Ebay Reviews

Name: Ebay
Rating: 3.11

3.1 Rating 4,029 Reviews

54 %

of reviewers recommend Ebay

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Metrics

3.1

Based on 4,029 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Accurate And Undamaged Orders	Greater than 65%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well, it’s absolutely dishonest and horribly customer service. A fraudulent platform trying to extort money that I never received in the first place. After long years a shaming place that should be shut down for fraud.”

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Posted 1 year ago

“Order a product free shipping from e-bay, payment was taken immediately. The item never got delivered and they started asking for 49$ for shipment charges, when I replied that I want the money back as shipment charge was not part of deal from the start they replied they will charge 39$ for handling, no product received and no refund made so far. Amazon orders are far more better.”

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Posted 1 year ago

“Signed up to ebay today as I wanted to buy a pair of shoes. I have never used ebay before. Proceeded to checkout - account suspended. Emailed customer care. They replied that i was suspended for ever to save the ebay community! Replied- I could'nt care less. I will never use ebay again if this is how they treat customers. The whole thing sounds very dodgy.”

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Posted 1 year ago

“Item described as TWO packages of of file folders. I paid for two and received ONE!! Because I received 1/2 the order, eBay said I received the whole order and closed my complaint leaving the seller with the money and one of the items. If you get your item, it's OK, but if you have a problem, they don't care.”

Ebay 1 star review on 23rd November 2022

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Posted 1 year ago

“I dropped off a package at USPS and got my receipt for my records. The package gets lost after USPS has it in their possession and eBay refunds the buyer. How am I responsible for USPS losing the package? Also, the buyer chose the shipping method without insurance. eBay said I was not responsible and closed the case then 4 hours later I get a notification that eBay reopened the case and sided with the buyer and denied my appeal. I will never sell on eBay again. It's not worth it. eBay will always side with the buyer regardless of the situation. I'm done!!”

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Posted 1 year ago

“Been a seller for 20 years on ebay, every time contacted customer service got a different answer and most answers were deal with the new selling tool after asking my opinion about it we are not changing anything for you. Customer service has always been bad and have to be educated about how shipping works internationally, but lately their customer service is closed minded guess they have enough sellers don't need me.”

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Posted 1 year ago

“eBay is a very bad platform if you are a seller and a very good platform if you are a buyer I will explain to you now because if you are a seller and send an item to the buyer they can lie and open a case saying they received an empty box of trainers so they get to escalate it to eBay and eBay refunds the buyer whilst they get to keep the trainers and money that is a daylight robbery not only did this happen to me but loads of other hard working sellers out there so be careful if you are trying to become a seller its risky just remember this bit "eBay will always be on the buyers side".”

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Posted 1 year ago

“Bad customer service. No help. Out of pocket! Bye eBay...only been 15 years!!! Go to amazon as there customer service is outstanding and prompt x”

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Posted 1 year ago

“beware eBay not paying sellers”

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Posted 1 year ago

“allowed someone to leave bad feed back for an item not sold on ebay ,then tells me because i never noticed in 90 days cannot do anything about it but added was a mistake to allow and why would i notice something that should not have been there .seems ebay is run by cowboys and half wits ,use market place”

Helpful Report

Posted 1 year ago

“I wanted to sell a dress. I accepted an offer. The buyer asked to send more pictures to her email address which I did. She requested me to buy 2 gift cards of £500 as apparently was for a birthday. I bought one of £270 and receive an email from payments team that I have to buy the other one in order to release the full amount. I looked on ebay and it appreared item purchased by .....(buyer name). I was confident that everything was ok as I clearly saw the word purchased (which means bought) on ebay. Plus the email confirmations from payments team to actually find out that everything was a scam. Not only that I lost the other buyers but I lost money as well. I really recomend everyone to stay away from ebay as in my case was a genuine mistake that I was new and I didn’t know that I shouldn’t communicate outside ebay website. They do not check the buyer identity. The do not cover your loss in case of fraud through their website. They also state online item purchased and the item is not even paid. They do not facilitate to buyer -seller experience through chat in order to avoid using personal email or messages. In my experience if I had the option to send the pictures through chat I would not have ended up losing money. Overall I am very dissapointed by this experience speacially now that I read all the other reviews.”

