EFlorist Reviews

Name: EFlorist
Address: Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom, Romsey
Rating: 3.70

3.7 Rating 12,329 Reviews

67 %

of reviewers recommend EFlorist

3.7

Based on 12,329 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	1.2 out of 5

About EFlorist:

eFlorist currently provide flower delivery to any address in the UK. All their flowers are hand delivered by local florists and can be delivered the same day if ordered by 3pm Monday to Saturday.

Visit Website

Phone:

0800 0830 930

Location:

Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom
Romsey
SO51 0HR

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812

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Are you kidding asking me to write a review when the boquet didn’t arrive & despite lots of requests to be contacted no contact from you. I would like a full refund”

Helpful Report

Posted 3 years ago

“This is the second time I use Eflorist to send bouquet to my friend's birthday. Very disappointedly this is the second time the delivery is delayed. Last year it was delayed 2 days, this year is delayed 1 day. If you can't guarantee your delivery day, why do you ask customer to select the delivery date? Especially the date was selected well in advance? The delivery fee should be refunded based on the actual service.”

Helpful Report

Posted 3 years ago

“First of all I paid for next day delivery it came 3days later and when it arrived the chocolates that was ordered with the flowers never arrived totally dissatisfied It is so embarrassing when you order someone close to you flowers for there birthday and they don’t arrive 😡😡”

Helpful Report

Posted 3 years ago

“Hello Sophie. I have already responded to several reviews/emails from Yodel. The flowers never arrived at 17 Morrison Avenue Tottenham N176TU, nor was any card put through the door. I received a text message saying the delivery had been made to a safe place, & a card through the door, & supposedly a picture confirming this. All total rubbish. I have repeatedly asked for my money to be refunded, perhaps you can help with this. Yours totally disappointed, Derek Beeston Mob. 07990013778”

Helpful Report

Posted 3 years ago

“not recieved flowers”

Helpful Report

Posted 3 years ago

“Flowers not delivered on the date I wanted. They STILL have not been delivered. The ones I payed for are now not available so god knows what’s going to turn up, if they turn up at all. VERY VERY DISAPPOINTED BY YOU. Would add a photo if I only had what I ordered. Very bad service.”

Helpful Report

Posted 3 years ago

“Flowers left by bin as receiver was out. Not in great condition when they actually got them”

EFlorist 1 star review on 13th December 2022

Helpful Report

Posted 3 years ago

“Having used eFlorist in the past, the recipients have always been pleased. Now I know they were just being polite. This order was the first time I had actually seen the product in person and was woefully disappointed. The flowers were nowhere near the quality, nor quantity of what was described. Of what arrived, a far superior product could have been sourced from my local garage and the complimentary box of chocolates were not the regular size of Lindt chocolates you would expect; but a tiny "box" containing three individual chocolates. Furthermore, the box arrived battered and bruised. Really was not worth anywhere near the price plus delivery and am deeply disappointed.”

Helpful Report

Posted 3 years ago

“I would not give a single star. The delivery was promised for Saturday in time for a very special birthday for an elderly person nursing her dying husband. it didn't arrive. 2 days later after several messages from me to try and check the issue, it arrived. No longer a surprise, too late for the birthday, no apology, no additional gift, just a note asking me to give a review. Here it is!”

Helpful Report

Posted 3 years ago

“I decide to use this company for really specially case in my life offering flower to my special person But unfortunately flowers doesn't been delivered to right person ...i am disappointed”

Helpful Report

Posted 3 years ago

“The order wasn't received by the person I sent it to. That's not acceptable. I use you all of the time.”

Helpful Report

Posted 3 years ago

“If I had the choice I would not have given any star rating, the flowers did not arrive, they were addressed to my sister's address for her grandsons girlfriends birthday, but when the flowers did not arrive my sister phoned me to let me know, she then went on to tell me that when another family member sent her flowers for her birthday back in September EFlorist was also used on that occasion, and it was only by chance she looked out of her front door to see the courier leaving the flowers at the back door, which is a fire escape door for the small block of flats, he did not take them to the front of the building until she indicated for him to do so, one would think that a courier would know to go to the front of a building as there are no door numbers at the back, how the hell do people know if they have flowers delivered if the couriers are too lazy to do the job they are paid to do. I have already reported this to Paypal.”

Helpful Report

Posted 3 years ago

“Flowers arrived late, in poor condition and damaged packaging. I was embarrassed to have sent them. Customer service was inadequate.”

EFlorist 1 star review on 12th December 2022

Helpful Report

Posted 3 years ago

“Hi, I'm sorry to say that I was very upset that the rose plant did not arrive until 2days after my daughter's birthday even though I put the order in 9 days before. I live in Australia so it was important to me she received her gift on or prior to the day.”

Helpful Report

Posted 3 years ago

“If I could have gave no stars I would, the flowers were delivered not fresh and poor quality, I emailed the very next day and have not had a response from the company”

Helpful Report

Posted 3 years ago

“Hi, I bought some flowers for my mums birthday and felt like they did not look like the ones in the photo. Some a the rose petals were already starting to come off and die. I was just really disappointed with them on the whole.”

Helpful Report

Posted 3 years ago

“Flowers were a big disapointment for my sister in law as a big Thank You! They looked awful - hardly any flowers at all (much less than a £4.00 garage purchase.) These flowers were meant to be worth £35.00 + £5.99 postage so £40.99 no way. See picture of flowers. Need a replacement”

Helpful Report

Posted 3 years ago

“Flowers received didn't look anything like what I have ordered. Hugely disappointed. It's not mentioning that the delivery was quite late in the day, so the office was shut, thus delivery person just left flowers in the box on the porch on Friday evening.”

Helpful Report

Posted 3 years ago

“Ordered flowers for my friend after she had a heart attack, she lives round the corner from me! I was away from home. Ordered flowers and put in her details including address which i know as she lives in my street, same postcode! I checked ALL details before I paid all correct! Flowers never arrived…..sent to someone in same street name in LANCASHIRE!!! Hope they enjoyed £25 of flowers! Told i cannot get a refund as i input the details!!! No i did not!!! My details were correct! Will not use you again!”

Helpful Report

Posted 3 years ago

“2 delivery's for the same town,both for my niece's that have just lost there mum. Delivery was supposed to be Friday,when I knew they would be in. One delivery late Friday,no photo,said they were left in porch,they do not have a porch. They had to go hunt for them. Second delivery did not arrive until Saturday,not the day I wanted,as new they would be out. Definitely not a happy experience.”

Helpful Report

Posted 3 years ago

EFlorist is rated 3.7 based on 12,329 reviews