Ebay Reviews

Name: Ebay
Rating: 3.08

3.1 Rating 4,112 Reviews

53 %

of reviewers recommend Ebay

Company Reviews

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Metrics

3.1

Based on 4,112 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ebay 1 star review on 15th September 2025

Genevieve

Ebay 1 star review on 11th September 2025

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155

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“E-bay does not help in recovering losses when an unscrupulous seller is able to sell stolen merchandise on E-bay and then fraudulently has the merchandise returned but will not refund the original payment.”

Helpful Report

Posted 5 years ago

“Every time I sell something on Ebay they put a hold on my funds, and they don't even give interest on the money...even though I have a 100% positive rating! That is a scam practice. Even when I put the tracking number in immediately and it is shipped out. They also charge me to list the item, take money out when the item is sold and Paypal takes their cut also. I don't mind the fees, but I DO have a problem with them holding onto my funds and not giving interest. I think I will lodge a complaint with the Attorney General on this.”

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Posted 5 years ago

“eBay have the cheek of the devil and are corrupt! I sell on eBay a lot and recently when relisting items they are removing my best offer price and halving it! How dare you do this! Who the hell do you think you are to dictate what I should consider as an offer? You have no right whatsoever to do this and I am reporting you to Watchdog with proof! Also when relisting an item a message comes up with two options, 'turn on easy pricing', in other words allow eBay to dictate what you price should be so you make no money, or 'maybe next time'. HOW ABOUT NEVER! Worst, most corrupt selling platform on earth, disgusting despicable vultures picking at the bones of sellers. Ebay is becoming a parasitic worm feeding off the flesh of sellers, never have I come across a worse selling platform in all my internet selling days. They give thieves money back too, no such thing as seller protection, filthy corruption at its most blatant worst! They are nothing short of pick pockets.”

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Posted 5 years ago

“Money lost with eBay item not received”

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Posted 5 years ago

“I never see like ebay customer service stupid...”

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Posted 5 years ago

“Couldn’t give zero stars or else I would!! Unfortunately I have become victim to the eBay GSP scam....buyer purchased small value item, seller sends item, buyer fraudulently says not as described, cost of return postage has to be covered by seller, return postage cost more than the item. Buyer gets refund and gets to keep the item. WIN WIN for the buyer. LOSE LOSE for the seller. Customer services are as much use as a chocolate fire guard!!”

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Posted 5 years ago

“I'm a new seller on eBay and everytime I reach the threshold so my PayPal money is no longer on hold they increase the threshold! When I contact them they never answer the question as to why? Yet eBay and PayPal have no problems taking their share out of it! 1 big scam in my opinion!”

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Posted 5 years ago

“They treat their sellers with no respect. Always a issue. They pulled money for items I did not sell and I seeked resolution. Almost two and half weeks later nothing. Nothing to speed up the large amount stolen from me. They lent no assistant. No care my bills are unpaid and my account negative. They then pushed me off on PayPal like I was no concern anymore. eBay is awful to their sellers and are unprofessional”

Helpful Report

Posted 5 years ago

“Every time I have to deal with Ebay, there is always a problem! First, I purchased a item and returned it because it was not the right product and Ebay refused to refund me! Secondly, I sold a item for the first time yesterday and the money the buyer sent me through PayPal was placed on hold and I was told that it was because it was my first time selling. I was told that my money will be taken off hold when the seller gets the item. Well, I'm not going to just send the product without getting my money first! SCAMMER! These are not the only issues I've had!”

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Posted 5 years ago

“Don't sell stuff on Ebay. There is no seller's protection. Nasty business. They allow bidders walk away from bid to ruin your auction. They allow scammers purchase your item and claim its fault to get money back so you end up paying the postage and getting a broken item. Avoid this company you can, use facebook market place. Its all free as well.”

Helpful Report

Posted 5 years ago

“I just love the best site to buy anything.”

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Posted 5 years ago

“Buying OK but selling they are a very nasty organisation. The one star is for buying.”

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Posted 5 years ago

“OK for buying but they are a law unto themselves when it comes to selling.”

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Posted 5 years ago

“I’ve had good & bad things with EBay I’ve found now you sell genuine item people expect refund because it doesn’t fit Or not to pay postage on a dress worth £60 they pay £10 for what do they expect wish I had taken it to the charity shop. Get more respect I have brought some lovely things & cheap books off here”

Helpful Report

Posted 5 years ago

“Have uses ebay for like ever great”

Helpful Report

Posted 6 years ago

“I'd had some good experience with Ebay several years ago... but recently I used them to buy a refurbished I-phone (Diamond Wireless-3rd party vendor) after updating my new address info online and by phone support. I ordered phone online and even after confirming my new address w Ebay phone support, it was sent to the old address 100's of miles away. I immediately notified all (Ebay and their 3rd party vendor-Diamond Wireless) that the ship to address was incorrect as soon as soon as I was e-notified it had been mailed (wasn't scheduled to be delivered for 4 days via FedEx). I had asked Ebay and Diamond Wireless to have it returned or re-routed to the correct address and Ebay said "no worries"... file a claim when you get notif it arrived at wrong address. The clueless person at Diamond Wireless said, "Oh just mail it back and we'll refund". Ebay supervisor claimed it was covered by some kind of "built-in" delivery insurance (pure lie). Diamond Wireless is even worse than Ebay... caveat emptor. I did notify Ebay and Diamond Wireless again when FedEx sent me notif of delivery to wrong address and Ebay immediately denied claim. Poor customer support and supervisors who simply lie to cover their rear ends. Ebay and Diamond Wireless are very simply crooks in my opinion. I ended up taking a day off work to drive 400 miles round trip and spending $50 on gas to retrieve the package from the new homeowner and mailed back to Diamond Wireless w return notif. at my expense. DW still tried to hang onto my $$. CAVEAT EMPTOR. If you buy a refurb phone on Ebay beware. I ended up using Back Market, not Ebay, and I got an excellent product with excellent support. I would give Back Market 5 stars. Ebay gets no more business from me.”

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Posted 6 years ago

“Ebay just rubbish greedy company. Good for the buyer, but bad for the seller”

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Posted 6 years ago

“eBay does not use a good shipper. Same item bought on eBay took 15 days. Amazon to 5 days. Amazon ships faster international. eBay uses third party shipping international. Can get a straight answer from eBay on shipping. Call Amazon about shipping they tell when you will get your purchase. You get refunds almost immediately, eBay you get a run around.”"0”

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Posted 6 years ago

“Never sell on Ebay to expensive big rip off”

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Posted 6 years ago

“Selling on Ebay is to expensive never will sell on ebay again”

Helpful Report

Posted 6 years ago

Ebay is rated 3.1 based on 4,112 reviews