“hi. I am an ee user and not very good with technology. however if I have a problem no matter a little one or a big one , i go into the branch at Corporation Street in Birmingham and there is a man named Aaron who is very helpful no matter how silly the question or problem is. He just helps me out. Well done Aaron and thanks for all your help, see you soon
Jeanette very happy customer”
“To the lady the just I just spoken too.. she was so nice and well spoken.. wonder if she might see this. If so is the girl who said to kids that if you don't behave this ladie is going to tell you off xxx thanks again”
“I was experiencing some problems with my EE pay as you go pack, so I called up and was passed straight on to the relevant person. I was later quickly passed on to some one more capable of helping me. This pass over was quick and easy. My problem was resolved really quickly and stress free. Also I really liked how they explained what was happening and what they were doing as it made me feel more secure. They gave me a full refund apologised and were just overall very polite. I was so happy and would definitely recommend! Thank you EE! XX”
“Called into Halesowen shop today to sort out a network problem on my PAYG phone.
The young lady who helped could not have been more helpful, 5 star service, thank you.”
“After a lot of problems with ee, and a lot of mis communications which has led me to being signed off work with stress. You have an outstanding member in your customer services team - mark. Who has helped me substantially and made me feel much better. He is a credit to ee. Emily”
“I called today to cancel my contact contract and spoke to a gentleman called Steve from the Newcastle.
Not only need did he save me a huge amount of money compared to in store, he also reminded me another contract was due for upgrade and now my sister had gone from a 15.99 sim only contract to an Apple 5S for just 14.99 a month and is able to share my unlimited texts minutes and 4gb of data (I use a lot of wifi)
I can also limit the amount of data she uses so see can't go over.
I could not be happier with Steves service. He even called 4 hours later as I had to discuss with my parter and mum. He couldn't have been more helpful or cheerful if he tried.
He has saved you from losing a customer!!
I hope Steve from Newcastle gets recognised for his phone calls today.
Best wishes
Lucy”
“The store in Weston Super Mare is by far, the most welcoming and successful place I have been served before. The staff are informative and show extreme dedication to their work, I took out a contract easily and they were helpful with any questions I had too. I have seen many bad reviews of EE stores elsewhere, proving the staff clearly do not have the same work ethic as these here in Weston. Great service 5/5 !”
“Worst network ever!! With the worst customer relationship.. they cant help you with anything just bunch of greedy thieves that are more interested in taking your money than the services they render...once my contract expires am off..soo much disgust for this network...”
“Siobhan was abseloutely brilliant, she was talkative and had a brilliant attitude and really seemed to care. She took the time to find the answers I was wanting without just guessing and took real care in her work. She is a real asset to your company and deserves real praise. Thanks again Siobhan and good luck in the new role. X”
“Experienced months of issues with my iPad, nearly every site had excessive CAPTCHA requests and every e-mail I sent bounced back.
After speaking to customer resolutions they passed my issues on to Level 2 technicians who replaced my sim card and reset my profile.
Overall I am happy with EE, speeds vary from place to place. Still waiting for 5G in my neck of the woods!”
“Been with EE for a while no and have to say the reliability and customer service is great.
I've been with Virgin, Vodafone and Talktalk. These have been horrendous with unreliable service.If yo have an issue with them, it takes for ever to answer and when you get through its to a call centre in India with someone you barley understand.
In contrast, EE have customer services in this country and you Get through fairly quickly. Do yourself a favour, if you're looking for a new provider I'd recommend EE”
“What a bunch of crooks! Refused to provide a NUC over the phone, but on-line process didn't work either. Couldn't have cared less. Also watch out for rubbish carrier quality when roaming with a data only SIM. Fortunately out of contract so we've moved to a professional provider. Again left us high and dry - couldn't have cared less. EE is a not very funny joke - avoid like the plague.”
“I went to the ee store in woolwich and found all staff to be helpful and friendly, especially Esther who put up with my lack of knowledge and endless questions, I had to go back as I couldn't figure out how to transfer contacts, on both visits she was patient friendly and seemed genuinely eager to fix my problem only thing I weren't keen on was once contract was set up for a phone I have never had before I decided I really couldn't get on with it but was not allowed to change contract to a higher priced contract for a phone I knew I would get on with.”
