Ebuyer.com Reviews

Name: Ebuyer.com
Rating: 4.74

4.7 Rating 53,540 Reviews

96 %

of reviewers recommend Ebuyer.com

Company Reviews

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Metrics

4.7

Based on 53,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0371 521 3300

Email:

Scott@ebuyer.com

Location:

Howden, East Yorkshire United Kingdom
DN14 7UW

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Ebuyer.com 1 star review on 29th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Ebuyer.com 1 star review on 25th May 2025

Mary John

Ebuyer.com 1 star review on 9th May 2025

Supreme Assets Recovery AT G Mail .com

Ebuyer.com 1 star review on 14th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This company uses Yodel, possibly the worst delivery company in the UK. The first delivery was left on the back doorstep, even though we were in at the time and a signature was required. Yesterday's delivery was left on the front doorstep, even though we were out. Thankfully it was not stolen. Yesterday, as those in Devon were aware, was a day of torrential rain and high winds. The package was soaked through, and again no signature was taken, even though one was required. By more luck than judgement, the contents inside were only damp and inside their boxes, turned out to be dry. Ebuyer, please dump Yodel, before I am forced to dump you.”

Helpful Report

Posted 11 years ago

Hi Michael, I am very sorry to hear this, we have a contact with Yodel to which this has to be delivered to the addressee, they are unable to leave without a signature as per our contract. I have passed this over to Yodel with your order number as a complaint to ensure this is taken up with the driver and ensure this does not happen again. I am very sorry for any annoyance that this matter has caused you. Kind Regards Lucy

Posted 11 years ago

“tak”

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Posted 11 years ago

“Delivery charge far to expensive cheaper to shop at Amazon”

Helpful Report

Posted 11 years ago

Hi Keir, I am sorry you feel our delivery charge is expensive, we do have a saver delivery service which is free if the order is over £50. If the order is under £50 this is between £1 - £3. Kind Regards Lucy

Posted 11 years ago

“Order laptop and it kept saying declined card. Phone bank and they had tried 5 times. Banks fraud section said they have not declined card for any reason. Phoned ebuyer and changed card and that declined 7 times. Bank said they hadn't declined. Spoke to management and they just kept saying it wasn't them. Deffinately is ebuyer they do give a service they promise.... Don't use them poor service.”

Helpful Report

Posted 11 years ago

Hi Suzanne, I am sorry to hear that your payment keeps getting declined. I can assure you that Ebuyer do not decline payments, it is not in our interest to decline any payments. Please can you contact me at lucy@ebuyer.com so I can pass this over to our accounts team to see why your order has been declined. Kind Regards Lucy

Posted 11 years ago

“I have had the most miserable experience, ordering desktop computer equipment from Ebuyer. I began the process nine days ago. My first order came back saying my card had been declined. I ordered again. I was then told I'd been selected for random checking of personal details. I submitted the required information. I was then told the required information hadn't been received. I submitted it again. I was eventually told the information was satisfactory and I could submit my order again. I had to re-do the entire order. I submitted it. I was then told my card had been declined. I have now re-submitted it. God knows whether I'm going to end up going round the entire circle all over again. The experience has been frankly awful. I have wasted a week and a half in the process. I have spent hours doing it. And I'm no nearer getting the equipment I've ordered. You MUST do something about your customer service. Chris Smith”

Helpful Report

Posted 11 years ago

Hi Chris, After reading your review I would firstly like to apologise for the annoyance and frustration that has been caused trying to place your order. With regards to the payment been declined this is not something that Ebuyer can advise on, it is not in Ebuyers interest to decline any payments, payment is declined by the bank. If this is declining I would advise to contact the bank directly. I can advise that customer security is paramount to Ebuyer and online fraud is unfortunately very common. To protect our customers and our business against this, we have to ensure that the person placing the order is who they say that they are: therefore all orders are subject to security checks before they are accepted by Ebuyer. If you wish to forward me over your information to lucy@ebuyer.com please do so and I will be able to get this looked at ASAP. Again, I do apologise for any annoyance that has been caused by this process. Kind Regards Lucy

Posted 11 years ago

“I know its picky but Crucial UK get my items to me next day even when i buy saver delivery. Ebuyer NEVER get items to me next day when buying saver. After adding £20 delivery for larger items. Its cheaper from AMAZON.”

Helpful Report

Posted 11 years ago

Hi John, I am sorry you are unhappy with the delivery prices on our site, we do offer next day delivery and pre noon next day delivery, however, there is a charge of £9.99. We do offer a saver delivery option which is between 1 - 5 working days. This option is free if your order is over £50. Kind Regards Lucy

Posted 11 years ago

“wrong on many levels...nuff said”

Helpful Report

Posted 11 years ago

“No way to not give your details on checkout...major fail.”

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Posted 11 years ago

“Nice n quick n easy”

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Posted 11 years ago

Hi Rory, Thank you for leaving Ebuyer a review. I have noticed the comment you have left suggests you have been happy with the serviced you have received, however you have only given us 1 star. Please can you let me know if there is anything I can help with ? If you have been satisfied with the service you have received would you consider updating the star rating? Thank you Kind Regards, Lucy

Posted 11 years ago

“After nearly a decade of service with them, they failed to honor a return because I missed a deadline while on an extended holiday. So much for loyalty. It was cheap too.”

Helpful Report

Posted 11 years ago

Hi Christopher, Please can you advise me which item you wish to return and when this was ordered so I can look into this for you. I can assure you that we do value your custom and will try resolve this matter for you. Kind Regards Lucy

Posted 11 years ago

“usually very reliable.”

