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Ebuyer.com Reviews

4.7 Rating 53,541 Reviews
96 %
of reviewers recommend Ebuyer.com
Company Reviews Questions Metrics
4.7
Based on 53,541 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.5 out of 5
Read Ebuyer.com Reviews
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Phone:

0371 521 3300

Email:

Scott@ebuyer.com

Location:

Howden, East Yorkshire United Kingdom
DN14 7UW

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James
Verified Buyer
“So much hassle just to purchase an item for delivery. Wanted it delivered under a different name and address to billing but the order confirmation came through with the wrong details, after 20mins trying to register.”
Helpful Report
Posted 11 years ago
Hi James, I am sorry to hear you experienced issues when trying to place on order on the website. I can confirm you are able to select an alternative shipping address to the billing address, so I am not sure what was happening here. My email address is lucy@ebuyer.com should you wish to send me further information so I can look into what happened here. Once again I offer my apologies. Kind Regards, Lucy
Posted 11 years ago
Joel
Verified Buyer
“it was going ever so well , right up until my card payment which was declined . Even though there is several thousand pounds in the account . So it seems they don't want my money . Not sure if this review will win me an iPad but never mind”
Helpful Report
Posted 11 years ago
Hi Joel, I am sorry to hear the payment declined on your order and for any annoyance this caused. There is no reason for Ebuyer to decline a payment as it is not in our interest to do so. If a payment has declined we would always advise to contact the bank as there may be something they are unsure of. I hope you can accept my apologies for any annoyance caused. Kind Regards, Lucy
Posted 11 years ago
Andy
Verified Buyer
“Quick and easy very pleasing”
Helpful Report
Posted 11 years ago
Hi Andy, Thank you very much for leaving Ebuyer a review. I can see that you have only given us 1 star however your comment suggests you were happy with the service you received. Please advise if there is anything we can improve on or if you would be able to change the star rating. Thank you. Kind Regards, Lucy
Posted 11 years ago
Wendy
Verified Buyer
“Ebuyer is quick, responsive post purchase and treats you like a client they want to keep.”
Helpful Report
Posted 11 years ago
Thank you very much for this positive review. However, I can see that you have only given us 1 star. Please advise if there is anything we can improve on or if you would be able to change the star rating. Thank you. Lucy
Posted 11 years ago
Richard
Verified Buyer
“I have had to fight this website, it is possibly less difficult than hacking into GCHQ but not a lot, This is my third and final attempt to buy something from this site, Why so difficult?”
Helpful Report
Posted 11 years ago
Hi Richard, I'm sorry to hear you are having problems placing an order with us. Please can you advise what sort of issues you are having so I can try and help? I can see from the order number you have provided, the order has been successfully placed and we are currently awaiting confirmation of your details. An email has been sent to you directly this morning with more information. I will await your response. Kind Regards, Lucy
Posted 11 years ago
Piotr
Verified Buyer
“I just ordered tablet even if was showing 39 item in stock. Paid for 2 and now got email insufficient stock. After my order was 37 items in stock. Typically, Ebuyer will keep my money for couple of days and I will not receive my items”
Helpful Report
Posted 11 years ago
Leon
Verified Buyer
“A nice simple to use site, order with simplicity”
Helpful Report
Posted 11 years ago
Hi Leon, Thank you very much for leaving Ebuyer a review. I can see that you have only given us 1 star however your comment suggests you were happy with the service you received. Please advise if there is anything we can improve on or if you would be able to change the star rating. Thank you. Kind Regards, Lucy
Posted 11 years ago
Paul
Verified Buyer
“Just had an urgent order reverted back to a quote as the "Verified by Visa" check wasn't completed. It would help if it had asked me. Damned Annoying and inconvenient.”
Helpful Report
Posted 11 years ago
Arran
Verified Buyer
“Ordered many products in the past, no problem, but then placed a big order and one part wasn't delivered, contacted ebuyer and they basically called me a lier. Couldn't get my money back and was £30 down the drain...”
Helpful Report
Posted 11 years ago
MR
Verified Buyer
“Spent £550 on computer upgrades to be delivered tuesday. Ebuyer used Yodel as a courier. I took a days holiday to make sure I was in all day for the delivery and watched the door from 7am. At about lunchtime someone put a card through the door saying they were unable to deliver, but nobody had knocked on the door. I phoned Yodel who said they would get the van man to come back and deliver my (heavy) parcel, which I'm guessing he was too lazy to carry. 5pm came and no respone. Phoned Yodel who said they were never going to do that and i had to get to their depot - by 6pm - to collect it, or wait till the next day (when I'd probably get another card). Managed to get to their depot.. who said no, it was impossible to collect same day and they shouldnt have told me that. So it cost me a days holiday, £10 petrol, and a lot of blood pressure and I still dont have what I paid for, Ebuyer have been good in the past but they ARE responsible for who they do the deliveries with. Might go elsewhere next time I spend £500+ if this is what service I get.”
