Ebay Reviews

Name: Ebay
Rating: 3.07

3.1 Rating 4,140 Reviews

52 %

of reviewers recommend Ebay

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3.1

Based on 4,140 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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154

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could put minus would be better than 1 star. Sadly the platform is being so badly managed cant be used for buying or selling. I had used ebay to purchase and then decided to try to sell my own items in my home and got blocked after a couple weeks for no reason. No sale even happened yet, my husbands a lawyer and we are astounded by their bizarre behavior. They asked for my id and blocked me for no explantion or reason, cancelled my items for sale (even had offers on my items and they cancelled all, I couldnt answer any & blocked me as a buyer even though I had all 5 star reviews on my account) this illegal activity and total violation of my rights. I recommend all sellers switch platforms, I sold my £12k rolex on gumtree for free after they did this, it was faster and free, clearly Ebay sucks and is not adapting and competing with others who dont have selling limits etc. STAY AWAY”

Helpful Report

Posted 5 years ago

“Purchased a dog rope from BlueMedical which was suppose to be delivered June 3 - 30,2020. Didn't arrive, so emailed BlueMedical 4 times with only 1 comment (generic delivery schedule). Complaints to EBay were fruitless (must contact PayPal first, followed by we only guarantee if you notify us 30 days from order date. Will not order from EBay again and have cancelled my PayPal account. WASTE OF TIME AND MONEY”

Helpful Report

Posted 5 years ago

“Unfortunately eBay has shown itself to be an absolutely unreliable company that deceives it customers by going back on legally binding promises, and allowing sellers to harass, intimidate and stalk buyers with death threats and racist comments. Below just find a few of the messages (with red circles around them) one of their sellers has been sending me; all of these are forwarded by eBay to my e-mail address, making it nearly impossible to continue trading (not that I'd want to after this experience). Despite numerous attempts eBay refuses to block or take any action against this user. They say this behaviour is absolutely okay and permitted on their platform. eBay however did promise me to refund all the money for this transaction on October 8th (seller had violated at least 3 clauses of eBay's own selling policy), based on which I made several decisions that cost me money. But today, suddenly, they went back on that promise, because... this organization's left hand has no idea what its right hand is doing. Have a look at these screenshots and draw your own conclusions. Please be very aware of what you're getting yourself into once things on this platform go wrong.”

Helpful Report

Posted 5 years ago

“I used to really like Ebay, but it has changed, fee's are higher the product are poor, it feels like it's defecated to made in china forum, you can never get hold of anyone in customer service to speak to about any issues at all, I think it's the end of the line for me.”

Helpful Report

Posted 5 years ago

“I used to love Ebay and my only complaint is that I can't get a hold of anyone in customer service to speak to about any issues at all!”

Helpful Report

Posted 5 years ago

“I bought a machine that turned out to be a scam! Evidently, they allow people or fake companies to sell products that don't exist. and pays them without verification of delivery reciept. Where is the security or customer confidence? I think EBAY itself is a scam and should be criminally prosecuted! Either way, I will never do business on EBay ever again!!!”

Helpful Report

Posted 5 years ago

“I am a seller. I sold an item “for parts only “. The customer apparently didn’t read that. They complain to eBay and requested a return. I explain to Ebay that I shipped the item exactly as I represented the item. They did not allow me to contact a live person. They just automatically took the money back from my account and refunded it to the buyer. I think they have a terrible customer service. You can never get in touch with a human being to discuss the situation”

Helpful Report

Posted 5 years ago

“Item did not arrive. Wasted time & energy - no way to speak to someone. Chat kept defaulting. AWFUL CUSTOMER SERVICE. Will NEVER buy from EBay again.”

