“My monthly contract with EE ended in August 2022, However I was not informed by EE that my contract had ended, no Text, e mail or snail mail, I only discovered this last week 18/03/23 when I checked my plan on their app, my SIM only deal in April 23 would have increased to £22.00 per month for unlimited calls, texts and 40 GB data. Fortunately, I have now transferred to another mobile provider that plan is, unlimited calls, texts and 100 GB data for £12. per month. Saving me £120 per annum, this company may be quoted as 'the fastest network in the U.K.' This maybe so, but boy do they make you pay for it!!!!”
“Exploitative and despicable treatment of their customer base. Hidden charges, "inflation fees" over 10% higher than actual inflation, computer says no attitude to requests for help. Ultimately I regret ever dealing or signing up to EE and will take the first opportunity to get away from them and never use them again. If you're considering a network DO NOT USE THEM!”
“Run away!, Run away!, Run away!. To all potential customers run away. There is no perfect carrier, but unless you want to experience the amount of lack of care that I did from your carrier, followed by mistake after mistake, after mistake that you have to pay for, run away.
I have 2 phone numbers on EE. They have decent value data packages. I wanted to update one of them to get a phone. The sales team sent me the wrong colour phone. After I had to pay to send the phone back, they put the number that was not upgraded on a data only plan (like a tablet), leaving me unable to receive or make calls. Luckily I was close to the end of my billing cycle otherwise I would have been stuck in that situation unable to make or receive calls for the rest of the month. I complained and was promised a £10 credit on my next bill. Not only did I not receive it, but I was charged £30 extra for plan change that I did not request or benefit (the data plan). Also when I made the upgrade I was told that the total invoice will be £56 each month. Turns out it's £56 just for the number I upgraded.”
“Let's be fair, EE was once (a decade ago) a decent and reliable, service provider. The advent of British Telecom as a main player, has quickly turned EE into a cheating, money-grabbing scam. It is to mobile users and Broadband customers, what Rachman was to privately rented housing.”
“I purchased an EE mobile broadband device on 14th Jan 2023 - I returned it to the store for a full refund and cancellation of contract with EE 3 days later at the currys store. Its now 10th March and I am still being charged for this contract. I even sent EE a copy of the refund from currys and now this is affecting my credit file. Why EE are you still charging me for a device I only owned for 3 days. Absolutely terrible company and I will be filing a claim in the county courts for damages. I am trying to get a remortgage and my credit file is now terrible!”
“Worse mobile provider by far . Took my fold 3 in as we're it folds failed and they wanted £500 to repair or £600 to replace . So left with no phone and a contact ,AVOID AT ALL COSTS .”
“So over the last month, the level of service from EE is just shocking. I am trying to set up a new apple ultra watch. call the help desk, they said the issue is with apple watch. chat with apple, and they prove that the issue is the EE account. I get in touch with the SMS support team, they confirm that clients can't log into accounts. then they think 24 hours to resolve the issue is acceptable. I am so sorry I bought my iPhone on contract with them.”
“Greedy, money making company. They increase contract prices every year not in line with inflation. This year being a whopping 14.4% increase. They are disloyal and find anyway to rip you off.
An uncaring, selfish company with no customer service or customer loyalty. All they want is OUR MONEY.”
“APPAULED, REPULSED AND DOWNRIGHT OUTRAGED.
All due to your systems making an error I'm now paying the price. In this current living crisis there was no sympathy, no means to assist just straight up "you're paying for our systems mistake on your account" I've been with EE for many years and never have I encountered such BS with them before. I'll seriously be reconsidering renewing my contract with this company. THE WHOLE WORLDS GOING TO SH!T AND YOU DONT CARE!”
“DON'T GET ANY EE CONTRACTS!!! YOU'LL BE SCAMMED!!!
I've got my contract in Crouch End, N8 in August 2022 and I haven't been explained by the staff that inflation will go on 31st March 2023 by £10.66!!! on top of my contract prices...!!! What will happen in 2024...?! God knows... referring to the Government inflation?! it's not an excuse...!!!
Crouch End EE staff lied to me and today, on 27th February 2023 were absolutely unhelpful!!!”
“Scammers
They sign you into a 2 year contract , then hit you with a 14.4% increase . Con artists .. if you join this company insist on 12 month only contract . Do not do 2 years .”
“Worst phone provider ever. Charge me late fees constantly and they will not let me cancel my contract without a fine. I was promised my contract would be capped at twenty pound a month ten pound per phone as I pay for me and my little sisters phone bill . I have been charged fourty pound some months and sixty once . Worst experience of my life please do not use this phone provider!!!”
