Ebay Reviews

Name: Ebay
Rating: 3.07

3.1 Rating 4,128 Reviews

53 %

of reviewers recommend Ebay

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Metrics

3.1

Based on 4,128 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ebay 1 star review on 13th November 2025

Peter Jessie

Ebay 1 star review on 11th September 2025

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155

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our brick and mortar fitness equipment retail store has been open for two years now, and started selling on eBay to find a wider range of customers. For reasons eBay will not provide, our business was targeted by their "Trust & Safety" department, to drag us through a mind-numbing bureaucratic process of proving our legitimacy. Even with multiple successful sales and only positive reviews, eBay was convinced we were offering items that did not exist, and so demanded documentation proving ownership of our inventory. To begin this process, they halted all of our account activity, taking down currently listed items and deleting the history of every sale we'd made on the account. This made it difficult to furnish them with the requested documentation because we had no way of knowing what items we had sold on their platform without the account history. I asked them about this difficulty in every single one of the 20+ messages I sent them throughout this process, but they never answered that question. They never even acknowledged it. When I tried to send them random invoices from our vendors on what items I could only guess we sold through eBay, they only replied over and over and over again with requests for that exact same information (all of the requests looked like generic copy/paste scripts giving the impression no one was even reading my replies or reviewing my uploads). I uploaded the same documents 5 times before I finally explained to them I cannot justify spending any more time on the matter, and will seek a more efficient solution myself. Through researching how other sellers deal with the inane harassment of eBay's support staff, I found that thousands of users are abusing the system in hundreds of different ways, and not just to stay off eBay's radar in order to sell legitimately. There are many methods and tactics being used to create an unfair bidding/buying environment, avoid eBay and PayPal selling fees, redirect eBay traffic offsite etc, and those users are happily earning profits right under the noses of these "meticulous" watchdogs. So, while our business is taking care to follow eBay's terms of service, submit to their bureaucratic demands, and do business with eBay in a mutually beneficial partnership, other sellers enjoy a headache free and financially unfettered selling environment because the eBay support staff is so busy copy/pasting scripted requests that aim to crush a person's last nerve. There are many online selling channels to go through, and my advice is not to utilize eBay unless you are ready to be unscrupulous in your dealings.”

Helpful Report

Posted 5 years ago

“I purchased an item from a "trusted" ebay seller. Had gaurantee of receiving date. Item arrived late by days. Ebay did NOTHING. They said gaurantee did not mean anything. Used ebay for 15 yrs. They don't care about purchaser just sellers. Don't stand by their word. Amazon prime is best.”

Helpful Report

Posted 5 years ago

“PEOPLE THIS IS THE WORST PLATFORM, AS THEY SUSPEND YOUR ACCOUNT IN 4 DAYS AFTER OPENING AND PROVIDE NO REASON FOR. THEY ARE ASKING FOR LOT OF SENSITIVE INFORMATION LIKE YOUR PASSPORT AND BANK ACCOUNT STATEMENT AND AFTER THAT JUST SAYING - "we will not able to provide to the specific reason why suspend your account indefinitely" YOU WILL HAVE NO SUCH PROBLEMS WITH ANY OTHER PLATFORM FOR SURE!!”

Helpful Report

Posted 5 years ago

“After years of using Ebay as a seller and buyer I have finally had enough. A few months ago I ordered some items which never arrived yet they sided with the seller who supposed had proof of delivery. Got money back via credit card luckily. Today I find out that as a seller I have to wait until my items are delivered before I might get paid. Enough is enough Ebay and its time to move on to other selling sites with better reviews and policies.”

Helpful Report

Posted 5 years ago

“Buyer wants to return .. no problem until ebay sends a return label with a 12yrs. Old address now out watch money and shipping twice. That being said my new address was where for the last 12yrs. I've been getting items sent to. Horrible service wont refund selling fees either just plain terrible! Service”

Helpful Report

Posted 5 years ago

“Ebay is a scam dont use ebay the seller input duplicates tracking numberand send you nothing it showed delivered you get ripped off”

Helpful Report

Posted 5 years ago

“Horrible, no costumer service, everything is automated now and it was done so wrong, coming from a software engineer I assuming eBay is about to go under very soon.”

