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EDF Energy Reviews

1.3 Rating 765 Reviews
5 %
of reviewers recommend EDF Energy
1.3
Based on 765 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult

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EDF Energy 1 star review on 25th June 2025
Jennifer Wayne
EDF Energy 1 star review on 11th May 2025
Milan
EDF Energy 1 star review on 4th May 2025
Shehri Abdullahai
EDF Energy 1 star review on 4th May 2025
Shehri Abdullahai
EDF Energy 1 star review on 21st January 2025
Mon
EDF Energy 1 star review on 22nd October 2024
Poor Customer
EDF Energy 1 star review on 8th October 2024
Ryan Davies
46
Anonymous
Anonymous  // 01/01/2019
It's odd how I made a bad review about EDF on trustpilet and then I was removed from trustpilet. The truth makes no difference to these people. They do not want the truth to get out. I bet this review is not put out for people to read. EDF smart meters don't work.
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Posted 2 years ago
Personally I have NOT had a problem with this company....except. Today I found out that I was in credit. Yipeeee. Mind you I'm not surprised because I've kept warm via hot H2O bottles, put my clothes for the following day beneath my bedding so they were warm in tut morning, cooked two meals at once in my oven, washed my cutlery with the ' still ' warm water from my hot H2O bottle...I've thought of everything. Can I reduce my D/D, can I get my credit back ...can I " cook "! With a F. Otherwise they are great.
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Posted 2 years ago
The company is unavailable from a customer service perspective. They seem incapable of providing even basic responses and coherent conversations. Unintelligible english on whatsapp discussions that leave customers confused and unable to manage their spending. Customers are over charged through direct debits and requests to reduce them flatly denied without any genuine interest in the customers request. Automation and apps, without any half decent customer service skills.
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Posted 2 years ago
The worse gas provider on the world, run from theme till you can . My contract was finish from 100£ jump to 600 , I can’t afford to pay this I am single mother , now ther hold my account , when try spik Coustmer service the lady was so rude she say this is my problem that I can’t afford like this pay and she smile , when I try say her call her menager she say no !
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Posted 2 years ago
Very poor if thay can not short the problem thay hang upon you no customer service edf need to short this out , these people need to be re trained
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Posted 2 years ago
Spent 2 hours 52 mins on Whats App trying to explain to agent that the £199 Energy Support Scheme Payment paid into my bank account have been incorrectly treated as a refund from EDF! £199 has been deducted from my credit balance i.e. wiping out the support scheme payments. Agent had no idea how to handle this and despite my different examples/explanations, he repeated same lines. I can only see one other customer with same issue - that surprises me,
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Posted 2 years ago
R Jordan they managed to lose £360 of my credit off my latest bill!! A few dozen WhatsApps email's no joy!! When switched from Green Energy charged me£200 on an estimated bill !! If their doing this to their 6 million customers major fraud !! On top of high bills This company needs investigating!!
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Posted 2 years ago
Absolute shambles, Customer service is non existant, after trying for over 24 hours to get a direct debit changed, i have given up & gone to another eneegy supplier. They lie, they contradict themselves & send you round in circles for hours, they don't listen to what you are trying to resolve. Edf customer service is the worst customer service that i have ever dealt with in my 87 years on this earth. I will never use them again.
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Posted 2 years ago
They never help
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Posted 2 years ago
Rubbish customer service. They kept on messing about with my direct debit payment dates. Eventually cancelled it. Very frustrated customer.
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Posted 2 years ago
Unable to understand the way EDF show credit and debit on my account, Invoices are even worse, and employees don't listen to conserns or requests ,cannot get to comuicate with a human, only contact Is via Whatsapp, on last occasion waited 8 hours for response , and i requested a bill they asked for a meter reading , i reminded them i have a smart meter and not had a bill for over 6 months, the reply was"Thank you" and logged off ! Not interested
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Posted 2 years ago
BASTARDS (MENTAL & PROFESSIONAL & IMMORAL), SEND ONCE MY BILLS LETTER OR LETTER ALL MY BILLS ARE CANCELED AS COMPENSATION FOR UNIMAGINABLE BRUTAL, RUDE, CYNICAL ETC ETC ETC BEHAVIOUR FOR YEARS!!! I AM WAITING SINCE 09.12.22.!!!!!!! YOU ARE BETWEEN THE WORST OF WORSE!!!