Helpful Report

Posted 5 years ago

“not seller friendly, slow support, lot of buyer scams, and can destroy buisiness in a day”

Helpful Report

Posted 5 years ago

“PLS STEER CLEAR OF THIS SERVICE! MISLEADING, FAKE PROMISES, MISELLING, RUDE, CORRUPT FRAUDULENT COMPANY. USE AMAZON PLS STAY AWAY AS THEY TOOK £99 from my bank account with no hope of getting it back :(”

Helpful Report

Posted 5 years ago

“Purchased an item which I never received - ebay would not open a case for refund as I previously said I was happy with the seller response to wait a few more days. Two weeks later still not received - ebay couldn't case less - seller has their money - Ebay has their portion and the buyer can sod off Neadless to say I'll be cancelling my account and buying from Amazon in the future”

Helpful Report

Posted 5 years ago

“Horrible customer service”

Helpful Report

Posted 5 years ago

“There's absolutely no protection as a seller. A buyer can buy an item, damage it, claim it wasn't working when they got it, with no proof required and you're automatically expected to absolve all costs and issue a refund. Trying to get ebay to step in and resolve the issue is pointless, they'll just keep repeating their policy over and over again without actually listening to the problem. My most recent experience is I sold a fitbit, was tested before I listed it and was working fine, the buyer had it for 28 days, obviously damaged it and took advantage of ebay's return policy and there's nothing I can do about it. So now I'm out of pocket for return postage, the full refund and have a damaged item that's now completely useless and will just be thrown away. Had been a member for 10+ years with a 100% record and it means nothing. I'm now deleting my account and can only issue a warning to other potential sellers.”

Helpful Report

Posted 5 years ago

“A scandalous experience with Ebay US, I opened a dispute for a vinyl record received scratched & paid with Paypal. Ebay Us asked me to return this disc, once the disc was received by the seller ebay Us refused my refund request on the grounds that the purchase was not covered by buying protection on ebay: so why ebay ask me ask me to return it ? and what about the Paypal purchase protection? in addition I would have kept the Lp if I had known and avoided paying return costs of 30 euros! it is a scandal. I appealed to customer service, I got the same answer without any explanation on my remarks above, it's bad and dishonest! it's a scam! beware.”

Helpful Report

Posted 5 years ago

“scammers they sell items they dont own it and with duble price and they just use ur address in amazon or aliexpress and order it for u xd”

Helpful Report

Posted 5 years ago

“I've been on ebay for almost twenty years, but recently due to their constant policy changes, I decided that it was no longer feasible for me to sell on their platform. The sellers and from what I'm reading, buyers as well are fed up with ebay. Now they have introduced (FORCED) their latest Nightmare, called Managed Payments on sellers. They FORCE you to set up a checking account and give them full access to it, with no recourse what so ever, if they decide to empty it. You have to agree to that in their terms and conditions. If you sell an item and the buyer decides to return it, it will be returned to you using priority mail. What if it was shipped UPS to save money and will now be shipped priority mail back to you. Costing much, much, more in shipping. Probably more than the item cost itself. Ebay is nice enough, to not let the seller correspond with the buyer about the return. Ebay sends the label and the usps takes weeks to deliver it back. Sellers can no longer use paypal, but have to use ebays new disaster, called managed payments. This allows ebay to hold your money for a payment of an item sold, but yet, you still have to purchase labels and ship it on time. Buyers are given a license to steal. Let me put it this way, I'm closing two ebay accounts and going to a different venue to sell on. Ebay no longer, cares about anyone but themselves and how much they can steal.”

Helpful Report

Posted 5 years ago

“eBay went against their own policies and refunded an abuser of the money back garuntee. They claimed they couldn’t fix the issue that it was out of their hands. How can a company not fix an issue within itself? Stay away from eBay. I’d reccomend amazon or marketplace.”

Helpful Report

Posted 5 years ago

“Purchased an item which was falsely advertised, returned it as instructed by ebay and they closed my case offering me no protection. Won't be using ebay every again.”

Helpful Report

Posted 5 years ago

“Purchased an item which was falsely advertised, returned it as instructed by ebay and they closed my case offering me no protection. Won't be using ebay every again.”

Helpful Report

Posted 5 years ago

“Warning Do not buy nothing over a $100 Or don't buy anything If you are eager to buy If you are looking to buy expensive items you are likely to loose your money there are so many scammers listining expensive item on ebay just to get your money and nether seller,or eBay or paypal are willing to get your money back you won't be able to contact them neither it is possible that ebay and PayPal employees are the same schemmers Probably they are heading to bankruptcy for what I can tell and are ripping off people. I lost a lot of money. And this is the reason why I, posting and warning people. Please don't fall as the next victim”

Helpful Report

Posted 5 years ago

Ebay is rated 3.1 based on 4,140 reviews