Helpful Report

Posted 5 years ago

“not good for buyers now due to their new policies updates, more and more unprofessional and unkind sellers come out. Leave here!”

Helpful Report

Posted 5 years ago

“BEWARE OF EBAY FRAUD, sellers, becareful with ebay, sellers, theres alot of scams and fake acounts stealing buyers money and not sending out the item the buyer bought, what they do is providing a tracking number, and the item is never being shipped, what that does it tricks ebay, the acount thinks the item its on its way and its not, so, its not in transit,.but the seller provided a tracking with no proof of being shipped,. so becareful, theres alot of that happending now,.alot of people not working, now they stealing peoples money on ebay,.......and seems like ebay doesnt care,..so ebay has been the worst, site to buy, alot of fraud going on,........ALERT BECAREFUL ALSO CHECK FEED BACK,.,, YOU WILL SEE ALOT OF SELLERS BAD FEED BACK,.,,,ebay wont even let you give a negative feed back, CHECK THE POSITIVE FEED BACK,, ON THERE YOU WILL SEE NEG, FEEDS,..SO BECAREFUL BUYING AND FROM WHO YOU BUYING FROM,......ALWAYS USE PAY PAL, NOT A DIRECT DEBIT CARD,.YOU WILL LOOSE YOUR MONEY,....”

Helpful Report

Posted 5 years ago

“EBAY USED TO BE GREAT, NOW IT IS GARBAGE. I have made roughly 300 sales on Ebay and I have a perfect 100 seller rating. Recently, I've had my first issue with a scam buyer who claimed a used, but near-mint, puzzle was damaged even though it was shipped in secure packaging. The listing also showed the completed puzzle with zero defects. The type of damage the buyer is claiming is unheard of during shipping. The buyer claims that the upper layer containing the picture has naturally peeled apart from the cardboard layer underneath, but has done so in a manner where it's a perfectly clean cut with no other signs of distress. Puzzle pieces can certainly become frayed, bent, dented, chipped, and torn apart, but certainly not cleaved in half into separate clean cut layers the way the buyer is claiming. Even the puzzle company's customer service said this does not naturally happen. It's a flat out obvious lie from the buyer. What's worse is Ebay spent literally only 5 minutes reviewing the case before deciding in the buyers favor. I received two emails only 5 minutes apart about the dispute being up for review and then the decision. Mind you, I have a 100% seller rating and this is how Ebay has done me and now there is zero customer support to assist in appealing any decisions. IT'S TIME TO START SELLING (AND BUYING) ON OTHER WEBSITES LIKE BONANZA, eBID, eCRATER, AND AMAZON MARKET PLACE.”

Helpful Report

Posted 5 years ago

“I been a eBay member for a long time, eBay customer service does not care. I had a buyer who left me negative feedback for no reason. Asked eBay to step in to remove the negative feedback, they didn't do it. it wasn't my fault, I did nothing wrong. eBay does not care about anything.”

Helpful Report

Posted 5 years ago

“Ebay steals money from customers!!!! I've made an order, payed with credit card not paypal. Didn't receive the products or a refund!!!!”

Helpful Report

Posted 5 years ago

“it's just a scam platform, honest and decent sellers have nothing to do here. some thieves and scammers. the buyer will return the trash to you and you will never prove that you sent the product of a different quality, and no one will warn you that it was necessary to shoot a video of packaging and sending. I am 3 years old with a 100% positive rating, over 70 sales. and they return the trash to me, not a sold coffee maker worth $ 350. just a bunch of scammers, the seller is absolutely unprotected.”

