Ebay Reviews

Name: Ebay
Rating: 3.08

3.1 Rating 4,112 Reviews

53 %

of reviewers recommend Ebay

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3.1

Based on 4,112 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 27%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Ebay 1 star review on 15th September 2025

Genevieve

Ebay 1 star review on 11th September 2025

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just had an awful few weeks trying to use EBAY. I was targeted by scammers 4 times. Almost scammed out of a 4K camera system. Even selling minor goods such as a Gopro is a real hassle. EBAY side with buyers and punish sellers. Be warned the terms and conditions of selling there are very onerous and the market place is rammed with people playing the rules because they know ebay favours buyers and not sellers. If you dont take care you are very likely to loose money and loose items. If you use ebay make sure you are ultra diligent. Before you send any itmes take videos to prove anything works as I did thank god. Take pictures of the package at the post office and what you put in the parcel. Act as though you are certain you are about to be ripped off and then you should cover yourself but be very careful. I will never use ebay or paypal for anything ever again once this fiasco is over with. I have all the evidence too so if ebay want to dispute anything its all on record.”

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Posted 5 years ago

“pain in my ass. no wonder they are in decline status and behind amazon. sold an item qbe i have to wait 2 weeks to get paid for the shipping and item. they take a hunky % off the item, your limited too $1000 of sold items per month. wow. just wow. never will i suggest or go to ebay or purchase anything.”

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Posted 5 years ago

“Hit and miss with sellers. Pays your money and takes a chance”

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Posted 5 years ago

“STOP the "rogue eBay employee" that is abusing his/her power by issuing "contradicting" & "bogus" policy violations that cripple my selling effort Account eBay ID is: exotic-classic-car-racecar-dreamcar-sale-luxury-gifts-for-men I am Greg Severin, a Disabled, 63 year old, Top Rated eBay Seller (for 8 years running) is being "Harassed" via my account being singled out by a rogue eBay employee that is issuing contradicting and bogus policy violation notices to me and then punishing me with crippling and unfounded Account Restrictions..All done by an unidentified eBay employee (with a grudge against me)... Last episode of this behavior was Oct 1 and Oct 21, 2019 documented eBay violation messages. I then, contacted an eBay employee who identified herself as "Ashley" (a good eBay employee) who was trying to help me with this harassment problem of unfounded and unfair account violation notices. "Ashley" requested a review on my behalf (see eBay internal message documentation threads eBay SR #1-232175791160 and eBay SR# 1-232181694086 message threads). "Ashley" was unable to help me or identify this "rogue eBay employee" that is abusing his/her power by issuing "contradicting" & "bogus" policy violations that cripple my selling effort. JUST ONE EXAMPLE: the bogus and harassing violation notice statied: "formula 1" cars cannot be listed in "contemporary die cast car" category...Find Attached to this complaint: A screen shot of eBay “search” for: "formula" cars in the "contemporary die cast car category" which documents a total of: 3,592 "formula" listings (listed for sale in eBay's "contemporary die cast car" category)...SHAME ON EBAY FOR NOT PROTECTING A 63 years old, disabled, TOP RATED SELLER FROM THIS ROGUE EBAY EMPLOYEE WITH A GRUDGE AGAINST ME!!! I request eBay to: Find, Stop and Discipline the unidentified, rogue, employee behind this abuse of power by the "harassment I have experienced" by being singled-out has been issuing "bogus and contradicting" violations and account restrictions and protect me as an eight year top rated eBay seller. Also, a written eBay apology and an assurance from eBay that this harassment will NOT happen again...would also be appropriate... As a disabled, 63 year old...Selling off (liquidating) this model car collection is my only source of income...Please HELP me stop this harassment and find the unidentified eBay employee responsible.”

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Posted 5 years ago

“As a seller, the WOOOOOORST. First, the user interface and experience is like being sucked back to 1999. Then, if you're a seller, the cut that ebay takes is crazy. They say 10.9%, but they actually take a cut from the whole value, including postage. So if you sell a pair of shoes for $10, and there's $15 postage on top, then you're charged 10.9% of $25. Ie $2.70 fee goes to ebay. That turns into a 27% cut to ebay on the money you're ACTUALLY making. So you make a measly $7.30 from a pair of shoes. Hardly worth the effort in my opinion! So. Much. Greed.”

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Posted 5 years ago

“I just want to share my selling experience with ebay. There are a lot of hidden fees involve in selling on ebay. Please be aware before you list any items. ebay will charge the final value fees (10% of the sold value), paypal will also charge fees between 5to 10%. There are also other insertion fees. It's not worth it to use ebay and paypal.”

