“Don't waste your time or money on this site! Their customer service is terrible. They are quick to take your money but when getting refunded you will wait forever. You pay for shipping only to find out they take a over a week to ship it, never again will I order from them.”
“I place an order for product their website stated was IN STOCK then place another order for some crochet hair for my daughter. The second order was given a tracking number but not the first. This was odd to me and when I inquired, three of the four items I ordered was OUT OF STOCK. Instead of them saying that, they said nothing. They lead me to believe the items were in stock so I would order and pay for them is how I feel. It was about getting the money in my opinion. When I reached out to the rep on chat because I could not find a customer service number, she told me the items were out of stock. I immediately requested to cancel the order and refund my money. Thank God I paid via Pay Pal because they did refund my full payment immediately while on the chat.
I previously stopped shopping with Ebonyline because the customer service was TERRIBLE but I figured after a couple years it may have gotten better, but needless to say, it didn't. SMH
Signed - Very Disappointed Shopper”
“First, before I ordered I contacted customer service via email and asked about the appearance whether it had a true scalp. They didn't know nothing about nothing. She said she didn't know about the product and couldn't answer me. So I ordered the wig and it didn't have a scalp. It was ugly and cheap and now they want me to pay to send it back.
Second, the other wig looked nothing like the photo the color was not #2 which is dark brown but was black. It was short and way too tight.
Both wigs were garbage!”
“I Purchased a frontal piece for my hair in early December, 5 days later it said that the item had shipped. I looked up the tracking # that they sent me and it says the item has never been sent. When I emailed the company they assured me that my item was on its way and I should have had it before Christmas. The item still has not arrived and we are past Christmas now. I wrote them asking for a refund since I never received my item and they are refusing me one saying that the item is still in route and gave me another tracking number that say that the package still has not been sent. This is the worst experience that I have had with buying hair. Stay away from this company and let the BBB know of their sales practices”
“Just like other women in the comments, my package was marked as delivered but not actually delivered to the correct address and I had sent Ebonyline proof from my RING camera and the picture provided by the FEDEX driver. Which happens to be a picture of the ground... NO PACKAGE.
The first email that I sent, Ebonyline completely ignored me even with the proof I sent attached to the email. My second attempt, I reached out to Ebonyline again, this time via Paypal. My dispute was denied because Ebonyline stated that my package was delivered to the correct address provided by the customer. Therefore, I contacted Ebonyline again stating that I’ve been a customer since highschool… never asked for a refund, had any issues or anything else. I also stated that FEDEX is willing to provide the proof as well so that my issue can be resolved. FEDEX also stated that, Ebonyline would have to contact a certain department for the information and open up an investigation, but in all honestly the proof of delivery itself should be enough because the package wasn’t stolen or lost but delivered to a different address not listed via the delivery driver and the open complaint, I have on him.
Ebonyline responded back stating that they've only seen three orders made from my account. I let them know my address and email I had in high school I no longer use of course. Therefore, you wouldn't see all my orders… which was very unprofessional. Let's start there. Second, the Paypal was denied because it was delivered to the correct address listed. Although, I sent proof it wasn't yet that’s the excuse they gave Paypal. Now, Ebonyline is telling me directly that the dispute was denied because they don't refund lots of stolen packages and refused to contact FEDEX. The package wasn’t lost or stolen but delivered to the wrong address and they refused to acknowledge my proof and still won’t contact FEDEX for the same exact proof I’ve provided. Ebnoyline also stated that if it sent FEDEX ground the lost or stolen policy wouldn’t apply. FEDEX verified it was sent through ground. I can’t believe a company would behave as such… from now on I will only order from Sam’s Beauty going forward.
I am asking for a refund because I had to turn around and buy bundles and a closure from my local beauty supplies store to replace the wig. I haven’t seen my husband in a while since he’s stationed and 65 hours away from me. I was so excited to celebrate our anniversary and get cute for him… Ebonyline almost ruined that moment for me. I'm happy I got to the beauty store in time for another option. Now I just want to be refunded and never use their company again.
I plan to post this review everywhere I can and contact the BBB about this issue. I’ve also heard individuals talking about a class action lawsuit and I am very much interested. This issue seems to be every time someone gets a wig via FEDEX; out of all the times I ordered before and successfully received a package it wasn't through FEDEX but Priority Mail.”
“Beware! Fraudulent company!
They need to be investigated! They don't even deserve 1 star. I spent $59 on 2 wigs. I was later informed by email that one the items was not available and I had 3 days to chose an alternative product and inform them. They did not even have the decency to discuss refund option.
I immediately replied to their email (within hours) stating that I was not interested in alternative options. I wanted exactly what I paid for or nothing at all but my money back. They ignored my email and chaser. I had to jump on the chat on the website to discuss my order with someone. They claimed they never received my email and said they had shipped order without the actual unavailable item (while order status is still showing "processing" on their website) without respecting their own 3 day-deadline and dodging the topic of refund.
In the end, I paid for an unavailable product listed as available on the website and won't get my money back. Besides I have no guarantee I will receive the other item.
Unprofessional, rude, careless, unethical, a disgrace of a "company" (especially that Dae I was in touch with on the chat).
Ladies, please do not waste your time and money on this website. You will be deceived. I hope this helps.”
“I purchased 4 wigs, returned 3 with in their 7 days return policy with tracking and emails to prove that I did but after several stonewalling, I was told that I cannot get my refund because it over 20 days.
They refused to answer telephone calls or return calls. Instead someone with the name Daejonna D sent very rude and dismissive answers now he or she refuses to verify my request or refund my money. This is the worst customer service I have ever encountered from any company.
