Ebuyer.com Reviews

Name: Ebuyer.com
Rating: 4.74

4.7 Rating 53,538 Reviews

96 %

of reviewers recommend Ebuyer.com

Company Reviews

Questions

Metrics

4.7

Based on 53,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0371 521 3300

Email:

Scott@ebuyer.com

Location:

Howden, East Yorkshire United Kingdom
DN14 7UW

Write Your review

Tell us how Ebuyer.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ebuyer.com 1 star review on 29th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Ebuyer.com 1 star review on 25th May 2025

Mary John

Ebuyer.com 1 star review on 9th May 2025

Supreme Assets Recovery AT G Mail .com

Ebuyer.com 1 star review on 14th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Made the mistake of not checking other sites after clicking the buy button on ebuyer. The same hard drive from amazon inc delivery was £83.00 where as ebuyer was £102.00. This is because when amazon say UK mainland they include Scotland. Now for the ebuyer management, could you please show me on a map where the Scottish highlands is separated from the rest of the UK mainland. And if you cant maybe you can explain how amazon can deliver up here for free and you cant???”

Helpful Report

Posted 11 years ago

Hi Gary, Firstly, I would like to offer my apologies for any inconvenience caused by this matter. We are currently looking into the delivery service that we offer to the Scottish Highlands and your comments in regards to this will certainly be passed across to be reviewed further internally for the future. Unfortunately, our delivery charges are down to the contract we have with our courier and they are not something we can change I'm afraid and at the moment there is a charge for delivery to the Scottish Highlands. If you wish to discuss this matter further, please feel free to contact me directly via email to lucy@ebuyer.com. Once again, I offer my sincerest apologies to you for the annoyance caused. Kind Regards, Lucy

Posted 11 years ago

“The normally easy transaction service offered by eBuyer was severely spoiled by a problem checking out via Paypal. Your system kept saying there was a problem with an unverified address on my paypal account, and hence would not let me have free next day delivery, but wanted extra money for a delivery 2 days later! Had to dump this payment method after trying three times, and finally got the correct delivery and pricing by reverting to a regular Visa payment. Felt very peeved at the end of it all.”

Helpful Report

Posted 11 years ago

Hi Bernard, I am sorry to hear that you experienced problems whilst trying to checkout with PayPal when placing this order. When an order is placed via PayPal they carry out their own set of security checks before passing the details across to us at Ebuyer to process further. Unfortunately we have no control over the checks PayPal run and when orders a converted to a two working day delivery service it is often due to PayPal needing extra time to carry out further checks if they are unhappy with any details. On this occasion it seems that they were unsure of the shipping address you had supplied on the order and due to this they would not allow the order to be processed for a next day delivery. If you would like to discuss this further, please feel free to contact me directly via my email address lucy@ebuyer.com and I would be more than happy to look into the matter for you. Once again, please accept my sincerest apologies. Kind Regards, Lucy

Posted 11 years ago

“I have called 4 times, as the system does not allow me to sign in. For telephone calls you charge 10 minutes. Customer services are straigh forward but not friendly at all !!!”

Helpful Report

Posted 11 years ago

Hi Sara, I apologise for the trouble you were caused by not being able to sign into your account and for the waiting times when you contacted our Customer Support Team. I can see from your account that you have now spoken to my colleague who has reset the password for you to unable you to gain access. If you are still experiencing issues with this matter, please email me directly to lucy@ebuyer.com and I can look into it further for you. Once again, please accept my sincerest apologies. Kind Regards, Lucy

Posted 11 years ago

“Your online search is crap. Unless searches are done through the EXACT channels and methods YOU dictate (but don't specify) normal (Google) style searches are extremely insufficient and do not bring up the desired results. So unless you're somehow trained or clued up on precisely how the ebuyer search system works (which is fine once you know how) then your searches will be ineffective - so that's a big NO NO and needs sorting. i.e. using keywords is crap and doesn't work when it should (it's only your website that's being searched, not the entire internet!) Also it was my 40th yesterday (Woop!) and all that jazz. You guys sent me a free delivery email offer. NO link, no obvious way of claiming it or voucher code etc. I'm expected (as your CS telephone assistant exclaimed) to read all the terms and conditions of my birthday offer and understand how it works first! Obviously way to go, by using the terms & conditions trick (that you full well know no one reads) to limit the offer before it's even been understood. And 2ndly, if it wasn't for me having to phone in (which is already a bad sign) to find out how the hell to use the "so called" offer, I wouldn't have known that I'm NOT allowed to use PayPal (the easiest and probably most chosen method of payment) to purchase, because it (quote) "Overrides the system and adds the delivery charge back on"! NO warning or indication What-So-Ever during the checkout process of this issue with PayPal and the free delivery being overridden!!! TOTALLY unacceptable, to have some internal technical issue ride rough-shot over the customers all important checkout and buying experience. Totally ruined it for me, along with the CS agents "you should have known " attitude and tone of voice (although I appreciate she's probably had to explain it a thousand times) - but that just makes the whole thing worse, not in any way excusable. Sort it OUT! You're big and ugly enough to take care of your customers better than this. Just remember, every single customer has a pair of feet to vote with; and if you get too big for your boots, they'll march with theirs. Cheers, Jem.”