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Posted 5 years ago

“My first selling experience using this service has been a real eye opener. First time seller meets first time buyer. Seems Ebay has zero responsibility to verify that new customer's account information provided is actually correct. Their name , mailing information, etc. ex. goes completely unchecked. They can make a purchase & then claim they never received it because the postal code is wrong in their account. The buyer has zero responsibility ensuring the proper info has been entered into their account by them. The onus is on the seller to provide tracking info when the item is sent even though that may not be feasible fiscally, though, & even though the mailing address is bogus, you, the seller must prove it was at least set to that wrong address, or a refund is due to the person who has plainly committed fraud. It is, however, not Ebay's responsibility to actually ensure the person's validity when opening an account on their site, which they exact all kinds of charges to use. lol What hypocritical baloney & sheer utter nonsense. Can't believe anybody still sells on this sorry excuse for a system.”

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Posted 5 years ago

“Never received my package and ebay claims to close my case will not be shopping here anymore took my money with no product. Thanks.”

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Posted 5 years ago

“Billions And Trillions, Inc.; Unbelievable. This guy Frank is a nasty human being. I have been patiently waiting...going on 7 weeks now for chrome head light bezels for my classic car. When I place the order on September 4th I was initially told I would for sure have them by the end, to just be patient. I did a follow up call on October 4th in hope to get a tracking number. I was told they were backed up, give him a week, and that I need to be patient. Called back on October 9th to get an idea when I would get them, and this guy went of the wall, didn't let me talk and he decided to give me a refund and hung up on me. He called back and apologized, said he would make good on this, to call him next week. He kept say over and over again on how he has a 5 star rating on ebay...and that there was a reason for that, bla, bla. bla, bla. Call on October 14th, now he's selling me more BS, telling me the chrome tank has been down, they finally have it working. He had one bezel completed and asked me to call him back on Thursday, October 17th which I did... This guy is... wow, off the wall screaming, cursing, told me to go "F" myself...I didn't say a word till he was finished, I reminded him he asked me to call him today and just asked him for a fund. Let's see how long it takes for my money back.”

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Posted 5 years ago

“I am a devoted ebayer. If I have a problem, the make it right Everytime”

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Posted 5 years ago

“The worst experience. Ordered an automotive part 205905341480. Seller stated 3 day delivery in their ad. The money was debited from my account. It's been almost two weeks. I don't have the part and I'll have to fight to get my money back. I am told I'll have to wait 2 -3 hours to hear from a supervisor. Any other company would be out of business tomorrow. If you care about your money don't shop here”

Helpful Report

Posted 5 years ago

“Ebay has to be the worse website I have ever used. I set up an ebay account and it was immediately suspended. I was asked to provide ID and proof of address to lift the suspension. After doing so, ebay stated I am indefinitely suspended. However, I had not traded or committed any offence. The fact that it was stated after ID check makes me feel discriminated against. Ebay will not explain why this has happened and subsequently refuse to engage with me.”

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Posted 5 years ago

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Posted 5 years ago

“I made a purchase on July 7th 2019 it arrives July 9th 2019 it was a Cuisinart electric frying pan the Teflon coating non-stick coating started to bubble underneath I contacted the seller July 26th to return it after getting the return label printed out I took it to the UPS drop-off on August 4th and since then I've contacted the seller five times they will not return my email, candid cow. I contacted eBay today October 9th to get them involved it's been 2 months since I sent the item back they said they can't do anything contact PayPal. So eBay is trying to make customers use their personal credit card and not use PayPal so if you do this you are not covered they only cover the first 30 days then after that if you don't do a return claim within 30 days of the item being received you are SOL that is terrible. I thought eBay had money back guarantee this is false advertisement and blatant fraud. So don't buy anything off eBay unless you can pay for it through eBay!”

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Posted 5 years ago

“Complete scam. Only good if you are a scumbag and want to buy things from sellers, keep the merchandise, and get a full refund with interest (charged back to the seller). I called their customer service (overseas line of course) and was stonewalled by a condescending and completely useless agent who acknowledged the scam and said better luck next time. Never again.”

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Posted 5 years ago

“Disgusting this site i would nt buy nothing of there again they let people rob ýour money and its fine or has they make money”

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Posted 5 years ago

“Bid retracted by buyer after clearly competing with another Ebayer. Ebay contacted. Raised investigation. No outcome. No safeguards. If a buyer bids they should be duty bound to pay. E bay is way too expensive now. My advice. Use Facebook marketplace. E bay sucks a ss”

