“it was a disgusting service from ee. I used them for so many years. When I left them they own me £9.50 in May 2020. they did not send me any bill and they put £18.00 on my credit file in a week time. They could call, send bill or send to collection or pass this to an agent to collect. without doing anything they spoiled my credit file. No other people did this,”
“don't do it. contract to ee. because I'm a whole company. laugh. in site. ask for an amount and when he calls you, it's double, so no. you don't trust. in these devils”
“Poor, poor customer service and when you login you have the wrong info there. Said i could upgrade and even suggested an upgrade so i made the order, got an email/text saying it went through then to get an email saying i couldn't upgrade.
Service not been the best as the 4G has been a bit hit and miss since i got tge sim.”
“I am angry at EE, I had a contract with them for sim card and mi-fi. I have moved abroad so I was not about to use the mi-fi device, when I have called EE to cancel that contract they said I have to pay about 430 pounds cancelation fee which is way overpaid as they have included the months I have left on the contract (16x20 =320 so it works out that the cancelation fee itself is 110 pounds). This wouldn't be such an issue as I have terminated contract sooner and as I am abroad they just took the advantage of me NEEDING to cancel it - fair enough, you know how to play your game! But this is not what is upsetting me the most. Before all this happened I have also ordered a 500gb router device to have at home asking if it can be sort of swapped for the mi-fi device so I wouldn't have to pay the cancellation fee - i have been told it is not possible, ok maybe you dont allow it, but try to think about adding it into your policies as anywhere else, they allow it - IT IS CALLED A CUSTOMER SERVICE - SEARCH IT IN THE DICTIONARY!!!- So I have spoken to my brother that he'd take charge of that router, so I have called the EE that I would like to transfer the router to my brother as I was moving abroad. The next day EE called me that they can give me a discount and send me a new - better router. I have agreed as it was a discounted monthly price. So when my brother and I called the EE to make the transfer of the new router to my brother's name they did do that with us saying that we need to send the old router back, we did that BUT to my surprise I have found out that both me and my brother ARE PAYING FOR IT even though it is just one product!!!! When I called to find out what have happened I have been told that allegedly we have sent the wrong router back (we made sure it is the old one) I know that they have trasnferred the wrong router to my brother hence they think it is the wrong router that we sent back! But still we both pay 119 pounds a month even though we only have one device! When I ask them how is this possible they say that it hasn't been proccessed yet and so the system still thinks we have 2 routers!!! WHAT THE HELL? DO NOT USE EE - they don't care about any customer service, they just want to take all your money. Btw: when i ask to speak to a manager they only tell that the manager will tell you the same and never let you speak with him/her! Absolutely terrible - It was the greatest mistake I have ever done - to simply say - I have paid over 600 pounds so far for products I don't have or use for last two months!!”
“I am angry at EE, I had a contract with them for sim card and mi-fi. I have moved abroad so I was not about to use the mi-fi device, when I have called EE to cancel that contract they said I have to pay about 430 pounds cancelation fee which is way overpaid as they have included the months I have left on the contract (16x20 =320 so it works out that the cancelation fee itself is 110 pounds). This wouldn't be such an issue as I have terminated contract sooner and as I am abroad they just took the advantage of me NEEDING to cancel it - fair enough, you know how to play your game! But this is not what is upsetting me the most. Before all this happened I have also ordered a 500gb router device to have at home asking if it can be sort of swapped for the mi-fi device so I wouldn't have to pay the cancellation fee - i have been told it is not possible, ok maybe you dont allow it, but try to think about adding it into your policies as anywhere else, they allow it - IT IS CALLED A CUSTOMER SERVICE - SEARCH IT IN THE DICTIONARY!!!- So I have spoken to my brother that he'd take charge of that router, so I have called the EE that I would like to transfer the router to my brother as I was moving abroad. The next day EE called me that they can give me a discount and send me a new - better router. I have agreed as it was a discounted monthly price. So when my brother and I called the EE to make the transfer of the new router to my brother's name they did do that with us saying that we need to send the old router back, we did that BUT to my surprise I have found out that both me and my brother ARE PAYING FOR IT even though it is just one product!!!! When I called to find out what have happened I have been told that allegedly we have sent the wrong router back (we made sure it is the old one) I know that they have trasnferred the wrong router to my brother hence they think it is the wrong router that we sent back! But still we both pay 119 pounds a month even though we only have one device! When I ask them how is this possible they say that it hasn't been proccessed yet and so the system still thinks we have 2 routers!!! WHAT THE HELL? DO NOT USE EE - they don't care about any customer service, they just want to take all your money. Btw: when i ask to speak to a manager they only tell that the manager will tell you the same and never let you speak with him/her! Absolutely terrible - It was the greatest mistake I have ever done - to simply say - I have paid over 600 pounds so far for products I don't have or use for last two months!!”
“Don’t deserve any stars 5+ year customer lied to and deceived during last upgrade and now won’t honour what they offered (despite having copy of transcript) resulting in no choice but returning phone ......And they really don’t care”
“During this time of the crisis and loss of income, I tried to reduce my monthly outgoings with EE. I was unable to remove a SmartWatch attached to the account and costing me £15 plus VAT. My bill is £76 as I have a larger plan which was used for work that I know longer have. As the phone is in contract, nothing can be changed. Extremely greedy company. I'll go elsewhere when my contract is up.”
“I set up a monthly mobile contract with EE, but within 4 or 5 days, found a better deal for the same package with BT. BT said they would handle the cancellation of the EE deal, but just to make sure, I called EE and told them that I was cancelling in favour of BT.
