Ebuyer.com Reviews

Name: Ebuyer.com
Rating: 4.74

4.7 Rating 53,534 Reviews

96 %

of reviewers recommend Ebuyer.com

Company Reviews

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Metrics

4.7

Based on 53,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0371 521 3300

Email:

Scott@ebuyer.com

Location:

Howden, East Yorkshire United Kingdom
DN14 7UW

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Ebuyer.com 1 star review on 9th May 2025

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Ebuyer.com 1 star review on 14th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I spent almost 30 min trying to find the correct printer cartridge for the printers I have bought through this site, but in the end I had to give up. There should be a simple link between each printer code and the appropriate cartridge so that customers don't have to waste their time trying to find the correct one! In this instance, I will not recommend this site to anybody and you have lost out on additional sales as I shall now have to go back to my "regular" supplier for the cartridges I need. Sincerely, Trond Rornes”

Helpful Report

Posted 9 years ago

Hi Trond, I'm sorry for the trouble that this has caused you. I will pass it over to the product manager of the printers so they can use this as feedback and hopefully work with the IT team to improve our website. Thanks, Scott

Posted 9 years ago

“Terrible site and navigation on the buying process. You should contact someone like WhatUsersDo.com to sort it out.”

Helpful Report

Posted 9 years ago

Hi Nick, Please feel free to drop me a message with any pointers that I can pass over to the development team so they can look into this. My email address is scott@ebuyer.com Thanks, Scott

Posted 9 years ago

“Good prices but do not believe claims of next day delivery. My last 'next day delivery' took seven days, this time round a Hard Drive required urgently, hence paying more than £10 for the 'next day' delivery service has failed to arrive on required day.”

Helpful Report

Posted 9 years ago

Hi Pete, I'm really sorry for the trouble caused regarding this late delivery. I have placed a free shipping token on your account so you can place an order for free next working day delivery. All you need to do is: Log into your account, add the items to your basket and check out using credit/debit card. Feel free to drop me an email with your order number and I will keep an eye on it for you. My email address is scott@ebuyer.com I hope this helps. Thanks, Scott

Posted 9 years ago

“Prices are OK, but don't believe their promises of "free delivery over £49.99" is you don't live in/near england, although delivery times tend to be OK (so I should hope...). Don't get me started on their really crappy account/registration system that locks you out, won't acknowledge your password reset request as tells you your email isn't registered and then refuses to let you re-register as you are already on the system. EVERY DAMN TIME. Recently (last five or so times ive used) I always wind up having to phone in for some reason or other... Used to be good, even best of the tech sites, but now distinctly "under average". I've started using Amazon if they have stock or for single items where shipping makes more of a difference.”

Helpful Report

Posted 9 years ago

Hi Rory, I'm really sorry that you feel this way. Please feel free to message me with your account number so I can look into why it the system keeps locking you out every time. If you prefer to email, you can email me with anything in the future that needs looking into rather than calling. My email address is scott@ebuyer.com Thanks, Scott

Posted 9 years ago

“The latest website is rubbish. I logged in to my account and simply wished to repeat a previous order for two ink cartridges - I was unable to figure out how to do this quickly and easily (and I run an IT company and I am not stupid). I eventually telephoned e-buyer and was given the Quick code numbers for the items which I wished to buy - I should not have to learn your quick codes in order to buy supplies. Surely the objective of the website should be to make it easy for customers to buy stuff.. I have been an e-buyer customer for a long time so I perservered - if I had been a new customer I would have gone elsewhere.”

Helpful Report

Posted 9 years ago

Hi Ian, Thanks for leaving this feedback. I'm sorry that you feel this way about our website. I will pass this feedback across to see if there is something we can implement to make this easier perhaps. For the time being, if you ever need to repeat an order, you can log into your account and see your order history which will give you all the info you need. Thanks, Scott

Posted 9 years ago

“Unable to open an account. System just went round in circles. Not impressed”

Helpful Report

Posted 9 years ago

Hi James, I can see you have created an account as an order has been placed. What errors did you encounter along the way? Please can you email me? My email address is scott@ebuyer.com Cheers James, Scott

Posted 9 years ago

“Wanted to use a prepaid card with £50 on it as part of an order - no way to split payments across 2 methods and impossible to make the order £50 exactly - got it to £49.86 but then it added carriage! So I bought from Amazon instead!”

Helpful Report

Posted 9 years ago

Hi Steven, Thanks for the feedback and sorry for the trouble caused. I will pass this comment over to the development team so they can look into this for the future. Kind Regards, Scott

Posted 9 years ago

“Bought a laptop which stated 'FREE DELIVERY' then 'ORDER WITHIN 11 HOURS TO RECEIVE YOUR ITEM TOMORROW' only then to be charged £10 to receive my item tomorrow as the 'FREE DELIVERY' you actually have to wait 5 days for your items. Blatant misleading information on Ebuyer's behalf. Would not use them again on principle. Would rather click and collect from somewhere local or use somewhere honest.”

