Ebuyer.com Reviews

Name: Ebuyer.com
Rating: 4.74

4.7 Rating 53,538 Reviews

96 %

of reviewers recommend Ebuyer.com

Company Reviews

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Metrics

4.7

Based on 53,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0371 521 3300

Email:

Scott@ebuyer.com

Location:

Howden, East Yorkshire United Kingdom
DN14 7UW

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Ebuyer.com 1 star review on 29th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Ebuyer.com 1 star review on 25th May 2025

Mary John

Ebuyer.com 1 star review on 9th May 2025

Supreme Assets Recovery AT G Mail .com

Ebuyer.com 1 star review on 14th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don't like being forced to sign up as a user - I don't like having to give a phone number, My overall experience was poor I won't use the site again.”

Helpful Report

Posted 11 years ago

Hi, Thank you for taking the time to leave this review. I am sorry for the annoyance and inconvenience that this matter has caused. The reason why we ask for a telephone number is so that we can contact our customers to aid with delivery etc... If there is anything else I can help you with then please email me at lucy@ebuyer.com I look forward to hearing from you. Kind Regards, Lucy

Posted 11 years ago

“My first visit. I was misled to think that postage would be free. It is, but in order to get my order on time, I have had to pay a premium posting rate.”

Helpful Report

Posted 11 years ago

Hi Dennis, I am sorry that you felt you have been mis-led on our delivery service. Please can you email your account details over to me at lucy@ebuyer.com so I can look into this further for you. I look forward to hearing from you. Kind Regards, Lucy

Posted 11 years ago

“The price of the goods are reasonable, but I have never had such an issue with an order being on finance before. Not only could I not amend my order when they told me my goods were out of stock (1 week after I'd ordered when told they were in stock mind), I couldn't even re-book a delivery date for the other goods, nor would the delivery i paid for be refunded all because it was on a finance agreement! I appreciate finance have different rules but its just a ridiculous set up and really feels like you're being penalised for choosing a finance package. I'm only ordering again on the price and the hope that the goods i've ordered this time are in stock like it says.”

Helpful Report

Posted 11 years ago

Hi Will, First and foremost, please accept my apologies for the inconvenience that the finance order has caused you. I can see that this order is being sorted for you now and you should receive the refund for the deposit shortly. Please see you emails with regards to details concerning your new order. Please do not hesitate to contact me at lucy@ebuyer.com if you have any further queries. Kind Regards, Lucy

Posted 11 years ago

“The Isle of Wight is not a channel Island I cannot understand why we are over charged for delivery. E buyer change your Carrier I have just had a delivery of a 40 kilo package from Scotland at no extra cost to the supplier or myself. I bet I don't win the I pad with this comment.”

Helpful Report

Posted 11 years ago

Hi Brian, I am sorry to hear you feel over charged for delivery. Unfortunately at the moment our prices are dependant on our courier, and if we are charged more for an area this charge does then result in a slightly higher price to the customer I'm afraid. I have logged your comments as we are always looking for feedback on deliveries and costs so your feedback is appreciated. Thank you for taking the time to leave us a review, and I offer my apologies once again. Kind Regards, Lucy

Posted 11 years ago

“When in my (previously created) account, I updated my email address. However, I am now told that my order's confirmation email is being sent to my old email address which no longer exists. This is not good enough for an e-business dealing in technology products! JWW”

Helpful Report

Posted 11 years ago

“There was a problem at the visa verification page which was most likely not anything to do with Ebuyer. However the first auto email I received was one thanking me for my order. I saw this but not the next email telling me there had been a problem and my order didn't go through. I think it's easy to get confused when the site fires off a thank you before checking if the order went through ok and this ended up in me waiting in for nothing last week.”

Helpful Report

Posted 11 years ago

Hi Joshua, I am very sorry to hear that you had a problem with the verified by visa screen when you were trying to make your purchase. When you place an order with us an email is automatically sent to you to confirm that it has been placed, however until you receive a second email is received confirming that the payment has authorised we cannot guarantee that the order has been successful. I apologise that this caused you some confusion on this occasion as we do not want this to happen to anyone. If you are ever unsure about an order that you place in the future, please feel free to contact me at lucy@ebuyer.com. Once again, please accept my apologies. Kind Regards, Lucy

Posted 11 years ago

“Free shipping on one page, £4.99 shipping on the next page!”

Helpful Report

Posted 11 years ago

Hi Wesley, I am sorry to hear that you have been caused an annoyance when placing your order for this product via our website. I can see that the item was being offered as one of our daily deals earlier in the month which would have entitled you to a free delivery option, however unfortunately this deal ended on the 1st May and due to this there is now a charge for shipping again. If you wish to discuss this further, please feel free to email directly with any further details and I would be more than happy to help. My email address is lucy@ebuyer.com Once again, please accept my sincerest apologies. Kind Regards, Lucy

Posted 11 years ago

“Haven't visited the site in a few years but the site is now far too basic. I preferred the old site where you had more filters to find exactly what you need without much hassle. Now everything seems to have been bundled into a generic basic style. Not a fan at all. When you find what you want ordering isn't difficult although it never has been.”

