“Buyer Beware and shop somewhere else I ordered 5 wigs and never received them I showed them that the package was not delivered to me I advised EL that the proof of delivery proved that it wasn't delivered to my address they advised me to contact FedEx to request trace 4(x)s after speaking with FE sup I was told only the shipper (EL) could request a trace and all EL had to do was request that trace which they wouldn't do I'm a cancer survivor who's hair didn't grow back after chemo and I tell all my fellow survivors and all our supporters to never use EL”
“I spent over $200 on a human hair lace front wig and once the package arrived, I opened the box and there were 1-2 tears all over the lace front!!! I sent pictures to their customer service team and they asked me to send the wig back so they can exchange it. I sent it back and they said because they didn't receive it within 7 days, they will not exchange or refund me my money! I spoke back and forth with their team, via email, for 6 days before they sent me a return label! So of course they didn't receive it within 7 days! PLUS I had to pay for shipping. Horrible company! $200+ out the window. Will never order from that company again.”
“Place sucks! Don’t order from them. I’ve had 2 instances with them that they have given me trouble. Recently, they said they delivered my item but it wasn’t here. Told them it never showed up and they refused to rectify it. Told them I’d turn them in and they didn’t care. No refund. No product. Treated me so badly! Don’t ever order from them!”
“***Buyer Beware*** I would not advise anyone to shop online through Ebonyline. Their shipping is extremely slow, and you may or may not receive your complete purchase. Just know if there are any issues, Ebonyline WILL NOT honor their obligation to fulfill your order. I was missing 2 of the 4 items I ordered and they did nothing to fix the issue.”
“Wish I had read reviews before ordering. Placed my order on 1/16 and today 1/24 there is still no tracking update. Contacted the company and was initially told that the website will be updated the same day. It never was! Contacted them again and was told it was USPS holding it up. It would take 7-14 days to ship, even though when I placed the order it stated it would ship same day. This is not true as USPS has not even received package. Will never use this site again. Mind you when I placed the order it stated it would ship out the same day. I’ll stick to local beauty supply store or Amazon in the future.”
“This is the first and last time I will order from them. They lack proper communication and transparency. I am starting to understand the low ratings, outside of those who do targeted reviews from them. It is truly sad, I really though they would be genuine, but I guess that is a lot to ask now a days.”
“Please don’t waste your money with this company. Their 7-day return policy is disregarded because they fail to respond to customer’s requests for a return or exchange, and when they finally do is to notify you that it’s been over 7 days so you have to keep their product. I was advised to report them to the FTC (Federal Trade Commission) for their unfair practices, and that’s exactly what I’m doing after I’m done with this review.”
“Worse customer service ever contacted them to let them know hair was missing they took forever to respond then told me no hair was missing I provided pictures that showed the proof of the missing hair offered no remedy they Also need to update the website with hair availability but when you order they will tell you the hair has to be ordered causing a delay”
“Fedex misdelivered my package and this website ebonyline refused to help me with a replacement. this is the worst company to order from. there customer service is terrible, they dont answer the phone when you call and when someone finally picked up, and hung right up in my face. this company cannot be trusted (BUYERS BEWARE) do not buy anything from this company, there are better websites that have good prices and great customer service, this company aint it.”
“I was having trouble with their website and I ordered a lace wig, but when I clicked on the order button nothing happened so I assumed that the item wasn’t ordered! , because, once you click the order and it goes through you instantly get a reading which says “THANK YOU YOUR ORDER HAS BEEN PLACED”. But I never got that so I kept on clicking and I clicked it five times! But when I checked my account I realized five different payments came out of my account ! So In all 900.00 Canadian dollars came out of my account! I sent them and email telling them I wanted to
Cancel 4 of the orders and I just wanted one! Guess what they did. They kept 10.00 on each of the 4 orders and never gave me my full refund on each order!
Be aware of this company !!”
“I will never order from this website again. First of all nothing is never in stock
I cancelled the last order because I didnt want to wait for the items to be restocked
they sent half of my refund back to my card. The other half took about 3 weeks
NEVER AGAIN!!!!”
“I been order the hair on there 7/10/23 they send me my delivery number Tuesday July 11 no update about shipping it’s been 2 weeks don’t order there scam everyone they never give our money back”
“Please listen to other reviews concerning this site. I ordered five wigs and could not one exchange for a different color. Before I could finish the chat with Zahid she cut me off. Amazon is better than this site.”
“They didn't deliver my order. I messaged them after 17 days and the service rep was so rude to me. I am still waiting on my order or refund till now. It's been 20 days since.
They are the wort!
Bad customer experience.”
“I agree with the others. Their customer service is awful!! I ordered something that was the wrong length. I chatted with them explaining this and they told me we’ll send you a return label for you to return it. I was waiting for them to start raining again to let me know what the process was for me to receive another item that I ordered. I had to initiate the the question asking will you be sending me the correct item? The reply I received was you will need to return what you received first and get a refund and you’ll have to place a new order. Who has time for that? I needed the item when I needed it, not have to receive it wrong, return it back due to their mistake, get refunded, order another one and receive it.
Additionally, they will send an email stating that something is out of stock when they show that it is in stock online, very deceiving. You’re taking your chances if you order from them.”
“Don't waste your time or money on this site! Their customer service is terrible. They are quick to take your money but when getting refunded you will wait forever. You pay for shipping only to find out they take a over a week to ship it, never again will I order from them.”
“I place an order for product their website stated was IN STOCK then place another order for some crochet hair for my daughter. The second order was given a tracking number but not the first. This was odd to me and when I inquired, three of the four items I ordered was OUT OF STOCK. Instead of them saying that, they said nothing. They lead me to believe the items were in stock so I would order and pay for them is how I feel. It was about getting the money in my opinion. When I reached out to the rep on chat because I could not find a customer service number, she told me the items were out of stock. I immediately requested to cancel the order and refund my money. Thank God I paid via Pay Pal because they did refund my full payment immediately while on the chat.
I previously stopped shopping with Ebonyline because the customer service was TERRIBLE but I figured after a couple years it may have gotten better, but needless to say, it didn't. SMH
Signed - Very Disappointed Shopper”
“First, before I ordered I contacted customer service via email and asked about the appearance whether it had a true scalp. They didn't know nothing about nothing. She said she didn't know about the product and couldn't answer me. So I ordered the wig and it didn't have a scalp. It was ugly and cheap and now they want me to pay to send it back.
Second, the other wig looked nothing like the photo the color was not #2 which is dark brown but was black. It was short and way too tight.
Both wigs were garbage!”
