EFlorist Reviews

Name: EFlorist
Address: Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom, Romsey
Rating: 3.70

3.7 Rating 12,325 Reviews

67 %

of reviewers recommend EFlorist

3.7

Based on 12,325 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	1.2 out of 5

About EFlorist:

eFlorist currently provide flower delivery to any address in the UK. All their flowers are hand delivered by local florists and can be delivered the same day if ordered by 3pm Monday to Saturday.

Visit Website

Phone:

0800 0830 930

Location:

Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom
Romsey
SO51 0HR

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812

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered on time but very disappointed with the size. I have used eFlorist for many years, have always had large bouquets. Could have done better with local florists”

Helpful Report

Posted 1 year ago

“The flowers never arrived. First you said there was a delay which was awful anyway as it was for a birthday but have heard nothing since!”

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Posted 1 year ago

“Poor delivery service. By the time the reached the business the flowers where half dead.”

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Posted 1 year ago

“Terrible, a massive waste of £40 on a bunch of flowers I could have bought from a garage…”

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Posted 1 year ago

“A big let down and dishearting service will not be using this service again. First and the last time am using them.”

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Posted 1 year ago

“the flowers I ordered have not been delivered”

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Posted 1 year ago

“My flowers arrived a day late so my wife weren't at work when she open the to her horror they were dieing broken an lasted a day so gutted I could have spent nearly 50 pound in aldi and bought half the shop and they last over a week”

Helpful Report

Posted 1 year ago

“Unhappy on 2 counts. First, quality of blooms Golden rod stems included in the bouquet were dry and gone over. Several of the blooms on sprays of small carnations had flower buds broken Rose blooms well advanced. Not in bud as specification suggests they will be. Second problem was delivery. Despite note left on door ( recipients had to go out for 30 mins) flowers were not left with neighbour. They were eventually following day ... past 4 pm.. and left on doorstep. Flowers having been out for delivery for over 56 our were sadly past their best”

Helpful Report

Posted 1 year ago

“2 unacceptable issues within 1 week. 1st delivery of flowers sent to a friend arrived damaged and mouldy then 2nd order to another friend did not even get delivered for a birthday surprise and marked as returned to sender on delivery tracker. There was no reason why these could not be delivered as the recipient was at home. An extremely disappointing service and will not be using e florist again. This used to be an excellent company but has gone down hill on a massive scale in recent times!”

Helpful Report

Posted 1 year ago

“Ordered a large bouquet in yellow & white. However a very small pink bouquet was delivered containing different flowers. Not particularly impressive and certainly not what was ordered. Will not be using EFlorist again”

Helpful Report

Posted 1 year ago

“Flowers delivered with no message and no florists name. So my sister had no idea who had sent them or where to ring to find out.”

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Posted 1 year ago

“Delivered to wrong address and much,much smaller than advertised. Very disappointed as it was for a birthday. It's a good job there are honest people out there and they took their time to deliver to correct address!!”

Helpful Report

Posted 1 year ago

“The flowers arrived in a battered box. One of the flowers had started to die and the gift card had typo errors. I complained to E florist and they apologised. They said they would send another bouquet out but I said they didn’t need to send another bouquet but could they send another card out with the correct message and no typo errors. A few days later another bouquet turned up with a card and the same typo errors, even though I had emailed with the correct message and told them that they didn’t need to send another bouquet. The customer service was not great as when I emailed back, each time I got a new person and it was like they wasn’t reading the previous message. Sadly, I won’t order from them again.”

Helpful Report

Posted 1 year ago

“Cheap small flowers”

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Posted 1 year ago

“awfull experience. The delivery arrives the day after. Nobody contacts me. I would like to be refund.”

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Posted 1 year ago

“I received emails about an order that was nothing to do with me. I advised eFlorist immediately that they had the wrong email address and asked them to remove my address from their records. They acknowledged the mistake, but continued to send emails about the delivery, requests for reviews, and general marketing. I have now blocked them, and would not recommend them as their approach to customer privacy appears sloppy.”

Helpful Report

Posted 1 year ago

“T his is the second time of explaining why I have left a bad review. I ordered flowers to be delivered to my friend, then had an email to say the parcel was damaged and not delivered. I tried to get in contact with you but no joy. Order number is I I have explained my reasons for the review before.I ordered flowers for my friend. then had an email to say they would not be delivered due to the flowers being damaged. I tried to get in touch with you but could not. The order number is ID WA12437513. I would like my money to be refunded please, thank you. Mrs S Ford”

Helpful Report

Posted 1 year ago

“I had an email confirming ordered flowers had been delivered along with a Google map screenshot showing they had been left at an unidentifiable house number across the road from the actual delivery address. Having contacted the recipient to advise of this, she checked her doorbell camera first to see if she could see which house the delivery guy had left the flowers at. The camera showed that he hadn't even attempted to ring her doorbell (she was in all day) and it showed him leaving the flowers on the ground in front of her car. By this time, they had been battered by the torrential rain and where in a very poor state. Had I known they were being delivered by Amazon this time, I wouldn't have placed my order as I know they are rubbish for just leaving stuff in the open I had an email from Amazon later saying they will be delivering all parcels I order from whoever. No chance! I have placed a number of flower orders with Eflorist and the last couple of bouquets have been a bit lacking. This is the last time. In future I shall give my business to local florists who do their of own deliveries. Ok, may be a bit dearer but far more likely to get quality. Also, I paid for a medium sized bouquet but got a small one. Can no longer recommend Eflorist.”

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Posted 1 year ago

“My sister who was very ill never received her flowers.I emailed to say the wrong address was on the order and was told there was nothing they could do about it as the order was on its way.”

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Posted 1 year ago

“The flowers were delivered to wrong address and were extremely disappointing. They looked like a bunch from a garage forecourt and very poor value for over £40.”

Helpful Report

Posted 1 year ago

EFlorist is rated 3.7 based on 12,325 reviews