“Excellent customer service always, EE have traditional customer service and ensure the customer is happy. They call back to ensure all is as it should be and never fail to be polite and helpful. All members of staff across the board have been exemplary.”
“I found my late wife's mobile phone recently,she died in 2014.
There was a sticker on back of phone where I had recorded the amount still in her account.
So I thought I would check whether it was still available,knowing the account was probably cancelled.
Low and behold! EE have refunded me this 'lost' amount! I am so grateful to you, I have been a customer of EE for years and remain so,no complaints”
“EE recently handled a call from me about my phone service and handset. I can't tell you how refreshing a call it was. When I came off the phone I actually felt like I just had to tell someone what a great experience I had just had in the role of customer. I work in hospitality and the service I received from EE was exactly what I wold be training my staff to aspire to. The whole call was not just efficient and professional but also Polite and sincere which is very rare these days. I have had another call since then and it even bested the first! In no way was I made to feel like just another number infact the staff took the time in both instances to be personal, and went above and beyond to ensure that I was pleased with the outcome of the call. A small comment I made about the signal not being great in my locality, at the beginning of the call had been passed on to another member of staff who then went and spoke on my behalf to the technical team, relayed the information to me, gave me a credit on my account for the inconvenience and consoled with me over the loss of a loved one... none of which was the point of my call. I came off the phone feeling lifted! Not the norm in these times! well done EE”
“Spoke to deborah today regarding a new contract I wished to have. She was very professional and dealt with my situation quickly and efficiently although my situation wasn't straight forward.”
“My phone was promptly replaced when i called EE to tell them my new phone was faulty. The advisor was super friendly & understanding & made me feel really valued.”
“from Charles Best I have read reviews where people are not happy with the service they get
from ee in any company there are people in that company that are not the right people so get there company a bad name ,my self and about 20 or more people that are related to me
and a lot of my friends find that ee is second to none, my internet was giving me trouble
and thought my laptop was faulty so I rang ee and spoke to a chap called Dave from Plymouth who after speaking to him and after checking my line found a fault and said he would get an engineer to fix it and would ring me back when it was fixed the next day I noticed that the problem with my laptop had gone and Dave rang me to ask if it had been fixed and said it in the past I have some problems but ee have always fixed them with friendliest manner that any one could wish for, and my deal for the first year was very cheap after a year it went up to £35pounds but gave me discount bringing it down to
£27 pounds this deal includes my internet landline where I can ring any country for free
if I switch of before the hour then ring again so in my eyes if they where asking me for stars then the answer would be a sky full of stars from a very pleased Charles best”
“Friendly customer service that genuinely want to help. Iv called up plenty of times, changing my contract, setting up my account, finding out general information and every time I have been given amazing customer service and have had plenty of conversations to pass the time as they work on my request, it actually leaves a smile on my face. Would 100% recommend EE.”
“Recently visited the Newport, Isle of Wight store and spoke to the store manager Tony. He offered excellent customer service in a polite and friendly manner. He was very knowledgeable and listened to what was best for me rather then trying to sell me something I didn't want or need. A great representative for EE and is differently leading by example in offering outstanding customer service. Thanks Tony :)”
“Today I spoke to a lovely lady called Lynsey who helped me through my troubles and listened to my problems about my bill. She then put me through to her manager who is called Kimberly who I generally can't thank enough. She was very sympathetic and helped me all the way to the point she gave me a result I was not expecting. I can't thank these two enough. I had a pretty big bill which I couldn't afford to pay and have been worried for some time over it now. I now have a weight lifted off my shoulders ready for Christmas.”
“I am happy now thanks to brydie-Loa Thomas after a night mare of a couple of days at your Lowestoft store being told I didn't have insurance by a staff member after going in with my broken phone so I went and bought a second hand one to put my sim in then the next day when I checked paperwork I found I did have insurance the Lowestoft store manager was very unhelpful and offered me a month free bill and informed me to cancel my insurance (admittedly I wasn't the politest of people back and was angry why I was out of pocket £320 because of his incompetence) I left the store as I was rather irate to say the least and rang EE direct the woman I spoke to stated above Ms Thomas was very helpful sorted everything out new phone next day allowed for my loss and sorted everything out in a professional and fair way, it's a shame some people aren't as helpful but overall great service by EE on phone anyway.”
“Having had some pretty dire experiences with phone companies and phone contracts, I wanted to review ee because of their high service level and helpfulness. On a few occasiona recently I've rang them will bill queries and blocks on add-ons (kids phone) etc, and each time the issue was resolved quickly, politely and without the endless inter department transfers I've experienced elsewhere. For once its good to say well done to a service provider.”
