Ebuyer.com Reviews

Name: Ebuyer.com
Rating: 4.74

4.7 Rating 53,538 Reviews

96 %

of reviewers recommend Ebuyer.com

Company Reviews

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Metrics

4.7

Based on 53,538 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

Visit Website

Phone:

0371 521 3300

Email:

Scott@ebuyer.com

Location:

Howden, East Yorkshire United Kingdom
DN14 7UW

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Ebuyer.com 1 star review on 29th June 2025

Stumbled Upon ‎(+ 1 3 2 6 2 09 03 2 5) When I Thought My Scammed Crypto Was Gone For Good.

Ebuyer.com 1 star review on 25th May 2025

Mary John

Ebuyer.com 1 star review on 9th May 2025

Supreme Assets Recovery AT G Mail .com

Ebuyer.com 1 star review on 14th March 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I use e-buyer regularly, and have always found them exceptionally helpful, as well as efficient in allowing late order for next day delivery. However, today's showing was far from good. I phoned this morning for technical help and advice - and was told that someone would call me back to assist me. I explained that I wanted to make the purchase today, so would like to speak to someone early enough to order online afterwards - and was told, no problem. I called back after three hours to check that they had my number and re-emphasize that I wanted to speak to someone today - and that it was starting to limit my time. I was told that they would pass the message on, and that someone would call me. At 5pm I called for a third time - and was told that call-backs can take up to 48 hours....! If I had been told this at 11am this morning I would have found another way to make my order. Instead, I've now ordered too late for the cut-off time - and my goods won't be delivered for another 6 days, due to the long weekend. I am very annoyed - today's showing is certainly not up to e-buyer's usual very high standards.”

Helpful Report

Posted 11 years ago

“I entered all details without hesitation and the system through out a timed out message - so I went back in and started again and the system immediately doubled my order, without an option to back out. So I started all over again and my remembered sign-in ID then tripled my order. Fortunately I just about had an option to change 3 to 1 but this has put me off big.”

Helpful Report

Posted 11 years ago

Hi David, I apologise that you have had some problems whilst trying to place your order with Ebuyer. This is not something we have heard about happening before and I am sorry that this has led you to have a negative experience with us on this occasion. Please can you let me know via email that everything has now been sorted with the orders you have placed. My email address is lucy@ebuyer.com Once again, please accept my apologies. Kind Regards, Lucy

Posted 11 years ago

“A very good company when they get things right, but a real PAIN when they have made a mistake. My example :- Just before Christmas I purchased an expensive digital camera and an SD card for it. Hoewever E-buyer supplied a memory stick, Despite saying that I wanted to use my new expensive camera over the holiday, E-buyer were rigid in NOT correcting THEIR mistake until after the return of the memory stick, As a result the process took over 3 weeks and my holiday pics opportunities were ruined.”

Helpful Report

Posted 11 years ago

Hi John, Firstly I would like to offer my apologies for the inconvenience that was caused to you as a result of this matter. We do not expect for the wrong item to be sent to our customers when they place orders with our company and I am sorry that this has happened to you on this occasion. This will be taken up with the relevant department for the future as we do not want you to caused any annoyance during your experience with us. When this happens, we do require for you to return the incorrect item before we can issue the correct one to you, however I do apologise that this caused a 3 week delay and that in this time you were without a camera. If you wish to discuss this further, please email me to lucy@ebuyer.com and I would be more than happy to look into this matter for you. Once again, please accept my sincerst apologies. Kind Regards, Lucy

Posted 11 years ago

“It has taken 30 minutes to order because either the website not loading or crashing. it did recognise the website even though in normal format and the whole experience was stressful”

Helpful Report

Posted 11 years ago

Hi Sania, Firstly, I apologise if you were experiencing some problems with our website over the weekend. There were some problems with our website over Saturday and Sunday that were made known to our IT Department and they have now been resolved. However, I am sorry that this made it difficult for you to place your order with us. If you are still experiencing any issues with our website, please let me know via email and I can pass this across to our IT Team to make sure they are resolved as soon as possible. My email address is lucy@ebuyer.com Once again, please accept my apologies for any inconvenience caused. Kind Regards, Lucy

Posted 11 years ago

“A very good company, great prices and very helpful service. For some strange reason the Isle of Wight is now a channel island? Last time I checked we are all paying vat, have a Portsmouth Postcode and only a stone throw away from the mainland? So now we have to wait even longer for deliveries and also pay an extra £8.00 fee? Used to use Ebuyer a lot for computer parts, upgrades and even bought my iMac from them but now I feel like they have shut the door in my face with the delivery issues!”

