Ebay Reviews

Name: Ebay
Rating: 3.07

3.1 Rating 4,139 Reviews

52 %

of reviewers recommend Ebay

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3.1

Based on 4,139 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 30%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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154

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve had good & bad things with EBay I’ve found now you sell genuine item people expect refund because it doesn’t fit Or not to pay postage on a dress worth £60 they pay £10 for what do they expect wish I had taken it to the charity shop. Get more respect I have brought some lovely things & cheap books off here”

Helpful Report

Posted 6 years ago

“Have uses ebay for like ever great”

Helpful Report

Posted 6 years ago

“I'd had some good experience with Ebay several years ago... but recently I used them to buy a refurbished I-phone (Diamond Wireless-3rd party vendor) after updating my new address info online and by phone support. I ordered phone online and even after confirming my new address w Ebay phone support, it was sent to the old address 100's of miles away. I immediately notified all (Ebay and their 3rd party vendor-Diamond Wireless) that the ship to address was incorrect as soon as soon as I was e-notified it had been mailed (wasn't scheduled to be delivered for 4 days via FedEx). I had asked Ebay and Diamond Wireless to have it returned or re-routed to the correct address and Ebay said "no worries"... file a claim when you get notif it arrived at wrong address. The clueless person at Diamond Wireless said, "Oh just mail it back and we'll refund". Ebay supervisor claimed it was covered by some kind of "built-in" delivery insurance (pure lie). Diamond Wireless is even worse than Ebay... caveat emptor. I did notify Ebay and Diamond Wireless again when FedEx sent me notif of delivery to wrong address and Ebay immediately denied claim. Poor customer support and supervisors who simply lie to cover their rear ends. Ebay and Diamond Wireless are very simply crooks in my opinion. I ended up taking a day off work to drive 400 miles round trip and spending $50 on gas to retrieve the package from the new homeowner and mailed back to Diamond Wireless w return notif. at my expense. DW still tried to hang onto my $$. CAVEAT EMPTOR. If you buy a refurb phone on Ebay beware. I ended up using Back Market, not Ebay, and I got an excellent product with excellent support. I would give Back Market 5 stars. Ebay gets no more business from me.”

Helpful Report

Posted 6 years ago

“Ebay just rubbish greedy company. Good for the buyer, but bad for the seller”

Helpful Report

Posted 6 years ago

“eBay does not use a good shipper. Same item bought on eBay took 15 days. Amazon to 5 days. Amazon ships faster international. eBay uses third party shipping international. Can get a straight answer from eBay on shipping. Call Amazon about shipping they tell when you will get your purchase. You get refunds almost immediately, eBay you get a run around.”"0”

Helpful Report

Posted 6 years ago

“Never sell on Ebay to expensive big rip off”

Helpful Report

Posted 6 years ago

“Selling on Ebay is to expensive never will sell on ebay again”

Helpful Report

Posted 6 years ago

“Don't waste your time to leave deserved negative feedback for sellers. Even the comment is accurate and explains exactly your experience with the purchase and buyer, ebay will remove your feedback if seller ask for that.”

Helpful Report

Posted 6 years ago

“Awful customer service, as sales business support. Stay away from them.”

Helpful Report

Posted 6 years ago

“Should be zero. I've been buying and selling since 2010. You can't leave appropriate feedback for lying thieving buyers. "Customer Service" is next to useless. Can't understand a word they say as unfortunately they have thick pseudo "American" Filipino accents and when you can partially understand, they say the problem will be solved and then it is not, to your detriment. The whole thing is a Kafkaesque Nightmare and very soon all that will be left will be rubbish Chinese goods with UK Postal addresses.”

Helpful Report

Posted 6 years ago

“Always pleased with my purchases and delivery”

Helpful Report

Posted 6 years ago

“EBAY sucks Dont Buy here If you have an issue you will get the runaround and the a e-mail saying your case is closed and package has been delivered when it has not been delivered !”

Helpful Report

Posted 6 years ago

“You wouldn't know till things go wrong. Don't trust ebay who do nothing about their dodgy sellers. I made complaint they done nothing. So no more ebay. Very disappointing. Don't know how ebay lasted and lasting for that long in the market. All the best to who still trust and use t EBay.”

Helpful Report

Posted 6 years ago

“I purchased what I'm sure was a Amazon fire stick & not a rubber cover my 12.93 was basically taken & further dispute done by PayPal!! Ugh agony of explaining over & over on top of people on social media explained the process of them ordering selling & dropping customers order fool me twice! Shame on eBay.”

Helpful Report

Posted 6 years ago

“Lauren is a stinky little betch”

Helpful Report

Posted 6 years ago

“Horrible customer services reps. They will lie and treat the average buyer and seller with disrespect. DO NOT TRUST”

Helpful Report

Posted 6 years ago

“This eBay got to go for real. How do I valued your seller than your customer. Wow Amazon is outsmarting eBay in all area. I’m done with eBay. I have been a valued customer for over 12+ this is my 3rd account with purchases left and right, but now I realized Ebay has no valued respect for their customer. Honestly I’m done this is it. I’m breaking up with eBay my heart goes out to valuable customers like myself.”

Helpful Report

Posted 6 years ago

“A wrong item inner fender was sent by a customer before the return dead lime I contact eBay customer service they open a case then I contacted seller he told me to return the item after I sent it back the seller cancel my return request. I called eBay to report they telling valuable customers that they stand beside seller 100% no wonder why amazon is out smarting them in all area your customer should always come first, but in this case they value seller than their buyer. You just lost another one. Never again”

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Posted 6 years ago

“Why I can’t put negative feedback after a few days from my purchase if it is a qualified buyer”

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Posted 6 years ago

“I purchased a wool rug from fysdistributor1 and it arrived in good time, clean and as described by the seller. I found this seller to be curteous and helpful and I would most certainly purchase a rug from him again.”

Helpful Report

Posted 6 years ago

Ebay is rated 3.1 based on 4,139 reviews