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Posted 2 years ago
We have sat in darkness practically for 2months we only turn lights on to go into room before quickly turning them off only had heating on a handful of times. we got the 150 payment which meant we owed nothing for November but Decembers came and we owed 275 rang and was told that the 150 hasn't been added but they would rectify the bill then got one for 365 rang and was told they were charges but if we paid the 275 it would be up to date did this as nd still have a bill for 85 then to add insult to injury the government payment we all get went in today they took it off the 85 we supposedly owe me as bing we still owe them I appreciate costs hasve gone up but the only things we keep switched on is the fridge freezer and the dehumidifier in kids room due to damp disgusting dont go with this company we will be moving
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Posted 2 years ago
Folks, what are we going to do about EDF ? People are being hurt, day in, day out - and it's getting worse. EDF shouldn't be allowed to run a company, full stop. Shouldn't be allowed anywhere near the public. We need a proper legal investigation into EDF. I have made 5 official complaints about serious EDF errors, and none of them have been handled. I've tried to contact EDF through every single avenue that's suggested, but nothing works. I must have spent perhaps 500 [wasted] hours (so far) trying to deal with this company. Meantime I've been scammed by false EDF officials on the phone, and my EDF account has been hacked. I get shed-loads of EDF bills every darned week, and they're all wrong. It's total abuse. Has anyone found a way to solve this? I know a lot of people are getting harmed. Is it affecting your own health?
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Posted 2 years ago
BASTARDS (MENTAL & PROFESSIONAL)!!!!!!! SINCE 09.12.22. I STILL HAVE NO MY LAST BILL LETTER TO SWITCH TO OTHER COMPANY, BUT INSTEAD I AM STILL RECEIVING YOUR SHITTIEST OFFERS EVER AND ON E-ADDRESS I HAVEN'T GIVEN YOU PERMITTION!!!!!!! AS ONE OTHER SAYS BEFORE - EDF ARE CRIMINALS IN ALL MEANS! ALL!!!!!!! PUSH YOUR ADS IN YOUR ... WHOLE, WHERE THE RIGHT PLACE FOR THEM, AND SEND ME MY BILLS LETTER!!!!!!! SHAMELESS, CONSCIENCELESS CREATURES OF HELL!!!!!!!
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Posted 2 years ago
EDF CUSTOMERS! CHECK YOUR BILLS! Mine shows the government’s refund of £199 (1x payment of £67 plus 2x payments of £66) which they have credited my bank account each month respectively. They have then deducted the £199 refund from my monthly direct debit payments credit. How many more customers have they done this to? They left my account in debit when I should have been over £170 in credit. I’m currently waiting for a response however their customer service and response time is appalling.
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Posted 2 years ago
BASTARDS (PROFESSIONAL & MENTAL), WHEN AT LAST I WILL GET MY BILLS LETTER? WHY I CAN'T GET IT SINCE 09.12.22.? WHAT DIRTY TRICKS YOU ARE DOING NOT TO LET ME LEAVE YOU AT LAST??? I AM NOT ASKING YOUR MENOPAUSES GRAPHS OR BANK DETAILS. I AM ASKING MY BILLS LETTER ONLY. HOW MANY TIMES I HAVE TO ASK IT??? I WISH YOU ALL THE NEXT YEAR FOR YOU AND YOUR LOVED ONES IN QUALITY 1.2* of 5* ! THAT'S WHAT YOU DESERVE. THERE ARE PART OF HUMANS, WHO TIRELESSLY IMPROVES WORLD A BETTER PLACE, BUT EDF CONSTANTLY FORCES OUR LIVES DOWN. THE HELL IS THE RIGHT PLACE FOR YOU!
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Posted 2 years ago
Awful on all fronts. Hopeless systems, dreadful attitude and complaints process not fit for purpose. Cannot ( will not) fix Smart Meter problem and claim they will be fined for replacing equipment. Steer clear
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Posted 2 years ago
JUST NIGHTMARE! EDF WANTS TO KEEP ME VIOLENTLY. I HAVE ALREADY SPOKEN TO ANOTHER SUPPLIER, BUT EDF DOESN'T SENDS ME BILL SO I CAN PAY AND LEAVE THEM. INSTEAD THEY CONTINUE TO SENT ME THEIR ABUSIVE OFFERS, EVEN I FORBID AND ASKED TO LEAVE ME ALONE. TRUSTPILOT DELETED OPTION "REPORT TO COMPANY"; SO CALLED "LIVE CHAT" IS NOT WORKING, ON PHONE NOTHING, BUT BRUTAL COWS AFTER OVER 45 MIN WAITING ... HOW TO GET MY BILL LETTER??? NIGHTMARE!!! EDF SHOULD BE FORCED TO LIVE IN SITUATION THEY HAVE CREATED TO US - ALL IN 1.2* OF 5*. ALL - FOOD, CLOTHES, HOMES, CARS, MEDICINE ... ETC ETC ETC - WORLD 1.2* ...
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Posted 2 years ago
I've been trying since May 2022 to get a new meter fitted as ours doesn't give a reading. All my bills are estimated and I'm at my wits end. They say can you send a picture of your meter that doesn't work!!!!. So I did
EDF Energy 1 star review on 21st December 2022
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Posted 2 years ago
EDF Energy is rated 1.3 based on 765 reviews