Helpful Report

Posted 5 years ago

“Ebay unreasonably suspended my account even though I had 100% positive feedback from customers. They wanted me to provide tracking numbers and positive feedback from customers. I spent 3 days working to provide them with these materials. In the end, my account was definitely restricted for sale. Here are the reasons not to sell on eBay: 1) They can cancel your sales account at any time for no reason, even if you did nothing wrong and you still have 100% positive feedback from customers. 2) You must pay the fees even if you return the money to the buyer. 3) They let buyers open the case, even if the delivery time has not yet expired. You must return the money to the buyer, for example, 3 days after purchase, even if the delivery date is 21 days. Good news for buyers !!! If you want to get things for free, shop on eBay, because eBay always takes money from sellers and returns it to you !!! 4) eBay cheats on the seller. They wrote to me that if I send positive feedback, tracking numbers and paid the fees, sou they will renew my sales rights. Of course, this did not happen. 5) Customer service is appalling. It will cut off communication with you even though your issue is not resolved. 6) You will lose money. You buy goods, you list products. You count on selling on eBay. In the end, you end up without goods, becouse you refund money customers across eBay and eBay totally ruins your business. 7) Waste of time and constant technical problems that it will take your nerves away. EBay made from me an idiot when they forced me to get them materials to renew my account. All the time, eBay was cheating on me, just to pay them fees, and then they wrote me that it was definitively revoking my sales privileges. I don't understand how some customers can complain here. Ebay will always refund money to you at the expense of sellers. I'm definitely done with eBay. They are cheaters!!!”

Helpful Report

Posted 5 years ago

“I have had open issues regarding item that was incorrectly refunded to seller..USPS delivery delay but was eventually delivered. I never received my payment back or the eBay service fee taken. eBay gave runaround. I am out item and money. Customer refuses to respond to emails and eBay did nothing to assist. Now after several emails to both eBay and customer time has lapsed and nothing can be done. eBay is a bunch of thieves. No one even tried to assist. One person should handle the issue. Each time the issue was emailed it was a new person with different response and you couldn’t respond. I will never do business with them again. Horrible customer service. Beware of seller SK1441.”

Helpful Report

Posted 5 years ago

“ebay allowed this company to sell me two faucets and never delivered them to my address here in Delaware. Instead they delivered them to the address below. That is the information provided by the company and FedEx. I am in Delaware. I asked for a replacement or a refund. I was told the case is closed because the company provided me with proof of delivery. Proof that it delivered 3000 miles away in another state. So much for ebay's money back guarantee. It is a crock of baloney. Will never buy from ebay again, and I bought a lot. Delivered on Tuesday, Jul 28, 2020 - Hide shipping details ✓ Shipping info received✓ In transit✓ Delivered Last scanned date Tuesday, Jul 28, 2020 Package location Goodyear , AZ Shipping status Delivered Shipping carrier FedEx Tracking number 394993627100 Delivery message Delivered”

Helpful Report

Posted 5 years ago

“I didn't get a refund on a faucet I bought from a seller that was supposed to be in the US. It took a month and a half to get it....it came from China. The address in the package was a PO in California and the description showed when I bought the item, in the US. I had already bought another faucet that I got in 3 days since this one did not came so I requested a return. The seller did not want to send me a label to return the item because they are in China. Seller xyh_fashion should be banned from selling online for lying to people. Ebay did not do anything and closed my case without returning my money back. Ebay sucks! I will never buy from ebay again. Beware of the sellers from China that are putting in the descriptions that are in the US. Is not the first time I bought something, clicked only US and then came from China.”

Helpful Report

Posted 5 years ago

“I sold a zero turn lawnmower to a buyer on eBay. The buyer messaged me later to say he wanted a refund. I contacted eBay by chat, BECAUSE you literally cannot talk to eBay on the phone...ridiculous. The representative assured me it was my prerogative to cancel the order or not to cancel the order...very fair and reasonable assessment and it is their policy, as well. Long story short, because this transaction was over 3 weeks in duration, I even had to speak to another representative, because the buyer was so unscrupulous and refused to pickup the purchase, because he said wanted to delay me getting paid as long as he could! The case was “escalated “ and eBay ruled in this buyers favor!! Their reasoning was that “I did not deliver the lawnmower to the buyer”....it was clearly listed in the listing as LOCAL PICKUP ONLY!!! They refunded this guy completely...Needless to say I am NEVER using eBay again! This was not the first bad experience I had had with eBay, but this was the worst! DO NOT WASTE YOUR TIME AND ENERGY WITH EBAY; Amazon is much more reputable...eBay is an absolute mess!”