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Posted 1 year ago

“They let scamers to sell on their website no parcel no money no nothing after 3 weeks where seller was 100% reviews customer service is a joke money back impossible save yourself time and money. Avoid in all costs. They gone downhill what a joke”

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Posted 1 year ago

“Ebay is a RIP OFF to all sellers. You let people destroy products and send them back or send the wrong product yet ebay makes you give the buyer money no matterm what. Use facebook or craigslist or offer up. DO NOT USE EBAY RIP OFF site”

Helpful Report

Posted 1 year ago

“Been shopping on Ebay for years and now I will shop else where. Ebay just shut off my ability to use the "make an offer" button or contact the sellers. By doing this they have diminished my ability to get great deals. Its just pure greed. It's the same old story worldwide, you feed them so they can grow big and strong so one day they can stomp on you. Now I have to search elsewhere to find my deals. Its just shopping and they weaponized it. So sad. Don't feel bad for me I'm very resourceful, but stop feeding the beast that's eating you. Happy shopping.”

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Posted 1 year ago

“Terrible!!! What l ordered and what l received... Only God knows! I'm not a happy client and will Never purchase stuff from eBay”

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Posted 1 year ago

“EBay as a company is a scam. Stealing honest people money with their exorbitant unreasonable and useless fees”

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Posted 1 year ago

“I found out I was banned from ebay in 2019. I opened my account in 2001 and used it sometimes. In 2011 I moved overseas and worked for the U.S. Government at their overseas Embassies for 8 years. I retired in 2019 and moved to my home in the U.S. got on my account in 2022 only to find out ebay ban me from using their site. So ebay banned me from the site the year I returned back to the United States. I call and they did not give me a reason just that I was banned, they said I was a security risk. So after a number of years with an account, not using it for 8 years while living overseas, I come home to a banned account with no explanation. The only thing good about ebay is finding older items that people still have. I would give them a zero but cant.”

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Posted 1 year ago

“piad extra for special delivery seller admiited they made mistake in the warehouse and all i wanted was my postage service i paid for which i didnt get by seller,eBay said they cant make them pay you back even though they made a mistake disgusting from eBay when all the proof is there and seller admiited it as well ...why would i not get the reund for postage i paid for and never got ...very sad for as been with them for nearly 15 years and this ubsolute disgusting from ebay”

Helpful Report

Posted 1 year ago

“Suspended my account for "violating policy," but I barely use the site and only buy things occasionally for my kids. After 2 days of calling, emailing, sitting on hold and dealing with terrible customer service, someone finally told me they suspended it because I don't use it enough and the suspension is indefinite. So unless I sign up for a new email account I can never use this marketplace because I don't shop enough. Please see chat below on how useless customer service is, disconnecting after treating me like a criminal and giving me no opportunity to respond. 01:18:55 UTC Customer My account has been suspended. I am unclear as to why, and have not received any instructions to fix it. 01:20:13 UTC Jayottam I sincerely apologies and regret for the inconvenience this has caused you. 01:20:23 UTC Jayottam Your account was suspended because it exhibits a risk to eBay and to its community. We're not comfortable with your selling practices or business model, and we feel they don't help to promote a positive buying and selling environment. 01:20:26 UTC Jayottam This suspension is permanent. You will not be able to participate in any buying or selling activities on eBay. In addition, any other accounts that you own, or that are associated with this account, will also be suspended. 01:20:29 UTC Jayottam While we know this isn't the response you wished to receive, there is no further opportunity for appeal on this decision. 01:20:30 UTC Jayottam Thank you again for using eBay Live Chat. 01:20:43 UTC Chat ended by Jayottam”

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Posted 1 year ago

“eBay do not support Hidden disabilities for a big company like that you would think they would be in the top one I’ve had my account suspended and all I wanna do is speak to somebody but they keep sending me long worded emails I’ve asked for it in audio and all I wanna do is delete my account”

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Posted 1 year ago

Ebay is rated 3.1 based on 4,029 reviews