Helpful Report

Posted 11 years ago

Hi Jem, I am sorry to hear that you are not happy with the service you have received from our Customer Support Team on this occasion. We take this seriously and your comments are greatly received. I will certainly be passing them across to be reviewed further internally as a training issue as I do not want you to feel that any of our team have spoken to you in an unsatisfactory manner. I apologise that you have been caused an inconvenience when trying to place your order and that the instructions on how to use the shipping tokens were not made more clear for you. I understand that it may cause frustration when PayPal cannot be used to check out when shipping tokens are being used, but due to their security they do not recognise the token and charge for the delivery in error. I can confirm that on the email sent about the shipping tokens it does advise that they are for use when checking out with a debit/credit card, however your comments in regards to the website not informing you when you are placing the order will certainly be looked into for the future as we are always looking for ways to improve our service. I also apologise that you have not had a good experience when using our website and I have let our IT Department know about this so they can look into making changes for the future. Once again, please accept my sincerest apologies. Kind Regards, Lucy

Posted 11 years ago

“Website purchase a bit rocky. The system added an extra delivery charge when I tried to pay by Paypal. E Buyer customer services helpful and acknowledged the problem but not able to resolve it. I ended up having to pay a different way to avoid the additional delivery charge and the whole process took much longer than it should have. Product (RAM) not arrived yet so can't comment on that.”

Helpful Report

Posted 11 years ago

Hi Giles, I am sorry to hear you haven't had a smooth experience when placing your order with us. Unfortunately due to PayPal security, they do not recognise when free shipping tokens are used so they still try to charge your account. We do advise of this in the email sent about the tokens, however I apologise that this has caused you an inconvenience. In regards to your order, I have checked the status and I can see that the order has been dispatched to courier for delivery on Tuesday 1st April for you. Once again, please accept my sincerest apologies. Kind Regards, Jaz

Posted 11 years ago

“Have not used e buyer for some time, the web site was slow and I had a lot of bother ordering some items.”

Helpful Report

Posted 11 years ago

Hi Gerry, I am sorry that you have been experiencing some technical issues with our website whilst trying to place your order. Any comments in regards to the website are greatly received and if you could provide me with more details of the problems you were having, I can pass this across to our IT team to make sure they are fixed as soon as possible. If you would like to discuss this further, please feel free to email me. My email address is lucy@ebuyer.com. Once again, please accept my apologies for any inconvenience caused. Kind Regards, Lucy

Posted 11 years ago

“Lack of a sales person on the end of a phone is off putting as are the constant pop ups on the page, as a non geek it is only at the insistence of my computer specialist that I have bought from you”

Helpful Report

Posted 11 years ago

Hi John, I am sorry to hear you are unhappy with the lack of product trained staff at our company and I will certainly pass these comments across to be reviewed further internally for the future. Please accept my apologies for any inconvenience caused. Kind Regards, Jaz

Posted 11 years ago

“An large order was placed which included free next day delivery, 2 days and the order had still not arrived. Logged on to my account section and order was being held because one item was out of stock. No notification email informing us of the out of stock item was received so the order was delayed until we decided what to do with it”

Helpful Report

Posted 11 years ago

Hi Richard, Firstly I would like to apologise for the inconvenience caused to you as a result of this matter and for the delay with your order. I am sorry to hear that you were not notified that the out of stock items were to be removed from you order and your comments about this will certainly be passed across to be reviewed further internally. I can see that now the out of stock items have been removed, your order is awaiting dispatch ready for delivery tomorrow for you. Again, I am sorry that this has delayed your order in being delivered. I hope this information helps. Kind Regards, Lucy

Posted 11 years ago

“You offer "free delivery" for this expensive item, but when I added MS Office to the order, you decided to charge for delivery. Must be a recommendation not to shop with you.”

Helpful Report

Posted 11 years ago

Hi Daniel, Firstly I would like to apologise for the problems you have had when placing this order with us. I have checked the order and I can see that it was the next working day delivery service that was selected when the order was placed and I am sorry that you have had trouble with selecting the free 5 working day service. Due to this, as a resolution to the inconvenience caused I have issued a free shipping token with £9.99 to your account. This token will entitle you to place an order on a next working day service free of charge when checking out with a credit/debit card. I hope this helps. Once again, please accept my most sincere apologies. Kind Regards, Lucy

Posted 11 years ago

“unclear delivery info, it defaulted to free delivery, which I chose, then it charged me ?!”