Helpful Report
Posted 11 years ago
Jeff
Verified Buyer
“I'm a bit angry I had this pop up as on sale £9.99. I went through the whole payment process where it kept saying £9.99. However when I get the email notification I am told that payment has been taken and I have been charged £16.97 with almost £6 shipping that was not mentioned while ordering.”
Helpful Report
Posted 11 years ago
Hi Jeff, Thank you for leaving Ebuyer a review. Having looked at your order, I can confirm the item is currently on special offer at £9.99, down from £19.98. The delivery option you have selected is 2 working days, which is not free I'm afraid. The free delivery option is 5 working days. I can confirm I have amended your order to the free delivery option and issued you with a refund for the postage. The order total is now £9.99. I hope this helps. Kind Regards, Lucy
Posted 11 years ago
MARION
Verified Buyer
“I love some of the products, but even small items have a very large postage to Northern Ireland. A simple memory stick costs almost £7 to post.”
Helpful Report
Posted 11 years ago
Joe
Verified Buyer
“What a disaster. I will definitely not be buying from Ebuyer again. Having placed an order for the princely sum of £4.98 and paid with a verified Paypal account, I find that Ebuyer cancel the order because they want identity confirmation. It seems that verified Paypal accounts and/or credit card purchases made with the bank's verification system are not sufficient. The information requested by Ebuyer is: "A scanned colour copy of the full picture page of your passport OR picture card of your UK drivers licence along with your passport or drivers licence number. and A utility bill that is at least two months old." There are some serious privacy issues here and despite assurances from customer support that the information is destroyed once verified, I for one will not purchase here again. There are plenty of other online retailers at similar if not better prices and I think Ebuyer have a serious PR problem here.”
Helpful Report
Posted 11 years ago
Rosemary
Verified Buyer
“Personally feel discriminated against for living in Northern Ireland by this website, the products are good, they claim they give free postage, until you to entering your address for NI. When the site charges £5.99 to deliver a pendrive at £2.99 to Northern Ireland! I understand if it sent by courier, but royal mail ?????!!!! I mean come on folks- it is not really fair. Otherwise products good, but the postage will put me off from ordering anything again from this site”
Helpful Report
Posted 11 years ago
Max
Verified Buyer
“All I wanted to do was buy a laptop, instead it was like breaking into Fort Knox. What a completely, unnecessary and frustrating experience. If this is a sample of what I will experience every time I buy anything from your site this will be the last time. I have experienced nothing like it at any other site, thank God.”
Helpful Report
Posted 11 years ago
Paul
Verified Buyer
“Website too fiddly to use and find things.”
Helpful Report
Posted 11 years ago
Wingfield
Verified Buyer
“Bought a Sumvision Cyclone 2 tablet from eBuyer. Good specs for the price but it hung every time I tried to open or download an app. Beware the return! ... especially if you work full time and try to schedule a return for later in the day. They simply won't help you do this ... extremely frustrating!!! Very poor customer service eBuyer :(”
Helpful Report
Posted 11 years ago
David
Verified Buyer
“Best price on the HP Laptop I wanted to buy and only retailer offering both Windows 7 and Windows 8 OS - never had a problem with eBuyer!”
Helpful Report
Posted 11 years ago
Hi David, Thank you for taking the time to leave a review for Ebuyer. I have noticed your comments are positive however the score shows you are not satisfied with Ebuyer. Please can you let me know if there any issues you would like to report and I will be happy to look into this for you? Thank you. Kind Regards, Lucy
Posted 11 years ago
Michael
Verified Buyer
“Don't list Google Checkout as a payment option if you don't support it.”
Helpful Report
Posted 11 years ago
Hi Michael, Thank you for bringing this to our attention. The website does still have a Google Checkout logo at the bottom of the page and I will ensure this is removed. Kind Regards, Lucy
Posted 11 years ago
Michael
Verified Buyer
“Great service by Ebuyer, Great quality item and a trust worthy company that will deal with issues. Overall cant recommend enough. We always point people in the direction of eBuyer!”
Helpful Report
Posted 11 years ago
Hi Michael, Thank you for leaving a review for Ebuyer. I can see the comments you have left are very positive however the score you have given us does not reflect this. Please can you advise if there are any issues you would like me to look into for you? Kind Regards, Lucy
Posted 11 years ago
Ebuyer.com is rated 4.7 based on 53,541 reviews
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