Helpful Report

Posted 9 years ago

Hi Denize, I'm sorry that you feel that this is misleading. The countdown clock is to let customers know that if they do want it next day then you have to order it within the time frame. Once the item is added to your basket it then will show the delivery options along with the free delivery option which is within 5 working days and most cases, it does get delivered before then. Please feel free to get in touch if there is anything else I can help you with. My email address is scott@ebuyer.com Kind Regards, Scott

Posted 9 years ago

“Great unless there's a problem: I've used Ebuyer many times and always found good products, good prices and fast delivery. However, we had a problem with a business printer that did not work (cyan was out of register) and were very disappointed with the after sales service. Ebuyer inspected and returned it with the same problem, saying there was nothing wrong and that I was unable to now get a refund because I'd purchased more than 7 days ago, despite the fact that I'd reported the problem within the 7 days. The manager on the phone was really rude and couldn't of cared less that we'd bought an expensive product that didn't work. We had to go to Brother support to get the problem sorted, which was a relief as the next step would have been trading standards or a solicitor. I wouldn't make a major purchase from Ebuyer again, we bought the latest office pcs from pc world because at least they are close by if we need help.”

Helpful Report

Posted 9 years ago

“Your requirement for a full first name and a date of birth is unnecessary and irritating. I don't think it's really any of your business. I almost abandoned the whole purchase.”

Helpful Report

Posted 9 years ago

Hi, I'm sorry that you feel this way. Its just a standardised registration process and only needs to be done once upon creating an account. Kind Regards, Scott

Posted 9 years ago

“no issues about website but have a major issue about paying extra for delivery to the Isle of Wight you would think that we were a few miles of the coast of France. not England.”

Helpful Report

Posted 9 years ago

Hi Jon, I understand the implications of this and I'm really sorry for the annoyance caused. Unfortunately, due to the current contract that we have with our main courier, this is the price for delivery to Isle of Wight. We are always looking to improve our delivery service and this has been noted for feedback. Thanks, Scott

Posted 9 years ago

“Very poor with returns, I had a very bad experience and will now only use them if they are significantly cheaper than other online retailers.”

Helpful Report

Posted 9 years ago

Hi Dominic, I'm sorry for the trouble caused. Please feel free to email me the details and hopefully I can get back to you with some positive news. My email address is scott@ebuyer.com Thanks, Scott

Posted 9 years ago

“returned a faulty item via their free-post returns system , it then got lost and ive been trying to claim the money back via the post-office and they wont payup so i`m out of pocket :-(”

Helpful Report

Posted 9 years ago

Hi Michael, Did we send a courier to collect or did you send it back on your own via the post office? Did you get a tracking number? or a receipt. Please can you email me and I will see if there is anything I can advise. My email address is scott@ebuyer.com Thanks, Scott

Posted 9 years ago

“returned a faulty item via their free-post returns system , it then got lost and ive been trying to claim the money back via the post-office and they wont payup so i`m out of pocket :-(”

Helpful Report

Posted 9 years ago

“I bought an item with free delivery then added a plug socket but I was then charged delivery! I had to cancel the socket. If you are delivering anyway why cant I add to my order and still have free delivery? Paul Wildsmith”

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Posted 9 years ago

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Posted 9 years ago

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Posted 9 years ago

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Posted 9 years ago

Hi Paul, I understand what you are suggesting. This would make sense. I believe that the plug socket may have been coming from a supplier and therefore with a different courier from a separate location. I feel that this may be the reason why this wasn't possible. I'm really sorry for the trouble caused. Scott

Posted 9 years ago

“love ebuyer normally but over the last few months, i have been unable to go beyond the pay button when using chrome [also have kaspersky]...i reported this but no reply hence the rating - works on firefox”

Helpful Report

Posted 9 years ago

Hi Christopher, Sorry for the delay in my response. I have just had a look through the recent reviews and I didn't see yours so I do apologise. Please can you send me your account number and any further details, perhaps screenshots, so I can raise this with the IT team. I hope the problem has been fixed for you? My email address is scott@ebuyer.com Thanks, Scott

Posted 9 years ago

“Credit card payment for Lloyds keeps getting refused on your site”

Helpful Report

Posted 9 years ago

Hi Kevin, I'm really sorry for trouble that this is causing you. I have just been on the order and see you have been sent an email outlining the problem. Please feel free to get in touch if there is anything you need following that email. Thanks, Scott

Posted 9 years ago

Ebuyer.com is rated 4.7 based on 53,534 reviews