Ebuyer.com Reviews

Name: Ebuyer.com
Rating: 4.74

4.7 Rating 53,534 Reviews

96 %

of reviewers recommend Ebuyer.com

Company Reviews

Questions

Metrics

4.7

Based on 53,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0371 521 3300

Email:

Scott@ebuyer.com

Location:

Howden, East Yorkshire United Kingdom
DN14 7UW

Write Your review

Tell us how Ebuyer.com made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ebuyer.com 1 star review on 9th May 2025

Supreme Assets Recovery AT G Mail .com

Ebuyer.com 1 star review on 14th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Credit card payment for Lloyds keeps getting refused on your site”

Helpful Report

Posted 9 years ago

“I wanted to us "Pay Pal" to check out but wouldn't work for some reason, so had to use credit card, which is not how I wished to pay.”

Helpful Report

Posted 9 years ago

Hi Richard, I'm sorry to hear this. Please can you provide me with some more details of why it didn't go through with Paypal so I can look into this further? Perhaps details of any error messages? My email address is scott@ebuyer.com Thanks, Scott

Posted 9 years ago

“I wanted to us "Pay Pal" to check out but wouldn't work for some reason, so had to use credit card, which is not how I wished to pay.”

Helpful Report

Posted 9 years ago

“site kept freezing, ordered 1 item, 2 went into basket. first time buyer--not overally impressed.”

Helpful Report

Posted 9 years ago

Hi Michael, I'm sorry for the trouble that has been caused. Did you manage to order everything you need? Feel free to drop me an email if you need anything. My email address is scott@ebuyer.com Kind Regards, Scott

Posted 9 years ago

“Goods wasn't as described”

Helpful Report

Posted 10 years ago

“Normally really good, but today site crashed in the middle of ordering. Wasn't working for about 10 mins.”

Helpful Report

Posted 10 years ago

Hi Jodi, Sorry for the trouble that this caused you. If you still require any assistance please email me directly and I'd be more than happy to help. My email address is scott@ebuyer.com Kind Regards, Scott

Posted 10 years ago

“Finally get to spend the 10 quid credit I had from having to pay for the postage on a returned faulty item back in October 2013. It was a sneaky move to only give me credit and not a postage refund, they said it was a security issue not to refund me by post? I had to buy something to get my money back. Very Clever!!! Well hopefully they remember I have that credit and do not charge me now the full amount for my perchase today! PEOPLE BEWARE”

Helpful Report

Posted 10 years ago

Hi Tim, If you send me the order number I will check to make sure the account credit has been used. My email address is scott@ebuyer.com Kind Regards, Scott

Posted 10 years ago

“I first decided to use ebuyer after using them for my first PC build and being reasonably priced. I was soon not to have the same service I remembered, I placed my order that came in at £1300 this was on a finance deal end cost of £1500. The boxes all came the next day as expected after opening them I found the Mother bored to be missing, to cut a very long story short after 3 convolutions with ebuyer”

Helpful Report

Posted 10 years ago

“Purchased a bubble spa for next day delivery. Courier service was Yodel. Goods purchased on Thursday for delivery Friday. Waited in all day Friday no goods. Promised goods on Saturday. Still no arrival. No contact numbers available over the weekend. 40th birthday ruined. Still no goods....”

Helpful Report

Posted 10 years ago

“Generally, eBuyer 's products are good value and their goods processing very efficient. But eBuyer is let down by its choice of courier. I think it uses Yodel. My recent purchase in June was delivered to a wrong address. Yodel couldn't confirm where it was delivered. Luckily several days later, the person who got the parcel took the package to my house and save the day. My order was over £100. My wife wasn't clever enough to asked the good Samaritan of her address, so there no chance to thank her and tell Yodel where they made their mistake.”

Helpful Report

Posted 10 years ago

Hi Walter, I'm sorry to hear that you feel let down on this occasion. I am glad that this eventually got to you and I appreciate this shouldn't of been the case. Please can you email me the order number directly to scott@ebuyer.com so I can take a look into this for you. I look forward to hearing from you. Kind Regards, Scott

Posted 10 years ago

“Spent 15 minutes on hold on the phone trying to place an order which I have done on many occasions only to be told by a young female voice when they finally answered that I cant order on the phone (again which I have done before) so I tried to explain I am ordering a screen for my laptop and cant order on line which was basically ignored! and told cant do orders online, not impressed this time but I will admit usually I have no issues with ebuyer on the many previous occasions we have ordered service has been exceptional.”

Helpful Report

Posted 10 years ago

Hi Andy, I'm sorry for the trouble that this has caused you. I have just been on the order and I can see you have a business account with us. It seems like you came through to our customer service team who do not have the facilities to take telephone orders I'm afraid. If you would like any further assistance then please do not hesitate to contact the business team on 0871 528 5180 and they will be more than happy to help. Sorry for the problems again. Kind Regards, Scott

Posted 10 years ago

“Very poor returns process, extremely delayed response in dealing with it, asking for items that were completely unrelated to the fault.”