It is unfair for customers to have a merchant have such blatant disregard for customers money and or patronage.”
“Terrible! Do not order from here! They definitely take you for your money. Returns in new condition(never opened) less that 2 days shipped back upon receiving products not as pictured and charged 20% re-stocking fee, reversed discounts, and shipping on me. This is a rip off!!! Basically took me for $70 and no products to show for. NEVER AGAIN”
“Terrible place to purchase wigs! I bought 3 wigs, and never received them. I contacted them, and they never sent me my money. They are just thieves, please be aware!”
“Scam. They must be going out of business b/c customer service is garbage. Allegedly package was delivered to my address via fed ex so I guess my doorbell camera is glitching. Called fed ex who advised me package was delivered to my city, no specific address noted (what??) just my city. They advised me that Ebonyline could open an investigation. Reached out to these fools ay ebonyline yet again and they refused to open an investigation (what?). Would not even look into the matter which sort of tells me something is up. I have ordered from Ebonyline multiple times over the years spending a good bit of money, they were decent at one time, and this is how they treat customers now? Tell me you want to go out of business but commit a big heist first without telling me you want to go out of business while robbing people of their hard earned cash. Anyway, I intend to take this all the way and have put a stop on my cc payment (which you can do by calling your credit card company after reaching out to Ebonyline first so you have done due diligence-take screen shots of all interactions). After this I will be having this fed ex scam looked into and reporting them to everyone I can for bad business, hell, my husband is a lawyer and maybe a class action is needed (hit me up) but nah, they are probably going under and are penniless. I intend to make them suffer though because I do not appreciate theft.”
“I have yet to hear from this company about my refund. I had to return back fedex at my expense my tracking confirmed they have received wig back 100% condition wig package was not open. I wish I had read the reviews before purchasing from this company. Will not order from them again. I'm still waiting on refund. If you are planning on ordering from them Don't Do it.”
“I placed an order on July 1st never got it. Matter of fact it never was shipped. No explanation no merchandise. I have been calling and sending several emails no answer. Its companies like Ebonyline that needs to be investigated by the Federal trade commission and the BBB. Yes, they are definitely thieves, and they don't care about their customers. Save yourselves from the headache. Buy elsewhere.”
“They are rude and not very helpful. They are scammers and they try not to give you your money back. Horrible horrible site! DO NOT BUY FROM THIS SITE!!!”
“THEY SUCK. UNPROFESSIONAL. They don't tell the status of your order on time. They need to be closed down. That's why other companies are doing better than them. I give them 0 stars.”
“I bought the wrong color wig I contacted customer service by email they do respond back quick but anyway i asked them can they send me a link to my email so that I can print out a shipping label to send the wig back so they told me they wasn't and I can pay for that myself and I will have to buy a whole new wig so I cussed the girl name Daejonna That was emailing me.i will not buy another wig from them.”
“Only giving 1 star because I have to for this pathetic excuse of a company! I never received my package! Fedex delivered my package to God knows where and told me that I need to reach out to the shipper. After having the misfortune to speak to some rude moron named "Dae" I was told that there was nothing that they can do since I didn't pay for an "upgrade" to signature delivery, she didn't even bother to attempt to start an investigation or open a claim as Fed ex suggested would happen! So I guess I am expected to be out of nearly $200 dollars and no products?? DO NOT SHOP HERE!!!”
“I'm very disappointed in the customer service I have received. I placed an order . Fed ex marked the package delivered however I never received it. When I initially reached out I was told I had to wait 7 days before you all could file a claim. I waited the 7 days and reached back out only to be told there's nothing that could be done. Why tell me to wait as if there was a possibile resolution. I have been a loyal customer but don't have money to just be throwing away on a company that doesn't put their customers first. It's not like you guys can't resend it. I will not be returning”
“This company is something else and they have very unfair business practices and I should have checked the reviews before going on this site. I ordered 2 wigs in March 17th 2022, I got the wigs but they were not what I ordered I was looking for lace front wigs but that is not what I got and even if I wanted to keep them the caps were to big (I have a very small head) so I contacted their customer service by Email because I was told the don’t have a contact phone number but they do have one Tel:1-877-777-2420 (8am - 6pm Mon-Fri (CST) United States) in any case I was emailing with Daejonna D to see if I could get a smaller size cap but was told that it comes in one size and has adjustable straps, but that was not the issue the cap itself was to big and even if you adjust the straps the cap would still be too big. I told them that I will be returning wigs and ask for a return label but was told “We do not provide return labels, sorry. Customers pay their own postage on returns”. I ask for the address to return them , they gave me the address and was told that I had 7 days from the delivery date to return them otherwise I would not get a refund, then I was told
* All Returns are subject to restocking fees of 20% of the purchase price.
* ALL returning merchandise must be in its original sellable condition with the original packaging, including all its contents. Otherwise, your return will not qualify for a refund. If you decide not to have your order re-delivered back to you, you will receive a refund.
* I told Daejonna D that I paid to have the item shipped to them so I’m not sure why they were talking about shipping and restocking fees as far as I’m concerned that is a bunch of nonsense and I do not wish to have the item returned to me…This is when she stopped responding to me. STAY AWAY from this company and read the reviews. It will cost you money to buy from them.”
“Do not buy from this company. I did not receive my unit. Fed Ex said theY delivered it but I was home all day and I have a ring door bell. Nothing was delivered. I contacted Ebonyline and they basically said too bad. They do not care about
their customers. I have ordered many items from them in the past but I will never order from them again.”