Helpful Report

Posted 5 years ago

“EN FRANCAIS CAR JE SUIS FRANCAIS J ai acheter un telephone portable qui etait presenter sur ebay new dans le titre et dans etat: titre: NEW Nokia Lumia 925 16GB Mobile Phone État : Neuf: Objet neuf et intact, n'ayant jamais servi, non ouvert, vendu dans son emballage d'origine Jai recu le telephone il etait pas neuf il etait meme tres utiliser a l usure visible sur l arriere du telephone le vendeur sans scrupule ma proposer une petite ristourne en evoquant le faite qu'il etait d occasion mais pas cher, j ai laisser un avis sur le produit en disant la verite ebay ma tout de suite suspendu le compte. et n a porter aucune attention sur cette fraude. j'ai toutes les preuves y compris le telephone je veux envoyer ebay devant la justice pour complicite de fraude car ebay protege ses vendeurs au detriment des acheteurs Ebay est devenu le vivier des arnarques escroquerie je me tiens a la disposition de trustpilot pour apporter toutes les preuves de ce que je dis le vendeur a tenter de vendre sur ebay des telephones pas neuf avec l appelation NEW ( NEUF N AYANT JAMAIS SERVIE ETC) et j ai recu un produit completement USE c est donc une escroquerie. et ebay a rien trouver mieeux de me fermer mon claper que de me bloquer sur ebay simplement mon combat ne fait que commencer pour dire au monde entier que ebay on rien a faire des acheteurs leurs buts conservers des vendeurs meme peu scrupuleux. Je me tiens a la disposition de reviews.io ou autre personne pour montrer que c est vrai EBAY c est les arnaque en toute complicite avec EBAY je cherche a publier dans la press en france cette arnaque dont EBAY ET COMPLICE et COUPABLE je vous donne un seul conseil n acheter rien sur ebay ENGLISH: I bought a cell phone which was presented on ebay new in the title and in condition: title: NEW Nokia Lumia 925 16GB Mobile Phone State: New: New and intact object, never used, unopened, sold in its original packaging I received the phone it was not new it was even very used with visible wear on the back of the phone the unscrupulous seller offered me a small discount by evoking the fact that it was used but not expensive, I left an opinion on the product by telling the ebay truth my immediately suspended the account. and pay no attention to this fraud. I have all the evidence including the phone I want to send ebay to justice for complicit in fraud because ebay protects its sellers to the detriment of buyers Ebay has become the breeding ground for scam arnarques I am at the disposal of trustpilot to provide all the evidence of what I say the seller to try to sell not new telephones on ebay with the name NEW (NEW N HAVING NEVER SERVED ETC) and I received a completely USED product it is therefore a scam. and ebay has found nothing better to close my clapper than to block me on ebay simply my fight has only just begun to tell the whole world that ebay has nothing to do with buyers their goals and even unscrupulous sellers. I am at the disposal of reviews.io or other person to show that it is true EBAY c is the scams in all complicity with EBAY. I am trying to publish in the press in France this scam including EBAY complicity of fraud I give you only one advice not to buy anything on ebay”

Helpful Report

Posted 5 years ago

“THE WORST SITE ON THE INTERNET PLANET! I have NEVER had so much trouble trying to ELIMINATE notifications with their MISDIRECTED links where you follow what they say and then it DOESN'T EXIST or DOESN'T WORK!....I'm moving to exclusively shopping on ETSY (and when I start selling, THEY are getting my business as well....I am DONE with EBAY and their NON EXISTENT customer service....community blogs DO NOTHING to solve problems, and users end up JUMPING THRU USELESS HOOPS that go nowhere!. DISASTER OF A SITE!”

Helpful Report

Posted 5 years ago

Ebay is rated 3.1 based on 4,128 reviews