens to me even when they are wrong you still have to be penalized because even though they admit they are wrong they do not take the penalized time off so you are serving time without committing a crime go figure-ebay is a good platform but lacks seller protection as unscrupulous buyers abound and vice versa- BUT WHEN AMAZON LAUNCHES THEIR VERSION ON LINE AUCTIONS I CAN TELL YOU THIS I WILL BE ONE OF THE FIRST ONE'S TO LEAVE and all the sellers that will follow then maybe when their stocks start dropping like it did a couple of weeks ago to $52 a share you will see them running to try to circle the wagons sort to say. Because the shares will drop faster then a bad habit----all of the top in ebay are out of touch with the real sellers and buyers----PLUS Suspending people in these times when the world is upside down and people are unemployed and need money shows the callousness of the people who run it and the lack of being a "peoples company"......THEY ARE DICTATORS AND USE A DRACONIAN WAY----But like all things you're time will come to pass i can promise you that......Personally i was restricted for a 70 year old hat which most likely is a "jealous" seller which happens but ebay allows that they do not question the whistleblower so to say or verify they are accurate---one day it will happen...”

Helpful Report

Posted 5 years ago

“I bought an item and its manual. Seller forgot to ship it until I complained, even though it was marked shipped. Arrived 10 days late without the manuals. Seller refuses to send. EBay removed his negative feedback so he can continue to con other buyers. Their feedback system seems meaningless now. I quit buying and selling on Ebay, as it isn't safe.”

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Posted 5 years ago

“I purchased a pre owned watch from ewatches through ebay. It was $6,050 and came with box, paperwork, card, ect. I found out it is a fake and ebay is not doing anything about the fraud to help me since its past the "time" for return. Seems extremely unfair to me, especially since the company had 800 100% reviews and now not getting back to me.”

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Posted 5 years ago

“Ebay shows sellers with US addresses but they are shipped from China. Waited for a faucet for almost two months. Seller refused to send me label to send faucet back since I didn't needed anymore. Ebay SUCKS! Did not help at all and closed the case. It is the 3rd time I get something from China when they show item in US. I do not want anything from China. I am done with Ebay. Sellers are liars to sell in the US.”

Helpful Report

Posted 5 years ago

“- I ordered a faucet that was supposed to come from the US, not China. It took almost two months. I requested a return label, they told me they couldn't send it to me. I had to mail it to an address in China, when they told me it was in the US. A mess and the seller a liar. Ebay did nothing for me. They closed the case without making the seller send me a label to send the faucet. I will never order from Ebay again! It is the 3rd time I ordered something from the "USA" but comes from China. Ebay SUCKS. I ordered a faucet from Amazon and had it at home in 3 days.”

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Posted 5 years ago

“First time I made order I never received my package and no good customer service.”

Helpful Report

Posted 5 years ago

“Be wary of sellers who actually stock their items on Amazon but sell via Ebay. I had this done recently. I DO NOT do business with Amazon. This practice was supposed to have been outlawed by Ebay. Beware of sellers who claim to use Royal Mail but instead use the likes of Hermes who have to be the very worse of them all. I DO NOT do business with Hermes. Beware of sellers who claim to stock items over here but in fact are stocked in the dreadful china. Note the deliberate use of lower case C. Beware of most sellers who ask rediculously high prices.”

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Posted 5 years ago

“Thief site. The people who run the site are okay with some people stealing from people on the site. It is immoral and disgusting. But very very typical of Americans.”

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Posted 5 years ago

“THERE ARE SCAM SELLERS ON EBAY, i brought an electrical item on ebay and the item arrived in poor condition broken and damaged i have been scammed out of my money and left with a broken item and out of pocket, ebay do not want to resolve they are more on the side of the seller, buyers have little protection, never buy an electrical item off ebay that is not from a retailer.”

Helpful Report

Posted 5 years ago

“There are fraudulent sellers on ebay, No help with a scam seller who sold me shoddy goods, do not buy any electrical goods from this site if they come damaged or unusable ebay don't want to know, they are more on the side of the seller there is very little protection for buyers you end up stuck with a broken item and out of pocket.”