Helpful Report

Posted 10 years ago

Hi Richard, Sorry for the trouble that this is causing. Please can you send me the RMA so I can take a look into this for you. My email address is scott@ebuyer.com I look forward to hearing from you. Kind Regards, Scott

Posted 10 years ago

“while trying to place an order with e-buyer i am being constantly bombarded with advertising for products that i do not want. after cancelling these annoyances they just pop up again. all i wanted to do was make a purchase, undisturbed, so i could concentrate on what i was doing. taking part in a customer survey while trying to buy is not good business practice and would not be tolerated in a retail outlet. it left me feeling angry and annoyed, and would hesitate before using this service for future purchases.”

Helpful Report

Posted 10 years ago

Hi Brian, I am sorry for the annoyance that this has caused you. I will pass this feedback over to the marketing department so they are aware of this. If there is anything else I can help you with in the future then please do not hesitate to contact me directly. My email address is scott@ebuyer.com Kind Regards, Scott

Posted 10 years ago

“I have used ebuyer for years spent thousands with them ever since they were based in sheffield and used to be able to collect from them. I used to get amazing customer service then I went through a short stint of extremely poor customer service so I used overclockers and aria instead. Late deliveries and poor attitudes with customer service compounded problems. I have started using ebuyer again recently and I have to admit much better service hence why I'm not putting very poor. It's always easier to get a bad reputation than building back up a good one although the unlimited next day deliveries are helping. Still not convinced your going to really prove yourself before you get my faith again...”

Helpful Report

Posted 10 years ago

Hi Dan, Thanks for leaving this feedback. I'm sorry for the problems you have experienced in the past. If you could email me directly if you need any assistance in the future, I will do all I can to ensure that your shopping experience with us is a positive one. My email address is scott@ebuyer.com Kind Regards, Scott

Posted 10 years ago

“I found the items I wanted at a good price and went through the checkout process then had to register. I changed the delivery option to free (within 5 working days) and when I came to pay it had defaulted to "next day delivery" and would not allow me to change it back. Instead of free delivery I've had to pay nearly £10!”

Helpful Report

Posted 10 years ago

Hi Paul, Sorry for the trouble that this has caused you. Can you please send me the order number to scott@ebuyer.com so I can take a look into this for you. I look forward to hearing from you soon. Kind Regards, Scott

Posted 10 years ago

“Checkout was all pretty simple except that the online system believes that the Isle of Wight is in the Channel Islands which it is not. Unable to get next day delivery because of this despite the Isle of Wight having a Portsmouth postcode and knowing that next day delivery is available from many other retailers.”

Helpful Report

Posted 10 years ago

Hi Adam, I am sorry for the trouble that this matter has caused you. Unfortunately, the contact we have with our courier company class this as the Channel Island and this is why the delivery status is how it is. We are reviewing this internally and I can only apologise for the annoyance that this has caused. Please let me know if there is anything else I can help you with by emailing me directly to scott@ebuyer.com Kind Regards. Scott

Posted 10 years ago

“VERY CONCERENED! Have ordered from ebuyer before without problems but this time logged in using my email and password and when I got to the payment page, your system shows a colleagues home address and card details. I hope other colleagues who place orders do not see my details! I will be checking with them today.”

Helpful Report

Posted 10 years ago

Hi Val, Has this issue been sorted? If you email me at scott@ebuyer.com with your account number and contact number I could give you a call to discuss this with you if you require. I look forward to hearing from you. Kind Regards, Scott

Posted 10 years ago

“i had to register for an account which I didn't want to do. I just want to buy what I want, not leave a biography all over the internet. And then that Matsercard Securecode box came up . . .”

Helpful Report

Posted 10 years ago

Hi Andrew, I am sorry that you feel this way with regards to registering your details for an account. This is something that we require from our customers to ensure that the shopping experience is safe and secure. We also take telephone numbers so that we can contact you if any problems arise. I can assure you that we do not share your personal details with anyone else. If there is any aspect of Ebuyer that I can help you with then please email me at scott@ebuyer.com and I would be more than happy to help. Kind Regards, Scott

Posted 10 years ago

“Too many suppliers are requesting surveys these days which is why I will only purchase from companies that do not require surveys so this could be your last order from me. I just want to buy supplies, I do not want to be your friend and give you all sorts of personal information about myself, why did you ask my age for instance.”

Helpful Report

Posted 10 years ago

Hi Don, Sorry for the annoyance that this has caused you. We ask for certain details so we can tailor certain promotions for example. If you can email me your account number to scott@ebuyer.com I can ask for you to be removed from our mailing lists so you are not sent any emails. Kind Regards, Scott

Posted 10 years ago

“There were several frustrations in using this site. the first time the goods were ordered, it could not go ahead as the delivery address and the payment address did not tally. This was to facilitate delivery but we amended it to get the order through and waited - and waited - and waited. We couldn't make phone contact and the weekend and were cut off twice when we called on the Monday. I then emailed and got a very vague reply. I called and spoke to an operator who said the addresses still didn't tally and it had been cancelled. We were not informed of this. I then reordered using alternative details. I found the website awkward to use and wished I had the time to seek an alternative supplier. I look forward to receiving the goods but could not currently recommend that others use this site.”

Helpful Report

Posted 10 years ago

Hi Sue, I am sorry for the trouble that this has caused you. Please can you send me your order number directly to me so I can personally sort this out for you if you still require any assistance. I do not want this issue to cause you any more inconvenience than it already has. My email address is scott@ebuyer.com I look forward to hearing from you soon. Kind Regards, Scott

Posted 10 years ago

Ebuyer.com is rated 4.7 based on 53,534 reviews