EE had sent me a SIM card which I never even opened and threw away.
Today I received a bill from EE for a month's fee of £19. It went unpaid because the direct debit had been cancelled by either EE or BT. But in any case, I still receive a bill with a warning that if I did not pay it would adversely effect my credit standing.
I chatted online at length and they demanded the number of the SIM card that I threw out and the last digits of the account that the direct debit was to come from which I didn't get right. (I'm 76 - I thought they were asking for my debit card number). So I didn't pass their security test so now they are insisting that I have to send photo ids and a letter to their home office to get out this contract that they screwed up. And I'm in lockdown with the virus thing and I don't need this additional stress in my life. All for 19 pounds.
Bad people. Don't go there.”
“Phone calls drop constantly. No solution seems to improve it. It is hurting my business and only solution is to just dump the contract. Customer service representative is repeatedly rude and unhelpful. Has expressed negative sentiment towards me as a business owner because he doesn't earn a big salary. I would put him in my shoes for a week. Perhaps he would realise how mich stress and hours of extra time it takes to run a business. A phone service that isn't working well and argumentative customer service reps making my life more difficult is not what I signed up for in my contract.”
“Joined EE on 28th Jan 2020, broadband only, at first all was fine, then I noticed that my speed was declining to a point I had nothing several times a day, then they decided within days to put my monthly payment up, I called them to try to negotiate down, no luck, they stated they have the best customer service in uk, err I don’t think so! Said I could leave if I like for a fee of £131! As for the slow speed, they did a few minor checks by someone who didn’t really know what they were doing. That’s great customer service don’t you think. Wished I’d never left SKY! They really do have the best customer service in uk!!!!!”
“AVOID EE THEY WILL SELL YOUR DETAILS TO MOORCROFT DEBT RECOVERY, EVEN THOUGH THEY CONTINUE TO REFUSE TO TELL YOU WHY YOU OWE MONEY AND WHAT TELEPHONE NUMBER THE SO CALLED DEBT REFERS TO.
PLEASE DO YOURSELVES A FAVOUR AND AVOID THIS COMPANY. THEY WILL HAVE DEBT COLLECTORS CALLING YOU ALL HOURS OF THE NIGHT! CUSTOMER SERVICES TOTALLY UNHELPFULL!”
“AVOID EE THEY WILL SELL YOUR DETAILS TO MOORCROFT DEBT RECOVERY, EVEN THOUGH THEY CONTINUE TO REFUSE TO TELL YOU WHY YOU OWE MONEY AND WHAT TELEPHONE NUMBER THE SO CALLED DEBT REFERS TO.
PLEASE DO YOURSELVES A FAVOUR AND AVOID THIS COMPANY. THEY WILL HAVE DEBT COLLECTORS CALLING YOU ALL HOURS OF THE NIGHT! CUSTOMER SERVICES APPALLING PEOPLE!”
“Sold me a contract don't never get any coverage I never get calls never received constantly gets my voicemail very frustrated would never go with them again not help full and very rude”
“I have nothing but praise for yourSutton Coldfield shop the Manager and all his staff have looked after me when I had so many problems with my Phone ! All my friends have had the same treatment and I felt i had to tell you how pleased we are that they are near to help us. Customer”
“DO NOT GO WITH THIS COMPANY!!!! Horrendous customer service, lies, broken promises, no ownership or accountability for problems... all in all, really not worth the headache; Talk Talk & BT both have better deals at the moment and a much better reputation for treating loyal customers the way they should be!!! Disgusting.”
“I gave EE my Crime reference number:13190663054 and asked for my Bill to be looked at by fraud as I got my SIM stolen. No one told me that my credit could be effected if I didn't pay for the thieves bill of £690 promptly. Now that I find out that collections is expecting me to not only pay for the thieves bill, EE are now ruining my credit score as a final insult to this situation. I agreed to pay for it in instalment but again that does not matter to EE. I will be seeking legal action through my house insurance against this as I wasn't told about my credit being effected. That even with a crime number EE deem the bill as my fault and that the fraud and use of the stolen SIM was my fault due to it not being reported after 24 hrs. It says on your website that as soon as you know to report it. I did just that! I will also be reporting it to Ofcom, the ombudsman and giving a full statement of account on Trust pilot and other feedback websites. I also have 19k followers on my Instagram account which again I will be stating what happened to me and not to recommend your service. When I can I will be also switching providers with all the hand sets / tablets I have with EE on a matter of principle. So far I haven't been able to resolve this issue and will be looking for a deadlock letter to take complaint to Alternative Dispute Resolution scheme. I have print screened this process as I feel like the rest of EE service it needs to be logged.”
“I have expected to collect a new phone, signed my contract and expected (was told) that "I'd be able to call the next day and collect it". Nearly two weeks later, the phone hasn't arrived. What's worse is that I've left a message every day with the EE shop in question and on every occasion, nobody has returned my call. It seems that the 'brownie points' have been earned when the contract was signed but now those in store don't give a damn. Appalling service.”
“One would have thought it would be so easy to call in to an EE shop to buy a Pay As You Go simcard. Well not in the shop in Bangor, Gwynedd. The yound lad (young enough to be my grandson) could not sell me one without going out to the back to get permission (?). I've heard that one before. Then needed to inout my details. No thanks. Obviously he was after getting commission on selling a contract, or even a commission on my details. No thanks. Thanks for wasting my time Bangor. I went to a generic phone shop around the corner to get what I wanted.”