Helpful Report

Posted 11 years ago

Hi, I am sorry to hear that there was confusion caused by our delivery options and that you have been charged for our free service. From your review unfortunately I cannot see any information about your order. Please can you email me your order number and I can look into this further for you. My email address is lucy@ebuyer.com Once again, please accept my apologies. Kind Regards, Lucy

Posted 11 years ago

“website is terrible does not register my information without redoing several times!”

Helpful Report

Posted 11 years ago

Hi, I am sorry to hear that you have had problems when trying to register an account on our website. I would like to try and help you with this matter and also offer you a resolution for the inconvenience caused. Please can you email me with details of the problems you are having and I can look into this further for you. Once again, please accept my sincerest apologies. Kind Regards, Lucy

Posted 11 years ago

“I ordered a new desktop after spending a couple of hours reviewing all of the available systems and working out which one was most suitable for my requirements only to be informed by the system after I submitted the order and it was acknowledged that it was out of stock. Very disappointed so I will have to start the search again.”

Helpful Report

Posted 11 years ago

Hi, Firstly, I would like to apologise for the inconvenience caused by this matter. In most circumstances the number of items we have in stock is automatically updated on our website to reflect what is available for purchase, however on some occasions this is something that has to be done manually. I am sorry that you were not made more aware of the unavailability of the goods you were trying to order from us and that our website did not reflect the stock levels accurately for you on this occasion. I will certainly be passing this matter across to be reviewed further internally as we do not want you to feel like you have been misled by our system. From your review unfortunately I am unable to see any further details about your order. Please can you email me your order number as I would like to look into this further for you and try to offer you a resolution for the inconvenience caused in an attempt to restore you faith back in our company. My email address is: lucy@ebuyer.com. Once again, please accept my sincerest apologies. Kind Regards, Lucy.

Posted 11 years ago

“Once you have started the payment proces, there is no way to go back or see what you have ordered. Not even after the transaction - except for the confirmation email.”

Helpful Report

Posted 11 years ago

“sorry but a lot of time was wasted as when I wnet onto your site to order an item for the School, it rejected our order, and then we had to call up, twice only to be told it could not be processed through your "usual" site and that we had to go through your business site. This has necver happened before with our prvious orders throughh ebuyer. Makes things confusing and we wates time ordering the product which we essentially needed asap.”

Helpful Report

Posted 11 years ago

“ebuyer refuses to take back faulty items even just after a few days of sale stating that buyers must contact teh manafacturers for warrantee claims.”

Helpful Report

Posted 11 years ago

“I sincerely hope that there will be no regret in this selling and buying encounter. I read that if I ordered within 1hr + something minutes, I would have delivery by the next day - which would be 7th February. Last leg through the purchase, which altogether was under 10 minutes, the Ebuyer charged delivery for the next day and I still opted for it only to note that the delivery plan changed to 2 working days and delivery would then be on the 10/2/14. Although there was a little difference in the delivery charge, I decided that I would just wait for the 5 days delivery which is free. Why tell people that they can have delivery the next day if they ordered within certain hours as there is a genuine favour to the timed ordering? And why changing the date of delivery where a paying customer has chosen to pay for next day delivery? I am not impressed, but I really need the Securix cctv set. I hope I get delivery of what I paid for. Hope - 1st time buyer.”

Helpful Report

Posted 11 years ago

“Its been a while since I purchased from ebuyer, things a have slipped a little - for example the search system listed other products on offer before the product I had actually searched for, also I could not double check what was in my basket before placing the order as this information wasn't displayed. I'm surprised at this, as ebuyer have beenexcellent at reassuring the customer during the order and checkout processes. Anton Schnider”

Helpful Report

Posted 11 years ago

“Cancelled G/F's order, No reason as to why , shes not paying 10p a minute to find out why. yours sincerely haddow and G/F apart from that awesome ;)”

Helpful Report

Posted 11 years ago

“This feedback relates to the website. I seem to go around in circles with a real possibility of landing on a "This page cannot be displayed" page. That happens in browsing for product, viewing my basket, updating the same or at the checkout. There is something quite seriously wrong with the Web presentation. Please fix it - I have nothing but good things to say about you otherwise BUT since this is the first interaction many people will have with you it is simply not good enough. I'm using windows 7 and IE 11 all service packed up-to-date in case you are curious.”

Helpful Report

Posted 11 years ago

“Delivery costs are obscene. How can a memory card take a week to deliver and cost £8. Doesn't seem clear or transparent when some deliveries are free and others at this price. A waste of my time searching only to find out delivery is more than the item.”

Helpful Report

Posted 11 years ago

Ebuyer.com is rated 4.7 based on 53,538 reviews