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EDF Energy Reviews

1.2 Rating 749 Reviews
5 %
of reviewers recommend EDF Energy
1.2
Based on 749 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Customer Service
Communication Channels
Telephone, Live Chat, Email
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5

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EDF Energy 1 star review on 11th May 2025
Milan
EDF Energy 1 star review on 4th May 2025
Shehri Abdullahai
EDF Energy 1 star review on 4th May 2025
Shehri Abdullahai
EDF Energy 1 star review on 21st January 2025
Mon
EDF Energy 1 star review on 22nd October 2024
Poor Customer
EDF Energy 1 star review on 8th October 2024
Ryan Davies
EDF Energy 1 star review on 11th September 2024
Shaun
45
Anonymous
Anonymous  // 01/01/2019
Rubbish! Can't get through to anyone. The chat bot sends you round in endless circles until you want to throw yourself off a roof. You get forced onto a WhatsApp chat, having been promised a human being (who will contact you in 3 days apparently). Good forbid if you miss that chat, you're back to the auto bot again. Changing my supplier. EDF is a shambles.
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Posted 2 years ago
My account has been set up as a business, but I am not a business. meter reading hasn't been updated. can't get through on the phone or live chat and account details not recognised to register online. This has been ongoing for 6 months! the SME department is an absolute shambles!
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Posted 2 years ago
They did not recognise when I switched companies, then tried to block it, then did not send me the money they owed me. Finally, they have sent me another bill, for a new account number! Tried chat, but they seem clueless.
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Posted 2 years ago
DO NOT USE THIS ENERGY SUPPLIER. I have been contacting EDF since the beginning of August to get my meter repaired as the display to get a reading is not working. I have texted, emailed and phoned but as yet l haven’t got an engineers visit. It’s extremely urgent now as lm moving to another country.The service (what service????) is shocking, it’s been incredibly stressful and l will NEVER recommend them. The next step is to contact Watchdog or the press
EDF Energy 1 star review on 9th October 2022
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Posted 2 years ago
SERIOUSLY DO NOT USE EDF!!! Very stressful. They billed me twice for money not even owed because I was in credit resulting in EDF trying to take nearly £2500!! from my account. I had to stop my direct debit before they took it, settled it through the Ombudsman took weeks then EDF billed me at a higher unit price rate and standing charge rate because I had to stop them taking the £2500 I did not owe, seriously don't use EDF!!
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Posted 2 years ago
I have been trying to get through to the correct department for nearly 6 hours, I am either constantly holding or when I get through they transfer me to another departments as its not the right one. This is possible the worst company I have ever had to call for help
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Posted 2 years ago
Dreadful customer service. Spoken to various operatives and they just don’t understand the problem, make out they do but nothing gets put right. Also get cut off if they get fed up.
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Posted 2 years ago
Smart meter not worked since installation 18 months ago, no engineer visited to sort problem just text support, which we’ve initiated several times every month, to be told it’s getting sorted!! We’ve not had a bill either for electric use only our gas usage..incredibly frustrating asking for help and support to get nothing from your supplier!!
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Posted 2 years ago
3 times to today sent meter readings to them as the manner in which they had to be sent was very different asking strange questions my name address and postcode and tel no after I had already log on to my Account my Account is in a credit as I always pay set amount every week by standing order this is why so many companies in UK go under no foresight or planning
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Posted 2 years ago
I would rate 0 stars - this company is the reason I am i take medication, every direct debit they've set up for me has been wrong or not set up at all despite recieving letters... They make it up as they go along. The phone lines are a disgrace and always cutting out. On 2 occasions they've tried to deduct over 1000 in one payment and I'm a single mum on universal credit, I have a list of complaint reference numbers, and my metal health has took a really bad turn and they are aware of this. Awful company. I am in the process of taking this matter further .... And looks as if I'm not the only one with this problem.
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Posted 2 years ago
Where do I start! Like many others I was moved to EDF. Never experienced anything like it. My account was in credit, received email saying my dd was being changed to £2,685 per month. Nearly had a heart attack. Phoned customer service, their initial response was that’s a lot ! Before you think I live in a mansion, I live in a 3 bed semi detached. Spent 2 hours on the phone trying to sort it out, we a pensioners and don’t even receive £2,685 a month. One agent told me I was below average usage, another told me I was above average usage! My direct debit was changed to 177 per month. After 6 months, which is way too long to receive accounts, I was £1,200 in credit. They refunded me £576 pounds. I didn’t want the refund, so I paid them back £500. This is we’re the problem really gets interesting. My direct debit then increased to £285 per month, so again I spent 2 hours on the phone asking why. I then agreed to pay £200 per month, after much puffing and blowing I was told my monthly amount would be £233 I asked why when I had agreed £200 the reply was I would pay £200 dd and the £33 would come off my credit, by this time I was totally brain haggled! I didn’t argue any further,because I was banging my head against the wall. 2 days later I received email saying because I had £500 in credit my dd was being reduced to £2 a month I.e £24 a year, another 2 hours on the phone, we agreed at the end of it to change it back to £200. Still way too much. Checked my account no direct debit for September showing, back on the phone. Apparently because I was £500 in credit they didn’t take the money, but would start in October. I then asked to speak to someone who could explain how they worked dd out. After a lot of hot air being spoken, I was told I was paying too much, and would end up in credit! I have asked for a quarterly bill, which they have agreed to do but I am not holding my breath. I did ask if they had shares in mental institutions, because they are doing their best to make sure I end up being sectioned…..no doubt the saga will continue. I am definitely changing companies as soon as things settle down. Sorry this is so long..