Helpful Report

Posted 11 years ago

Hi Neil, I am sorry for any inconvenience caused as a result of the postage charges which apply to the Isle of Wight. The delivery charges that we show are in agreement with the courier we use and due to the contract that we hold with them we are unable to amend this I'm afraid. As a result of this, at the moment we are unable to offer the Isle of Wight a free delivery service but this is something that we are always reviewing internally in an attempt to improve the service that we offer our customers. Your comments in regards to this matter are greatly received and I will pass them across to the relevant department to be looked into for the future. Once again, please accept my apologies for any annoyance caused. Kind Regards, Lucy

Posted 11 years ago

“i have indicated poor in relation to the initial sign up process. I am running windows 8.1 with up to date browsers. I have the normally things allowed such as java and cookies enabled. I am not running through a complicated firewall. when you enter the purchase screen it asks if you are an existing customer, if you then click no, you would expect it to go to a sign up process it doesn't. After attempting to refresh the screen it still does not work. it then went in to what looked like the account page , but when you click on anything it just took you back to the initial sign in page. for you info i tried to sign up on chrome as well as internet explorer. I did not try it on Firefox as it is not installed on my machine. I don't know if you are aware of this glitch, or if any one else is experiencing it, so i though i would let you know. On a positive: your customer service rep was fantastic she signed me up over the phone and i have made my purchase. You platform looks user friendly and its great you can easily send you purchase to another address, other than the billing one. the purchase was for my mum so it saves me the drive taking it over there. thanks for you time in reading this feedback, hopefully it has been of help. stu”

Helpful Report

Posted 11 years ago

Hi Stuart, I am sorry to hear that you have experienced some problems with our website when trying to sign up. Your comments are greatly received and will certainly be passed across to the relevant department to be reviewed further to make sure that any issues are sorted out as soon as possible. Despite the problems you have had, I am glad to hear that our Customer Support Team have been able to assist you when you were creating your account and that you have successfully been able to place your order with Ebuyer. Once again, I apologise for any inconvenience caused. Kind Regards, Lucy

Posted 11 years ago

“Asked to write a review immediately after ordering so hard to judge Ebuyer, however I found the shipping information contradictory, on the main order page it said order within 12 hours for free saturday delivery. When on the actualy shopping basket saturday delivery cost £10.95 and free delivery wouldn't arrive till Monday. Other than that buying process was quick and easy.”

Helpful Report

Posted 11 years ago

Hi Adam, I apologise for any confusion that may have been caused by the free delivery option on our website. I can confirm that usually if an item is described as coming with a free delivery option, if selected, your item would be delivered to you within 5 working days. However, if you have received an email about a free delivery this can often mean that you may have some free shipping tokens on your account which would entitle you to a free next day delivery service, but this is a next working day service and unfortunately Saturday is not classed as a working day I'm afraid. Once again, please accept my sincerest apologies for any inconvenience caused. Kind Regards, Lucy

Posted 11 years ago

“Be careful of delivery charges. Just because we have an IV postcode, we were charged extra £8 delivery.”

Helpful Report

Posted 11 years ago

Hi Denise, I apologise for the inconvenience caused by the delivery charges we have in place. Due to the contract we have with our courier, we unfortunately cannot offer a free delivery service to IV postcode areas at the moment. This is something that is currently under review for the future and I will certainly be passing your comments across internally as we are always looking for ways to improve the service we offer to our customers. Once again, please accept my apologies for any annoyance caused. Kind Regards, Lucy

Posted 11 years ago

“I wanted to use PayPal but you changed my delivery details at checkout, (next day delivery was no longer an option)”