Helpful Report

Posted 11 years ago

Hi Christopher, I am sorry to hear that you have been experiencing some problems with our website whilst trying to search for the item you are wanting to purchase. We do not want our customers to be caused any inconveniences whilst they are trying to order with Ebuyer and I apologise that on this occasion you found it difficult to navigate around our website. We do take feedback seriously and your comments in regards to this matter are greatly received and will certainly be passed across to the relevant department to be reviewed further for the future, as we are always looking for ways to improve the service we are offering to all of our customers. If you do wish to discuss this further, please feel free to send your details directly to me at lucy@ebuyer.com and I would be more than happy to help. Once again, please accept my apologies. Kind Regards, Lucy

Posted 11 years ago

“We have had nothing but trouble trying to use ebuyer.com using our company credit cards due to a mismatch between the registered card address and the company delivery address. One order was cancelled and despite being informed that an email was sent to us we had no record of the email being received resulting in a line stoppage due to the parts not arriving. Today we placed a second order using another company credit card and had the same problem”

Helpful Report

Posted 11 years ago

Hi Andrew, I am sorry to hear that you have experienced some issues with payment whilst trying to check out with your company credit card. When an order is placed we have to run it through security to make sure that everything is correct, however sometimes if the billing address that you have selected on your order does not match the billing address that your card is registered to, we are unable to process the payment which then leads to us not being able to ship your item until the details are amended. If this does happen, we do send out emails to our customers in order to let them know that we are having some issues with taking payment. We also have a system set in place where one of our staff members contacts any customers by phone to let them know if this has happened with their orders. I apologise if our emails or calls did not reach you and for any inconvenience this may have caused to you. I hope this helps to clear some of the confusion in regards to this matter, however if you do wish to discuss the situation further please do not hesitate to contact me via email and I can review it further for you. My email address is lucy@ebuyer.com Once again, please accept my sincerest apologies. Kind Regards, Lucy

Posted 11 years ago

“BIT DISAPPOINTED I COULDN'T GET CHEAPEST POST & PACKAGE, KEPT GOING BACK TO NEXT DAY DELIVERY”

Helpful Report

Posted 11 years ago

Hi David, I apologise that on this occasion you were unable to take advantage of the offer we had on the delivery costs for the item you purchased. I have checked your order and I can see that as you are having your order shipped to the Isle of Wight, however the courier we use do class this as a Channel Islands address and therefore we are unable to ship to you using the free delivery option I'm afraid. We are always looking into this as we do not want this to cause our customers an inconvenience, therefore I will pass your comments across to be reviewed further internally for the future. Once again, please accept my apologies for any annoyance caused. Kind Regards, Lucy

Posted 11 years ago

“I'm in confusion as whether my order has gone through.”

Helpful Report

Posted 11 years ago

Hi Eleanor, I am sorry to hear that you have been caused some confusion with the order you have placed with Ebuyer and that it has not been made more clear whether it has been successful or not. I have checked the order number you have provided with this review and I can confirm that unfortunately on this occasion it has not been successful and has been converted into a quote. Due to this if you still require the items you have selected on this order, please place the order again via our website. Once again, please accept my apologies for any inconvenience caused as a result of this matter. Kind Regards, Lucy

Posted 11 years ago

“The web sight is painfully slow and does not run on any of our systems in my office”

Helpful Report

Posted 11 years ago

Hi Richard, I apologise that you have been experiencing some problems whilst trying to use our website. Our IT department are always working hard in order to resolve any issues that our customers may be experiencing with the website and I am sorry that you have been finding it hard to use our website recently. I can confirm that our IT Team are currently working on the website to make sure any problems are resolved as soon as possible, however if you are still having the same issues please feel free to contact us on 0371 521 3300 and our Customer Support Team will be able to look into this further for you. Once again, please accept my apologies. Kind Regards, Lucy

Posted 11 years ago

“We've been using Ebuyer for years and it's a good company but their account pages are next top useless. We had a payment issue yesterday and couldn't figure out how to easily resolve it today so we cancelled and raised another order - it was just easier. When I paid for that order the system somehow decided that the item should be shipped to my PayPal registered address rather that our normal delivery address which I didn't want. I also find I cannot delete addresses or additional users in 'my account' - it's my account so why not? Very frustrated.”

Helpful Report

Posted 11 years ago

Hi Annetta, I am sorry to hear that you have been experiencing some problems with your account when trying to place your order with Ebuyer. Unfortunately we do not allow our customers access to remove addresses from their accounts due to security, as we like to make sure that these changes are not made due to any fraudulent activity. However when placing an order we do give you the option to select any of the addresses that are already on your account, or you can input a new address if that is what you prefer. Despite this, if you do place an order via PayPal due to their security they can only allow us to ship to an address that has been confirmed and verified by them therefore if the address you had entered was not confirmed then they would not allow us to ship to that address for you. It would seem that this is what has happened with your order and I apologise for any inconvenience this may have caused for you. If you do want any of the addresses on your account to be removed, please feel free to email me with the details of the addresses you want removing and I can arrange for our Accounts Team to sort this out for you. My email address is lucy@ebuyer.com. Once again, please accept my apologies for any inconvenience caused. Kind regards, Lucy

Posted 11 years ago

“Issues with the website, mobile browsing and updating payment information. The whole order took hours. Would appreciate a twitter update if there is problems.”