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Posted 2 years ago
Awful service - watts app response service?! 12 hours response time WHICH let's be honest, is about your lack of investment. Only £83 billion turnover why would anyone expect good service?
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Posted 2 years ago
Customer service in India is the worse I have come across.! I phone ,speak to the agent,who then says they are checking and half an hour holding they disconnect.. They do not seem to follow what I am saying and just repeat themselves. I asked to be put through to the UK and they tell me I can only speak to customer service in India! I live in the UK and want to talk to UK customer service as they sort problems out, quickly and properly . Every time I phone them I am very stressed by the end of it. They have not resolved the problem and I don't believe they could. I am now reviewing other companies with better customer care.
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Posted 2 years ago
This company is a joke. Been waiting for over 6 weeks for an appointment to have an isolation switch fitted. Still have no date despite many phone calls and emails promising this will be sorted. Customer service is beyond terrible and they should have complaints department for their complaints department because their customer service is horrendous aswell. Avoid at all costs
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Posted 2 years ago
Karen in tocomplaints dealt with my complaint so quickly and resolved it to my satisfaction. She has been amazing throughout and has gone above and beyond to help me. EDF should be proud to have someone like her on their team. I am just so very grateful for all of her help. Amazing customer experience.
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Posted 2 years ago
Haven't had a bill in over 6 months despite sending 3 readings, WhatsApp takes 20 hours to reply then cut you off . Can't get an actual person on the phone upping my dd but don't know why ?? Disgusting, money grabbing, corporate theives !!!!!!
EDF Energy 1 star review on 6th September 2022
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Posted 2 years ago
EDF? I think they are an organised crime syndicate. They took over my supply when Green Energy went bust in May 2021. I left the rented propery in October 2021, supplied both gas & electric readings with photographic evidence and then received a final gas bill in November 2021 which was for gas only. contacted EDF. They said they would correct the error. December 2021 letter from EDF apologising for delay and as compensation would add £30 credit to the account. This did not happen. December 20212 final bill came for £14.53 but the electricity reading was 7311 estimated not the 6997 figure sent to them. Called EDF gave correct reading again, put the account on hold etc. Feb 2022 final bill from EDF. EXACTLY the same Start & Finish meter readings estimated but Final bill now £533.88!!! Called EDF gave correct reading again, put the account on hold etc. March 2022 Same bill arrived again... Called EDF gave correct reading again, put the account on hold etc. June 20 2022 Letter from EDF about £533.58 unpaid bill now referred to a debt collection agency. Called EDF gave correct reading again, put the account on hold etc. June 23 2022 another final bill still with the wrong readings but now £640.66 June 24 2022 Final Bill from EDF with the corrected reduced final lower meter reading but the bill increased by £93.53 to £734.19. Lodged complaint with the Ombudsman who so far agrees with EDF! I will see them in court!
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Posted 2 years ago
Disgusting experience with this company, impossible to get away from them! they clung to me like an octopus to its prey! I'm tired of writing and figuring out for months... They haven't been able to calculate the final score for several months now, they keep sending me different bills! today they sent me an invoice that is 1 year old 🙄... supposedly they owe me a refund... Then the 3rd time the final invoice supposedly I owe them! £171 and £118, then they say they owe me £553. and will send a cheque ! then again they say ignore it, we don't owe you anything! it's a system error!!! every time different information...live chat is total rubbish... I DO NOT RECOMMEND THIS COMPANY ... TOTAL MESS! TOTAL MINDHOUSE ... NIGHTMARE!
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Posted 2 years ago
Worst company I have ever dealt with. I only wanted to convert my PAYG account for my gas to a credit account. Two weeks in and the smart meter hasn't been updated and nor has the online account activated. I've been on the web chat many times talking to several different agents, I've also called and waited to speak to someone. I'm only able to chase after them as I'm off work. All I was told is the account is in the process of being moved over and please be paitent or the call will be disconnected after 10-15 minutes. One agent said the smart meter is faulty so they have sent me a new smart meter which gives the same reading as the one I already have for a PAYG account. I'm guessing I'm going to have a sky high bill when they finally decide activate the account. The staff seem pleasant enough but always seem to fob you off with excuses. I wouldn't even bother with this company, they need to be investigated, stopped from trading and heavily fined.
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Posted 2 years ago
Not recommend, 0 communication
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Posted 2 years ago
EDF Energy is rated 1.2 based on 749 reviews