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Posted 5 years ago

“DO NOT USE EBAY TO SELL!!!! I used ebay to sell an item. Long story short the item was "returned" to me without my authorization. (They ended up sending it to the wrong address so I never got the item back) I was charged ebay "seller fees" despite not actually making a sale. When I questioned ebay they told me the case was closed and I was required to pay the seller fees. I spent over an hour conversing with them. Eventually I asked supervisor "emeric" if ethically he thought this was right. After doging the question he outright ended the chat! They will hang up on you and offer no help, they dont protect their buyers in any way. See photos below for proof of chat”

Helpful Report

Posted 5 years ago

“Was taken advantage of by a fraudulent seller and Ebay refused to help. I'm out $500 and they don't care cause they got their 10%.”

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Posted 5 years ago

“It's been 5 days and despite several hours of time invested to reach eBay to resolve issues with our account, we've not been able to speak with a single customer service representative to resolve our issue. We've had orders stuck in Que that reflect customers have initiated payments but payments have not been received. We've lost a few orders now and eBay wants us to refund money we've never received. On top of it all, eBay has sent us an invoice for July and is charging us for orders we can't confirm payment on. Ebay is the worst company I've ever seen. No phone access, only automated, boilerplate email responses. Not even a chat room for christ sake. How the hell do these guys even stay in business. For the record PayPal is just as terrible. Between the two of them all they've done is take our money and cause problems.”

Helpful Report

Posted 5 years ago

“Ebay protects the seller, not the buyer. I had a seller ship the wrong item. Then promised to send the correct item. Never got it... Then I had to jump through hoops just to get my money back as the seller never skips a beat. No bad review, no suspension, nothing. This POS kept on selling and EBAY smiles. NO, customer service DOES NOT care about you. I am stuck with 2 right now. "In stock in the USA" B.S. the tracking shows China. It' doesn't take over 2 months to ship across the lower 48 or 3 weeks with the other order. I ship globally EVERY day. The pandemic HAS NOT affected shipping at all. DO NOT accept this line of B.S. For all the good sellers on EBAY, yes, EBAY has many. You are losing customers because of EBAY and the way they protect the foreign sellers. The way they protect the cheats The way they are trying to protect their market share and profits. It's not a wonder why I shop with the O.E., Craigslist or any other options I have. No Amazon isn't one of them. They're worse!!!”

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Posted 5 years ago

“Ebay has no complain department they just rule as dictator”

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Posted 5 years ago

“There is no money back guarantee anymore. The estimated delivery times are longer now, but the money back guarantee limit is still short. When the estimated delivery is longer than the guarantee time window, you can't report that you didn't receive the item before the estimated time elapse, after that the garantee time is over, so you've lost your money.”

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Posted 5 years ago

“They suspended me indefinitely for no reason after creating an account to buy a product. They have told me that there is ''risky activity'' in my account right after I purchased a product and refused to explain it any further even though I have just created the account. They also refused to give me a refund for my item and I have no clue if they will send it to me or not. I have been in contact with their customer service for two days and they have been blatantly rude even though all my emails were polite, they have no interest in solving my issue even though I have done nothing that breached their guidelines, apparently buying an item from their site is a risky activity, can't say I disagree at this point since I just lost my money for no justifiable reason at all. If you care about your money do not buy anything from this site because they frankly don't care for their customers.”

Helpful Report

Posted 5 years ago

“They suspended me indefinitely for no reason after creating an account to buy a product. They have told me that there is ''risky activity'' in my account right after I purchased a product and refused to explain it any further even though I have just created the account. They also refused to give me a refund for my item and I have no clue if they will send it to me or not. I have been in contact with their customer service for two days and they have been blatantly rude even though all my emails were polite, they have no interest in solving my issue even though I have done nothing that breached their guidelines, apparently buying an item from their site is a risky activity, can't say I disagree at this point since I just lost my money for no justifiable reason at all. If you care about your money do not buy anything from this site because they frankly don't care for their customers.”

Helpful Report

Posted 5 years ago

“After getting outbid on two products I made an offer on another and ebay tells me my account’s restricted and I can no longer bid or make offers, for 12 months apparently. They still haven’t emailed me about it or sent a message on their own platform.”

Helpful Report

Posted 5 years ago

“They allow sellers to post dishonest delivery estimates and do not hold them to dispatch times pursuant with these estimates. Not only is this a fundamentally misleading business practice, but the process for complaining about it is labyrinthine, delayed, and easily manipulated by sellers. Moreover, it hidden in such a way as to make it deliberately difficult to find. This all conspires to form a theme of unethical and indefensible behaviour. In a world of myriad alternatives, buyers would be far better served avoiding Ebay and using one of their much more efficient, transparent, and honest competitors.”

Helpful Report

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Ebay Reviews