Helpful Report

Posted 11 years ago

Hi Malcolm, I am sorry to hear that you were having a couple of issues whilst trying to pay for your order via PayPal. Unfortunately when PayPal is used, we have no control over the information that they advise in regards to the addresses and if they believe that the shipping address you have chosen is not verified by them, they will change it to an address that is. I apologise that this has caused you an inconvenience on this occasion and I will pass your comments across to be reviewed further internally as we are always trying to improve the service that we offer to our customers. Once again, please accept my sincerest apologies. Kind Regards, Lucy

Posted 11 years ago

“Site very difficult to use owing to poor graphics. Words and boxes difficult to see. Had trouble registerint as there seemed no sequence in registration questions. AM”

Helpful Report

Posted 11 years ago

Hi Andrew, I apologise that you were experiencing some problems whilst trying to register your account with our company. Please feel free to email me with any further details into the problems you were having and I can pass your comments across to our IT team to review to ensure that the website is in full working order. My email address is lucy@ebuyer.com Once again, please accept my apologies. Kind Regards, Lucy

Posted 11 years ago

“why make it difficult to buy why would you need my vat no. why would you need my company no. just send a vat invoice out to everyone”

Helpful Report

Posted 11 years ago

Hi Martin, If it is a business account you require, we ask for these details to ensure that we can register your company correctly through our system so that you do not experience any problems whilst placing orders with us. I can see from your order that you have a home account and once your order has arrived with you, you will be able to view your invoice by logging into your account. Unfortunately we do not send paper copies of the invoices, they are all electronic. I hope this information helps. Kind Regards, Lucy

Posted 11 years ago

“had an issue with credit card payment which delayed they delivery, My fault so that's ok, I corrected the details and it set my for a deliver a week later, corrected that when it didn't turn up and I realised why, Set then third date and again a payment issue even though at the time it said it was fine and had been authorised, but no Email to tell me this time so this delivery didn't arrive, tried to change the details for payment to a more reliable vendor and couldn't change the details so had to cancel the order and re raise , hopefully this order will arrive !”

Helpful Report

Posted 11 years ago

Hi Kevin, I am sorry to see that there has been payment issues with the order you have placed with us and I apologise for any inconvenience this may have caused. Your comments in regards to this matter are greatly received and I will be passing them across to be reviewed further internally to make sure that there are no problems on our side that may cause issues with the payment. I have checked the order for you and I can see that the payment has now authorised and your item is out for delivery today via our courier Yodel. If you would like any more information in regards to this delivery, please email your order number directly to lucy@ebuyer.com and I will be able to help resolve any further queries you may have. Once again, please accept my apologies for any inconvenience or annoyance caused. Kind Regards, Lucy

Posted 11 years ago

“E-Buyer seemed to be quite determined to send me elsewhere to make my purchase. They asked for my e-mail and password. I entered my e-mail but of course I had no idea what the password was as is was a while ago I made my last purchase (and I'm certainly not going to use my usual password as that would give the website access to my bank accounts). So I pressed the button for 'forgot my password'. Now it asked for my date-of birth. Again, I don't know which family member would have last made the order, and I would be fairly sure that everyone in my family is smart enough to know that you never enter personal information such as a correct date-of-birth in a web site that has no business needing to know it. I decided to go to Amazon as I knew we didn't get any of this hassle at Amazon. Unfortunately they didn't have the product in the same configuration, so eventually I made the effort to create another account with another e-mail address.”

Helpful Report

Posted 11 years ago

Hi Nigel, I am sorry to see that you have experienced some problems whilst trying to log into your Ebuyer account. Due to security we do ask all of our customers to enter a date of birth or a security question and answer so that we can make sure that no one but the account holder can gain access to any of the accounts, however I apologise that on this occasion you were caused an inconvenience by this. For the future, if you do ever have anymore problems when trying to log in to your account if you contact our Customer Support Team on 0871 521 3300 they will be able to reset your password for you over the phone. Alternatively, if you do not want to call we also have an enote system that you can send your queries into and one of the team will be able to help you with any issues you may have. Once again, please accept my apologies for any annoyance caused on this occasion. Kind Regards, Lucy

Posted 11 years ago

“Why do I have to pay extra postage? I live on the British mainland.”

