“I have a sim only contract for myself and friend. Usual bill £20.
This time £160 !!
A company put me on transfer and it/I did not cancel. I contacted EE customer service, within now time the advisor checked and removed the call resulting in my normal bill of £20.
Thank you EE”
“Jess Thomas-Darlington Branch answered my call on a query i had concerning switching from monthly to pay as you go. She answered all my questions instantly and even give me some advice that i didn't know about. By the end of the conversation she went above and beyond my expectations. Superb job girl :)
Good job to the EE employment team for getting this lass on your squad.”
“I have been with other broadband company's talktalk and loads of others with all there promises talktalk are the worst I have been with avoid them at all costs I have the internet and the landline all week and weekend calls international calls with ee and it costs me £38.with the discount I get it for £23 pounds and it never rises and have given me a an extra on my mobile sim card contract for no cost at all but don't need it because I haven't got that type of phone so I cant fault them in any way have been with for 4years know and should be a sky full of stars from a very pleased Charles best”
“I called regards to a inquiry related to a tariff package which I could not change from the phone, called EE and it was nice to speak with an agent, he was very helpful and transfered me to the technical team they sorted the issue out straight away and changed the package even when I was holding on to get through they kept me updated are all times, good service.”
“I had bill problems which i have been charged wrong for the second time. i have been missed advised again for more times. I was so upset and wanted to raise a complaint but thanks to Tim from billing team he helped me understand more. I wish EE advises should be more like him. FYI - EE could you please listen to the call with i had with Tim from billing team, he was so helpful. after listen to the call i will expect a callback!”
“We are abroad ande ee customer service representative Jason employee number 00642qy was extremely helpful, and we couldn't be happier with his service! Thank you Jason you have helped to make our holiday phone problem fee!”
“I had made a mistake and bought a pay as you go SIM card with the wrong plan for me. They were extremely helpful and really nice and sorted the problem out instantly!”
“EE is the most excellent service and the best I have ever had. They are cost effective and give a super service. I live in a small village where I was having an awful time with my last company. My granddaughter suggested EE and I have never looked back. I pay £21 for the first year and then £28 a month. Included in this is unlimited up and download,(which is very important to me being a web designer ), HD movies, a never cuts off service, a phone line and free weekend calls. Super call centre.”
“I want to say a big thank you to Matthew who helped me to change my account details on the phone. He was very helpful, made the process very straight forward and was very pleasant to talk to!”
“Have been a customer (mobile phone) for around 4 years and at almost every stage throughout, EE have had far better coverage and speed than any other network in the south of England. I've not yet had any issues when upgrading and so far their customer service has been spot on for any issues I have run into.
My main reason for leaving this review is that I've just signed up for EE internet to take over from my current subscriber (sky). I have been kept very up to date with emails throughout the ordering process and the deal I have obtained I swear cannot be beat - £100 gift card, an extra 5GB of data for mobile and inclusive phone for just a little more than I was paying Sky (£32 a month for EE).
I ended up taking this out after looking for a phone for my other half; we went into our Lymington EE store and spoke with Sam. He made us feel very welcome and we did not at any stage feel pressured to take any offer at all, unlike my experiences just about everywhere else. He asked about our broadband provider and gave me plenty of options. Suffice to say, we left with my other half on a new monthly contract and looking forward to some faster internet. I was told services would be active on the 21st Aug and sure enough, up and running immediately...
Quality and speed wise, I am incredibly impressed - I am getting far above their minimum guaranteed speed which makes my old Sky connection look like a dial up! The only internet downtime I had was solely the fault of Sky a few days before the change.
I'm an infosec researcher by trade and was excited to see what EE had to offer. The provided router has so far surpassed all expectations. I am pleased to see they have opted with a much stronger approach to default passwords; I won't be bruteforcing those at all (they seem to use 3 randomly chosen words separated by a hyphen). Unlike Sky, I have a Gigabyte LAN connection available and the router does offer a 5Ghz AP too. I've spent the day comparing the signal strength between the SkyHub2 and EE's Brightbox and EE wins hands down - the coverage really is brilliant for ISP equipment. I have plenty more tests to do and will update this review accordingly but I don't expect much to change. On a side note and very important to me; EE were happy to provide me with my broadband username and password to use with my own equipment unlike Sky - I don't know what other ISP's are like in this respect but getting these out of Sky was next to impossible.”
“Alex sold me a tablet and set it up as a phone, he was the most helpful shop assistant I have met in years and nothing was too much for him even though the shop was really busy. It really made my day!”
