EFlorist Reviews

Name: EFlorist
Address: Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom, Romsey
Rating: 3.70

3.7 Rating 12,337 Reviews

67 %

of reviewers recommend EFlorist

3.7

Based on 12,337 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 53%
Accurate And Undamaged Orders	Greater than 50%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	6 - 12 Hours
Customer Service	1.2 out of 5

About EFlorist:

eFlorist currently provide flower delivery to any address in the UK. All their flowers are hand delivered by local florists and can be delivered the same day if ordered by 3pm Monday to Saturday.

Visit Website

Phone:

0800 0830 930

Location:

Unit 35, Romsey Industrial Estate, Greatbridge Road, Romsey United Kingdom
Romsey
SO51 0HR

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812

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful service, flowers cancelled twice and delivered 3 days late. When they finally arrived in a very large box, the actual basket of flowers were tiny and very cheap. Expecting a proper basket of flowers, we got flowers in a basket from a pub garden meal….. ridiculous and will not use this business again”

Helpful Report

Posted 2 years ago

“I booked online for the same day delivery and paid. I wasn't notified until after 2pm that day that you were unable to fulfil my order which was then too late to arrange another florist. Since then I have had numerous marketing emails which I didn't sign up for and I have unsubscribed but am still receiving, inc this one, hence my response. I suggest you revisit the GDPR guidelines as you are currently in breach. I appreciated many actions and procedures are automated but sometimes a human touch is needed and appreciated. I hope my feedback is constructive and you are probably great florists with an excellent track record, just please review your processes and take this review as constructive feedback!”

Helpful Report

Posted 2 years ago

“Ordered Flowers over a week ago. Still not delivered all I am getting is emails saying not home. Which is a lie still no flower but still getting the emails. No contact very poor”

Helpful Report

Posted 2 years ago

“Taken money from account. No confirmation arrived. Email 3 times to customer service. No response at all. Awful.”

Helpful Report

Posted 2 years ago

“I order 2bouquet for my twin’s daughter for 21 st birthday and one I received second day after and one still not received very disappointed”

Helpful Report

Posted 2 years ago

“It’s my Grandaughters birthday and flowers have not arrived ,she lives in London and to far for me to travel to see her Very disappointed”

Helpful Report

Posted 2 years ago

“Poor quality flowers, wilted on arrival and flowers never opened. Poor customer service, won’t be purchasing from here again.”

Helpful Report

Posted 2 years ago

“Terrible experience after several times, so I definitely will not be using eflorist again! I’ve had nearly rotten old flowers sent to me in past with no apology given, and delivery not been on time! I have selected a chosen delivery date for a reason, and I made the order a month in advance!!! But still no show of the flowers, and no apology or update, it would have been nice to receive a message to say it’s been delayed or something, but clearly as alot of the other reviews are stating, this company doesn’t have common sense or any care for customer service! Why state that flowers will be delivered on ‘chosen date’ if they are not ?! Don’t promise something to your customers when you can’t deliver. Terrible service and disgusting way of dealing with it, save yourself the time and hassle and money and go somewhere else!!”

Helpful Report

Posted 2 years ago

“I sent flowers to my granddaughter for her birthday from Australia. I put the correct name and street address on the order, but inadvertently put the incorrect postcode. The flowers were not delivered and returned to the depot, with no advice of this happening. How difficult would it have been to use the street address given. A bit of common sense was lacking, and could easily have been applied here. Very disappointing, and no refund or credit given for what was a very simple mistake on my part. Will definitely not use them again.”

Helpful Report

Posted 2 years ago

“So upset…bought the “Radiance” bouquet for my sister and what she received was inadequate & below par! The 6 roses were wilted around the petal edges, the carnations were sparse and the additional purple & yellow foliage was thin, in fact, the purple foliage was non existent! I will certainly not be wasting my money on this company going forward, I’d have bought a better bouquet on the side of the road to be honest. Appalling!”

EFlorist 1 star review on 30th September 2023

Helpful Report

Posted 2 years ago

“Terrible company Late night phone calls Non-stop messages about delivery schedule We have used previously But never again”

Helpful Report

Posted 2 years ago

“Having ordered one bouquet I was emailed to said it had been delivered only to receive a message an hour later that delivery was not possible! Heard nothing so had to contact company. Apology email was sent and redelivery organised (a week late!). Unbelievably the same thing happened again. Furiously I demanded a full refund but have now been asked to leave a review... My advice- DON'T use this company!”

Helpful Report

Posted 2 years ago

“Delivered on time but very disappointed with the size. I have used eFlorist for many years, have always had large bouquets. Could have done better with local florists”

Helpful Report

Posted 2 years ago

“The flowers never arrived. First you said there was a delay which was awful anyway as it was for a birthday but have heard nothing since!”

Helpful Report

Posted 2 years ago

“Poor delivery service. By the time the reached the business the flowers where half dead.”

Helpful Report

Posted 2 years ago

“Terrible, a massive waste of £40 on a bunch of flowers I could have bought from a garage…”

Helpful Report

Posted 2 years ago

“A big let down and dishearting service will not be using this service again. First and the last time am using them.”

Helpful Report

Posted 2 years ago

“the flowers I ordered have not been delivered”

Helpful Report

Posted 2 years ago

“My flowers arrived a day late so my wife weren't at work when she open the to her horror they were dieing broken an lasted a day so gutted I could have spent nearly 50 pound in aldi and bought half the shop and they last over a week”

Helpful Report

Posted 2 years ago

“Unhappy on 2 counts. First, quality of blooms Golden rod stems included in the bouquet were dry and gone over. Several of the blooms on sprays of small carnations had flower buds broken Rose blooms well advanced. Not in bud as specification suggests they will be. Second problem was delivery. Despite note left on door ( recipients had to go out for 30 mins) flowers were not left with neighbour. They were eventually following day ... past 4 pm.. and left on doorstep. Flowers having been out for delivery for over 56 our were sadly past their best”

Helpful Report

Posted 2 years ago

EFlorist is rated 3.7 based on 12,337 reviews