Helpful Report

Posted 11 years ago

Hi Oliver, I apologise for any inconvenience that was caused as result of this matter as we do not expect for our website to be giving you any problems. Our IT Department have been working hard to resolve any issues that you may have been experiencing over the past few days, however I apologise if you are still having some troubles. If you wish to discuss this further, please feel free to email me and I can pass your comments across to the relevant department to be reviewed. My email address is lucy@ebuyer.com. Once again, please accept my apologies. Kind Regards, Lucy

Posted 11 years ago

“I find your shop confusing at times. Your listings are often misleading through carelessness, yet you seem to want to offer a good service. However, your customer services is utterly abysmal. I was turned off your company for a long time after dealing with them, and so have a lot of other people. You sadly have a really poor reputation for after care and if anything goes wrong, you're a nightmare to deal with. I really hope Ebuyer improves in that department, as you're a really good firm deep down. But please remember that surly customer service people give customers a terrible impression of your firm.”

Helpful Report

Posted 11 years ago

Hi Kelly, I am sorry to hear that you feel some of our listings are misleading and I apologise for any inconvenience that may have been caused as a result of this. Our Product Managers do check their item listings on a daily basis to make sure that the descriptions and stock levels are correctly displayed on our website, however I am sorry if you feel that an item you have purchased from us has been described in a misleading manner. In regards to our Customer Service Team, I am sorry to hear that you do not feel you have received a satisfactory service from them when you have dealt with them in the past and this is something that I will certainly be passing across to their team leader to be reviewed further as a training issue. If you would like to discuss this matter further, please feel free to contact me via email and I will look into any other queries that you may have. My email address is lucy@ebuyer.com. Once again, please accept my sincerest apologies for any annoyance caused. Kind Regards, Lucy

Posted 11 years ago

“Issue with the website across two computers, had to resort to mobile. Would have been much happier if either twitter had an update ad deal expired soon.”

Helpful Report

Posted 11 years ago

“My Technical Director attempted to make a purchase, but needed to update his credit card. After updating it, ebuyer would not complete the transaction, so my Director passed the order over to me. In total it has taken about 30 minutes of two peoples time to place this small order. Will I make ebuyer one of my main suppliers...... no I will not.”

Helpful Report

Posted 11 years ago

Hi Angela, I would like to offer my apologies for the inconvenience caused as a result of this matter as we do not expect our website to be causing any issues whilst you are trying to amend your order details. Your comments in regards to this will be passed across to be reviewed further by the relevant department so that any issues can be resolved for the future. I have checked the order number you have provided and I can see that the order has gone through our system successfully, however I do apologise again for the time it took for you to be able to amend the card details. Once again, please accept my apologies for any annoyance caused. Kind Regards, Lucy

Posted 11 years ago

“Logged me out whilst I was trying to put my credit card details in, very annoying. Apart from that a great user experience.”

Helpful Report

Posted 11 years ago

Hi James, I'm sorry to hear you were logged out whilst placing your order, I understand this must have been frustrating for you. I'm glad to hear that apart from that your experience with Ebuyer was a good one, and hopefully you will shop with us again soon. Thank you for leaving your review, and apologies again. Kind Regards, Lucy

Posted 11 years ago

“I am a new customer to E Buyer and found it impossible to register and even when I thought I had registered it kept rejecting me. I got to the point where i couldn't be bothered any more so i passed it to my wife who used her name to order it. I still don't know if i am registered with you or not as your system kept rejecting me.”

Helpful Report

Posted 11 years ago

Hi Margaret, I am sorry to hear that you have been experiencing some problems whilst trying to sign up for an Ebuyer account. Your comments are greatly received and will be passed across to be reviewed further internally as we do not expect you to be caused any problems when trying to sign up to our website to place an order. I have checked the order number you have provided with your review and I can see that it has been successful, therefore you will have been successfully signed up to an Ebuyer account. I hope this information helps and I am sorry for the troubles you have been caused on this occasion. Once again, please accept my apologies. Kind Regards, Lucy

Posted 11 years ago

“This is the third time I have had to cancel and reorder this order.”

Helpful Report

Posted 11 years ago

Hi Judith, I am sorry to hear that you have had some problems with your orders which have resulted in them having to be cancelled. I can see that we have been experiencing some issues with the billing address that has been supplied on your orders and this is why we have not been able to process them further which has resulted in the cancellations. Due to security I cannot go into much details via this review, however if you email me at lucy@ebuyer.com I will be able to discuss this matter further and try and resolve it for you. Once again, please accept my sincerest apologies for any inconvenience caused. Kind Regards, Lucy

Posted 11 years ago

Ebuyer.com is rated 4.7 based on 53,538 reviews