Helpful Report

Posted 11 years ago

In your review you have provided Ebuyer with one star, please let me know if there are any issues you have had with this order that I can help you with. I look forward to hearing back from you. Kind Regards Lucy

Posted 11 years ago

“I have spent over 3 hours ordering an item on this website. Admittedly I am 64 and this is the first time I have bought anything from an online supplier. However, I rang up in desperation after 30 minutes, and was told that I could not buy the laptop I wanted over the phone - it had to be via the computer, using the shopping basket icon "at the top right of my screen". I have still to see this phenomenon. After wandering around the website for ages, I eventually did see the word "basket", and was able to load the Asus X551CA (6GB RAM, 1TB HDD) into my basket. I checked my basket, and discovered I had ordered an Asus X551CA (4GB RAM, 500GB HDD). This should have been priced at £279, but instead was priced at £349, the price given for the higher spec computer I wanted. I could find no way of changing my order, so I tried to arrange for an immediate return. Again, wandering around the website eventually brought me to find the info that I hadn't ordered anything after all. The process of ordering second time round was quicker. and I suppose I must have learned the foibles of the website, but I am most unlikely to use this supplier ever again!!!!”

Helpful Report

Posted 11 years ago

Hi Geoff, I am sorry to hear to had issued with using our website, we do appreciate these comments as we are always trying to improve the site. From checking the order I can see the price you have paid was the price that the item was at when added to your basket, if you would like me to assist you in returning the item or need any further help using the website, please do not hesitate to contact me direct at lucy@ebuyer.com. Kind Regards Lucy

Posted 11 years ago

“Probably the last time I will use Ebuyer. Last order took 3 days on next day and was delivered to home address instead of site. This recent order 3rd attempt and clashing with security checks that are delaying order again. All I want to do is deliver to site address!!!!”

Helpful Report

Posted 11 years ago

Hi Paul, I am very sorry for the delay in your order. From checking your order I am unable to see that there was an issue with your address. Please can you contact me at lucy@ebuyer.com so I can look into this further and advise on the delay. I hope to hear back from you, apologies for any annoyance this has caused. Kind Regards Lucy

Posted 11 years ago

“Impossible to order tried twice. Failed security checks because”

Helpful Report

Posted 11 years ago

Hi Paul, I am sorry for any annoyance that has been caused by your order's been cancelled, these have been cancelled for security reasons, as this is an internet purchase we do have high levels of security. Please contact me at lucy@ebuyer.com and I will be able to help you place the order. Kind Regards Lucy

Posted 11 years ago

“Furrion Shredder was advertised to me via email at £29.99 but when I went on site to buy the price was £34.98. I promised my partner I would make the purchase online for her but am now £5 out of pocket. Let's hope the product is worth having when it arrives.”

Helpful Report

Posted 11 years ago

Hi Malcolm, From looking at your order I can see that this offer was only for Friday the 6th and your order was placed on the 10th. However, as a good will gesture I have now refunded you £5 to the original payment method. I hope you feel you can update your review stars to reflect this. Please contact me back if you need any further information. Kind Regards Lucy

Posted 11 years ago

“This evening I ordered a Laptop (HP 250 G1) and paid additional postage for next day delivery. This morning I received an email to say the order was cancelled, without any reason given, and that it will be several days before I receive a refund! Very poor communication and considerable inconvenience... Avoid Avoid Avoid”

Helpful Report

Posted 11 years ago

Hi Nigel, I am sorry to hear you feel the communication from Ebuyer has been poor, and I am sorry to hear this matter has caused you inconvenience. Having viewed the order from the reference number provided, I can see an email was sent to you to confirm what the issue was. I can also see you have since spoken to our Customer Support Team who have advised you on this also. The payment for the laptop was never processed by Ebuyer as the order was cancelled before this was taken, so there is not a transaction for us to refund. If this payment has left your bank, please contact them directly so they can ensure the funds are returned to you. I am very sorry for the inconvenience caused. Kind Regards, Lucy

Posted 11 years ago

“I ordered a computer on either Saturday or Sunday and due to id checks I still have not been able to receive what I've ordered. Not impressed at all”

Helpful Report

Posted 11 years ago

Hi Carl, I would like to offer my apologies for any annoyance this has caused you. I can see from your order number provided that you have received an email from the accounts team today, and that your information is in the process of being processed. Once again I offer you my apologies on behalf of Ebuyer for any annoyance caused. Kind regards, Lucy

Posted 11 years ago

“Looked on a few sites but e-buyer was most competitive. I had to speak with one of their taem who was very helpful and proffessional”

Helpful Report

Posted 11 years ago

Hi Paul, Hi Andy, Thank you very much for leaving Ebuyer a review. I can see that you have only given us 1 star however your comment suggests you were happy with the service you received. Please advise if there is anything we can improve on or if you would be able to change the star rating? Thank you. Kind Regards, Lucy

Posted 11 years ago

“v good”

Helpful Report

Posted 11 years ago

Hi John, Thank you for taking the time to leave a review for Ebuyer. The comment you have left suggests you are happy with the service you have received, however you have only given us 1 star. Please let me know if there are any issues you would like me to look into? Kind Regards, Lucy

Posted 11 years ago

“So much hassle just to purchase an item for delivery. Wanted it delivered under a different name and address to billing but the order confirmation came through with the wrong details, after 20mins trying to register.”

Helpful Report

Posted 11 years ago

Hi James, I am sorry to hear you experienced issues when trying to place on order on the website. I can confirm you are able to select an alternative shipping address to the billing address, so I am not sure what was happening here. My email address is lucy@ebuyer.com should you wish to send me further information so I can look into what happened here. Once again I offer my apologies. Kind Regards, Lucy

Posted 11 years ago

Ebuyer.com is rated 4.7 based on 53,540 reviews