Helpful Report

Posted 11 years ago

Hi JS, Firstly I offer my apologies for any inconvenience caused as a result of this matter. I have checked your order details and I can confirm that at the moment our main courier, Yodel, cannot offer a free delivery service to the Scottish Highlands I'm afraid and therefore we do have to charge for any deliveries to your area. This matter is currently under review for the future and I will pass your comments across to looked into internally as I understand this may have caused an inconvenience for you. If you wish to discuss this matter in further detail, please email me directly to lucy@ebuyer.com and I can try and help you further with this. Once again, please accept my apologies. Kind Regards, Lucy

Posted 11 years ago

“The enter delivery details screen and payment screens are quite simply broken and half the web pages for items simply don't work”

Helpful Report

Posted 11 years ago

Hi James, I am sorry to hear that you were experiencing some technical issues when trying to place your order through our main website. I have checked and I can see that you have now mananged to succesfully placed an order with us which is due for delivery on the 11th April. In regards to the problems you have had with our website, please email me to lucy@ebuyer.com with some further details of the problems you experienced and I can then pass this across to our IT team to make sure that any issues are dealt with and resolved as soon as possible. Once again, please accept my apologies for any inconvenience caused. Kind Regards, Lucy

Posted 11 years ago

“Checkout experienwas not very good.”

Helpful Report

Posted 11 years ago

Hi Sarabjeet, I would like to offer my apologies for the inconvenience caused as a result of the issues you have had whilst trying to check out and place your order with Ebuyer. I can see from the order you have placed that you have a business account with us, if you could email me a convenient contact number I would be more than happy to pass it across to my colleagues in the business team and request for someone to contact you in regards to the problems you have had. My email address is lucy@ebuyer.com Once again, please accept my sincerest apologies. Kind Regards, Lucy

Posted 11 years ago

“Screens not easy to read. Light grey lettering. Not very obvious places for you to click next”

Helpful Report

Posted 11 years ago

Hi Robin, I apologise that you have had trouble with the layout and design of our website when trying to place your order. Your comments are greatly received and I will certainly pass them across to be reviewed further internally for the future. Once again, please accept my apologies for any inconvenience caused. Kind Regards, Lucy

Posted 11 years ago

“Ebuyer are bunch of thieves. I was a very satisfied ebuyer customer until I placed an order couple of minutes ago. Bought a Micro SD card which quoted £5.48 with free delivery. Without any warning, I got charged more than this. Ridiculous! I will definitely think twice before buying anything else from them”

Helpful Report

Posted 11 years ago

Hi James, I am sorry to hear that you feel this way about Ebuyer and I would like to try and resolve any annoyances that have been caused. I have looked into your recent orders, but unfortuantely I have been unable to locate the cause of your bad experience. If you would email me and let me know the problems you have had with us, I would be more than happy to look into the matter further for you. My email address is lucy@ebuyer.com Once again, please accept my sincerest apologies. Kind Regards, Lucy

Posted 11 years ago

“Ebuyer and it's great, but only if your order goes smoothly. Just like everywhere else. Unfortunately, I couldn't get what I needed somewhere else.”

Helpful Report

Posted 11 years ago

Hi John, I am struggling to see from your order what the problems are that you have experienced. I would like to help you with any issues or concerns you may have had and if you could provide me with any further details or order numbers I would be more than happy to look into the matters further and hopefully get anything problematic resolved for you. Please feel free to contact me via email at lucy@ebuyer.com. I apologise for any inconvenience caused. Kind Regards, Lucy

Posted 11 years ago

“Login on today was a nightmare. It recognised I had an account, but when I tried to retrieve my password it claimed it did not recognise my details. Being after 6 your phone lines are closed.”

Helpful Report

Posted 11 years ago

Hi Matthew, I am sorry to hear that you were experiencing some issues when trying to login to your Ebuyer account. Our Customer Support Lines are open between 9am and 6pm, however after this time if you are having any problems we do offer an enote service where you can send your queries to and one of the team will reply to you as soon as possible. I hope that this situation has now been resolved for you, however if you are still having trouble if you do call our Customer Support Team between these times they will be able to reset the password on the account for you. Once again, please accept my sincerest apologies. Kind Regards, Lucy

Posted 11 years ago

Ebuyer.com is rated 4.7 based on 53,538 reviews