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Posted 5 years ago

“ebay worst site to sell they dont care about sellers i sell on ebay my sneakers customer used my shoes for week and and after week make complain on ebay resolution center was shoes whit defect and resolution center dont did anything fix that problem they just refund customer money and i receive my shoes back from buyer i have to trow away shoes in trash can they was ruin have rips everywhere and cuts on the side and i called resolution center i told that i send pictures i send to them when i receive shoes back is that simple i told them just check pictures on ebay when i sold shoes how they look and how looks my shoes looks my shoes after i receive my shoes from buyer and you see buyer my shoes ruinde by buyer my shoes was looking like this guy run whit my shoes 500 miles dont stop. whet i told and send that to resolution center guy he just told me we maide or desion and thats all or you have to contact your local police and make complain in local PD so ebay SUCKS you not protected from fraud”

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Posted 5 years ago

“Be ware of the free insertion fees and other free charges. Ebay will mark up fees like final values on the other end. I am paying 20% for final value fees after activating, no insertion fee. If you get tot talk with a person about a problem, he or she barely understands English.”

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Posted 5 years ago

“Please see the letter which was sent to eBay 21.07.19 . I have had no response and almost every day get emails saying i OWE THEM MONEY !AND THEY WILL BE REFERRING IT TO A COLLECTIONS AGENCY IF I DO NOT PAY ! Each time I response with the same letter I am still waiting for a response but nothing ever comes back . I fyou read my letter below it will explain what has happened . The situation has really made me never after about 10 years or more of using them want to use this corrupt callus company again . Dear Sir Madam I would like to raise a complaint and would like it investigated with a reply and resolution no later than seven days from the date of this letter. I recently listed a Xplore caravan on eBay, I did not realise that the free listing fee that I had been messaged with time and time again did not apply to what is classed as motor vehicle. It was not until I received an invoice for £150. 56 that I realized that the listing fees and reserve price set was going to cost this much, I honestly thought I had free listing and only had to pay fees once the Caravan was sold on behalf of my sister and brother in law. I was extremely distressed at this amount been taken out of my account as this had made me overdrawn and honestly has caused me financial hardship. I cancelled the item as I was absolutely petrified more money was going to be taken out of my account , Maybe this amount of money does not seem a lot to you ? however to myself it is , especially when I believed the listing was free. The amount taken is substantial enough to have a negative financial and personal wellbeing impact on me. Then I receive an email to say my account had been suspended for violation!! This totally totally mortified me, and I could not focus at work all day So, I did not sleep all night as I felt so worried, so I called your contact centre at 4am in the morning , Yes 4am this is the impact your actions as a company have had on me I wanted to query what had happened !!! The customer service adviser explained it was down to reservation fees and listing fees and it had automatically kept relisting itself – I had not opted for this and again feel really mislead and poorly informed but she said there was nothing she could do and said there is another £250 outstanding on your account because I have violated eBay rules . I asked her to explain and because a question had been raised and I had given my brother in laws number out, as he was on holiday and I thought it quicker for them to discuss direct what the details were of the caravan. This is where I have been accused of selling out of eBay policy!! And violation of the rules. I have raised the fact that you are reading messages in my account to then make wrong assumptions on the matter with a legal representative as to whether under the new GDPR that possibly you are in breach of privacy rules , this matter is currently being investigated . The caravan is still on my sister’s drive (please feel free to send out one of your investigation team to see for yourselves. I signed up to try and sell with eBay and would not even consider as to be so corrupt to use the site to advertise and then sell independently to someone if they had initially come through eBay. I explained this time and time again, but the adviser continually followed a scripted answer that was just repetitive and unhelpful. I requested to have this escalated, but no one was available, and I was told I had to wait for a call back in the next 24 hours. It was longer than 24 hours causing even more distress as having to wait to speak to a senior member of staff for this long seems incredible for a company of your stature and size , Do you agree ? However, I spoke to a supervisor, who listened to me and then said it was quite clear that I was genuine, and had it not been my intention to breach the eBay policy. I said so would you consider cancelling the fees for me then? She said no and then followed the scripted answer that was by now becoming familiar to me. I asked to speak to someone more senior than her as a supervisor, she said she was the top person !!! and I challenged do you not report to a manager? apparently not? eBay structure must be very different to most corporate companies if this is the case a supervisor usually has a manager to report to ? My question to you as a company is how you can assume that someone has breached a policy by just looking at a message in their eBay account and assume they sold an item outside of eBay and then charge the individual a ridiculous amount of money with any real evidence. Its like hanging a man without having real facts or a reason to do so!! As you can see I’m usually a buyer with eBay and never sell Unfortunately your poor clarity, lack of detail and poor decision making has lead to me being emotionally effected and left me as stated before in financial hardship. I expect you will investigate this matter accordingly and consider the details of this matter fairly. My expectation is you act responsibly taking in to account the emotional distress and financial impact this has on me. I look forward to your reply. Kindest regards”

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Posted 5 years ago

Ebay is rated 3.1 based on 4,112 reviews