“Been with EE for years, no problem... Upgraded my phone 3 weeks ago and now been hit with a 14% rise (inflation plus 3.9 %)..... Surely its the job of the guy selling the deal to inform me that it would go up before I get my first bill ?... READ THE SMALLPRINT COZ THEY GOT YOU.....”
“This Company does not care for its customers at all, please please please stay away from them. as soon as my contracts end with EE i will be avoiding them completely. now where to begin, i had 2 contracts with them for many years and thought they were brilliant i gave them 2-3 customers thru recommendations in Aug last year i asked to upgrade the wifes phone for her birthday, i explicitly said all text messages will come thru my phone as i was the account holder and my number was registered as such, they assured me that this would happen. well the minute i hung up my wife got a text congratulating her on the upgrade (surprise ruined), i was told the upgrade included samsung buds which was wrong i found out a week later, during the phone call the week later i was told that it should be 300 pound credit card not the buds, later on i was told that wasnt part of the agreement either but they would only honour the buds and send them out to me (cos it was the cheapest option to keep me quiet i bet) i also ordered two phones for the kids at the same time and told EE they would be for XMAS for the kids, i received the phones and about 4 weeks later i was having loads of problems with EE still so i opened the kids phones to check they are ok and one of them doesnt work im told i cant return it as im out of the 14 day window im told to take it to EE store for repair and they will fund this. a couple weeks go by and nothing from EE at all, i phoned to find the status and told i need to check with the shop, so i go to the shop and find they are still sat in the shop not being sent. im then told i need to send them the phone and they will do a out of process return for it. i send it off i have confermation from royal mail saying its delivered. but EE lose it in there warehouse for about another 2-3 weeks. ive also just found out that ive been on old sims (4g) from EE so when they sold me a contract saying i can have 5g it was a lie but because i didnt complain about the speeds they dont care. the 4g sim will still show 5g on the phone as its there but it cant register on it so customers have no idea. they have now replaced the sims i have taken out a different contract for one of the kids phones because they took the contract off which was broken. well they cancelled the wrong contract which meant we were with no mobile for a month there is alot more to this story than my hands can type im currently getting cramps so to end it this company will only do what needs to be done doesnt care about the customers. even after all this sham of a setup i just received emails about there price increase which i asked if they would help with after all this thats happened the responce i got was all automated posts from there online chat they really dont care people STAY AWAY and the responce to this review will be generic aswell --- along the lines of --- we are concerned to here about this if there is anything more we could do or look into for you please contact us (no thanks you have made my life hell for the past 6-7 months )”
“Awful company. Greedy company. Charging silly prices for a service which is shocking and lack of loyalty. There are better services and contracts at cheaper rates. 14.4% increase per phone when I’ve been with them for 20 years and I two phones with them. Over £180 per month.”
“Absolutely shocking, please please please avoid this vile firm ,
My wife and me went to the metro centre and she cancelled her phone and l got two phones on my account, where l paid both bills , she received no bills as usual so we obviously took it they had closed her account as requested,
My wife recently went onto online banking and found that EE had taken £21 per month for the last 4 years ,
Informed EE and was offered 6 month money back , instead of 4 years money that they extracted for her account, it’s now in the hands of the ombudsman
But either way we will close our accounts and l will have 12 other people who l know do the same , it won’t bother EE because they have such an atrocious reputation anyway , this is what you get for being a loyal customer for 15 years ,
I also went weeks with a poor reception, and when they finally fixed the problem they slyly added £10 per month to my bill with no explaining , when l found out they were robbing my account l contacted them and was told because l can’t get a reception now they’ve put my bill up 😂
I got a refund , but had l not noticed l have been they would have took the money out for years
This firm is completely disgusting, despicable, vile,
No morals zero loyalty to long term customers,”
“My mother became very ill in December 22, and that is the last time she used her mobile phone, I tried to cancel but was told only my mother can cancel”? but she to I’ll, I was told I need power of attorney now power of attorney cost quite a lot of money, my mother doesn’t have money she lives or lived in a flat,so long and short of it ee carries on taking her money .now my mother as past away I rang ee this morning to cancel I was told the department for cancelling when someone dies was very busy and someone would call me back in the next 5days the only company ive had this problem with is ee, canceled virgin no problem, gas electric, subscriptions all no problem, ee have no compassion they keep you hanging on as long as possible to keep on taking your money.”
“EE with every ounce of effort in marketing centre towards their customers. Yet, includes in the 14.4% tariff plan price increase is a 3.9% for operating costs, yet they have reduced operating costs with artificial intelligence. BS move by another blue chip powerhouse. Avoid at all costs.”
